Ratings based on 737 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Las Vegas

New Hotel, Poor Service

Posted May 23, 2015
This is a nice new hotel but the check in service was poor. Arrived after 10pm so there was no in - hotel food service and when I asked about nearby restaurants the front desk woman offered me a brochure for pizza delivery. She had no interest in helping me. The room had two elaborate charging stations for electronics but they were for European devices. Neither would allow a standard North American plug. Had to unplug a lamp and lay my laptop on the floor to charge it. Overall not a great experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex, ON

Elegant and Inviting

Posted May 22, 2015
Pros: I liked everything but, especially the modern, clean design of the rooms. The built in night/reading lights in the headboards was extra cool!
Cons: The only thing I can think of would be the cost. Would like to see it more competitive.
Location: The shopping and choices of restaurants are refreshing.
Stayed recently in Vaughan at the Novotel there. Very well designed building. Clean, crisp and modern. The staff all around were wonderful! The room itself was beautiful with, very innovative features and design. There are individual thermostats in the room for your personal preference of temperature. The security feature of requiring your room card to even operate the elevator, to arrive at your floor helps you to feel even safer. The overall feel and atmosphere of the Novotel Hotels are just great!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Mississauga

Date night

Posted May 4, 2015
Pros: We loved the look and feel - very contemporary and classy.
Cons: Absolutely nothing.
Location: We stayed in and enjoyed all the amenities but we will come back for the shopping in the area.
My husband and I were very impressed with Novotel Vaughan. It felt like we were in a high end hotel in NYC. We enjoyed every aspect of the hotel from the lobby to the room, the bar, the restaurant, the staff and the service!! Dinner far exceeded our expectations and what an ncredible value!! We will definitely visit again. Congratulations Novotel on creating a beautiful, immaculate and inviting space that is also affordable!
Comment from Hotel Management
May 13, 2015 by Eugene V, Hotel Management
Dear A Thank you for taking the time to provide such a great review of the hotel. I’m pleased you enjoyed your stay with us and we exceeded your expectations in all areas. I will share your feedback with all departments and I’m I am sure that this will serve as an encouragement to the team as we strive to continuously maintain the quality of our services. We look forward welcoming you in the future. Sincerely Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom K

Best hotel in its class

Posted Apr 10, 2015
Highly recommended, value for money and great location beside the mall
Comment from Hotel Management
Apr 12, 2015 by Eugene V, Hotel Management
Thank you for the review and great rating of the Hotel. We look forward to accommodating you again in the future. Sincerely Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Quebec

Posted Apr 6, 2015
Très bien pour le prix. Déjeuner excellent et service très courtoi.
Comment from Hotel Management
Apr 9, 2015 by Eugene V, Hotel Management
Dear Fred Thank you very much for your comments and great rating of the hotel. I'm glad you enjoyed your stay and breakfast at Trio Restaurant. We hope to accommodate you in the future. Sincerely Eugene Vinogradov General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Belle hotel, bien situé à Vaughan ! A deux pas du centre commerciale Vaughan mill . Nous avons bien aimé notre séjour a cet hotel. Notre chambre était très propre et moderne.
Comment from Hotel Management
Apr 12, 2015 by Eugene V, Hotel Management
Thank you for taking the time to review the Hotel. I'm pleased to hear that you enjoyed your stay with us and look forward for the opportunity to welcome you back in the future. Sincerely Eugene Vinogradov General Manager
2 out of 5
by A verified traveler

Terrible! Rooms don't even come with wash cloths.

Posted Apr 3, 2015
Sheets were dirty, hair everywhere. TV controller didn't work. AC is very loud! Overall a bad experience.
Comment from Hotel Management
May 5, 2015 by Eugene V, Hotel Management
Dear John Please accept our sincere apologies for the areas of concern you have brought up which made for a bad experience. I thank you for your feedback and want to make every effort to prevent this from happening again. Thank you and we look forward to better serve you on your next stay. Sincerely Eugene Vinogradov General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa

Posted Mar 26, 2015
Pros: Modern and clean.
Definitely the best hotel I've stayed at in the area.
Comment from Hotel Management
Mar 30, 2015 by Eugene V, Hotel Management
Dear D Thank you very much for your comments and rating of the hotel. I'm glad you enjoyed your stay with us and look forward to welcome you back in the future. Sincerely Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sudbury Ontario

perfect location!

Posted Mar 23, 2015
Pros: EVERYTHING
Cons: a bigger television in our room
Location: Shopping and great restaurants is exactly what I was looking for
All staff members that I encountered were very friendly. The location Is perfect after shopping all day. And you don't have to drive far for a comfy bed and great food and drinks ;)
Comment from Hotel Management
Mar 23, 2015 by Eugene V, Hotel Management
Dear Linda Thank you for taking the time to review and rate the hotel. I'm glad to see that you experienced great service, liked our comfortable beds and enjoyed our food and drinks at the restaurant. We look forward for the opportunity to welcome you in future. Sincerely Eugene Vinogradov General Manager
Comment from Hotel Management
Mar 23, 2015 by Eugene V, Hotel Management
Dear Linda Thank you for taking the time to review and rate the hotel. I'm glad to see that you experienced great service, liked our comfortable beds and enjoyed our food and drinks at the restaurant. We look forward for the opportunity to welcome you in future. Sincerely Eugene Vinogradov General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2015
Great stay close to shopping etc Will stay here again. While family enjoyed it
Comment from Hotel Management
Mar 23, 2015 by eugene.vinogradov@accor.com, Hotel Management
Thank you for great comments and rating of the hotel. I'm pleased to see that you and your family enjoyed your stay with us. We look forward to welcome you back on your next shopping trip to Vaughan Mills Mall. Sincerely Eugene Vinogradov General Manager