Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best

Posted Jun 28, 2015
The staff is beyond professional. The spa is the best around, Jenelle goes above and beyond to make sure the guests are taken care of. She was so pleasant and helpful. Really went out of her way to make sure my spa visit was relaxing and enjoyable. Jerome in in room dining and Jimmy in service were able to find me ice cream not even offered on the late night menu. It made my night. This hotel is amazing. Clean, friendly and true professionals.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great place to stay in Vancouver

Posted Jun 19, 2015
Very nice hotel, amazing staff, good location. My new favourite hotel in Vancouver.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the skyscraper

Posted Jun 18, 2015
Location: 10 minutes walk to the Stanley Park and the harbour.
Staffs are polite, friendly, and well trained. Had a very comfortable stay. The room facility are very clean and new. My favorites were l'occitane amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top notch

Posted Jun 17, 2015
The best stay at hotel I have had in a while!! The staff was curtious and took great pride in their job. The breakfast was fantastic they gave us so much we skipped lunch.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Superb

Posted Jun 16, 2015
Well located, next to restaurants & shopping. Superbly appointed, attentive & genuine staff!
5 out of 5
Recommended
for Everyone
by A verified traveler from 横浜

ダウンタウンの中心にあるランドマーク的なホテル

Posted Jun 10, 2015
Pros: ホテルのスタッフの方が、適度な距離をおいて見守って下さる感じがとても快適でした。 質問をすると、とても丁寧かつ親切に応対して下さり気持ちよく過ごせました。
Cons: 部屋のテレビ、カーテンの使用方法が最初分かりにくかったので、参りました。
Location: とにかく買い物や食事には大変便利です。
レセプションが地下で到着時は驚きましたが、ほとんどの方が車ですので後で納得しました。 ホテル自体は、あまり幅がない細いホテルですが、部屋は贅沢に作ってあり窓も広くて大変快適でした。 室内は、バスルームも含めゴージャス感もあり清潔で心地よく過ごせました。 現地の方にシャングリラに宿泊していると話すと、皆さん驚かれていたので、あちらでの評判も良いのではないでしょうか?残念だったのは、忙しくてホテルでゆっくり過ごせなかったことでしょうか?レストランも行けず、ぜひ次回は、と思っています。
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Superb location and fantastic hotel

Posted Jun 4, 2015
There is nothing at all I can fault with either the hotel or the staff. Breakfast was fantastic also.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne , australia

Very nice stay

Posted Jun 1, 2015
Pros: Location
Location: Shopping, quick walk to Robson St.
The staff were so wonderful and kind. Facilities were wonderful. Large gym, heated pool and spa. Restaurants, Bar and a cafe is within the hotel. Attached to the hotel is a supermarket. No coin laundry however there is a drycleaner 2 blocks away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rosewell, Scotland, UK

First Class Hotel

Posted May 30, 2015
Hotel location excellent, staff excellent, breakfast superb, room comfort excellent. No faults with our stay would recommend & stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Nice hotel close to everything in Vancouver

Posted May 30, 2015
Pros: Close to everything we wanted to do in Vancouver. Comfortable room, great concierge service, substantial breakfast, free wifi.
Location: Walking distance to Gas Town, Canada Place. Central to everything.
We found the hotel to be exactly what we wanted, free wifi and breakfast included and close to everything. Only a short walk to Canada Place, close bus stop to free shuttle pick up for Capliano Suspension Bridge. Concierge was very helpful, we bought tickets from them for the Capliano Bridge, gave us map of the city and directions etc.