Ratings based on 1,385 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Staff were outstanding treating us with hospitality, warmth and patience. A special shout out goes to concierge & bellman, Marinho (pronounced "Mar-in-yo"), who was simply the best individual I've ever dealt with in that position. He was the very epitome of hospitality. Since we were new to the city, he took a great deal of time to help us iron out a complete four-day itinerary that included special sites of interest, a complete meal plan at exceptional restaraunts, and modes and routes of transportation. Onsite restaurant had an excellent breakfast (it was the only meal we sampled there as we ate in Vancouver restaurants at all other times). Hats off to the Listel and Marinho for making our Vancouver visit one for the books!
3 out of 5
by A verified traveler

A 3-4 star rated at a 4-5

Posted Mar 23, 2015
Pros: Friendly staff
Cons: Put flowers out, newspapers, anything to add a bit more of a feature
Location: You can use google maps.
Staff was great - hotel was just ok. My room backed onto an alley, and was relatively small. Weird features (soap dispensers), and decor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gibsons

Great Staff.. Great Location

Posted Mar 19, 2015
Pros: Location, room size, we loved the morning coffee service.
Location: The kids loved Japa Dog, The Canucks game was within walking distance.
I am a local who decided to do a stay-cation!. The Listel was the perfect choice. We could walk everywhere. Great food choices close by. I had my two young boys with me and the staff was WONDERFUL. They were helpful, friendly and the right amount of professional. We will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

The Listel staff are GREAT, super friendly!

Posted Mar 16, 2015
Pros: Staff
Cons: Nothing really comes to mind, great price and value -
Location: Great location, easy access to anything you need -
The hotel is decent but it's the staff that really makes this a great place to stay. I checked in very early, and since my room wasn't ready they gave me an upgrade. Certainly a great first impression, and it only got better from there. Anytime I had a question the staff was over-the-top nice and extremely responsive. Several times the front desk was busy and you could easily tell the staff was hustling as fast as they could to help everyone, it's clear they care a lot about the customer.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

On busy robson street which may be ideal to some

Posted Mar 16, 2015
I didn't hate this hotel! The select few staff were amazing but you can't park your own vehicle so they charge you $30 a night for valet! I expected so much more out of this hotel as far as amenities, the room was so basic that in other cities it would have been priced at almost half of what we paid. There's a mini fridge that doesn't have a freezer, one small desk with two chairs, and a flat screen. When I opened the blinds I was hoping for some kind of view but was extremely disappointed to be in a back alley of apartments where I was in plain view of the random pedestrians that walked by! That's as far as it goes for the room which also didn't have any of the items most other hotels have. The doors slam so incredibly hard and loud that each time anyone near us left regardless of the hour, we were startled but what sounds like steel crashing on steel! If your walking for the most part this location is great as literally everything like food, shopping and the likes are only a step away not to forget to mention the water is like three blocks down as well! If your driving, it is a bit over whelming! Also, the amount of buildup and dirt in both fans in the washroom, main area and whete the sink was actually disgusting! I Don't want to give the impression that this hotel was terrible because it really wasn't, if you want an average experience but I was hoping for something a little more!! I'd recommend this hotel if your staying for a night but not much more
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kelowna

Listel Stay

Posted Mar 16, 2015
Pros: Great location and excellent staff
Cons: have the restaurant and bar open later. Update the bathrooms and better pillows.
Location: Great restaurants around with lots of shopping.
hotel was new to us but came recommended from the Wanderful Traveler. Great location and the staff was great. Bar closed at 10:00 on a Thursday night. got to the hotel after the game and had time for one drink before they closed. Otherwise everything was good.
2 out of 5
by A verified traveler

great location but price says it all

Posted Mar 15, 2015
For the price I shiykd have known what I was getting. It wasn't awful just not something I would recommend to a friend. Good location but really needs some TLC. Witneased the manager on duty talking to the bellman like he was an idiot and that never sets a good tone. It was glean enough and safe but just in bad need of a an update. Wall paper in rooms peeling and bathroom shower head looked like from the 80's and barely any flow out of it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Posted Mar 11, 2015
Pros: Convenenient and good for me.
Cons: Grab bars in bath tub.
Location: I have no time to play tour guide sorry.
Very happy to visit yet again. Usual good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, great art, green.

Posted Mar 8, 2015
I was very pleased to find out how green the hotel is. I've never been able to get rid of my organic waste in a hotel before. Very cool. Beautiful, original art on the walls. Most of all the staff were lovely, thoughtful and accommodating. The room was clean and very comfortable but pretty basic. The access to food on site is restricted which was a problem because I arrived after 9, was told the restaurant closed at 11 but they closed before 10 because it wasn't busy.
4 out of 5
Recommended
for Everyone
by A verified traveler

A very pleasant stay

Posted Mar 7, 2015
Pros: Friendly and clean
Location: great location
From when we arrived to when we left, everything about our stay was made very pleasant by the staff of this hotel.