Ratings based on 651 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Old hotel

Posted Jan 18, 2015
Pros: The night porter, we left at 3.45 am to get a flght, was above and beyond his duty. He should open a staff training school
Cons: Its old, rooms are small, nothing
Restaurant really good, food good, service excellent, lounge really slow.Took 15 minutes to get a drink, spoke to three waiters, one delivered, the last one.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Calgary AB

Great location, pleasant staff, room was a bit sma

Posted Jan 7, 2015
Pros: Location
Cons: ?
Location: Central to bussinesses and beach. Cant beat the location, anywhere
2 day stay at the hotel, service was great, friendly, food was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Great location, English bay is beautiful, close to Stanley park which has great scenery with great walking trails.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gulf Islands, B.C.

Pleasant hotel in fabulous location!

Posted Jan 2, 2015
Pros: The location. The bar is also a nice place to have a drink and the staff in the bar are terrific.
Cons: The carpets -- I felt I wanted to leave my shoes on.
Location: No need to tell - it is on the water.
We stayed here over the Christmas holiday to be close to the beach and close to my sister's. It was perfect --- it is old and not renovated but perfectly adequate - nice bed linens and lots of room to sit. I really liked that the windows open and you can't beat being able to walk out the door and onto the beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom usa

already stayed here 3 times!

Posted Dec 29, 2014
would stay there again excellent view Close to bus and cars Close to excellent coffee place (Delaneys) and so many restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler

nice ol hotel

Posted Dec 29, 2014
Pros: location, location, location
hotel is old and that is part of the "thing" they are doing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BC

Great location & pet friendly!

Posted Dec 17, 2014
Love the location, close to the ocean and parks. Rooms are always very clean. The restaurant has great food and lovely views. We love the fact that this hotel is pet friendly!!! Double check on your room size as one time our room was very small.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denman island, bc

Small but cosy with a corner view of the ocean

Posted Dec 10, 2014
Lovely restaurant, good food, convenient to the room, very helpful staff
1 out of 5
by A verified travelerfrom BC

Bad Experience

Posted Dec 8, 2014
It's a very attractive building from the outside in a very good location downtown. However it is a very old hotel and the rooms are far from being updated and are not nice, especially for the cost. The hotel clerk tried to charge us for two nights even though we had only booked one night on Expedia. I had to print the booking email from Expedia before he would admit his mistake. He told us we had a corner room with a view but it was at the back of the building, which he said was because the front of the hotel is noisy in the summertime. It was December. He also asked if we would like to have a wake up call and we did at 7 o'clock in the morning. That wake up call never happened and we were subsequently late to get up for the people who were picking us up to go that day. When we said to him that he never gave us the wake up call he, simply shrugged and didn't even offer an apology. I think for the money I could've done a lot better.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Australia

Love the vines

Posted Dec 1, 2014
Cons: Better shower heads, with more pressure. More light food options, for main there were really only heavy options such as ribs, burgers and pasta.
Had a great 3 night stay at the Sylvia hotel. It was our first time in canada, the staff we're exceptionally helpful. Beds were super comfy! Would defiantly come back.