Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
84% of guests recommend
3.3 Room cleanliness
3.9 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
staff were nice and friendly, they were so patient to answer your questions. Room was clean, yet smelled like cigarette smoke inside the room.
2 out of 5
by A verified travelerfrom TORONTO

COULD HAVE BEEN BETTER

Posted May 16, 2015
Pros: I WAS TOO GROSSED OUT TO CARE
Cons: GET PROPER CLEANING STAFF
FOR THE PRICE I HONESTLY WAS NOT EXPECTING TOO MUCH. BUT IT COULD HAVE BEEN BETTER. I FOUND FOUR LONG FEMALE HAIRS UNDER THE BED SPREAD, AND OLD CIGARETTE BUTS ON THE PATIO. IT DOES NOT HAVE TO BE LUXURY , BUT AT LEAST CHANGE THE SHEETS AND CLEAN THE ROOM. I VERY DISSAPOINTED. I HAD BOOKED FOR 4 NIGHTS, BUT I CHECKED OUT AFTER THE FIRST NIGHT.
3 out of 5
by A verified traveler

Posted May 13, 2015
Checked in morning at 1AM. the room was little noisy due to closeness with traffic road. but the view was awesome. The facilities is too basic. however, overall environment is still good.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington state

Decent lodging at an affordable price

Posted Apr 27, 2015
Pros: Pleasant staff, free parking, reasonable rate, decent value for the money.
Cons: They should provide washcloths and clothes hangers. Also, I would suggest that they not have music playing all day in the courtyard.
Location: It's easy to locate, and if coming up from the south, one doesn't have to deal with downtown traffic to reach it. Restaurants are close by.
This hotel was conveniently located for me, and since I was only planning to stay one night, I wasn't too concerned about ultra-anything. The young woman at the desk was very pleasant, cordial and helpful. The only problem I had involved the internet connection in the room; when I went down to the desk for help she was able to get me connected without a problem -- and she was very nice and cheerful all the while. There's a pleasant inner courtyard with round tables and umbrellas, which I probably would have enjoyed had my stay been longer. There is music playing there all day, which I asked about, as I wanted to know when they would shut it off. I was told they shut it at 11, but that if I wanted it shut off sooner, all I needed to do was request that it be shut off. Since I couldn't hear it inside the room, I didn't ask, but once again, I think such a request would have been filled right away if I had asked. One concern I had was traffic noise, as Boundary Rd. is quite a busy thoroughfare. However, I didn't notice any noise during the day, and all was very quiet at night. The room was fairly spacious, and the bed was very comfortable. I would have liked washcloths, but I'm pretty sure they would have been provided upon request. There were also no hangers in the closet. Overall it was a decent experience and a decent value for the reasonable rate charged. Free parking is an additional plus, and there are several restaurants located with a few blocks.
2 out of 5
by A verified travelerfrom british columbia

Central Location, great freeway access.

Posted Apr 27, 2015
Pros: The Staff
Cons: see above "write about your experience"
Location: central location, great access to freeway
Hotel is very old.' New 401' is misleading, everything in room was saturated with old cigarette smoke. Hopefully owners are new and will update and renovate in the near future. The carpet needs to go. Small improvements would go a long way to making this hotel a place to return to. Carpet is very worn at the door and into the bathroom. Tissue plugs in holes left where previous towel bar removed need to be fixed properly, replacing the silicone sealer in bathroom along with a new shower curtain would be a definite improvement. The courtyard is cute and you can see the effort that has been put into same. The weather was rainy so we weren't able to sit outside. Very detailed cleaning and scrubbing with attention to detail is needed. Bed skirts, blackout curtains that fit the windows details, details. No phone book,paper and pen, no clock radio or alarm clock. Weekday cleaning staff much more experienced than weekend. Despite all the downs we made the best of our stay, keeping the patio door open as much as possible, anything we asked for was provided immediately. The staff are great. We wish them well and urge them to update and renovate asap. We however will not return in the near future.
2 out of 5
by A verified travelerfrom Nanaimo BC

The hotel is close to commuting routes

Posted Apr 24, 2015
Pros: The lady at the front desk was exceptionally kind and helpful. She deserves a rose.
Cons: Check all patio doors to ensure that they open and close, and lock. This one does not work at all. Replace the shampoo products
Location: Wendys across the street. Close to all commuting routes.
The lady at the desk was exceptionanly helpful. She went out of her way to assist me. After I unloaded my bags and things, I left the hotel for an evening meal. When I returned I found that the patio door was slightly open. It was not locked. I tried to shut it but there was too much dirt in the bottom runners so the patio door would not close completely. I tried several times to close it but it would stall on the runner so I could not close it. I called the front desk and I was told Brian would be coming to help. He never came, so I cleaned the runners myself, and with great effort was able to shut the patio door and lock it. THis was 9PM at night. Had I not been able to close it, I could not have remained in that room. It was not safe as the patio door opened to the side of the hotel onto a bush area where it would have been easy to approach and enter as it was dark and isolated. The shampo-conditioner was of very poor quality. The drapes do not hang well so it is difficult to pull them shut.
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap but worth it

Posted Apr 4, 2015
Staff great,room ok, price great. Well worth the money would stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Forks BC

Help offered

Posted Mar 13, 2015
We especially appreciated the offers of help to get the bicycle down from our roof rack and the suggestion that we keep it in our room overnight for safety.
5 out of 5
Recommended
for Getaway With Friends
by Maijafrom croatia

great stay

Posted Feb 10, 2015 on Hotels.com
Your hotel was faboulous as always you always are there when we need a room we thank you see you again soon .
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jan 30, 2015
The staff are super nice and accommodating. I would stay here out of convenience being right u the hi way