Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect weekend

Posted Jul 22, 2014
It should be no surprise that our stay at the Shangri-La Vancouver was perfect. Do remember that the check in desk is on the lower level.
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Modern, discerning service and great location

Posted Jul 5, 2014
Pros: Its service and attention to detail
Location: Near to shopping, art museums and the water
From the beginning of our stay to the end, we were treated like royalty. The hotel had every conceivable amenity possible, we wanted for nothing. We would definitely stay at another Shangri-La hotel in the future.
5 out of 5
Recommended
for Everyone
by Nigel from Oxford, England

Superb service, wonderful room and great location

Posted May 27, 2014
Pros: Location, service and value for money.
We chose the Shangri-La because we have twice stayed in their sister hotel on Hong Kong Island and been hugely impressed on each occasion. This hotel does not have the grandeur of the Hong Kong property but matches it in every other way, especially in the standards of service from staff: simply outstanding! The location is very convenient, right at the heart of things and it is great value for money; certainly we have paid as much or more and received much, much less.
5 out of 5
Recommended
for Everyone
by Mark from NJ

Fantastic quick stay

Posted May 16, 2014
Stayed at this location for a quick stop before a cruise. Everything was fantastic. Good location downtown, close to restaurants and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in a high class luxury area

Posted May 12, 2014
Most of Vancouvers attractions are walking distance
4 out of 5
Recommended
for Everyone
by Yulia from seattle

Spa experience

Posted May 1, 2014
Pros: Great rooms, location, great restaurant in the hotel
Cons: Spa quality has to be improve big time or drop in price to street level
Location: Next to Robson street, great shopping and restaurants, great location for business meetings and time off
Very nice hotel, great location, but absolutely worth manicure,pedicure at the spa for the price of $400 for two, will not recommend to anyone!
4 out of 5
Recommended
for Everyone
by Mark from Seattle, WA

Good Product with mostly good service....

Posted Apr 29, 2014
Overall great experience. Really nice and swanky hotel. Concierge was extremely helpful when I was finding directions, restaurant staff at the Market was really accommodating. One negative experience had to do with asking for a late check out. I was told that the hotel is absolutely full and that they cannot give me an extra hour. Good and fine, until a little later, another guest told front desk he needed to check out at 130pm instead since he is waiting for a friend and they said yes immediately. I understand that things changed over time, but wow, they could have just said, please check back later since we are not sure, instead of immediately saying no to me and saying yes to the other person a little while later. Made me feel like I didn't belong. Apart from that, the hotel is great. The location is good and close to a park, the restaurants and shopping. There is even a grocery store by the hotel which is good for stocking up on things you need, and the restaurants look really good. Wished I had the time to try the afternoon tea at the lounge and grab a juice at the ginger juice bar. Maybe next time.
5 out of 5
Recommended
for Everyone
by kaybee from Calgary

Great stay!

Posted Apr 27, 2014
We stayed two nights for a quick Vancouver getaway. Fantastic location and we loved the hotel. Only downside was the construction adjacent to the hotel. It was loud but not disruptive. Kind of ruined the view from the balcony staring at a construction site. The TV in our room also broke and the speakers didn't work. Otherwise everything was perfect and I can't wait to return.
5 out of 5
Recommended
for Everyone
by Conrad

Top quality and a great location

Posted Apr 21, 2014
Pros: Excellent large bathroom with big tub, and the deck.
The professional and helpful staff were a very nice complement to the excellent accommodations. We enjoyed the big tub (bubble bath time after a long walk around Stanley Park) and the deck with two chairs and table was perfect for our morning coffee. It is a short walk to the shops on Robson and the concierge was helpful in pointing out several good restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay awesome place

Posted Apr 12, 2014
Beautiful as soon as you walk in right downtown. Will go again.