Ratings based on 2,027 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Lovely hotel & lovely stay

Posted Jul 27, 2014
Pros: Staff
Cons: Attached wine shop is not exclusive, and very expensive!
Staff all charming and SO helpful. Stunning hotel - classically decorated. Provides everything that you could possible want during your stay. Excellent location.
5 out of 5
Recommended
for Everyone
by A verified traveler from south africa

Great hotel- close to main shopping area.

Posted Jul 24, 2014
Pros: Very clean and a great atmosphere. Friendly staff.
Cons: PArking charge is too expensive
Location: Shopping restaurants, night clubs and some of Vancouvers attractions
Hotel is ideally located close to main downtoen shopping area, reataurants and clubs. Canada place (harbour) and city train station are walking distance
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel best location!

Posted Jul 24, 2014
Perfect for us, walk distance to the stores and restaurants in downtown
5 out of 5
Recommended
for Everyone
by A verified traveler from East Bay, CA

Beautiful hotel ideally situated downtown

Posted Jul 23, 2014
Pros: Outstanding staff! These people are very, very highly trained and very friendly! The comfy bed, the nice room!
Cons: The bathroom walls could use a bit of bleach, but it was clean just not pristine.
Location: Excellent location, within walking distance of Granville Island, Coal Harbor, the shopping district is a block away!
Everything was smooth as silk! We arrived several hours before the 3 pm check in time, the staff offered us a room on a lower floor that was ready or the option to wait an hour for room with a view, we choose to wait, left our bags with the concierge and our car with the valet and spent the next several hours exploring Vancouver. Upon our return we were delighted to find that we had been given a lovely room on the 11th floor as promised earlier, our room faced the front of the hotel - excellent for people-watching! The king size bed was very comfortable with lovely linens and comfy pillows! We found the staff incredibly friendly, professional and lovely! The concierge was helpful in suggesting restaurants, we prefer hole in the wall authentic dining experiences and were not disappointed with the best sushi dinner we've had in years within walking distance of the hotel! We also tried the hotel's new restaurant Boulevard, while they are still working out a few kinks, the service was excellent, the portions very generous and the setting lovely! My daughter was delighted to spot several celebrities and even more to speak with our friendly waiter who was a UBC graduate and shared with her his experiences of the school and suggested fun things for us to do during our stay.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from St Paul

Courteous, efficient

Posted Jul 23, 2014
Cons: They really should drop the policy of charging for wifi. It ha the odor of cheapness about it.
A wonderful visit, marred only by the hotel's absurd policy of charging twenty dollars per day to use wifi. For such a well appointed hotel, that policy is pretty mean spirited. Hotel staff at the front desks were helpful, polite and efficient. I arrived exhausted from a flight across the Pacific and the reception desk found me a room without much of a wait, although I arrived early and the place was crowded. The location is superb.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
It was a beautiful hotel and close to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

中心部から近く綺麗なホテル

Posted Jul 21, 2014
最寄り駅から5分強でつく利便性の高い場所。 ホテルは清潔で窓からの景色はとてもよいです。 コンシェルジュは親切でカピラノ吊り橋や、スタンレー公園に行く際に、バスの乗り場を教えてもらったりしました。 Wi-Fiは15ドル/日だった気がします。有料です。 ディスカウント価格で泊まれたので値段に比して満足は非常に高かったです。
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Jul 21, 2014
Lovely hotel. Staff extremely helpful. Close to shopping and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location hotel

Posted Jul 20, 2014
Very impressive hotel Clean, friendly staff The Grand Suite was awesome
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Comfortable and accommodating.

Posted Jul 17, 2014
Location: Located in the central core, only two blocks from the Art gallery and shopping district. Also, I can hop on express buses to travel to work, so ideal.
Very nice employees, who were accommodating at every turn. The beds are super comfortable; room service was excellent (as was the meal). Too bad that internet is not free and that the gym is not conveniently located (you have to use different elevator towers), but this is being nitpicky. There is a pool and a good gym, which I consider an asset.