Ratings based on 567 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Good location for a quick stop in Vancouver

Posted Nov 20, 2014
Pros: Pool, it's in the Casino tower though so if you're in the hotel only tower you have to cross the street. Very helpful front desk.
Cons: Diversity for kids
Location: Great for the airport but nothing to do nearby, need to take train or taxi.
Only 5 minutes from the airport by SkyTrain so very convenient to get to once you fly in. The train goes right to the hotel front door and likewise can take you to all parts of Vancouver you may want to visit. Pool area with slide is very nice esp for the kids because there's not much more for them to do. Eating with kids is limited because food court is in Casino where kids aren't allowed so you have to bring that food back to room or eat at the pricier buffet, lounge, or room service.
4 out of 5
by A verified travelerfrom Seattle, WA

Hotel is great, but other guests were sketchy

Posted Nov 18, 2014
Allow me to explain. We are loyal customers of the River Rock and often stay on the resort side. There were no rooms available at the resort for our most recent visit so we tried The Hotel for the first time. The room was spacious, clean, and up to date. However this was our worse hotel visit ever. On the first night of our two night stay, the party of young people next door started shouting and playing loud music at 3am. I had to call hotel security. Definitely not the hotel's fault. At least the security guys were firm and professional. On the second night of our two night stay, someone pulled the fire alarm in the parking garage at 2am. This sounded the alarm for the entire hotel and we had to evacuate, which involved carrying my half asleep eight year old son down nine flights of stairs. Again, not the hotel's fault. So, hotel was great, some clientele was sketchy. I'm sure your mileage will vary.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wedding Anniversary!!!

Posted Oct 12, 2014
Hotel was great. The 1 bedroom suite was very roomy and bed was very comfortable and soft.
4 out of 5
by A verified travelerfrom gong

nice hotel

Posted Oct 12, 2014
Horrible staff,very bad for Asia customer. Nice hardware, but terrible front receptionists.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton alberta.

Hotel casino

Posted Oct 6, 2014
The hotel we stayed at room did not get cleaned first two days. Also the parking was two blocks away close to the night market.it looks like the hotel on the casino side is more modern.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, Tx

Nice hotel with all the amenities except.....

Posted Sep 26, 2014
Pros: number of restaurants and bars
Cons: Fitness center needs to have better fountain and either bottled water or little cups that can sit in the treadmills and other equipment.
It is a very nice hotel complete with a number of restaurants and bars, entertainment, and business centers.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom australia

Close to airport

Posted Sep 14, 2014
Pros: It was very clean and rooms were comfortable
Cons: No nothing it was all covered for us
Location: We were only ther 1 night but we had dinner in casino and we went to richmond night market which was a 2 minute walk away
We enjoyed our stay very much room was generous and the bed was great. We found it very convenient to walk across to casino for dinner and breakfast. Thank you very much I would recommend it to all my friends. The airport was so easy to get to and very close but you couldn't hear any airport noise at All.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

The hotel is fairly new, rooms are very small.

Posted Sep 4, 2014
Overall great but room service was very slow. It took them 20 minutes for 2 straws and 2 forks.
3 out of 5
by A verified traveler

River Rock

Posted Aug 28, 2014
Pros: Modern feel, comfy beds
Cons: Internet
Comfy enough, not a good view and internet was extremely slow
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel close to airport

Posted Aug 25, 2014
clean rooms, friendly staff, close to airport and transporation. Would stay again