Standard Room, 2 Queen Beds, Accessible, Non Smoking | View from room

Reviews of Travelodge by Wyndham Vancouver Airport

2 out of 5
Travelodge by Wyndham Vancouver Airport
3071 St. Edwards Dr, Richmond, BC

Reviews

5.8
Rating 10 - Excellent. 219 out of 1519 reviews" "
Rating 8 - Good. 319 out of 1519 reviews" "
Rating 6 - Okay. 316 out of 1519 reviews" "
Rating 4 - Poor. 306 out of 1519 reviews" "
Rating 2 - Terrible. 359 out of 1519 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helga

Traveled with partner
It was a short taxi ride from the airport!
Stayed 1 night in Mar 2024
Response from c.a on Mar 26, 2024
Thank you for the feedback.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from VH on Mar 28, 2024
Thank you for the rating.

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv didn’t work in one room ice machine didn’t work asked for help no one fixed it. No one cleaned my room after the first night. No proper sheets. Water randomly goes ice cold and then super hot. Pool was gross hot tub not warm and it was yellow water. Turned on heat second night just to be blasted with air that smelled of rat piss. Complained about all and they said no one else complained and that’s how all the furnaces smell for the first bit. Disgusting and staff was not helpful at all.
Stayed 1 night in Mar 2024
Response from c.a on Mar 25, 2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again

6/10 Okay

mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked in part because of pool and hot tub and hot tub wasn't hot and jets weren't working. Phone in room was broken. Climate unit in the room seemed like it was on its last legs before conking out. Cleaning service needs to be booked 24 hours in advance - which seemed odd. Everything felt a bit like it was hitting the bar for "okay." Staff was friendly/helpful.
Stayed 3 nights in Mar 2024
Response from c.a on Mar 25, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.

4/10 Poor

Heather

Traveled with family and small children, Traveled with family
Disliked: Amenities
Water turned ice cold three mins into my shower, no fitted sheets coffee machine doesn’t work and no sugar in the room. My sisters room her tv didn’t work and she got 3 pillows for four guests.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 25, 2024
We're sorry you were unhappy. We'll work hard to fix the issue you experienced.

6/10 Okay

Monika

Traveled with group
Liked: Cleanliness
property is older and looks run down on the outside and in the hallways, very small rooms. Bathroom has been updated and was nice.
Stayed 1 night in Mar 2024
Response from CC on Mar 22, 2024
Thank for the feed back.

8/10 Good

Felicia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was put in a smoking room, and you can tell that there was discolouration from all of the tar. The cutains, walls and decour should be washed and wiped down often
Stayed 1 night in Jan 2024
Response from FRONT DESK on Mar 21, 2024
Thank you for letting us know. We'll work hard to fix the issue you experienced.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times. Has been clean for sure. In my opinion a little bit of updating would be good. And change where the toilet paper was. I don’t remember if it was like that before as its been a couple years, but the holder was behind the facing underneath the counter. In the middle of the night the last thing anyone wants to be doing is looking for toilet paper. And one other thing it would sure be great to have the Airport shuttle again please!
Stayed 1 night in Mar 2024
Response from CC on Mar 22, 2024
Thank for the feed back.

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but property is outdated. We stayed at the Radisson once before and this room was much cleaner. It’s outdated but clean. However it does need a new mattress. It had an old spring mattress you could feel the springs. We had an early flight so this cheap room served its purpose.
Stayed 1 night in Mar 2024
Response from VH on Mar 20, 2024
Thank you for letting us know. We will work hard to fix the issue you experienced.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from c.a on Mar 18, 2024
Thank you for the rating.

8/10 Good

Rose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I gave the hotel low on the cleanliness only on the hotel itself, not to reflect on the staff. Its lacking a serious rug cleaning & the drapes need a wash! I did appreciate the smoking rooms but feel they dont need to be neglected because of that.
Stayed 2 nights in Mar 2024
Response from CC on Mar 16, 2024
Thank you for the feed back.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Lights flickering, shower head didn’t really work, the bed…. Lets say has been used a lot
Stayed 1 night in Mar 2024
Response from VH on Mar 13, 2024
Thank you for letting us know. We will work hard to fix the issue you experienced.

4/10 Poor

Awais

Disliked: Cleanliness, staff & service, property conditions & facilities
Below average property and to much price
Stayed 1 night in Mar 2024
Response from c.a on Mar 13, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

6/10 Okay

Garry

Traveled with partner
Hot tub didn’t work. Pool was extremely cold. Old facility. Needs work.
Stayed 1 night in Mar 2024
Response from c.a on Mar 13, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

8/10 Good

Bradley

Traveled with partner
Liked: Staff & service
Staff was very friendly and accommodating. Hotel is very dated, however we were given a recently renovated room which was very nice.
Stayed 1 night in Mar 2024
Response from CC on Mar 10, 2024
Thank you for the rating.

6/10 Okay

patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from c.a on Mar 11, 2024
Thank you for the rating.

2/10 Terrible

liz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very run down. the room I stayed in was from the 70['s. Bed was from the 70's too. My whole body hurt when I woke in the morning. I booked 2 queen beds and was overcharged when I just checked my Mastercard bill. I will make a phone call when I arrive home.
Stayed 1 night in Feb 2024
Response from CC on Mar 9, 2024
Thank you for the feed back.

6/10 Okay

Danielle

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It needs a big overhaul to the building
Stayed 5 nights in Mar 2024
Response from CC on Mar 9, 2024
Thank you for the feed back.

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from VH on Mar 10, 2024
Thank you for your rating.

6/10 Okay

Naunihal Singh

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from VH on Mar 9, 2024
Thank you for your rating.

8/10 Good

trace

Liked: Staff & service
The price was good. A little bit run down but the bed sheets are clean
Stayed 1 night in Mar 2024
Response from c.a on Mar 5, 2024
Thank you for the feedback.

8/10 Good

Anne

Stayed 1 night in Mar 2024
Response from c.a on Mar 25, 2024
Thank you for the rating.

2/10 Terrible

Shreyas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from c.a on Mar 5, 2024
We are sorry you were unhappy. We will work hard to make improvement.

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2024
Response from VH on Mar 1, 2024
Thank you for your rating.

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from CC on Mar 1, 2024
Thank you fore the rating.

8/10 Good

Teresa

Traveled with group, Traveled with family
Room was ok-mattress was needing replacement
Stayed 1 night in Feb 2024
Response from CC on Mar 1, 2024
Thank you for the feedback.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from VH on Feb 28, 2024
Thank you for your rating.

8/10 Good

Agnes

Traveled with partner, Traveled with pets
Heat didn’t work too well
Stayed 2 nights in Feb 2024
Response from VH on Feb 28, 2024
Thank you for your rating.

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities
Room swipe cards did not work. Manager had to use master key to open the room. Said it was a maintenance issue
Stayed 1 night in Feb 2024
Response from c.a on Feb 28, 2024
We are sorry you were unhappy, We will inform the supervisors on this area for further improvement.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FRONT DESK on Feb 28, 2024
We're sorry you were unhappy. We'll work hard to fix the issue you experienced.

6/10 Okay

Emiel

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is in bad need of upgrading.
Stayed 1 night in Feb 2024
Response from c.a on Feb 27, 2024
We are sorry you were unhappy, We will inform the supervisors on this area for further improvement.

8/10 Good

heather

Needs a Reno! In very heavy traffic area and difficult to cross street
Stayed 1 night in Feb 2024
Response from c.a on Feb 27, 2024
We are sorry you were unhappy. We will work hard to make improvement.

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out, clean and comfortable
Stayed 1 night in Feb 2024
Response from c.a on Feb 27, 2024
Thank you for your positive comments.

2/10 Terrible

Katie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the grossest place I’ve stayed. Loud, smelly and not taken care of whatsoever. Bugs and dust in the “hot tub” that remained luke warm. The leaking window and peeling wallpaper was nice compared to the period blood stains on the headboard. When checking out, staff didn’t even ask how our stay was. They know that their accommodations are gross. Not worth even $10 a night. Safer and cleaner to stay in a hostile. Or cardboard box. Also- the mattresses seem to be original to the hotel opening. Saw and tower of terror vibes.
Response from c.a on Feb 27, 2024
We are sorry you were unhappy, We will inform the supervisors on this area for further improvement.

6/10 Okay

Roberto

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Will not stay here again.
Stayed 1 night in Feb 2024
Response from c.a on Feb 26, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

6/10 Okay

George

Stayed 1 night in Feb 2024
Response from CC on Mar 20, 2024
Thank you for the rating.

6/10 Okay

Kate

Traveled with family and small children
Liked: Cleanliness, staff & service
Convenient booking and availability but no cots, poor A/C unit and only one desk person working at a busy time.
Stayed 1 night in Feb 2024
Response from c.a on Feb 26, 2024
We are sorry you were unhappy. We will work hard to make improvement.

2/10 Terrible

Marcus

Traveled with partner
Disliked: Amenities, property conditions & facilities
It smelled of smoke and was dirty. I didn’t even stay the night
Stayed 1 night in Feb 2024
Response from c.a on Feb 26, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

8/10 Good

Barry

Liked: Cleanliness, staff & service
Old rooms, good staff. TV would not work.
Stayed 1 night in Feb 2024
Response from c.a on Feb 26, 2024
Thank you for the feedback.

2/10 Terrible

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire hotel smelled like cigarettes, walls were stained, bedding was very dirty.
Stayed 1 night in Feb 2024
Response from c.a on Feb 26, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

4/10 Poor

Kamfai

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old, out dated, heat is old, paint on control knobs are faded, can hardly tell which is which. Only air, no heat. Not clean, definitely needs a renovation.
Response from c.a on Feb 26, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

6/10 Okay

Julia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from c.a on Feb 26, 2024
Thank you for the feedback.

8/10 Good

Steven

Business traveler, Traveled with partner
Liked: Amenities
We accidentally ended up booking a room on the smoking floor… It made us realize the discount rate but also took us down memory lane…to when it was cool to smoke. We did not mind and I even started my own habit.
Stayed 1 night in Feb 2024
Response from CC on Feb 22, 2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.

2/10 Terrible

CHUNG KI

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from VH on Feb 22, 2024
We are sorry you were unhappy. We will work hard to make improvement

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff were great. The rooms were comfortable, although could’ve been updated quite a bit. But all in all walking distance to certain shopping stores was a bonus.
Response from SS on Feb 21, 2024
Thanks for staying with us. Looking forward to meet you again.Have a great journey.

2/10 Terrible

Colleen

Traveled with partner
I booked a nonsmoking room which seemed to challenge the front desk at check in. The room we got may no longer be a smoking room but really it had been a smoking room recently. We won’t stay there again. It was cheaper than the other hotels but now I know why.
Stayed 1 night in Feb 2024
Response from c.a on Feb 21, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

8/10 Good

adrian

Stayed 1 night in Feb 2024
Response from CC on Mar 20, 2024
Thank you for the rating.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from CC on Mar 20, 2024
Thank you for the rating.

4/10 Poor

Brenton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from c.a on Feb 20, 2024
We are sorry you were unhappy. We will work hard to make improvement.

4/10 Poor

Eric

Traveled with group
Disliked: Cleanliness, property conditions & facilities
First room was dirty with blood on the bed and generally not clean at all. They switched our room, but the heater smelled really bad when we turned it on, so we decided to just be cold. Overall, not a great experience and won't stay at this property again. In fact, we had a night booked on the return trip, but we canceled to stay at a more suitable property.
Stayed 1 night in Feb 2024
Response from c.a on Feb 19, 2024
Thank you for your feedback.We are sorry you were unhappy;We will inform the supervisors on this area for further improvement.