Ratings based on 2,331 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Great location.

Posted Nov 25, 2014
Friendly staff. Great experience! Highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB

Great hotel and staff

Posted Nov 24, 2014
We really enjoyed it...the water in the pool was a little bit too cold!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Luxurious and super attentive staff

Posted Nov 22, 2014
Pros: friendly and professional staff; comfort of room and bed
Location: Perfect location for downtown shopping, close walk to waterfront, tons of restaurants and bars near by; five minute walk to art gallery
Love the look and feel of this hotel; staff very helpful, friendly, attentive and very professional in their approach-make you feel like you are a "somebody." This is our fifth time in Vancouver and our fifth time staying at this hotel - mainly because of location, service and comfort; beds and pillows extraordinarily comfortable; love the gym and robes; very quiet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Perfect location

Posted Nov 20, 2014
The hotel is perfectly located for the range of Vancouver tourist activities. Although the hotel could do with some updating/renovation, the room was very comfortable and we would have no hesitation in returning. Mention should also be made of the young Chinese concierge who was particularly impressive in her knowledge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

Flawless

Posted Nov 19, 2014
This is a very nice property very well located in Vancouver. I really could not find fault with anything about my stay here well ok the 20.00 internet charge would get old fast but other than that it was perfect property staffed with friendly staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Home away from home

Posted Nov 18, 2014
Pros: it is like a second home to me
Location: great central location I even
quiet and relaxing, great room service, nice spa, great food and atmosphere, staff amazingly helpful and smart
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa, ontario

Great downtown location

Posted Nov 18, 2014
People were very nice, from the doorman to the cleaners!! The spa was excellent as well
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

It is very central .

Posted Nov 18, 2014
Pros: Very clean and a there was always something to do. Great energy as well.
Location: Shopping, great restaurants and lots of culture.
Staff was friendly and always there to help. The rooms were clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Terrace BC

Very central to everything you need

Posted Nov 17, 2014
Really good hotel. Very central to all facilities. The staff very very pleasant. Would recommend for a week end outing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton

Right in the heart of downtown

Posted Nov 16, 2014
We loved this hotel. It would have gotten a 5 out of 5 if the prices of extras were not so much. $8 for a cup of coffee and $40 to park for the night. While the coffee was easy to work around. We drive in from out of town and got hit with the big parking bill. Internet also was an extra charge.