Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario, canada

Great service, great location

Posted Nov 2, 2014
Pros: The service, location and the room itself
Cons: All glass shower door would slam shut if you forgot to cushion it. Sooner or later the whole thing will shatter.
Location: Vancouver coinvention centre only a ten minute walk at most. Tons of great restaurants close by and great shopping too.
One of the most welcoming hotels ever. Staff went out of their way to make you feel at home. Room wasn't ready at 3 pm as promised, so it was free drinks at the bar, appetizers on the house, and a surprise chocolate covered strawberry pLatter delivered to the room that night. The room itself was awesome. Push of a button closed the drapes, and the TV in the bathroom mirror was over the top.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Camarillo, CA

Great Stay

Posted Oct 23, 2014
Pros: The great staff was the high point.
Location: Centrally located. Couldn't ask for more.
GREAT staff, and it's a fabulous place. Hotel is everything I have ever wanted a hotel to be. Highest recommendation from us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom carnation

The best boutique hotel in Vancouver

Posted Oct 5, 2014
The location is amazing. Walking distance to great food and entertainment. I would say a perfect place for a couples get-away but maybe not for a while family. Service was great. Did the spa the first night and plenty of food close plus a couple Starbucks. We walked to the water which is about 4 blocks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Three days in Vancouver

Posted Sep 25, 2014
Excellent city centre hotel, very easy to walk to most tourist destinations and very helpful and pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel downtown area

Posted Sep 22, 2014
Pros: Location and amenities
Location: Walking distance to everything
Felt very pampered, nice surprise at check-in upgraded room! Loved the balcony, and the electronic mirror in bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just perfect..Shangri-La service is just great

Posted Sep 19, 2014
Pros: Services, staff, and location
Staffs always wanted to help. You got the feeling you are treated as a Prime minister, and I am not. Will certainly continue to book at the Shangri-La hotels wherever they are located.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BV

Great bathroom

Posted Sep 8, 2014
Pros: Bathroom & balcony
Cons: Better signage for entrance
Location: Only there for one night but I is right downtown, close to many restaurants & shopping
First time staying here, was a little hard to find the entrance, when you are driving to hotel you first go to underground parking to check in not a lobby at street level. Room was very nice, bathroom was huge, large balcony.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2014
Excellent! Concierges where the most helpful aleays with a smile on their faces!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Nice central location .... Cramped feeling , nice

Posted Sep 3, 2014
Pros: Location
This is possibly the best location in downtown Vancouver. Staff is friendly , especially the concierges , they are so eager to please . This hotel seems very cramped for space , hallways and all general space is tight .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkeley, Ca

Perfectly located in Vancouver

Posted Aug 27, 2014
From the start we knew this would be a great hotel experience. Lunch at Market, the hotel's restaurant, was beautifully presented and delicious. We were upgraded to a much larger room than we had reserved. The hotel's location on W Georgia is a perfect location for the waterfront and shopping. We hope to return again soon.