Ratings based on 684 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vernon

Late arrival

Posted Mar 26, 2015
Pros: Very friendly & helpful staff, excellent location.
We arrived on a late flight, about 2 am the front desk people were excellent, we weren't able to get into our room as the battery in the automated door lock was dead, we were immediately upgraded to a top floor room with breakfast included.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 25, 2015
Pros: Close to the airport
Location: Airport
Great. I requested a cot to be put in my room before my arrival as my wife and daughter wanted to come stay for night before I flew out early the next morning.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai

Quiet, comfortable & convenient!

Posted Mar 25, 2015
Pros: Location, location, location & quiet, comfy rooms.
Location: Easy access to metro which links directly to downtown Vancouver.
The Fairmont @ YVR is an exceptional hotel that offers all the amenities one would expect of this leading world brand. It's location is one of the best features since it's linked directly to the International wing of the Vancouver airport. There is nothing more convenient than pointing your luggage in the direction of the hotel & after a quick check-in, nestling into the very comfortable bedding. Alternatively, there is a lounge and restaurant for those who wish to enjoy quality food at reasonable (for an airport hotel) prices. The staff are friendly and aim to make your stay as comfortable as possible. Free WiFi if you sign up for their (free) customer loyalty program.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place. Very convenient.

Posted Mar 24, 2015
The only place if you have a super early flight out, or a late flight in. But give me free internet. Quit nickel and diming!
Comment from Hotel Management
Mar 26, 2015 by Fairmont Vancouver Airport, Hotel Management
Thank you for your recent stay and for providing us with your feedback. We are so fortunate to have such a convenient location within the Vancouver Airport. Although I am glad to see that you enjoyed your stay, I am disappointed you were not made aware of our complimentary Wi-Fi through our Fairmont President's Club. I will follow up with our front office team to ensure that they are communicating this benefit to all of our guests. We hope that when your travels next bring you through Vancouver, that we will be able to host you again! Warm regards, Ken Flores General Manager
3 out of 5
by A verified travelerfrom Vancouver Airport

Very convenient after a long flight

Posted Mar 20, 2015
Pros: Clean.
Cons: please see above
I got dinged on basics like internet access. Please! Any place will give you internet access for spending $2 on a coffee. Really sours my opinion of Fairmont. Kind of money grubbing if you ask me. Not a very premium attitude at all. Everything else was somewhat tainted by this.
Comment from Hotel Management
Mar 23, 2015 by Fairmont Vancouver Airport, Hotel Management
Thank you for taking the time to provide us with feedback on your recent stay. Although I am happy our location was very convenient after your long flight, I was disappointed to hear the internet access charge somewhat tainted your overall experience. I will follow up with our front desk team to make sure that we are effectively communicating the benefits of becoming a Fairmont President's Club member (a free loyalty program), which include complimentary Internet access. Thank you for choosing to stay with us. We hope we will have the opportunity to host you again soon. Warm regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minot, ND

At the airport!

Posted Mar 20, 2015
Pros: Convenience, service, staff and comfort
Location: I did not leave the airport, but food on the concourse is available, good choices and a Starbucks open 24hrs!
Fairmont is part of the airport complex, no need to go outside, take a bus, just walk! Hotel has 14 floors, if possible take a room that faces away from the runways, a bit quieter that way. Rooms are comfortable, showers great and soaps, lotions are wonderful. I will stay at this hotel again as I like the convenience.
Comment from Hotel Management
Mar 23, 2015 by Fairmont Vancouver Airport, Hotel Management
I was so pleased to read that you enjoyed your stay with us, and in particular you found the guestroom comfortable and the bathroom amenities wonderful. We hope we will have the pleasure to welcome you back to our hotel the next time your travels bring you to Vancouver. Warm regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A night before a flight and a night when I land

Posted Mar 12, 2015
Definitely enjoy fairmont it's the perfect place to stay before u fly.
Comment from Hotel Management
Mar 25, 2015 by Fairmont Vancouver Airport, Hotel Management
Thank you for your review. I am so happy to hear that you found our hotel to be the perfect place for both your departing flight and your arriving flight. I hope when your travels bring you through the Vancouver Airport again that we will have the opportunity to host you again. Warm regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fairmont Hotel - Vancouver Airport

Posted Mar 11, 2015
Pros: location
Cons: king bed instead of two queen
Location: options - including restaurant and train to CBD
for this leg of our trip, the location was important
Comment from Hotel Management
Mar 26, 2015 by Fairmont Vancouver Airport, Hotel Management
Thank you for your 5 Star rating. We are glad that you enjoyed staying with us and that our location worked well for your travels. We hope to see you again soon! Warm regards, Ken Flores General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

expensive

Posted Mar 10, 2015
Pros: Staff were helpful and friendly
Cons: Free wifi.
The hotel is pricy at plus $350/ night. No free wifi was a BIG disappointment.
Comment from Hotel Management
Mar 12, 2015 by Fairmont Vancouver Airport, Hotel Management
Thank you for taking the time to review our hotel. Your feedback is greatly appreciated. My apologies that our team did not effectively communicate our internet options. Prior to your next Fairmont stay, I would encourage you to look into our Fairmont President's Club, which is our complimentary loyalty program. In addition to other benefits, all members receive free Wi-Fi as well as access to promotions throughout the year. I hope that all other aspects of your stay were enjoyable and we hope to welcome you back soon! Warm regards, Ken Flores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

the best stay I ever had

Posted Mar 9, 2015
I really enjoyed my stay. I have a very long flight and the staff help me with everything even waiving my internet fees. Thanks so much Fairmont till we see each other again :).
Comment from Hotel Management
Mar 12, 2015 by Fairmont Vancouver Airport, Hotel Management
I'm so pleased to read that your stay at Fairmont Vancouver Airport was so enjoyable. I hope we can see you again soon. Warm regards, Ken Flores General Manager