Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Beautiful hotel

Posted Dec 17, 2014
Pros: Having the breakfast included was very nice. The surprise complementary smoothy each morning was a nice touch.
Cons: We ate dinner at the hotel on the first night and the food was good but my husband's steak arrived cold. There was no problem getting a fresh one.
Location: Close to business meetings, transportation, parks, sporting venues and shopping.
The Shangri-La Vancouver is located close to everything downtown. Check in was easy and quick, the clerks were very welcoming as well as the parking valet. The lobby was decorated beautifully and tastefully for Christmas. The room was very nice with a large bathroom.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario, canada

Great service, great location

Posted Nov 2, 2014
Pros: The service, location and the room itself
Cons: All glass shower door would slam shut if you forgot to cushion it. Sooner or later the whole thing will shatter.
Location: Vancouver coinvention centre only a ten minute walk at most. Tons of great restaurants close by and great shopping too.
One of the most welcoming hotels ever. Staff went out of their way to make you feel at home. Room wasn't ready at 3 pm as promised, so it was free drinks at the bar, appetizers on the house, and a surprise chocolate covered strawberry pLatter delivered to the room that night. The room itself was awesome. Push of a button closed the drapes, and the TV in the bathroom mirror was over the top.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Camarillo, CA

Great Stay

Posted Oct 23, 2014
Pros: The great staff was the high point.
Location: Centrally located. Couldn't ask for more.
GREAT staff, and it's a fabulous place. Hotel is everything I have ever wanted a hotel to be. Highest recommendation from us.
4 out of 5
Recommended
for Everyone
by A verified traveler

liegt sehr zentral

Posted Oct 21, 2014
Schönes Hotel und sehr gut gelegen, um Vancouver zu Fuß zu erkunden. Das Personal im Poolbereich ist leider nicht sehr hilfsbereit, wir haben ewig gesucht, bis wir den Whirlpool in Gang gebracht hatten, obwohl uns der Personal am Empfang des Spabereiches empfangen hatte, das war aber dann leider nicht mehr zu sehen. Das war ein kleiner Schönheitsfehler und passt nicht zum 5 Sterne Image, ansonsten ist das Personal sehr hilfsbereit und nett. Die Hotelzimmer und Bad sind sehr schön ausgestattet. Das Frühstück war auch sehr lecker und sehr reichlich, war bei uns im Preis enthalten.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom carnation

The best boutique hotel in Vancouver

Posted Oct 5, 2014
The location is amazing. Walking distance to great food and entertainment. I would say a perfect place for a couples get-away but maybe not for a while family. Service was great. Did the spa the first night and plenty of food close plus a couple Starbucks. We walked to the water which is about 4 blocks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Three days in Vancouver

Posted Sep 25, 2014
Excellent city centre hotel, very easy to walk to most tourist destinations and very helpful and pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel downtown area

Posted Sep 22, 2014
Pros: Location and amenities
Location: Walking distance to everything
Felt very pampered, nice surprise at check-in upgraded room! Loved the balcony, and the electronic mirror in bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just perfect..Shangri-La service is just great

Posted Sep 19, 2014
Pros: Services, staff, and location
Staffs always wanted to help. You got the feeling you are treated as a Prime minister, and I am not. Will certainly continue to book at the Shangri-La hotels wherever they are located.
5 out of 5
Recommended
for Overnight Stay Before Destination
by Tomfrom Kalamazoo

Incredible details

Posted Sep 11, 2014 on Hotels.com
It's the little things that matter - a birthday cake welcome, fresh squeezed orange juice with the included breakfast, power opening curtains, tray ceilings and high quality throughout. The bed was comfortable, and the quality of the room unsurpassed. Our room package included breakfast, and the food quality and service were absolutely superb. The staff was extremely attentive and helpful, with great attitudes. The only negative I have is there are no shuttles to or from the airport or cruise docks.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom BV

Great bathroom

Posted Sep 8, 2014
Pros: Bathroom & balcony
Cons: Better signage for entrance
Location: Only there for one night but I is right downtown, close to many restaurants & shopping
First time staying here, was a little hard to find the entrance, when you are driving to hotel you first go to underground parking to check in not a lobby at street level. Room was very nice, bathroom was huge, large balcony.