Ratings based on 2,642 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location. Bathroom needs an update!

Posted Mar 2, 2015
I've stayed at this hotel before some years ago. The room had been 'refreshed' and was in good shape and clean. The bathroom was not - the shower needs to be totally re-grouted - it looked dirty/moldy. Not what I expected for this hotel. The front desk service at check-in certainly was not welcoming however the staff was very pleasant as we checked out. Overall I would not book at this hotel again. Disappointing! (Note: I'd booked four rooms for a group of 8 - we all shared the same experience)
3 out of 5
by A verified traveler

Overrated, dated hotel with mediocre service

Posted Mar 2, 2015
Arrived around 6:00 PM, just to find out that my room was not ready. Declined their offer to get an apartment. Front desk empasized their comementary coffee which is standard in every hotel after indicating that WiFi is extra and that self parking would be another $40. Although room was not adjacent to elevator noise was noticable. Ice machine was out of order and the comimentary coffee was not there. Room and facilities look outdared. It is a mediocre 3 star hotel at best. Save your money.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing staff

Posted Mar 2, 2015
The staff was ridiculously great. best I have experienced in Vancouver.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, British Columbia

Felt like a beautiful escape from day-to-day life.

Posted Feb 27, 2015
Pros: It's beautiful, clean, and the staff were ever so helpful and cheerful.
Cons: Just the air conditioning system (or whatever that was that kept coming on). That should definitely be quieter. And the drains should be cleaned.
Location: Excellent. Great location.
Had only two (2) issues. One was the drain in the bathtub, and the other was with an air conditioner. Our room had a noisy air conditioner (or heater?) that came on, regularly, throughout the night. I'm a heavy sleeper so I only (consciously) noticed it maybe once during the night. Unfortunately my husband does not sleep as deep as I do, so it's clicking on and off all night long, resulted in a restless sleep for him. He was quite tired the next morning. The drain in the bath tub did not work very well (didn't drain quickly). While taking a shower, the bath tub filled with enough water to cover my feet. Drained completely only after the shower was finished. It's not a comfortable feeling knowing you are standing in water that is still trying to escape down the drain.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dawson creek bc

Great downtown location

Posted Feb 24, 2015
Great location and outstanding service. Very Pleasant Stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Business Trip Feb 2015

Posted Feb 24, 2015
Pros: Excellent all round hotel. Lovely facilities including gym, sauna and jacuzzi. Nice bars and little shop with great coffee. Staff excellent, from when
Cons: Price of rooms and drinks in teh bar.
Location: Downtown Vancouver so ideal for shops and restaurants and walked to the ferry to get to Granville Island.
Excellent all round hotel. Lovely facilities including gym, sauna and jacuzzi. Nice bars and little shop with great coffee. Staff excellent, from when I stepped out the taxi. We will be using regularly now. Location fabulous for downtown Vancouver.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Great find & Stay in Vancouver

Posted Feb 24, 2015
Pros: Very welcoming and accommodating - the staff helped me on multiple occasions (car rentals, taxis, printing, etc.) Restaurant was delicious!
Cons: Cost of internet daily was over priced and connection was poor. It took me a few hours to upload some audio files for work...way longer than it should
I was traveling to Vancouver for a few days, I found this hotel on Expedia and really glad I did.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location. Close to everything downtown.

Posted Feb 20, 2015
Best hotel experience of my life. Staff was very accommodating. From the valet to the door men. We had our 3 year old and 1 month old with us. Our stay was very kid friendly. A crib was also provided. Restaurant is very nice. Great staff and food was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler

absolutely good choice.

Posted Feb 20, 2015
that hotel is like our second home in vancouver, i will go back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great hotel in central location

Posted Feb 18, 2015
Pros: Everything
Cons: Nothing
Location: You can easily walk to Granville market which is all we had time to do!
The staff were very pleasant, and the hotel restaurant was also excellent.