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Reviews of SpringHill Suites by Marriott Portland Vancouver

2.5 out of 5
SpringHill Suites by Marriott Portland Vancouver
1421 SE Tech Center Pl, Vancouver, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 469 out of 785 reviews" "
Rating 8 - Good. 190 out of 785 reviews" "
Rating 6 - Okay. 56 out of 785 reviews" "
Rating 4 - Poor. 38 out of 785 reviews" "
Rating 2 - Terrible. 32 out of 785 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Good jotel
Stayed 1 night in Mar 2024

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Deina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s clean and rooms where big enough to fit 5 people comfortably with kids being separated with having a pull out bed was supper helpful just wish the cartoons worked
Stayed 1 night in Mar 2024

10/10 Excellent

Desiree, Bozeman

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved Vancouver
Stayed 2 nights in Mar 2024
Response from Monique HD on Mar 21, 2024
Im glad you enjoyed being here as much as we did having you here! We will see you on your next adventure!

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monique HD on Mar 21, 2024
Hi Leilani, Thank you so much for your great feedback. We hope to see you on your next travels.

10/10 Excellent

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite clean and the room nice. We found that staff to be friendly and attentive. We'd happily book there again!
Stayed 1 night in Mar 2024
Response from Monique HD on Mar 21, 2024
Thank you so much Brendan, I am so glad to hear this. We will see you next time!

10/10 Excellent

Josh, Marysville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights. Very pleasant stay. The only downside was loud construction that started at 5am one morning.
Stayed 3 nights in Mar 2024
Response from Monique HD on Mar 21, 2024
Thank you for letting us know Josh, I am so sorry that happened to you. I can assure you it was outside our hotel and we told them it was unacceptable. We hope to see you on your next stay.

10/10 Excellent

Marcelo Gomes

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good room and convenient location.
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
We loved hosting you Marcelo, cant wait to see you next time!

10/10 Excellent

meng, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back. Had a great time and the breakfast was amazing! Would recommend it to friends and families.
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Thanks Meng! We are so glad to hear this positive feedback, see you next time!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Thank you so much Michael for that perfect review, Hope to see you next time when traveling to the Vancouver area.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property and the convenience of the location
Stayed 5 nights in Feb 2024
Response from Monique HD on Mar 21, 2024
Thank you so much Whitney, we enjoyed having you at our hotel and cant wait to see you on your next trip!

8/10 Good

JOANN, pendleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location with lots of parking. Front desk staff is friendly. However BEWARE! A lot of youth teams stay at this particular hotel and they are very loud and noisy, in their rooms and especially in the hallways. Complained to staff but there wasn't much they could do about it.
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Hey Joann, Thank you for the review. I am so sorry those kids were loud for you. We do our best to assure quite time is enforced and have made specific arrangements for these cases in the future.

10/10 Excellent

Kishore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location n clean property
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
Thank you so much for your honest review, we look forward to seeing you next time!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monique HD on Mar 21, 2024
WOW! Thanks Alicia for your awesome review. We will see you next time!

10/10 Excellent

Ryan, Poulsbo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jan 2024
Response from Monique HD on Mar 21, 2024
Thank you Ryan for your kind words, we hope to see you in your next travels.

10/10 Excellent

Deanna

Liked: Property conditions & facilities
After a long drive the lady checking us in was so nice n helpful when I asked what was around to eat at
Stayed 1 night in Jan 2024
Response from Cassie Owen on Jan 29, 2024
Hi Deanna,Thank you for your feedback. We are so glad to hear you enjoyed your stay and Zeba was helpful in finding you food around the area. We hope to see you again next time your travels bring you back to the area.

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't believe you charge $10 a night for parking.
Stayed 1 night in Jan 2024
Response from Monique Hall-DeWitt on Jan 23, 2024
Hi Duane, our parking lot is monitored by security and we do share the area with 6 businesses. Our permit ensures the spots are reserved for our guests. Thank you for understanding.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Monique Hall-DeWitt on Jan 23, 2024
Thank you for your great review ! We hope you stay with us on your next travels to the area. See you next time!

10/10 Excellent

Jeanetta

Stayed 1 night in Jan 2024
Response from Cassie Owen on Jan 29, 2024
Hi Jeanetta,Thank you for the fantastic feedback! We're delighted you had a positive experience with us. Your feedback means a lot. If you ever have more thoughts to share or need assistance, feel free to reach out. We hope to see you again!

10/10 Excellent

Norberto

Stayed 1 night in Jan 2024
Response from Cassie Owen on Jan 29, 2024
Thank you for your feedback - we hope to see you again next time your travels bring you back to the area!

10/10 Excellent

ROBERTA

Stayed 2 nights in Dec 2023
Response from Cassie Owen on Jan 29, 2024
We are so glad to see you enjoyed your stay with us and we hope to see you again!

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie Owen on Jan 29, 2024
Dear Joan,Thank you for the fantastic review! We're delighted you had a positive experience with us. Your feedback means a lot. If you ever have more thoughts to share or need assistance, feel free to reach out. We hope to see you again!

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great hotel for business and family travels. I did a little bit of both for this vacation and my little son really enjoyed the pool and hot tub and free breakfast. The fast internet was only $5/day and worked well to support my day of video meetings. The location is close to all the stores, restaurants and grocery stores you could ever need. Parking lot had a lot of availability and we felt very safe there. Staff was also super nice. Only trouble we had was the first night we were on the top floor and a wind storm blew in that caused the exterior hanging a/c unit to wail loudly every 45 mins or so when there was a big gust. Even covering it with pillows we could still hear the wail. Needless to say none of us got any sleep that night but the front desk was super helpful in getting us a room on the 3rd floor west side of the hotel, so we would be in the lee of the wind and it was super quiet. We would definitely stay again (but not on the top floor).
Stayed 3 nights in Dec 2023
Response from Monique HD on Jan 9, 2024
Thank you for the amazing review, its so great to have great guests like you. I am so sorry about that wind, I can understand how that could make the night difficult. We cant wait to see you on your next travels.

10/10 Excellent

Dennis

Traveled with family
Stayed 3 nights in Dec 2023
Response from Cassie Owen on Jan 29, 2024
Hi Dennis,Thank you for your feedback! We're delighted you had a positive experience with us. Your feedback means a lot. We hope to see you again!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you for your fantastic feedback. We hope to see you again next time your travels bring you back to the area!

4/10 Poor

Diana

Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Hi Diana - thank you for your feedback. If you have any specific information you would like to share about your stay, or how we could have improved you stay, please reach out to the hotel directly.

10/10 Excellent

Ashani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cassie Owen on Dec 13, 2023
Dear Ashani,Thank you for the fantastic rating! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every guest feels satisfied and well taken care of, and your feedback is truly rewarding.If there's anything specific that stood out to you during your stay or any particular team member you'd like to recognize, we would love to hear more. Your feedback helps us understand what we're doing right and how we can continue to provide exceptional service.We appreciate your support and look forward to the pleasure of welcoming you back for another excellent stay!

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as in the past
We have stayed at this hotel several times and generally enjoy our stay. I am not sure if management has changed hands or what, but this time was less than stellar. First off - there were never towels in the pool area. We were given several reasons ("We just don't put them out in the morning", to "they are in the dryer - we don't have any"). I understand that the hotel was busier than normal, but its not like they didn't know that would be the case. This issue leads to more than just a minor inconvenience as the floors in the hallway and elevator were often left with puddles of water. And that leads me to another issue. There were a large amount of families staying there for a hockey tournament. I have kids - I understand the need to play. But the need to play hockey in the front lobby where people are trying to check in/out, and walk in and out of the building, was ridiculous. I also understand parents who just let their kids run wild, but at what point is the safety (think of an elderly person walking through there), and comfort of other people staying at the hotel, trumped by kids that could just have easily been practicing their hockey moves outside? It appeared that the front lobby clerks were either intimidated to say something to the parents, or just did not care. Either way, it reflects poorly on the hotel experience, and the hotel chain itself.
Stayed 2 nights in Nov 2023
Response from Cassie Owen on Dec 13, 2023
Dear Anonymous,Thank you for taking the time to share your feedback with us. We genuinely appreciate your loyalty and apologize for any inconvenience you experienced during your recent stay. We value your insights, and I assure you that your concerns have been brought to the attention of our management team for immediate review and improvement.I want to extend our sincere apologies for the issue regarding the availability of towels in the pool area. This is certainly not the level of service we aim to provide, and we are actively addressing the matter to ensure a more seamless experience for our guests, especially during busier periods.Regarding the behavior of some guests during the hockey tournament, we apologize for any disturbance this may have caused. We understand the importance of creating a comfortable and safe environment for all our guests. Our team is working on implementing measures to address such situations more effectively, ensuring that everyone can enjoy their stay without inconvenience.Your feedback is invaluable, and we are committed to making the necessary improvements to enhance the overall experience for our guests. We appreciate your continued patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.If there's anything more you'd like to share or discuss, please feel free to reach out to us directly. Your satisfaction is our priority.Warm regards,Cassie OwenGeneral ManagerSpringHill Suites by Marriott

2/10 Terrible

Haimanot

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cassie Owen on Dec 13, 2023
Dear Haimanot,Thank you for taking the time to leave a rating. We sincerely value all guest feedback as it helps us understand areas where we can improve. We noticed you gave us a 1-star rating, and we would love to learn more about your experience to address any concerns you may have had.Your satisfaction is our priority, and we are committed to ensuring that every guest has a positive stay with us. If there are specific issues or details you would like to share, please feel free to contact us directly. We appreciate your input and look forward to the opportunity to better serve you in the future.Best regards,Cassie Owen General ManagerSpringHill Suites by Marriott

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable and convenient. Just what I was hoping for.
Stayed 1 night in Dec 2023
Response from Cassie owen on Dec 13, 2023
Dear Jeff,Thank you for taking the time to share your positive feedback! We're delighted to hear that your experience at the SpringHill Suites met your expectations. Providing a clean, comfortable, and convenient stay is our top priority, and we're thrilled that we could deliver on that for you.If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We value your input and look forward to welcoming you back for another excellent stay in the future.Safe travels!

6/10 Okay

Pratheep

Traveled with family
Liked: Cleanliness, staff & service
Clean and safe hotel with ample parking. The room was nice and well maintained. However the bathroom was showing signs of aging. The breakfast was mediocre with not many options. Staff were friendly and courteous.
Stayed 1 night in Dec 2023
Response from Cassie Owen on Dec 13, 2023
Dear Pratheep,Thank you for sharing your thoughts on your recent stay at SpringHill Suites. We appreciate your feedback and are pleased to hear that you found our hotel to be clean, safe, and that you enjoyed the well-maintained room. Your compliments on the friendliness and courtesy of our staff are also greatly appreciated.We take your comments regarding the bathroom and breakfast options seriously. Rest assured that we are actively working to address these concerns to enhance the overall guest experience. Your input is invaluable as it guides us in making necessary improvements.If there's anything specific you would like to share about the bathroom or if you have suggestions on how we can elevate our breakfast offerings, we would love to hear more. We aim to provide a comfortable and satisfying stay for all our guests, and your insights help us in achieving that goal.Thank you for choosing SpringHill Suites. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

10/10 Excellent

Angelina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience & the staff was amazing!
Stayed 2 nights in Nov 2023
Response from Cassie Owen on Dec 4, 2023
Thank you for your feedback - we hope to see you again!

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
We are sp glad you enjoyed your stay, we hope to see you again!

8/10 Good

Surya Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cassie Owen on Dec 4, 2023
Thank you for your feedback - we hope to see you again next time your travels bring you to the area!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cassie on Dec 4, 2023
Thank you so much for your great feedback - we are so glad to see you enjoyed your stay and hope to see you again!

10/10 Excellent

Blanca

Stayed 1 night in Nov 2023
Response from Cassie Owen on Dec 13, 2023
Dear Blanca,Thank you for the fantastic rating! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure that every guest feels satisfied and well taken care of, and your feedback is truly rewarding.If there's anything specific that stood out to you during your stay or any particular team member you'd like to recognize, we would love to hear more. Your feedback helps us understand what we're doing right and how we can continue to provide exceptional service.We appreciate your support and look forward to the pleasure of welcoming you back for another excellent stay!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Vancouver
Good stay in a clean room with a good breakfast and clean, good gym and pool.
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
Thank you for your feedback - We hope to see you again!

10/10 Excellent

GERALD R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
We are glad to see you enjoy your stay while you were with us. We hope to see you again next time your travels bring you to the area!

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
Thank you for your feedback and we hope to see you again. If you have any additional feedback you would like to share with the hotel team, please reach out to the hotel directly. We hope to see you again!

6/10 Okay

banu

Liked: Amenities
I had stayed at their Medford location and really liked it, so thought this would be similar. But it wasn't as fresh, new or clean as the other location. It was OK, although I wasn't very happy about paying the same / more price compared to the Medford location. The facilities looked older but the same amenities were available. The location was great although I didn't use much of the eating or shopping options. They also charged me for parking which I wasn't too happy about. I paid for one night for the room but 2 days for parking.
Response from Cassie on Dec 4, 2023
Dear Banu,Thank you for choosing our hotel and providing your feedback. We appreciate your loyalty and apologize for any inconsistencies in your experience compared to our Medford location. Your observations are valuable, and we'll use them to enhance our offerings. We apologize for any inconvenience regarding the parking charges and will review our policies. We hope to have the chance to welcome you back and provide an improved stay.

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Hotel staff was great. There was an issue with the pool door lock and they accomodated immediately. Great!
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff was able to promptly address the issue with the pool door lock to your satisfaction. Your kind words are appreciated, and we look forward to welcoming you back for another great stay.

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the $10/night parking charge. The breakfast was ok, but not above average.
Stayed 3 nights in Nov 2023
Response from Cassie on Dec 4, 2023
Thank you for sharing your feedback with us. We appreciate your input on the parking charge, and we'll take your comments into consideration as we review our policies. We apologize if the breakfast did not meet your expectations, and we'll strive to enhance our offerings. Your insights are valuable, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

ashley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Cassie on Dec 4, 2023
We're so glad you enjoyed your stay. Thanks for choosing us, and we hope to exceed your expectations on your next visit!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Staff was helpful. Bed was comfortable. Blackout curtains were among the best that I have seen. Location is quiet and views of surrounding area are refreshing. I highly recommend this motel.
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
We sincerely apologize for the inconvenience you experienced upon arrival. Your feedback is disheartening, and we are taking immediate steps to address the issues you encountered with the AC controls and cleanliness. This is not reflective of our standards, and we're committed to ensuring a more seamless and enjoyable experience for our guests. Please be assured that we are addressing this matter with our housekeeping team to prevent a recurrence. We appreciate your understanding and hope you will consider giving us another chance to provide the service you deserve.

4/10 Poor

Tony

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad room stay
We got to the room and the ac controls were turned off and then pulled the covers back and there was black hair on our sheets. We called down to the office and their housekeeping left for the day. So, we had to change our sheets ourselves.
Stayed 3 nights in Nov 2023
Response from Cassie on Dec 4, 2023
We sincerely apologize for the inconvenience you experienced upon arrival. Your feedback is disheartening, and we are taking immediate steps to address the issues you encountered with the AC controls and cleanliness. This is not reflective of our standards, and we're committed to ensuring a more seamless and enjoyable experience for our guests. Please be assured that we are addressing this matter with our housekeeping team to prevent a recurrence. We appreciate your understanding and hope you will consider giving us another chance to provide the service you deserve

10/10 Excellent

Sara Ann, New Braunfels

Liked: Cleanliness, staff & service
The staff was amazing.
Stayed 4 nights in Oct 2023
Response from Cassie on Dec 4, 2023
We're delighted to hear you had a great experience with us. Come back soon!

10/10 Excellent

Jodie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Cassie on Dec 4, 2023
Thank you for your positive feedback! We're thrilled you enjoyed your stay.

6/10 Okay

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
There is parking security.
Stayed 2 nights in Oct 2023
Response from Cassie on Dec 4, 2023
Thank you for your feedback. If you have any additional information you would like to share, please reach out to the hotel directly. We hope to see you again!

10/10 Excellent

Nicholas

Liked: Staff & service, amenities, property conditions & facilities
New $10/day parking fee was a surprise. I stay there for work quite a bit and just got hit with it This last visit. Still a good place to stay.
Stayed 5 nights in Oct 2023
Response from Cassie on Dec 4, 2023
We appreciate your ongoing loyalty and feedback. We apologize for any surprise with the parking fee. We'll work on better communication, and we're glad to hear you still find our place a good choice for your stays. If you have further concerns, please feel free to reach out.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice room. I wish the bed was a little softer but I still slept well. The TV placement was a bit off but I made it work. I loved how quiet it was, aside from a couple doors closing I couldn’t hear much from other guests. I will definitely stay here again.
Stayed 1 night in Oct 2023
Response from Cassie on Dec 4, 2023
Thank you for sharing your feedback! We're delighted to hear you enjoyed your stay, especially the room's comfort and tranquility. Your comments about the bed and TV placement are noted, and we appreciate your understanding. We look forward to welcoming you back on your next visit!