Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
86% of guests recommend
3.3 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from On My Computer Chair

Great Hotel, Great Staff, Amazing Value.

Posted Oct 2, 2014
Pros: Pretty much everything is to like about this hotel.
Cons: Mould smell. It was pretty bad near the door.
Location: Everything is nearby basically.
Basically this hotel is amazing, and their staff is just pleasant and wonderful. The rooms are insanely good value compared to anything around really. A mountain view as well is wonderful. I've stayed a couple times now and it depends on the room you get but there was an indefinite mould smell in my room last time lingering near the door. I didn't stay in my room a lot other than to sleep and the smell wasn't near my bed but if it had been I would have been complaining. In the few times I stayed though I definitely would recommend this hotel to anyone and that one issue was my only issue with this place. They are open late, they accept pets, and have always been pleasant and wonderful. The location is great too, right near a wendys and an all night gas station, also a casino. The mall isn't far away either. Excellent valued hotel here!
Comment from Hotel Management
Oct 6, 2014 by Brian, Hotel Management
Thank you so much for your kind words! The ultimate compliment you can pay to us is being a repeat guest. This tells us you enjoyed your previous stay. That coupled with your kind words about our staff and facilities means a lot to us. Thank you and see you again. Brian
3 out of 5
Recommended
for Everyone
by A verified traveler from minnesota

Convenient location...nice view of mts, but noisy

Posted Sep 26, 2014
Pros: Easy to find, helpful staff
Worked out fine for our needs, which was a place to stay while visiting Vancouver for the first time!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Convenient to major roads

Posted Sep 21, 2014
Basic motel room and services are suitable for short stay. Room needed updating but was adequate and reasonably priced. Staff was great providing coffee maker, hair dryer and extra pillow. We would stay again if passing through Vancouver.
3 out of 5
by A verified traveler

was o.k

Posted Sep 18, 2014
Pros: location , girl at desk.
Cons: sound proof curtains, new fixtures, new patio doors.
I wasnt expecting much for the price I paid. The hotel was very clean and new paint on the outside, and the room wasn't too bad.New carpet and paint. Everything worked, bed was comfortable. The girl at the desk was awesome. I was a little worried when we arrived to find 4 young males in the room next to ours - they were going to a festival and were VERY noisy. I told the girl at the front desk that I was uncomfortable and did not feel safe. I am 55 and traveling with my international student that was 18. We are both female. She had the maintenance guy (who lives in the hotel with his family) talk to them - and she told us to call if there was any trouble during the night - the guys came in at 2 am - but they were not too noisy.The girl at the desk was awesome, she also helped us with bus schedules for my student to go to stanley park by herself while i was at work. The hotel is close to everything but is on the intersection of 2 busy road. This was the only place left in town with a vacancy - and it was better than I expected given the cheap price.
1 out of 5
by A verified traveler

dirty rundown rooms

Posted Aug 25, 2014
dirty hotel room. dirty sheets on bed n flat pillows. wouldnt recommend to anyone.
Comment from Hotel Management
Sep 4, 2014 by Brian, Hotel Management
Cleanliness is something guests need to be able to take for granted and we take it very seriously. I wish you would have raised the issue with our great staff. It would have been addressed and I would imagine you would have been a satisfied guest, as is the case with the majority of our guests. Thank you, Brian
1 out of 5
by A verified traveler

dirty

Posted Aug 23, 2014
was a dirty hotel. would not recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from kitimat bc

Loved sitting in the court yard and on the deck..

Posted Aug 17, 2014
It served it's purpose and was very quiet. Staff was always around when you needed them
3 out of 5
Recommended
for Everyone
by A verified traveler

OK for the price

Posted Jul 28, 2014
Pros: convenient location for the traveller
Cons: Plumbing
OK for one or two nights. The view out of the window and Balcony was pleasing.
Comment from Hotel Management
Jul 29, 2014 by Brian, Hotel Management
Glad you enjoyed the view, Vancouver is beautiful on a sunny day!
Comment from Hotel Management
Jul 29, 2014 by Brian, Hotel Management
Thanks very much for your kind words. We hope to see you again in the near future. Best regards, Brian
5 out of 5
Recommended
by TS from Calgary

Great front desk staff, could be cleaner

Posted Jul 27, 2014 on Hotels.com
It was a great hotel with great staff. Could have been cleaner I thought. Location is far from anything, so will need a car to get anywhere
Comment from Hotel Management
Sep 27, 2014 by Brian, Hotel Management
We are so glad you enjoyed your stay! Please come again.
Comment from Hotel Management
Sep 27, 2014 by Brian, Hotel Management
We are really glad you enjoyed your stay. Please come see us again soon.
1 out of 5
Recommended
by Cherry from burnaby, bc

Posted Jul 17, 2014 on Hotels.com
It's not really a good place to stay because the washroom is so dirty like the tub and the smell of the hotel. Not a recommended hotel!!
Comment from Hotel Management
Sep 27, 2014 by Brian, Hotel Management
Thank you for taking the time to post your review. We pride ourselves on the competence and diligence of our housekeeping staff. We will make sure your comments are passed on and every reasonable effort will be made to avoid such issues in the future. Yours sincerely, Brian The 401 Inn