Ratings based on 1,514 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Off the mainland

Great room and Frankie's food and wine delicious.

Posted Dec 11, 2014
Cons: Overall treatment I receive as a guest. I actually feel like a welcomed - guest in someones home.
Location: ffood and evwent venues the library etc. make it the best of locations.
Staff were especially welcoming and helful for the Mqanger to the front desk and roomservice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

Beautiful stay downtown

Posted Dec 8, 2014
Stayed at this hotel with my friends on the orchid floor for ladies with extra amenities in a one bedroom suite. Room had nice amenities and bed was comfy. Hotel remodeled and looks modern. Close to downtown and yaletown. Beautiful view from room facing BC place. Would definitely stay here again! There is an Italian restaurant downstairs where we ordered room service from and food was fresh and good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom langley

nice get away

Posted Dec 3, 2014
Pros: staff and clean
Cons: all good
Location: right next to bc place and casino
staff were great we had a mix up and they took care of it
4 out of 5
Recommended
for Everyone
by A verified traveler

快適に過ごせる安心なホテル

Posted Nov 29, 2014
BCプレイスのすぐ側なので迷わずにすみます。ギャスタウンや街中心部にも徒歩でいけるので便利でした。1階にあるイタリアンレストランも美味しく、フロントやお掃除のスタッフもとても親切です。エレベーターでキーを抜き差ししてからでないと宿泊フロアに行けないので女性1人でも安心です。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Beautiful staff, room, location, food, gym, and all facilities included. The one and only thing I would recommend as an improvement, would be to have some sort of directory about the hotel in the room. I.E. To let us know what time the restaurant closed or what time check out is, just the basics so you don't always have to ask staff. Although they were always happy to help. Would of course stay happily again!
4 out of 5
Recommended
for Everyone
by A verified traveler

great location for events

Posted Nov 21, 2014
Cons: Not enough parking for guests you had to park where ever you could find a spot including reserved business parking and hope you didn't get towed.
Location: great location for events at Rogers Arena or BC Place
good stay except for lack of parking - had one bedroom suite - nicely furnished and stocked with supplies
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable rooms and beds

Posted Nov 16, 2014
Bed was comfortable, room and area was clean. Hotel was affordable. Parking for $24/night was kind of expensive.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Edmonton

Well located for my needs

Posted Nov 12, 2014
Pros: Loved the Aveda products and appreciated the yoga matt in the room.
Cons: No minibar in room or vending machines with food - arrived late to my room and would have liked access to snacks!
Location: Would recommend the adjacent Italian restaurant, Frankie's.
I was in Vancouver for meetings just across the street from this hotel, so it was very convenient. Rooms were spacious, comfortable and clean. Price was reasonable for Vancouver!
5 out of 5
Recommended
for Everyone
by A verified traveler

Thanks to Expedia staff member for problem solving

Posted Nov 11, 2014
Pros: well located and friendly helpful staff and very clean!!!!
Location: Close to good food in a range of prices not the least of which is Frankie's and arts, entertainment and sports venues.
The Expedia staff member who answered my call about the error in dates was pleasant, helpful and solved the problem to my satisfaction and more. She is a keeper.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to BC Place. And GM Place

Posted Nov 4, 2014
Really comfortable bed, nice room and great customer service.