Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
The hotel was very nice. The staff was great. I was able to check in early with no problems. Very nice room with view of the city and balcony. If in the Richmond area, I would recommend staying here.
3 out of 5
by A verified travelerfrom Kelowna

Wasn't impressed

Posted Sep 8, 2014
Pros: It is close to Richmond Mall.
Cons: Customer service could be a lot better. It was almost like I was bothering staff if I asked them a question.
Location: Lots of restaurants, shopping and Steveston Waterfront.
Staff weren't very helpful, at the front counter, restaurant or bar. The pool was closed and no one mentioned that when I booked the room which was unfortunate because the weather was fantastic and that was the main reason I chose that hotel.
5 out of 5
Recommended
for Getaway With Friends
by Kyle Tajimafrom Honolulu

Posted Sep 7, 2014 on Hotels.com
This was my second stay at this location. Convenient, clean, and excellent service!
5 out of 5
Recommended
for Everyone
by A verified traveler

One night

Posted Sep 7, 2014
Good staff clean rooms,..................................
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for your money

Posted Aug 12, 2014
Pros: Location. It's right on downtown Richmond!
Cons: The parking. Someone needs to tell us there is a parking tax on top of the parking fees
Location: Downtown Richmond. The train is around the block so if you need to go to Van or get back to the ferries, this is a perfect place to stay!
We selected this hotel using the unpublished hotels option and it was quite a good deal! The pool is too shallow and small but it's outdoors!
2 out of 5
by A verified travelerfrom PG

Tub

Posted Aug 10, 2014
Pros: People were very polite.
Cons: Clean the rooms better.
Location: Location sucked it's too far away from downtown and all the action,only thing close was night market which was very cool.
There was hair in the tub and it grossed my finance' right out,It wasn't nice to see that's for sure.It's also too far from concerts for us.We travel to van. alot to see whatever shows we can.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria BC

Nice hotel with shuttle to airport, decent dining

Posted Aug 10, 2014
Pros: Friendly staff, they take debit cards, unlike the Downtown Holiday Inn who on this same already paid for trip , took a $250 cash DAMAGE deposit. Im 70
Pricey but then hotels in this tourist friendly area are at prime rate in summer. The staff couldn't have been nicer! I'd return.
5 out of 5
Recommended
by Donnafrom Wisconsin

Wonderful hotel

Posted Aug 7, 2014 on Hotels.com
The Marriott was outstanding in all aspects. The rooms were comfortable. The restaurant served delicious food. The staff was attentive and helpful. It was a total pleasure to stay ther
1 out of 5
Recommended
by Eugefrom Fremont

Posted Aug 7, 2014 on Hotels.com
This Hotel is very run down not well maintained.
5 out of 5
Recommended
by Maotarofrom Tokyo Japan

Everything above average

Posted Jul 25, 2014 on Hotels.com
Ample carpark, spacious room after they upgraded us to the top floor, and free shuttle to airport every half an hour. What would you ask for more? If you are looking for HongKong style food, you can't find more convenient location than the Marriott.