I rarely complain but whereas the hotels itself, its surroundings and what it has on offer are amazing, the service is more than disappointing. The check took 15 mins and the personnel was not welcoming, arrogant and borderline rude. As I was on bike tour of the area I needed to store my bike overnight in the garage - explanation where to store it is minimal - 'go it this direction and figure it out/find it yourself' approach, getting/returning a key to the garage makes you feel like a thief who will steal/keep the key without returning it and there is no way to charge your electric bike if you need to do so. Hotel, its grounds - restaurant, pool, hiking trails and room itself are amazing but poor service strips down the great experience. Check out and leaving hotel took over 30 mins - the key to the garage was at the reception who sent me to the garage twice claiming it's open. Yet again it felt like I bother them by being their guest. Definitely will not return and not worth nearly 150 euros I paid per night.