Ratings based on 866 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Los Angeles

Needs Big Help

Posted Jul 28, 2015
Pros: Fun water slide, nice tennis courts
Cons: Pretty much everything!
Location: Close to airport and Richmond center.
I don't know where to start! Place was sold out, so changing our smelly room was not going to happen. Bathroom stank terribly, and towel rack was ripped out of the wall and hanging by a thread. Two out of the three pools were closed (during the summer?), but probably for good reason as we walked by a decomposing rat while walking the grounds! The indoor pool with the water slide was fun, but there were dirty towels lying all over, and the tiled floor was extremely slippery. The gym was smelly and hot. The tennis courts were very nice, but the indoor squash/racket ball courts are being used as storage units (I'm not kidding!). Looked at the restaurant, but it was a ghost town, again, probably for good reason as my shoes wouldn't stop sticking to the floor. This hotel LOOKS good in pictures, and COULD be a nice place, but our experience there was probably one of the worst hotel experiences I've had.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Good experience. Clean and spacious, and at 10 min from the airport by car. For families: Interior swimming pooling with tobogans (open till 11 pm) + a Dennies at 3 min walk and which does not close.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jul 28, 2015
The room is clean and the bed is comfortable. The pool is also ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Not bad for short time visitors

Posted Jul 28, 2015
Pros: It's close to the airport. Good for short time traveler.
Cons: The bathroom fan was't working at all. No switch for it either. Driving on weekend without car, I was surprise to see dining places closed.
I had a very limited time to search for hotels in Vancouver. This one was close to the airport - exactly what I needed. With no car, it was easy to get there using public transportation. There were minor difficulties when staying. Please, read my comments (what to like and what to improve).
2 out of 5
by A verified traveler from seattle

Needs love

Posted Jul 28, 2015
Nice property, see the potential. All outside pools closed (mossy), front desk staff don't smile or answer phones. TV remote didn't work, TV 10 yrs old, suite is dark, window stuck, 2 towels?! Needs some TLC!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel! Good Location.

Posted Jul 27, 2015
Good experience checking in and out. Staff was very friendly.
3 out of 5
by A verified traveler

Sleep over before a flight

Posted Jul 22, 2015
Pros: Close to airport. Lots of restaurants around to get meals. Lobby clean and staff friendly
Cons: Attention to detail in rooms. Also when checked in - brought all our luggage through the hotel to find out I could have parked outside the room.
Location: Close to airport. Nice park for the kids about 10 min drive away. Lots of restaurants.
The hotel was OK. The staff was nice and the room was a reasonable size (family type room with king and two singles). Two issues - which admittedly we did not talk to the staff about before leaving as we got in late and the kids were very tired. One issue was the air conditioning did not work and so it was quite warm despite adjusting the thermostat and the other was that an area of the carpet outside the bathroom was quite wet - likely from a previous guest but a little gross to step in. Still pretty noisy from the planes but the price you pay to stay close to the airport.
2 out of 5
by A verified traveler from ft.lauderdale

room not clean closet broken

Posted Jul 18, 2015
Pros: nothing
Cons: clean elevators/room need deodorized staff should be polite at ALL TIMES even if they had a long day. the bartender that take the take out order shoul
Location: nothing
not close to shopping/ not clean closet door often broken had to call to clean room bartender should take food allergies seriously
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was nice, room clean and beds comfortable.

Posted Jul 18, 2015
It's too bad the hallways on our floor stunk so badly. The room was clean and beds very comfortable.
2 out of 5
by A verified traveler from ca

Super slow internet connection

Posted Jul 11, 2015
The internet speed in hotel is crazy slow. I couldn't check email. I strongly recommend to stay other hotel for business stay.