Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay awesome place

Posted Apr 12, 2014
Beautiful as soon as you walk in right downtown. Will go again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel with great staff

Posted Apr 8, 2014
Pros: Everything
Cons: We did order some room service which tasted pretty awful but there are enough places nearby to eat that its not a big issue.
Location: Shopping on Robson street and more, loads of food, stanley park, heart of downtown
The staff were fantastic from start to end, we were on honeymoon and were welcomed with a "congratulations" platter of chocolate covered strawberries and sweets, very thoughtful of them. We had been to 3 other countries and 4 other hotels along our honeymoon, they were the only ones to do something special. The hotel is gorgeous and luxurious and the rooms are well equipped and extremely comfortable. The location is ideal with many restaurants, shops and attractions nearby- be sure to try "cafe crepe" just around the corner on Robson street! Train stations are also nearby.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, amazing Piano bar...

Posted Mar 17, 2014
Cons: Soundproof the hotel
Staff were wonderful, the Piano bar is worth checking out. He plays beautiful. There on the weekends between 1:30 & 4:30 One thing is this hotel can be a little more soundproof. Could hear loud music coming from vehicles, even being on the 7th floor. Also having your meeting rooms on the 6th floor is a terrible idea. Whoever you had there on Saturday March 15th were soooo loud we couldn't get to sleep. The Karaoke they were doing, was like it being in the next room. You seriously need to limit the amount of sound coming from those rooms, or seriously soundproof your hotel. The bass was pounding, it was terrible. Other than that, that's the only fault I found with this hotel. If they don't have any events happening on weekends where it will be loud coming from those rooms, I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping

Posted Mar 17, 2014
Excellent service and very clean rooms. Staff catered to our needs especially with a baby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown

Posted Mar 9, 2014
Good service and clean facility.very near to downtown vancouver, personally I really like the design of the hotel, mature chinese interior design very impressive.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle, WA

Elegant hotel w/ wonderful amenities

Posted Mar 9, 2014
Pros: decor, room amenities, hotel lounge/bar, extremely friendly staff
Cons: cannot think of anything at the moment
Location: cab ride very easy and convenient to many restaurants and shopping. Also lots of options nearby that do not require transportation.
Pleasantly surprised with the size of the room and decor/layout. Very clean, very nice, very comfortable. Large and elegant bathroom, comfortable bed and lots of natural light when wanted. room lighting was very adjustable for different situations. Again, room amenities as well as fitness center and lounge/bar were top notch. Would definitely book here again on future business or personal stays in Vancouver.
5 out of 5
Recommended
for Everyone
by Jay from Seattle

EXCELLENT

Posted Mar 8, 2014
Pros: Staff and location.
Cons: Hardly nothing...
Location: Location was perfect in the hard of the city,close to everything...Restaurants and grocery store etc...
From check-in to check -out everything was perfect great experience and this is the way should be. Everybody in the hotel very kind and friendly,absolutely great professionals.Thank you so much for wonderful experience.
5 out of 5
Recommended
for Everyone
by reifer

One of my favorite hotels in Vancouver

Posted Mar 4, 2014
Pros: Room was very comfortable Nice bedding Very nice bathroom Walkin closet/dressing room which was terrific
Location: Very central for business and pleasure. Perfect location
Everything was great A very nice new hotel Contemporary but very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Vancouver January 2014 trip

Posted Feb 1, 2014
Pros: They know how to look after the details..
Cons: Nil
Location: Shopping, Walking
Amazing hotel and amazing staff...Truly a 5 star hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2014
Cons: I had some difficulty locating the entrance and valet service. No information on the check location was provided.