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Reviews of Vancouver Marriott Pinnacle Downtown

4 out of 5
Vancouver Marriott Pinnacle Downtown
1128 West Hastings Street, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Hotel Management on Apr 9, 2024
Thank you for your rating!

10/10 Excellent

Amy L

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely incredible. Best customer service, room service, restaurant and bar. Elite!
Stayed 4 nights in Apr 2024
Response from Hotel Management Team on Apr 7, 2024
Thank you for your great rating Amy. Have a wonderful day and we look forward to welcoming you back again in the future.

8/10 Good

Marc

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heater in our room only ran cold. It was freezing most of the stay, but staff was great.
Stayed 2 nights in Mar 2024
Response from Front Office Management Team on Apr 1, 2024
Thank you for choosing to stay with us Marc. Feel free to reach out and share your experience with us. We would love the opportunity to better serve you in the future. Have a great day.

10/10 Excellent

Reuven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it all .and will be coming again soon
Stayed 1 night in Mar 2024
Response from Front Office Management Team on Apr 1, 2024
Thank you for your great rating Reuven. We are thrilled that you enjoyed your stay with us. Looking forward to hosting you again in the future. Have a great day.

10/10 Excellent

Tuan, PORTLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Management Team on Apr 1, 2024
Thank you for your great rating Tuan. It's our pleasure to host you. Have a wonderful day.

2/10 Terrible

Emerson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Management Team on Mar 30, 2024
Dear Emerson, it saddens me to see that you did not enjoy your stay with us. I would love the opportunity to address any issues regarding your stay. Please feel free to reach out so we can better serve you in the future. Thank you.

10/10 Excellent

Martin

Stayed 5 nights in Mar 2024
Response from The Hotel Management on Apr 14, 2024
Thank you for the review!!

8/10 Good

GLEB

Stayed 3 nights in Feb 2024
Response from The Hotel Management on Mar 24, 2024
Thank you for taking the time to rate your stay!

10/10 Excellent

Insaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Hotel Management on Mar 19, 2024
Thank you for your feedback! We hope you choose to stay with us again soon!

10/10 Excellent

Janeen

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 1 night in Mar 2024
Response from The Hotel Management on Mar 10, 2024
Thank you for your review!

10/10 Excellent

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to ocean walk.
Stayed 6 nights in Feb 2024
Response from The Hotel Management on Mar 6, 2024
Thank you for your review! We hope you stay with us again when your travels bring you back to Vancouver!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 5 nights in Feb 2024
Response from Cecilia on Feb 28, 2024
Thank you for taking the time to leave your rating Tyler. We're delighted it was a pleasant stay and we are so glad you enjoyed our hospitality. We look forward to welcoming you again soon!

10/10 Excellent

Olga

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, clean room and swimming pool
Stayed 1 night in Feb 2024
Response from Front Office Management on Feb 26, 2024
Thank you for your great review Olga. It is our pleasure to host you. Have a wonderful day.

4/10 Poor

Marcin

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Every time I stay at an old-school, traditional hotel like this Marriott, I remind myself how stupid and irrelevant this category of stays is compared to a random short-term condo rental. Not only you vastly overpay for your booking but you get a smaller room with no amenities, no microwave, not even fork & knife to eat your dinner leftovers, no table to play a board game on with your family, no smart TV (so that you buy their pay TV), overpriced parking and a paid wifi (which they will *maybe* remember to waive if you join their stupid loyalty program), which uses an annoying and insecure proxy. The room amenities they do offer (a safe, a wired phone, an alarm clock, a shower cap, plastic water bottles, disposable cups and a daily change of towels) are ridiculously irrelevant (and not sustainable) in this day and age. The experience is worse than a self-check-in condo listing as they try to upsell you with unnecessary services like enhanced Internet, valet parking or luggage porters. On a positive note, I'm glad that they at least moved on from the silly little toiletries which wasted lots of plastic and are now using larger dispensers. The view from the 23rd floor was also quite nice. The location was good if I wanted to sightsee on foot, but was a hassle when driving a car. It's less of a critique of this particular branch, but I'm writing this elaborate essay here to remind myself to steer clear of the whole category of places that this Marriott represents.
Stayed 1 night in Feb 2024
Response from guest services on Feb 26, 2024
Dear, MarcinThank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the executive leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Management on Feb 25, 2024
Thank you for your great review. It is our pleasure to host you. Have a wonderful day.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 24, 2024
Thank you for your rating, Penny. We hope you stay with us again when your travels bring you back to Vancouver!

10/10 Excellent

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I absolutely loved the service, amenities, food, almost everything to do with this hotel. Would highly recommend for a busy Vancouver vacation. However, the look of the hotel interior and in room entertainment (t.v.) is terribly dated.
Stayed 4 nights in Feb 2024
Response from The Management Team on Feb 22, 2024
Thank you for your feedback! We appreciate you taking the time to share your experience!

8/10 Good

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Good food.
Stayed 3 nights in Feb 2024
Response from Front Office Management on Feb 20, 2024
Thank you for your positive comments, Jan. Looking forward to hosting you again.

8/10 Good

Josephine

Traveled with family
Close to the shopping place.
Stayed 3 nights in Dec 2023
Response from The Management Team on Feb 19, 2024
Thank you for taking the time to rate your stay with us. If there is anything we could of done to improve your stay, we'd love to hear about it!

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our valet was wonderful ! We had to leave our bags for the day .. he had everything packed in our car and ready for us when we returned. The service all around was amazing
Stayed 1 night in Feb 2024
Response from Front Office Management Team on Feb 19, 2024
Thank you Joanne for your kind words. I will share your feedback with the Bell team. It is feedback like yours that puts a smile on our faces and keeps us doing our best. Have a great day.

8/10 Good

Raedel Margaret Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Kind staff and easy to get around
Stayed 1 night in Feb 2024
Response from Front Office Management on Feb 18, 2024
Thank you for your feedback. I hope you choose to stay with us again. Please feel free to reach out and we will do our best to make your next stay a 5 out of 5. Have a great day.

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Room was pleasant. Restaurant was meh for price point
Stayed 4 nights in Dec 2023
Response from Front Office Management on Feb 9, 2024
Thank you for the great review for our staff. We appreciate you choosing to stay with us. Have a great day.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff!
Stayed 3 nights in Feb 2024
Response from Front Office Management on Feb 10, 2024
Thank you for your great review. It is ratings like yours that motivates us to do our best. Have a great day Jennifer.

8/10 Good

Lingxiao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Not enough towels or chairs for the swimming pool
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 3, 2024
Thank you for your feedback and we will share it with our leadership team.

6/10 Okay

Kevin

Traveled with partner
Liked: Staff & service, amenities
Situated in great area to walk and see the sutes
Stayed 1 night in Dec 2023
Response from Cecilia on Feb 1, 2024
Thank you for sharing your experience Kevin. We are glad you like the area we are located in. Please contact the hotel and ask to speak with our front office manager so that we may better understand your experience and see how we can ensure your next stay is a 5 out of 5!

10/10 Excellent

Jaswinder

Nice room
Stayed 1 night in Jan 2024
Response from Front Office Management on Jan 26, 2024
Thank you for your review. We appreciate your positive feedback.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful day. This is our go to place when coming down to Vancouver very friendly, staff, and accommodating.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 24, 2024
Thank you for taking the time to let us know your about experience! We hope to welcome you back through our doors soon!

4/10 Poor

Cheryl

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is very disappointing for a Marriott. The decor is out of date but most importantly the entire stay was not good: Food in restaurant was cold, hot drinks: coffee, hot chocolate were warm at best. The cocktails were horrible and a few we had to send back with no empathy from staff. The room we were in with our small service dog was so dysfunctional we had to take turns walking around and could not have our travel companions over. Last, we chose the hotel for the Gym, pool, hot tub and after our long day at the suspension bridge we came back to find they shut it down for maintenance. Marriott of my list now. Manager was informed about our experience’s and said sorry
Stayed 2 nights in Jan 2024
Response from Cecilia on Jan 16, 2024
Hi Cheryl, thank you for staying at the Vancouver Marriott Pinnacle Downtown. We value your feedback and we sincerely apologize that the service you received was not up to the standards, you expected and deserved. We have shared your concerns with our Executive team as well as our restaurant team.

10/10 Excellent

Chad

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 3, 2024
Thank you for your rating!

8/10 Good

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for your rating!

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ready well before the stated check-in time and they texted to let me know the room was ready. Upon arrival, staff were quick to help and had already upgraded me to a premium room at no charge. The pool/hot tub have long opening hours and there are also steam and sauna rooms and a gym.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
We are so happy you enjoyed youyr stay! Thank you for taking the time to leave a review!

10/10 Excellent

Jim

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you, Jim, for the 10 out of 10 rating. It made our day! Looking forward to hosting you in the future. Have a great day.

10/10 Excellent

roberto

Stayed 7 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you, Roberto, for the 5 out of 5 rating. It made our day! Looking forward to hosting you in the future. Have a great day.

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I loved that this property was right downtown within walking distance of everything. The one downside to this hotel was that there was no microwave or mini fridge in our room. The add on food credit was well worth the money for buffet breakfast. Parking was expensive. We parked at the same park aid but in the public park. I would suggest just paying the hotel rate instead of saving the ten dollars. That way, you can catch the elevator to and from the floor is your car is parked on. Otherwise it's a pain to get to the public parking
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you, Tanya, for your insightful review. We look forward to hosting you again in the future. Have a great day.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hotel Management on Jan 7, 2024
Thank you for your review!

10/10 Excellent

Shahana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the staff everytime my partner and I made reservations. Also durinf this stay the restaurant kitchen manager took initiative from our last experience and made it better this time around. Food was gread we appreciate it. Thank you.
Stayed 1 night in Dec 2023
Response from Cecilia on Feb 1, 2024
Thank you for taking the time to leave your rating Shahana. We are so glad that you had a much better experience at this time around and we look forward to welcoming you again to the Vancouver Marriott Pinnacle Downtown!

10/10 Excellent

Sandra Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your rating!

10/10 Excellent

Hing

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Rashmeet on Jan 1, 2024
Thank you, Hing for taking the time to leave us a rating. We are glad that you enjoyed your stay with us and would be delighted to host you again.

8/10 Good

Pamela Y T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Family stay, pool was warm and room was clean and pretty quiet. Great as room had small fridge for some snacks and yogurt. Only downside was some water issues where the water would cut out.
Stayed 6 nights in Dec 2023
Response from Rashmeet on Jan 1, 2024
Thank you Pamela for taking the time to leave your review. We are delighted to know that you enjoyed the hotel facilities. We apologize regarding the issue you had during your stay, and we have passed on your feedback to our team. We hope to welcome you again soon!

6/10 Okay

Cheoljin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rashmeet on Jan 1, 2024
Thank you for sharing your experience, Cheoljin. Please contact the hotel and ask to speak with our front office manager so that we may better understand your experience.

10/10 Excellent

Sam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Rashmeet on Jan 1, 2024
Dear Sam, Thank you for taking the time to leave your rating. We look forward to welcoming you again to the Vancouver Marriott Pinnacle Downtown!

8/10 Good

shuo

Traveled with family
Liked: Cleanliness, staff & service
i can hear the sound of heater fan blowing hard and it was really noisy. also whenever the next suite uses shower or bathroom, we can hear the flushing sound really clear. Staffs are extremely friendly and helpful. enjoyed the service they provided alot but unfortunately the facility is quite dated.
Stayed 2 nights in Dec 2023
Response from Vancouver Marriott Pinnacle Downtown on Dec 25, 2023
Dear shuo,Thank you for taking the time to leave your review! We have shared your concerns with our Rooms Quality team and would like to extend our apologies.We hope to see you again in the future.Regards,

8/10 Good

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great, service and people too. The room with a wrap around window is not as good an idea in a cold winter as some other rooms for warmth.
Stayed 1 night in Dec 2023
Response from Vancouver Marriott Pinnacle Downtown on Dec 25, 2023
Thank you, AJ for taking time to leave us a review.We are glad that you enjoyed your stay with us and would be delighted to host you again.Regards

10/10 Excellent

Brayden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff, especially valet and front desk. Polite and friendly. Room was very clean.
Stayed 1 night in Dec 2023
Response from Vancouver Marriott Pinnacle Downtown on Dec 25, 2023
Dear Brayden,thank you for your review. We are glad that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Ji Young

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your rating!

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel located perfectly around main attractions
Stayed 4 nights in Dec 2023
Response from Cecilia on Dec 20, 2023
Thank you for taking the time to leave your rating Delia. We're delighted it was a pleasant stay and that you found our location to be convenient for you. We look forward to welcoming you again soon!

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cecilia on Dec 19, 2023
Thank you for taking the time to leave your rating Deanne. We look forward to welcoming you again to the Vancouver Marriott Pinnacle Downtown!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The plumbing not so much. The toilet plugged up, with no issues.
Stayed 1 night in Dec 2023
Response from Cecilia on Dec 18, 2023
Thank you Paula for taking the time to leave your review. We are you glad you enjoyed our hotel overall. We apologize regarding the issue you had during your stay, and we have passed on your feedback to Rooms Quality and Engineering. We hope to welcome you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cecilia on Dec 18, 2023
Thank you Michael for choosing the Vancouver Marriott Pinnacle Downtown. We are delighted to hear that you had such a wonderful stay and we look forward to welcoming you again.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property easy check in and great amenities
Stayed 1 night in Dec 2023
Response from Cecilia on Dec 18, 2023
Thank you Jason for choosing the Vancouver Marriott Pinnacle Downtown. We are delighted to hear that you had such a wonderful stay and that you had a smooth check in process. We hope to welcome you again soon!