Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
2.0 Service & staff
4.0 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby Kimberlyfrom Seattle, WA
Not bad for the price, difficult desk staffPosted Jan 25, 2014
Pros: My room was quite nice, updated. Clean, uncarpeted floors. New bedding. Open shower bathroom typical to area hotels, and without unpleasant odor.
Cons: Only the front desk staff. The housekeeping staff and restaurant staff were fine.
I’ve had 10+ years experience with North India hotels, from $120 in Delhi to $20 rooms in small towns. The front desk staff are quite difficult to deal with. For example on this stay I was in need of Wi-Fi. HI has it, and in abundance, and claimed they had it as an amenity on Expedia. When I asked for the password they said they didn’t have Wi-Fi, problem with server or something like that, even though there were multiple available HI connections showing on my laptop and there was a router just outside my room. For some reason they were happier to offer me their internet in their business office after hours than give me the password. Since I booked on Expedia, there were extra bed/third person charges that I still owed to them directly. I told them I would pay the agreed charges when my issues with the hot water and Wi-Fi were resolved. Then the front desk lead still did not want to write it down for me but said he would call my room. On two different occasions he said this. In the end I brought my laptop to the front desk and then they gave it to me without objection. It worked quite well in the lobby and in my room, same password for multiple connections. Our room didn’t have a switch for hot water. Our understanding was that hot water hours were in the morning and evening. But we had to ask the front desk to turn on the hot water for us at a certain time. Then there was an hour or so of warm water before it went back to cold.
by A verified travelerfrom Chicago
Hotel staff do not speak EnglishPosted Oct 28, 2009 on Hotels.com
Hotel is in the middle of no where. Hotel staff does not speak English. We call a few times asking for hangers. We never get them. The hotel doesn't offer 24hrs hot water. They only have hot water in the morning for a few hours. They do bring buckets of hot water if you ask, but it takes forever....