Ratings based on 849 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Not a 4star hotel

Posted Jun 29, 2015
First visit air conditioning did not work and would not let me change room. Had a hot miserable night that a 20 per cent discount did not make up for a very uncomfortable night, The next time (and last time ) I stayed it took 3 different men to come and try to fix TV
5 out of 5
Recommended
for Everyone
by A verified traveler from Prince George, BC

Quiet Quiet Quiet

Posted Jun 22, 2015
Pros: It is so convenient to have a shuttle to and from the airport.
After 28 hours of flying all I wanted was sleep. My room was quite a distance from the front desk, but it was comfortable, clean and so quiet. I had a wonderful nights sleep and will absolutely stay there again.
3 out of 5
by A verified traveler from Boise, ID

Convenient location

Posted Jun 19, 2015
This hotel has easy access off of Interstate 99 and is within walking distance of Costco, the train station, and other stores. Staff is very friendly, check-in and check-out was easy. However, the A/C in our room did not work and even after phone calls and visiting with the front desk, the problem was not fixed. The workout facility was below average and hidden away in an entirely different building. The bathroom although clean, had remnants from the previous guests.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for Business Trips

Posted Jun 10, 2015
Pros: The location is good for access to the airport and downtown.
Cons: The workout facilities are dated. There are no cardio machines.
This hotel is good for business trips and short stays. The rate is reasonable for a clean comfortable room.
3 out of 5
by A verified traveler from BC

Good room and bad rooms

Posted Jun 10, 2015
This hotel has really nice rooms in the towers. They are all redone including the plumbing. The other low rise wings not so much.! I booked a room for $200 plus tax and stayed in one of these rooms. Not worth it. Noisy pipes etc. crappy grinding bathroom fan as well. When these rooms are on at bargain rates you can put up with some stuff. Also the bed has a very heavy quilt type cover that is way to hot to for a normal person to sleep under as far as I'm concerned. The pillows were crappy and lumpy. All in all I would not book here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

Nice hotel close to airport

Posted Jun 9, 2015
Pros: Good location.................and amenties
Easy to find ....................great shuttle service to airport. We used the shuttle to go to the airport to catch the Skytrain to Vancouver and back.
3 out of 5
Recommended
for Everyone
by A verified traveler from WA

Nice old comfortable room

Posted Jun 2, 2015
Pros: Room is big and clean. Beds are big. Friendly staff Big car park
Cons: Rooms need update.
Location: Close to airport Close to lots of Chinese restaurants and supermarkets
The hotel is in Richmond right off the high way. Close to Airport. The hotel is relatively big in the area. The room we stayed is spacious and clean. The 2 queen beds are big and comfortable. The bathroom is clean and big. The staff are friendly and helpful. The downside - The hotel is bit out dated. The room we stayed does not have fridge. The basin tap in the bathroom could not be turned to the middle due to a big piece of metal behind the tap, therefore, the water was either too hot or too cold.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Nice, but aging.

Posted Jun 2, 2015
Pros: Nice enough room and parking was included.
Cons: Renovation.
Location: Not much within walking distance. Within driving, the whole city of Vancouver.
Nice enough hotel. But I felt the whole thing was far too old and a bit worn with age. The pool, the fitness centred, and the endless maze of hallways. The Denny's restaurant had poor service, but that may not be the hotel's fault. Not a great view where I was. Make sure you get a discount, or this wouldn't be worth full price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted May 31, 2015
Pros: position and spacious rooms
Cons: include breakfast in tariff
We were given an upgrade to a penthouse suite on 21st floor. nice and roomy, big bathroom, plenty of clean towels etc. Didn't make use of all the facilities, however. The view from the window and balcony was great. especially for a plane enthusiast. Breakfast was not included. The shuttle to the airport was included and left on time! Hotel staff helpful, allowed us a late check-out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to Airport and Skytrain,

Posted May 28, 2015
Pros: Location
I was not concerned about security of the Hotel, felt very safe, and if you looked lost , staff would offer assistance asap. Rooms very nice,