Ratings based on 658 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Surrey, B.C.

Great Location

Posted Nov 26, 2014
Pros: Loved our room! We had fantastic views of Coal Harbour and the city.
Thoroughly enjoyed our stay at this hotel. We found it easily accessable to the downtown core, Gastown, the seawall and great restaurants!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Amazing hotel!

Posted Nov 18, 2014
I loved this hotel. I stay in a lot of high end hotels. Excellent service and a window that can open and allow in fresh air are my top two priorities. (Sounds weird, but it grosses me out when hotel windows have NEVER been open.) This hotel had both my non-negotialbles and then some! I will be back!
Comment from Hotel Management
Nov 21, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, Knowing that we exceeded your expectations means so much to me and my team. I can't wait to share your accolades and look forward to welcoming you again! Warm regards, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Eskisehir

Vancouvet holiday

Posted Nov 18, 2014
I was in Vancouver for 4 days, spent 2 days touring Victoria and Butchad Garden then the North Shore, in particular, Grouse Mt. and Capilano suspension bridge and surrounding forest. I spent 2 days in the city seeing Stanley park and canada place etc. The hotel was absolutely convenient and comfort and value for money in low season.
Comment from Hotel Management
Nov 21, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, I'm so glad you had a chance to explore so much of the Vancouver area! We're so pleased to offer a central location and perfect home-away-from-home for a relaxing sleep and great service. I hope we can host you again! Warm regards, Indu Brar General Manager
3 out of 5
by A verified traveler

meh

Posted Nov 13, 2014
Pros: staff and location
Cons: decor
over priced for a hotel that is in need of a facelift staff was great and location was good though
Comment from Hotel Management
Nov 22, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, I'm very sorry that your stay did not meet your expectations, though I am pleased to let you know that we will be undergoing the final phase of our hotel-wide renovations shortly. 75% of our guest rooms are renovated right now, with the remaining 25% beginning next month. I hope we can welcome you again early next year to experience our new look! Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide Australia

Location, location, location

Posted Nov 10, 2014
Needless to say the location was fantastic with great proximity to the city, across the road from the water and the train station, a mall underneath, restaurants, everything very handy. Staff were very helpful and nothing was too much trouble. We arrived much earlier than the allocated time and they gave us access to the room. The next day we had a night flight but not only did they give us a late checkout and store our luggage they also offered access to showers, pool area to freshen up before a long, long light home. Would highly recommend it (especially as we got it through Expedia at a fantastic rate! thank you)
Comment from Hotel Management
Nov 25, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, When availability allows, we are always pleased to accommodate our guests' requests for an early check-in or a late check-out. I'm so pleased you enjoyed your stay with us and that the service you received was everything we strive to provide. Thank you very much for your review. I hope we can welcome you again! Warm regards, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans

Excellent Experience

Posted Oct 19, 2014
Pros: Each and every hotel staff person we encountered during our stay was extremely polite, helpful and very professional.
Cons: We did not see anything that I would note as needing to be improved during our stay.
Location: The location was incredibly convenient and within walking distance to many popular things in Vancouver.
This Fairmont property fully met our expectations for a first class hotel.
Comment from Hotel Management
Oct 21, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, I'm thrilled that your experience was exactly what we do our utmost to provide each and every one of our guests. Thank you so much for your review. I look forward to sharing your compliments with my team! Warm regards, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Nice hotel good harbour views

Posted Oct 7, 2014
Staff very friendly and accommodating, lovely rooms with great views!
Comment from Hotel Management
Oct 8, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, I'm so pleased to read that the service you received was exceptional. While we are thrilled to offer amazing views and newly renovated guest rooms, we think it is the service we offer that truly sets us apart. Thank you very much for your review. I hope we can welcome you again soon! Warm regards, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Beautiful Hotel by the water.

Posted Sep 30, 2014
Pros: location, people, views.
Hotel was very nice, I wish I had the family with me. First time staying in this part of downtown, enjoyable.
Comment from Hotel Management
Oct 1, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, Thank you so much for your review. I'm very pleased you enjoyed your stay and hope we can welcome you and your family soon! Warm regards, Indu Brar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 27, 2014
excellent hotel in very convenient location. Room is comfortable but air conditioning cannot be manually adjusted
Comment from Hotel Management
Sep 30, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, Thank you for your review, though I was disappointed to read that your experienced some difficulty when attempting to adjust the room temperature. All of our thermostats should be completely adjustable - I will share your feedback with our Chief Engineer to ensure everything is in proper working order. Thank you for bringing this to our attention. Sincerely, Indu Brar General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pembroke, MA

Beautiful wonderful hotel across from the ocean.

Posted Sep 26, 2014
Pros: The service and the people.
Cons: Nothing
Location: Across from the cruise terminal and convention center. Beautiful views. Many restaurants and shops around. Free shuttle bus to tourist attraction.
This is one of the best hotels I have stayed in and there have been many. The views were spectacular. The service was wonderful. The staff was extremely helpful and so professional. The people in Vancouver are terrific. The bartender offered us great Canadian wine and the locally sourced chips were to die for. They evenn allowed us to stay in the bar with another guest to finish our drinks after they left. After we came back from our cruise to Alaska, the offered to let us store our bags at the hotel until the flight that evening. This allowed us to visit Vancouver for the day and not worry about what to do with our bags. Breakfast was also very good.
Comment from Hotel Management
Sep 29, 2014 by FairmontWaterfront, Hotel Management
Dear Guest, I'm so pleased that your stay at The Fairmont Waterfront was so exceptional. I'm also very glad that your experiences in ARC, our recently renovated restaurant, was exactly what we strive to provide. Thank you very much for your review. I hope we can welcome you again! Warm regards, Indu Brar General Manager