Outdoor pool, a heated pool, pool umbrellas, sun loungers
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Reviews of Fairmont Waterfront

4.5 out of 5
Fairmont Waterfront
900 Canada Place Way, Vancouver, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 965 out of 1374 reviews" "
Rating 8 - Good. 251 out of 1374 reviews" "
Rating 6 - Okay. 83 out of 1374 reviews" "
Rating 4 - Poor. 44 out of 1374 reviews" "
Rating 2 - Terrible. 31 out of 1374 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jillian, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy as always with the standard at any Fairmont hotel. The staff were unable to provide a fan at night, but otherwise it was a great stay.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest relations manager on Apr 18, 2024
Thank you for your great feedback, we're happy you enjoyed your stay with us!

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on Apr 17, 2024
Thank you for your feedback, we're glad you enjoyed your stay with us!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for service, comfort, location, and nearby amenities. Very clean and well maintained. Fairly quiet, close to Waterfront attractions, Gastown, and Transit options. Plenty of restaurant, food, lounge options within/nearby. Needless to say I would stay again. 5 Stars.
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 16, 2024
Dear Ryan, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are glad to hear that you enjoyed your stay! We will be honored to host your stay in the future again and we are looking forward to seeing you soon! Sincerely,Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Ting Fung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located hotel. Easily assessable by Skytrain via the Waterfront station. Lots of dining options in the area. Service is excellent as expected of a Fairmont hotel. I was upgraded upon check-in and my room had a gorgeous view of the waterfront and Stanley Park. Room was comparable to other Fairmont hotels with the timeless luxury vibe. Overall, I would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on Apr 15, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast on weekends is a little confusing and seems limited.
Stayed 2 nights in Apr 2024
Response from Guest Relation Manager on Apr 15, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Customer service
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on Apr 14, 2024
Thank you for your feedback. We are looking forward to welcome you back to the hotel in the future.

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel but I would suggest they invest in new bed. Mine was saggy, seen better days.
Stayed 1 night in Apr 2024
Response from Guest Relation Manager on Apr 14, 2024
Thank you for your feedback. We truly apologize for the inconvenience that caused due to the bed condition. We are looking forward to welcome you back to the hotel in the future.

10/10 Excellent

Rheanna Loren Amparo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay at the Fairmont Waterfront. Love the location of it, right by the water/harbour. Staff was able to accommodate us right away as we flew in from another city early in the morning. They were all so kind. They also held onto our baggage while we roamed around the city one last time before departure - free of charge. Hotel is very close to many Cafes, fast food/restaurants, and many shopping stores. Room was clean & very spacious with amazing views (city view). 10/10 would recommend Fairmont Waterfront
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 14, 2024
Good day RheannaLoren Amparo, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are gold to hear that you enjoyed our view, location and room. We are looking forward to welcoming you back in the future of your stay. Sincerely, Elizabeth Van HooydonkDirector of Operations

6/10 Okay

SARADA

Traveled with family
Liked: Cleanliness, staff & service
Room was spacious.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on Apr 14, 2024
Gooday Sarada, Thank you for your feedback, we appreciate your time at Fairmont Waterfront and we will promptly address your concerns to ensure a better experience. However, we are glad to know that you enjoyed overall stay with us. SincerelyElizabeth Van Hooydonk Director of Operations

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on Apr 14, 2024
Good day Hamed, Thank you for your feedback. We appreciate your time at Fairmont Waterfront and we are glad to hear you enjoyed your stay.Sincerely, Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely appointed Rooms. Staff were all very friendly and helpful. Great location
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 12, 2024
Thank you so much for your wonderful feedback, we're glad you enjoyed your stay with us!

10/10 Excellent

Elba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved about this hotel was the staff, very friendly, accommodating. I want to mention Baba from Arc restaurant and Steve the doorman. They both were terrific. The only negative thing that I found were the pillows, not very comfortable. I woken up with a pain in my neck but other than that everything else was very good.
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on Apr 12, 2024
Thank you very much for your feedback, our apologies that the pillows were not comfortable. We can provide different types of pillows on your next visit and find something more suitable for you.

6/10 Okay

Darla

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
For the price of this hotel I would expect decent beds. They are obviously old. Rooms are nothing special except for spectacular views of you pay for it.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 11, 2024
Thank you for your feedback, this will be communicated to the appropriate department to better serve you in the future.

10/10 Excellent

Amanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Helpful staff. Valet parking available. Dining options on-site or within walking distance
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on Apr 10, 2024
Thank you so much for your feedback and we're glad you enjoyed your stay.

10/10 Excellent

Bro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place
Stayed 1 night in Mar 2024
Response from Guest Relation Manager on Apr 10, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

ROGER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gold room accommodations were awesome, the staff was very attentive and accommodating. We hopefully will make it back to stay again!
Stayed 3 nights in Apr 2024
Response from Guest Relation Manager on Apr 10, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area and the places I visited weee within walking distance.
Stayed 5 nights in Apr 2024
Response from Guest Relation Manager on Apr 10, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Cynthia, Fort McMurray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 9, 2024
Dear Cynthia, Thank you for your feedback and we are glad to hear you enjoyed the stay. Sincerely, Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Kayli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the outdoor heated pool was a huge hit with the kids. The room service was excellent and quick. The amenities were ok but it took a long time to get a turning and our bathroom amenities were never replenished.
Stayed 4 nights in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 9, 2024
Thank you for your feedback and we're glad you enjoyed your stay with us! Our apologies that amenities were not replenished in a timely manner, your feedback is important for us, and we will ensure this is passed on to the proper team.

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Francois Bouchard, Guest relations manager on Apr 9, 2024
Thank you for your feedback and we're glad you are enjoying your stay!

10/10 Excellent

Kayliegh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making everything so special for our stay. It was my boyfriend’s birthday and they sent up chocolate cake as a little treat. We were treated like royalty. 10/10 recommend.
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on Apr 8, 2024
Good day Ms. Kayliegh, We are glad that we were able to provide the memorable stay! I hope we are able to make another stay in the future as well. Sincerely,Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Abdul

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront. on Apr 9, 2024
Dear Abdul, Thank you for your feedback and we are glad to hear you enjoyed the stay. Sincerely, Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

Giampiero

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was outstanding The service was exceptional. Close to a lot of amenities Right across Canada Place, site of our convention. I will definitely be back.
Stayed 5 nights in Apr 2024
Response from Fairmont Waterfront. on Apr 8, 2024
Good day Giampiero, We are glad to hear that your stay was enjoyable and we are looking forward to seeing you again soon. Good day Lydia, Thank you for your kind words and we are glad to hear that you enjoyed the stay with us! Hope we can welcome you soon in the further. Sincerely, Elizabeth Van HooydonkDirector of Operations

10/10 Excellent

YAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to wondering around DT area, staffs are nicely and thoughtful. Hotel provides very quality bedding which I love Fairmont
Stayed 3 nights in Apr 2024
Response from Fairmont Waterfront on Apr 7, 2024
Thank you for your great feedback!

10/10 Excellent

Diane, Newcastle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was busy and in nice location. Room was clean. We’re a family of four, sharing a double (full) size bed was a manageable but small, preferred a queen size. The self parking was $45 per night that was a shared with shopping patrons so just be aware.
Stayed 1 night in Apr 2024
Response from Francois Bouchard, Guest Relations Manager on Apr 9, 2024
Thank you for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Mary Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Fairmont Waterfront on Apr 7, 2024
Thank you for your great feedback!

10/10 Excellent

Eytan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatvstaff
Stayed 4 nights in Apr 2024
Response from Fairmont Waterfront on Apr 7, 2024
Thank you for your great feedback!

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional luxury property with spacious, beautifully appointed rooms and breathtaking views. Customer service is excellent and I'd recommend the Gold benefits (private lounge, highest quality canapes, desserts, and breakfast, complimentary beverages) as value far exceeding the cost.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 6, 2024
Thank you for your review. We are looking forward to welcome you back at the hotel in the near future.

10/10 Excellent

Lyle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay at the Fairmont Waterfront.
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on Apr 5, 2024
Thank you for your great feedback!

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay, good location, clean, friendly staff and parking was very easy with hotel access elevators from parking garage with in and out privileges. Would stay agin
Stayed 2 nights in Apr 2024
Response from Fairmont Waterfront on Apr 5, 2024
Thank you for your great feedback!

10/10 Excellent

Ka Leung Tony, Aurora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 5 nights in Mar 2024
Response from Guest Relation Manager on Apr 4, 2024
Thank you for your feedback. We are looking forward to have another chance to host another stay with you at Fairmont Waterfront.

10/10 Excellent

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 4, 2024
Thank you for your excellent review. We are so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Sincerely, Elizabeth VanHooydonkDirector or Operations

10/10 Excellent

Abdulkarim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access points to multiple locations
Stayed 2 nights in Mar 2024
Response from Guest Relation Manager on Apr 3, 2024
Thank you for your feedback. WE are looking forward to host another stay with you in the near future.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel, wonderful lobby fantastic location right on the waterfront near the convention center near the train station and near the walk around the city. Everything in the hotel was excellent except I would appreciate being able to get coffee in the morning downstairs later than 7 AM.
Stayed 5 nights in Mar 2024
Response from Guest Relation Manager on Apr 3, 2024
Thank you for your feedback. We are happy to hear that you had a wonderful stay with us. We truly appreciate for your feedback regarding the coffee station. Please rest assured that we will pass along the feedback within the team and we will try our best to improve in the near future.

8/10 Good

K Savery

I think there should be a mini fridge for guests to use as they please.
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Apr 3, 2024
Thank you for your feedback. Please rest assured that your feedback is utmost important with the team and we will try to improve ourselves in the future.

10/10 Excellent

Payman Baradar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great. Parking was expensive. 45$ per night.
Stayed 4 nights in Mar 2024
Response from Yeonkab on Apr 2, 2024
Good day Payman Baradar, Thank you for staying at Fairmont Waterfront and we are glad to hear that you enjoyed your stay. Your experience and feedback are utmost important to us so this will be addressed. I hope we can welcome you back in the near future so that we can be honored to be your home away home soon! Warmest regards, Fairmont waterfront

10/10 Excellent

Dillan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Apr 2, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to downtown and sea wall
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Apr 2, 2024
Thank you for your feedback. We are looking forward to welcome you back in the near future.

8/10 Good

Fazil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yeonkab on Apr 2, 2024
Good day Fazil, Thank you for taking your time to provide the feedback! We take your feedback sincerely as your experience at Fairmont Waterfront is utmost important to us. Thank you for choosing Fairmont Waterfront and we are looking forward to welcoming you in your future stay! Warmest regards, Fairmont Waterfront.

10/10 Excellent

alonso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t get connecting rooms. The service in the restaurant was very slow. The breakfast buffet could be better
Stayed 3 nights in Mar 2024
Response from Yeonkab on Apr 2, 2024
Good Day Alonso, Thank you for choosing to stay at Fairmont Waterfront and we would like to extend our gratitude to you for taking your time to provide the valuable feedback. This will be addressed to our team so that we can provide the better service for your future stay! Your experience and feedback are utmost for us and I hope we can welcome you back in the future so that we can offer another memorable night at Fairmont waterfront.Warmest regards, Fairmont Waterfront.

10/10 Excellent

Maxwell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay in a great location
Stayed 2 nights in Mar 2024
Response from Fairmont Waterfront on Apr 1, 2024
Thank you for your feedback. We are looking forward to welcome you back to the hotel in the near future.

10/10 Excellent

Inderjit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 31, 2024
Thank you for your great feedback.

4/10 Poor

Yon I Samantha

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
It was nice there were a lot of places that we could walk to, such as shopping and restaurants. The things we didn’t like was that the bed and pillows were really uncomfortable and we had neck pain every morning. Another thing was it was so dusty in the room and one of us is allergic to dust mites and had to take allergy medicine every day. Also, we had to ask for extra bath towels every day because they would leave only 3 bath towels every day.
Stayed 7 nights in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for sharing your review. We apologize for the disappointment experienced during your stay. Your feedback is valuable. Please rest assured that we will address your concerns to avoid future occurrences. We hope to have the opportunity to host your stay again in the future.

8/10 Good

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, fantastic view… had a great time!
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for sharing your review. We appreciate your compliment and we are delighted that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Amerah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and place!
Stayed 4 nights in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for sharing your review. We hope to see you again.

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a good stay
Stayed 3 nights in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for sharing your review. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Galyna

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for your review. We apologize for any disappointment experienced. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Waterfront on Mar 30, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, only complaints are being charged for water and the absolutely ridiculous prices at mini bar and restaurant
Stayed 4 nights in Mar 2024
Response from Fairmont Waterfront on Mar 29, 2024
Thank you for your feedback. We will definitely deliver your concern to our F&B department management.