Ratings based on 488 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

visit to Vancouver

Posted Apr 22, 2014
enjoyable the gold club is a good idea the hotel was great, location and services the only item that was not as enjoyable was the dinning room experience. the taste of the meal was satisfactory just the amount on the main meal was disappointing
Comment from
Jan 23, 2014
Dear Guest, I can't wait to share your wonderful comments with my Fairmont Gold team! They will be thrilled to know how appreciated their service is. I will also share your feedback concerning your meal with my Executive Chef to review our offering. I hope we can welcome you again soon! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

First class hotel, perfect location, and staff

Posted Apr 22, 2014
Having stayed at other Fairmonts in Napa and SF, I was expecting a first class property that might be a little dated. However, upon my arrival I was pleasantly surprised. This property seemed new with a modern design, extremely clean rooms, with amazing views of the harbor. The staff upgraded us to a fantastic room and the concierge helped us book a bus to Whistler. My only area of feedback would be the restaurant/bar. My friend and I were looking for a lively scene but this one was very quiet. No problem since the Vancouver waterfront area was teeming with lively places but it would be have been easier if the Fairmont's bar was lively too. All in, I would give the Fairmont Waterfront 5 stars in every category.
Comment from
Jan 23, 2014
Dear Guest, I'm so pleased you enjoyed your stay! We have recently undergone renovations to the majority of our guest rooms (with the remainder being completed at the end of 2014) and ARC, our restaurant and lounge. I look forward to sharing your positive feedback to my team and hopefully welcoming you again soon. Warm Regards, Indu Brar General Manager
5 out of 5
Recommended
for Couples
by Suzanne from Texas

Great!

Posted Apr 21, 2014
Pros: Everything!
Location: Canada Place, Gastown, Chinatown, Stanley Park, Robson Street - all was doable by foot.
Great location - lots of attractions are either within walking distance, or easily accessible by public transportation and/or Vancouver Trolley System (which should get 5 stars for excellent service). Great view - whatever you like, city, mountains, water - room view had it all. Great service - concierge personnel were extremely versed on any question we had, maid service went above and beyond, and all the lobby personnel were very hospitable.
Comment from
Jan 23, 2014
Dear Guest, Thank you very much for posting your review. I'm so glad that the service you received was so exceptional. I hope we can welcome you again soon! Sincerely, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Apr 17, 2014
My in room coffee maker was broken. Valet parking was outrageously expensive.
Comment from
Jan 17, 2014
Dear Guest, I was very concerned to read of your disappointment and would like to apologize for the broken coffee maker, thank you for bringing this to our attention. I agree parking is very expensive everywhere in Vancouver - we do not own the parkade and unfortunately do not set the parking prices - please know I will be sure to pass on your feedback to their management team. Sincerely, Indu Brar, General Manager
4 out of 5
Recommended
for Everyone
by Jim from moses lake, wa

Great for conference

Posted Apr 6, 2014
Pros: Location and atmosphere
Location: On the waterfront
Attended a conference at the convention center and this hotel was perfect
Comment from
Jan 7, 2014
Dear Guest, I'm so pleased to read that your experience at The Fairmont Waterfront was beyond your expectations. I can't wait to share your feedback with my team! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Business Travelers
by Mimi from Las Vegas, NV

CPMA

Posted Apr 6, 2014
Pros: Friendly staff.
Cons: Can't think of anything.
Location: I was there for a trade show and it was nice that it was walking distance to the convention center
Beds were the best ever - felt like I was sleeping on a cloud.
Comment from
Jan 7, 2014
Dear Guest, Thank you for your review. We do our best to provide our guests with an amazing experience, mattresses included! I hope we can welcome you again soon. Warm Regards, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by Carla from Seattle

upgraded to gold, and was blown away by service

Posted Apr 2, 2014
Food was incredible at Gold level lounge , the service was attentive and outstanding. Beds were super comfy. Location was perfect and free parking and charging for our electric vehicle!
Comment from
Jan 7, 2014
Dear Guest, Thank you so much for your review! I'm thrilled that we could provide you with the exceptional service we are known for, as well as showing our appreciation for your commitment to the environment! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Waterfront

Posted Mar 10, 2014
Pros: Everything was great
Cons: nothing
Location: Great location for downtown Vancouver and convention center across the street
Attended a convention and the Waterfront was an excellent location to stay. Fantastic staff.
Comment from
Jan 13, 2014
Dear Guest, I'm thrilled to hear that the service you received is really what stood out about your stay. I will make sure my team knows how appreciated they are! Warm Regards, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Feb 17th

Posted Feb 20, 2014
Awesome. Great hotel and service from staff was fantastic. Will return.
5 out of 5
Recommended
for Everyone
by Jessica from Vancouver

Top-Notch Hotel

Posted Feb 19, 2014
Booked for a romantic Valentine's night. Was offered an upgrade to a harbour view room but we declined (before finding out if it was an extra charge or not-probably about $20). Wonderful helpful valet service -when we left a bag in the car they offered to look for it for us and when they couldn't find it, walked us out to the valet park. Gorgeous rainfall-style showers and natural tiled shower.