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Reviews of Melia Grand Hermitage - All Inclusive

5 out of 5
Melia Grand Hermitage - All Inclusive
1 Grand Hermitage Alley, Golden Sands

Reviews

8.0

Very Good

Rating 10 - Excellent. 43 out of 99 reviews" "
Rating 8 - Good. 30 out of 99 reviews" "
Rating 6 - Okay. 12 out of 99 reviews" "
Rating 4 - Poor. 10 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

mirela

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This is not a 5 star property, the food is below average, 1 restaurant really, self serving, rude staff, no support from reception, broken chair on the balcony not replaced, rain shower not working, probably ok for families with kids…who eat anything …very noisy, Definitely not for someone who Wants a true 5 star experience
Stayed 10 nights in Aug 2022

6/10 Okay

yaron

Traveled with family
Disliked: Cleanliness, staff & service
It is recommended to read
The hotel is nice, I wouldn't rate it higher. The building itself is quite old-fashioned, but there are lots of facilities (pools, slides, rope park, etc.). The rooms are large, but not the cleanest, during the stay (about a week) only toilet paper towels were changed, no cleaning was done and the rooms look accordingly. There is a variety of food in the dining room and throughout the hotel, but not the most delicious and not of a high standard. A strange part is that both the slides and the rope park work at very limited hours/days (why not all day?? Probably in the busiest and most attractive month of the year) and for no particular reason. This creates long queues. I'll conclude with this, at check-out I waited close to fifteen minutes not because the hotel staff insisted on asking me how the experience was but to make sure I didn't take something from the mini bar. That says it all.
Stayed 5 nights in Aug 2022

10/10 Excellent

yvgeni

Stayed 4 nights in Aug 2022

10/10 Excellent

Keren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

4/10 Poor

Natali

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

6/10 Okay

Avivit

Traveled with family
Stayed 4 nights in Jul 2021

10/10 Excellent

Shaul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 9 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

maryam

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
I suggest it
everything was good instead room servis and the hotel was All & until 12
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff is very friendly and helpful. Food was good, room cleaning was okay (could be better), food is great but a bit overcrowded. Overall great experience.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The food was not good. Gym is awful never saw such old machines. Landscape is nice,
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff not nice at check in and check out
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous for families and couples
We had an incredible time, the most pleasing part for us was the food and even more surprisingly superb team of entertainers, they are all amazing, have way too much energy, in a good way and made every effort to make each programme offered an incredible one to remember. All facilities are as amazing as advertized on the website.
Stayed 8 nights in Aug 2018

10/10 Excellent

Kitty, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Beautiful Bulgaria.... who knew? One of our best vacations ever! Melia Grand is just that..Grand! we upgraded to level guest, well worth it. There is nothing negative I can say about the hotel or staff, all were wonderful! Will definitely use Melia in the future.
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great experience the hotel offers a lot good amenities food and entertainment. It has a great kids program. As an american you have to get used to the European way of things from the room to the food. There were number of guests from Germany, Poland, England, and the Middle east. Everyone was super friendly tom each other. As an american you have to be open minded to the differences. The beach was nice and very clean. Prices for the shops and food were very cheap. I felt very safe and relaxed everywhere I went. The hotel staff was very informative about where to go and not to in Varna etc. The experience was a like a cruise ship without the ship. Me and wife really enjoyed our stay and would go back again. I would recommend this hotel to my friends looking for this kind of experience.
Stayed 6 nights in Jun 2017

10/10 Excellent

raf, plymouth uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to beach
Great time ,good atmosphere,friendly staff ,one of the best hotel where I ever been

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for relaxing holidays with family
Perfect hotel for relaxing holidays with family. All inclusive was good with great variety of products. Pleasant swimming pool with easy access to black sea. Restaurants and supermarkets close to the hotel.

10/10 Excellent

Madalina, Bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another great stay at Melia
This is the 4th year we are staying at Melia Grand Hermitage, Golden Sands, this time we had the Level program with only breakfast. A lot of improvments made since last year, 1 more pool, 1 submarine pool for children, new waterslides, some new climbing area in the park of the hotel. Rooms cleanliness and the other ammenities remains the same. Food the same, not great but ok, that is why we choosed only breakfasts as there is plenty of great tavernas and restaurants around.

10/10 Excellent

Kristina, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
The rooms were very nice and clean, staff very friendly and patient. Close to the beach and restaurants. Very green and quiet area. The only disadvantage was the overcrowded pool and the type of gang staying at the hotel - always complaining and trying to get free stuff. I'd come back.

4/10 Poor

nancy, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff was rude. Don' t think they know anything about service. Hotel was remote and not really convenient to anything. Had rental car for one day but unable to exit garage because hotel was afraid we must be skipping on the bill then room keys didn't work. Clerk at check in wanted to keep our passports overnight. Buffet breakfast was lacking appeal and was taken up before anyone could finish eating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel itself was great. It would be amazing for families going on a trip to Golden Sands. It was probably one of the best hotels if not the best hotel on the strip. However, that being said, it was definitely more family oriented than for single guys.

8/10 Good

yehia

Liked: Cleanliness, property conditions & facilities
Good location and faciities
It is a hige hotel, with great location in golden sands and have lots of facilities but don't ever use the private clinic inside, very costly and staff are not coorperative.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going there for holidays every year since 2011 and never regret :)

10/10 Excellent

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anelia, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly good
We were really happy with everything. We had a amazing time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
Wonderful resort, lots of amenities and things to do both at hotel and nearby. Would not recommend The Level as there were plenty of common areas to share and lots of space. Breakfast was only ok for a 5-star resort, not as much variety as would be expected. Off the main strip or Golden Sands but great location nonetheless as it is only a short walk down.

6/10 Okay

Jean Todd, uk

Liked: Cleanliness, room comfort
The Level package it is not worth the money.
The level it is same food, same everything different restaurant, it is not worth the money, you will spend your money better eating out or opt for normal all inclusive, it is designed to extract the money from those people who have extra. Better to spend the money for treatments rather than paying to just eat in a different Restsurant. Don't be fooled by the level package it is a fraud.

10/10 Excellent

Gord, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Solid choice, all-inclusive unnecessary
We booked a "bed & breakfast" stay (not all-inclusive). Breakfast was underwhelming for a 5-star hotel. From what we saw, we would not recommend paying for all-inclusive or opt into any of the "Level" packages. There are many good restaurant options nearby. The front desk staff were not to the standard you would expect from a 5-star hotel (somewhat rude and cold). Although a short walk to the beach, sun beds and mattresses are at an extra charge (8lev for bed and 3lev for mattresses as at June 2015). Rooms were spacious and well-appointed.

10/10 Excellent

johnjhoey, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to find any issues except for pillows and be sure to collect your passport in the morning as they do not remind you and several guests left without passports at front desk

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Boyan, Bulgaria

Disliked: Property conditions & facilities, room comfort
Definitely over-rated at 5 stars
Typical all-inclusive hotel. 4 starts will be more appropriate. If you have not chosen the "Level" surcharge (this seems to be a Melia internal sub-brand for higher quality of service), then the experience can be really disappointing. E.g. - even the minibar in this 5-star hotel is empty, if you are not a Level guest. The prices of accommodation and all facilities, foods and drinks are quite expensive, whereas the experience is not on the same level. It can be quite uncofortable to be this hotel's guest, if you have not chosen the all-inclusive package (as in our case). Expedia should think how to present the "Level" room rates, so that it is clear the difference between the quality of stay, if you haven't use them.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with great services.
I was very impressed with Melia Grand Hermitage. The hotel offers very good conditions, the rooms are spacios and clean, woderful beds, and big bathrooms. Breakfast was very good and i recommend Level upgrade for the peopole who wanna spend a bit more money for a more luxurios holiday. This hotel has made our stay more enjoyable so it is highly recommneded. All my family loved it!

8/10 Good

Ilana, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room and bathroom. Great amenities.
The hotel is huge, and the lobby sometimes felt like a train station, however, the room was comfortable with all the comforts of a resort hotel. It is close to the beach and the board walk. Great for families with children. It has indoor and outdoor pool. The buffet breakfast is included but not superb. We also had dinner at the hotel; The food was OK. We enjoyed the entertainment provided at night at the outdoor cafe.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
The hotel and grounds were wonderful and very well maintained. Our room had a great view, things felt nice and luxurious. My wife greatly enjoyed the spa as well.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very good for a "Night out"
Very close to the beach (but not children friendly). Service at the beach including massage. Not so easy to get drinks at the outdoor hotel bar during "rush hour" - unless you want to wait forever (we went to the kiosk instead even though we had "all inclusive"). The hotel is located close to the main ("party road") with pubs, coctails places and resturants as far as you can see. I havent been to Sunny Beach, but I guess this could be the adult version of Sunny Beach.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel to stay at Golden Sands
The hotels quality in terms of service and products still lack in Bulgaria. One of the main reason the guests profiles who are in general are mid class and less spending east european country citizens. This effects in a negative way the whole tourism industry eventhough the country has beautiful nature and so much to offer. Lets come back to the hotel review, breakfast food and beverage quality is not up to expectations, it was much better when it was Kempinski. At least coffee and tea should be served by the waiters. The waiters only job is to clean up the table. The hotel has over 700 rooms and when it is high season June, July and August, families with kids with all inclusive package stay were so many in the hotel and that effects the overall quality. The swimming pool were very busy and you should pay for umbrella and day bed at the beach, it does not belong to the hotel nor any privillege or any discount or free usage for the hotel guest. Most of the guest leave their towels on the day beds at the pool area during their stay and reserve by themselves not a good practice. The towels should be given to the spa reception desk at the end of the day. Wi-fi is free at the lobby area. The rooms are large and comfortable with balcony and in good condition. The staff in general is okey housekeping staff always smiles. Big plus.

6/10 Okay

Verified traveler

good for a long weekend
good location with good staffs but due to the lake of experience the services are not 100% guaranteed & is not in line with a 5 stars hotel at all.the knowledge level of staffs is low & can't solve the problem even they are very kind. tight control make you uncomfortable.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Acceptable for families and groups.
The hotel is somehow quiet compared to other hotels. The food is not good. The location is ok but not the best.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE place to stay in Golden Sands
The hotel looks amazing from the outside, both from the beach side or the street side. The front desk was amazingly helpful with any problem that we had (only one... a mix up with the beds). It was fixed very quickly. The laundry service at the hotel was fantastic although they charge you for it but when you go out you get used to paying for the bathroom so no worries. The area by the pool and the pool its self was clean. If you get tired of that the beach is less than a five minute walk. Next time I go to Golden Sands the Melia will be the only place I stay.

8/10 Good

Mireille

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, but not for the beach lovers
This is a very good hotel, with good services and food, but too big for our taste. Moreover, it is not on the beach, they do not have their beach at all, you should walk 5 minutes and pay every day for umbrella, if you would like to have one.

8/10 Good

SORANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Generally Not bad
Nice but not amazing. The bad thing is that you might be surprised with new policies that are not mentioned during the booking!

10/10 Excellent

Mike, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet
I enjoyed my stay at this hotel. The surroundings are so beatifull and quiet, the sea on one side and trees on the other side. The staff service was outstanding.

6/10 Okay

Verified traveler

Disliked: Staff & service
Experience at the Melia Golden Sands
When we arrived at the hotel, we were told that there was no parking there or at any of the hotels in the area. They just shrugged their shoulders and we had to find parking somewhere else. We found a place but it was unclear if it was a valid parking spot and the spider tow trucks are very active. We left the car there overnight and were able to get a parking place in the garage the next day. It was a lot of ordeal for a few days stay. The food was included and was very limited "airline" quality of food. The room was fine but things were broken (the chair and the safe). The hotel looks like a resort, but is far from being a resort, especially a Melia (I've stayed at another Melia property). The staff was not all that friendly or helpful either.

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class Hotel and First Class Staff
It was my wife's Birthday during our stay, and from the moment we arrived to when we left the staff were excellent, nothing was too much effort for them. We were so pleased with everything that we have booked to stay again next month.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Beautiful hotel, very close to the beach and nice restaurants. Definitely recommend to visit a Boat restaurant on the beach. The breaksfast was OK but nothing special; but according to our friends who had all inclusive, they loved the variety at lunch and dinner. We didn't buy all inclusive as there plenty restaurants around the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

jipa, bucharest

Liked: Staff & service, room comfort
Sol Melia In Golden Sands
great location, safe, very good food, great beach, service good-above all the best place to spend a holiday with small children