They were working on the hotel and during breakfast we were listening to machines chip up tiles which was not very relaxing to say the least. The spa services were nice and reasonably priced. It was a beautiful location and over all a pleasant stay.
Within easy reach of Aladzha Monastery, this Varna hotel is located by the sea and on the beach. Area attractions also …More
I chose this hotel based on your description, that is misleading. The location is not Varna or Golden Sands, it is somewhere in between( 13 km away from Varna) There are two hotels called Magnolia 1 and Magnolia 2 and it is not clear who gets what hotel. Both hotels are "all inclusive", and you cannot get a la carte meals or decent coffees. The private beach charges for sunbeds and parasols.The pools are not attractive and again, the all inclusive bars dont allow choice for non all inclusive clients.The four stars are an ambitious self perception of rather poor service. English is not much used by staff. All in one, it is the kind of place where you dont want to go back.
Sam from London, UK
Situated near the beach in Varna, this spa hotel is close to Aladzha Monastery and Golden Sands Beach. Area attractions also …More
On arrival to this hotel we experienced an easy check in. When we reached our room we found our keycard did not actually work so had to use a manual key.
The room was clean and tidy and had a nice view of the sea from the balcony but the heating in the room did not work which meant it was freezing. Other members of our group next door to us also did not have heating that worked and their hair dryer in the bathroom also did NOT work. It seems nothing really works in this hotel.
The third time we ate at the hotel ship restaurant the waiter at breakfast brought out the complete wrong meals that were asked for but we said nothing and just ate it.
On the evening, we ordered food and pointed to the menu; an hour and a half later the food arrived in drips and drabs without any cutlery on our tables. There was dishes missing, and most people got food that they did not actually order. To top it all, the food was stone cold and they were not doing anything to solve the problem.
We left and went to reception to complain where we were told we had to pay the bill even though the food was not consumed. The ship manageress was very resistive and rude. We agreed to pay drinks but not food SO THEY HELD ONE OF OUR PASSPORTS AND SAID THEY WOULD NOT GIVE IT BACK UNTILL THE FULL BILL WAS PAID! I rang Expedia and they immediately spoke to the hotel and I got the passport back straight away.
DONT WASTE YOUR TIME WITH THIS HOTEL. MANAGEMENT IS SHOCKING AND IT IS NOT WORTH ALL THE EFFORT!!!!!!
Traveller from London
Within easy reach of Aladzha Monastery, this Varna hotel is located in the city center and on the beach. Area attractions …More