Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Excellent Getaway For a Night or Two

Posted Feb 24, 2015
Excellent service, a wide selection of on-site restaurants and rooms are very clean. Staff are friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with many amenities & close to transit

Posted Feb 23, 2015
Pros: Level of quality
Cons: Soundproof doors - gets a little noisy late at night
Location: close to Skytrain, but not a lot of restaurants outside of the hotel
Wonderful Staff and excellent rooms. There is not much more you could ask for!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Nice hotel with waterfront view

Posted Feb 19, 2015
All in all it was a good stay. I stayed 3 nights. The room was spacious and clean. We had an issue with the dryness in the room and dust. The dust may have came from the drapes or the ac unit. Either way it flared up my allergies.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KAMLOOPS BC CANADA

NICE HOTEL CLOSE TO AMENITIES

Posted Feb 10, 2015
Pros: EASY TO GET AROUND AND RESTAURANTS AND AMENITIES RIGHT THERE. ALSO THE CASINO WAS RIGHT IN THE BUILDING. SO NO DRIVING NECESSARY.
Location: EVERYTHING WAS IN WALKING DISTANCE IF NOT AT THE HOTEL
THE ROOM WAS VERY NICE. IT WAS VERY QUIET AND THE VIEW WAS GREAT! EVERYONE WAS SO VERY HELPFUL. NOT HARD TO GET AROUND.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 8, 2015
Awesome, great casino, good food, excellent rooms!
2 out of 5
by A verified travelerfrom TOPTON,PA.

CONFUSING STAY AT THE RIVER ROCK...

Posted Feb 7, 2015
Pros: rooms are nice but overall it was not easy to navigate though all the processes I had to go though to stay here comfortably
Cons: Add more signage to direct you
Location: Don't know..only stayed one night
The Hotel and Casino is on both sides of the street..so we didn't know where to enter or check in..and the free parking is 500' away unless you want to do the valet..all was resolved by asking the bellhop and then we got parked and lugged suitcases from the parking area to the hotel...again with very little signage directing you..(being from the United States I like to keep my luggage with me in foreign countries)..we finally checked in on one side of the street on the 3rd floor!! and walked across an enclosed bridge to the hotel tower..again with 2 sets of elevators and no signage directing you to which set to take...1st set wouldn't go to 12th floor so had to go to other elevators...room temperature was not adjustable up past a certain point and after 2 hours of freezing my buns off had to call the front desk at which point they had maintenance do something to raise it a few degrees but still could not set where I wanted...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria BC

Love River Rock

Posted Feb 5, 2015
Pros: convenience: Skytrain/bus to ferry; room spacious, bed extremely comfortable, Free Wifi with fast connection; casino 24/7, brunch, nice staff
Cons: Paid $200 for the night, would appreciate a lower price.
Location: We go to the Casino, convenient that it's open 24/7; we've also been to the theatre in the past, convenient skytrain to the airport.
Such a nice hotel, very convenient with the Skytrain just steps away, same with bus to Tswwassen ferry. We always stay here when going to a Canucks game, only 20 minute ride downtown. Casino is open 24/7.. Also had brunch which was very good with discount for seniors (55+). Staff was very friendly, look forward to staying there again.
1 out of 5
by A verified travelerfrom vancouver

Staff is not at all friendly the belittle you.

Posted Feb 4, 2015
Their are no words that can explain the experience I went through.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel just 10 min away from airport

Posted Feb 2, 2015
The service was great. everything was clean. Facilities are accessible as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Richmond location

Posted Jan 20, 2015
Good quality and good location outside of downtown in Richmond. If you want to get into downtown, the rail stop is at the hotel. Free parking. In room Nespresso is nice except... Cons: WiFi is slow. Can easily hear hallway noise, and when your neighbor is using the in room Nespresso machine.