Madam, Sir thank you very much for your nice comment about our house. We was pleased to welcome you. See you soon

Dear Madam, thanks for your email. Did I remember you that you reserved for a wenesday, and as EVERYWHERE in differents website, and mostly on Expedia, our restaurant is closed, and the reception closed at 7.00pm. I try to reach you by phone a minimum of 6 times (I may proove it with the detail of all of our phone call), and you never answered. You arrived at hotel at 11.00pm, you asked to our gests to open you the door, you arrived at reception and phoned me ! You took a key on the board and the guests (I can give you all informations about the guests who stayed with us one week!!) showed you how the keys workes. The days after, in the morning, We spoked together. At anytime you asked me about the beds. If yes, I would have gladly changed your room. But you told me everythings is perfect !! You stayed at the swimming pool after this discussion. And also, just to let you know, we have two juniors suite in our house even with king beds or twins beds. You can check the details of rooms in our website : the informations about beds or low ceiling are indicated. When you made the reservation, the first available room is reserved automatically. So I'm not agree to refund something about reservation. And for informations also, you don't paid for any extras, except the local city tax of 0.80euros per person, who is a mandatory tax ! sincerely corinne brouillaud owner

Dear,Thank you very much for your rating on our establishment.We hope to have the pleasure of welcoming you next time.Cordiallycorinne and the team at the auberge de tavel

Pourquoi cet avis??? parce que vous avez fait la réservation mercredi soir 21h00, alors que notre établissement est fermé le mercredi et jeudi a 19h30?? du coup, on ne peut plus acceder à l'établissement, comme je vous l'ai stipulé par mail et par téléphone, auquel vous n'avez pas répondu?? il serait bon, avant de faire les réservations, de lire les conditions d'acces aux petits hotels... désolée de ne pas avoir convenu à votre demande, nos employés ont eu aussi droit à des repos. cordialement.corinne

merci pour votre avis que nous partageons avec notre personnel. dans l'attente du plaisir de vous accueillir une fois prochaine, cordialement, corinne

thank you very much Hope to have the pleasure of welcoming you an other time :)

All the staff of Auberge de Tavel thank you for your comment. It was a pleasure of welcoming you in our hotel.