Suite, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Reviews of Holiday Inn Express Vancouver Airport Richmond, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 886 out of 1276 reviews" "
Rating 8 - Good. 295 out of 1276 reviews" "
Rating 6 - Okay. 50 out of 1276 reviews" "
Rating 4 - Poor. 26 out of 1276 reviews" "
Rating 2 - Terrible. 19 out of 1276 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KC - Guest Services on Mar 27, 2024
Hello Jeffrey, We're truly grateful for your outstanding rating. Thank you once more for choosing to stay with us.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great overnight spot convenient to YVR
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 26, 2024
Hello William, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 26, 2024
Hello Charles, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Gemma donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and room smell fresh also quite, recomendable!
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 19, 2024
Hello Gemma Donna, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Hello Jane,We're truly grateful for the excellent score you've given us. Thank you once again for choosing to stay with us. Your continued support means a lot to us.

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle is very convenient. Rooms are well equipped and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hello Rene,We want to express our sincere gratitude for taking the time to share your feedback following your recent stay with us. Your decision to choose our hotel means a great deal to us, and we're truly thankful for the opportunity to serve you.

10/10 Excellent

Alfred, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front service is wonderful, location is central in Richmond area. Hotel is clean.
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 16, 2024
Hello Alfred, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location,close to yvr
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 16, 2024
Hello Jack, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when going to yvr
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 15, 2024
Hello Jack, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on Mar 13, 2024
Hello Kathleen, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on Mar 12, 2024
Hello Michael,We appreciate the top rating. Thank you for selecting our hotel.

10/10 Excellent

Angelito

Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on Mar 12, 2024
Hello Angelito,We appreciate the top rating. Thank you for selecting our hotel.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Awesome!!
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on Mar 12, 2024
Hello john,We appreciate the top rating. Thank you for selecting our hotel.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked restaurant open for more than breakfast, though great breakfast
Stayed 2 nights in Feb 2024
Response from Ivy GSA on Mar 9, 2024
Hello Judith, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are super kind
Stayed 3 nights in Feb 2024
Response from Cindy- GSA on Mar 3, 2024
Hello Hannah, Thank you for your kind words. We hope to welcome you back soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cindy - GSA on Mar 3, 2024
Hello Kenneth, Thank you for staying with us. We hope to welcome you back soon.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cindy - GSA on Mar 3, 2024
Hello Daryl, We appreciate the high score. Thank you again for staying with us.

4/10 Poor

Kwok

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No housekeeping on first day.
Stayed 4 nights in Feb 2024
Response from Eric Li Guest Services Manager on Mar 1, 2024
Hello Kwok,Please accept our sincerest apologies for the oversight regarding the housekeeping service for your room. We understand the importance of a clean and comfortable environment for our guests, and we regret any inconvenience this may have caused you.Your satisfaction is our utmost priority, and we are taking immediate steps to ensure that such lapses do not occur in the future.We truly value your patronage and we look forward to welcoming you back soon. Regards

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for an overnight for flights etc. Not many restaurants or eateries handy if you are walking. The services offered were well done ie exercise room breakfast & shuttle service. Staff were excellent.
Stayed 1 night in Feb 2024
Response from Ivy GSA on Mar 1, 2024
Hello Stephen, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to hang or go to when traveling. Costco across the street can be noisy at night. Only complaint!
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 29, 2024
Hello Nancy, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and a very quiet, comfortable room—a great place to catch up on sleep after a 13h flight. Handy having a fridge and microwave too.
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 28, 2024
Hello Julia, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

bowon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Eric Li Guest Services Manager on Feb 27, 2024
Hello bowon,We appreciate the top score. Thank you again for selecting our hotel.

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for overnight stay for travel.
Stayed 1 night in Feb 2024
Response from Kc - GSA on Feb 25, 2024
Hello Michel,Thank you for the 5/5 ratings. We are delighted to know that you had a pleasant stay with us. We hope to see you again soon!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 23, 2024
Hello Erika, thank you for your kind review. Please think of us again the next time you are visiting the area.

6/10 Okay

Patrick, TAMARAC

Traveled with family
Liked: Staff & service
Tired, oldish property with insufficient lighting in the hallways rendering it creepy. We never had their breakfast during the 9 nights stay in Richmond The parking garage is well lit but small One thjng that really irks me is the shower that drips rather than spray. I do realize that low quality hotels have these water restrictors that only permit a small Amount of water to come through It’s simply aggravating to no end,. Housekeeping is decent and do a decent job. I’d say a solid 3 stars
Stayed 9 nights in Feb 2024
Response from Eric Li Guest Services Manager on Feb 27, 2024
Hello Patrick,Thank you for your detailed feedback. We apologize for any inconvenience caused during your stay. Your comments regarding lighting and the shower have been noted for improvement. We appreciate your acknowledgment of our housekeeping team. We hope to have the opportunity to better serve you in the future.Regards

10/10 Excellent

khanh, sunbury

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean!
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 22, 2024
Hello Khanh, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ivy GSA on Feb 21, 2024
Hello Nancy, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Karen

Traveled with family
Close to airport. Staff very helpful and friendly.
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 16, 2024
Hello Karen, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

8/10 Good

Shonna

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle is great!
Stayed 1 night in Jan 2024
Response from Ivy GSA on Feb 16, 2024
Hello Shonna, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Valerio

Traveled with partner
Liked: Amenities
Good hotel
Stayed 1 night in Feb 2024
Response from Eric Li Guest Services Manager on Feb 14, 2024
Hello Valerio,Thank you for the perfect score and for choosing our hotel. Your patronage is deeply valued, and we are committed to continually exceeding your expectations.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to the airport. Free shuttle.
Stayed 1 night in Jan 2024
Response from Cindy -GSA on Feb 13, 2024
Hello Steve, we appreciate the high score. Thank you again for staying with us.

6/10 Okay

E.

Liked: Cleanliness
Nice new hotel. Good bed. Shuttle was 15 minutes behind promise. No apologies. Also leaking water on seats.
Stayed 1 night in Feb 2024
Response from Eric Li Guest Services Manager on Feb 14, 2024
Hello E.,Please accept our sincere apology for the inconvenience with the delayed shuttle and water leak. Your feedback is valuable and will be addressed promptly. Thank you again for selecting our hotel, we hope to welcome you back again soon.

10/10 Excellent

Rosalindo Jr

Stayed 1 night in Feb 2024
Response from Ivy GSA on Mar 21, 2024
Hello Rosalindo, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Deanah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, breakfast given, clean spacious room
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 12, 2024
Hello Deanah, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 12, 2024
Hello Tania, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Zu En

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 10, 2024
Hello Zu En, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Susan Dennis

Traveled with partner
Liked: Amenities
Great location to the airport for an early morning flight.
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 9, 2024
Hello Susan Dennis, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean and great staff
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 9, 2024
Hello Evelyn, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

6/10 Okay

Harvey, saint albert

Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 9, 2024
Hello Harvey, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric Li on Feb 8, 2024
Hello April,We appreciate the perfect score! Thank you again for selecting our hotel.

8/10 Good

Lenard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 7, 2024
Hello Lenard, thank you for staying with us. We hope to see you again soon.

8/10 Good

Bennoe

Clean, quiet, convenient with the airport and very attentive staff.
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 6, 2024
Hello Bennoe, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Andrew

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Jan 2024
Response from Ivy GSA on Feb 6, 2024
Hello Andrew, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and a perfect place to stay with close proximity to Vancouver International airport.
Stayed 1 night in Feb 2024
Response from Ivy GSA on Feb 3, 2024
Hello Laurie, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

8/10 Good

TRACY, Whitehorse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric Li Guest Services Manager on Feb 2, 2024
Hello TRACY,We sincerely appreciate your feedback. Thank you once again for choosing to stay at our hotel.

8/10 Good

Jacqueline

Stayed 1 night in Jan 2024
Response from Ivy GSA on Mar 20, 2024
Hello Jacqueline, thank you for your kind review. Please think of us again the next time you are visiting the area.

8/10 Good

Najm

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ivy GSA on Feb 1, 2024
Hello Najm, thank you for staying with us. We hope to see you again soon.

8/10 Good

Ruoqing, Victoria

Good location
Stayed 1 night in Jan 2024
Response from Ivy GSA on Jan 27, 2024
Hello Ruoqing, thank you for staying with us. We hope to see you again soon.

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast is good
Stayed 1 night in Jan 2024
Response from Ivy GSA on Jan 25, 2024
Hello Li, thank you for your kind review. Please think of us again the next time you are visiting the area.