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Reviews of Parador de Cruz de Tejeda

4 out of 5
Parador de Cruz de Tejeda
Cruz de Tejena, s/n, Tejeda, Gran Canaria

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 284 reviews" "
Rating 8 - Good. 95 out of 284 reviews" "
Rating 6 - Okay. 33 out of 284 reviews" "
Rating 4 - Poor. 4 out of 284 reviews" "
Rating 2 - Terrible. 6 out of 284 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dr Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful setting, great spa with part of pool outside overlooking the valley. Very varied breakfast and dinner was good too. We thoroughly enjoyed our stay!
Stayed 2 nights in Feb 2024

2/10 Terrible

Tian

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is in an amazing location with spectacular views. The rooms are spacious with balconies overlooking the views. There is no pool other than as part of a spa complex you have to pay €35 to enter for 2 hours. After you have hiked in the area there is nothing to do at the hotel. Breakfast was fine - good choice and ok service (although the tables were left uncleared) but dinner was very disappointing. The room is very brightly lit and feels like a school dinner hall to me, the first night we had to wait 15 mins in a queue to be seated and then service was very slow and stressed. It was clearly understaffed. The second night we went earlier and were seated quicker but this time our food arrived before anyone had served our drinks and the waiter then nearly threw the wine and water at us in a panic. The food was ok but not amazing. The cafe/bar had only 1 member of staff who was working incredibly hard and we had to wait ages to be served. A couple we had met gave up and didn't get a drink at all. Surely if the hotel employed more staff they would sell more drinks and snacks and pay for the extra staff easily! All in all the views are the best thing about the parador and the customer experience could be dramatically improved.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrea

Stayed 3 nights in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As great as expected
Great hotel, what a view! The breakfast was worth paying extra for as it's home made and very fresh. We also enjoyed having dinner on our first night - good quality local food. It's the perfect location for hikes. Also loved the lounge with the cheminee!
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
An absolute must for a one-night stay. We chose this hotel for the phenomenal views and easy hiking access and it did not disappoint. Overall I'd give it 4/5. We stayed for 3 nights and there are some areas they could improve in. First of all, the spa is not free for hotel guests. This was not made clear before booking so it's something to keep in mind. You're also limited to 90 minutes. The pool shown in all the pictures does in fact belong to the spa so you won't have access to it as a hotel guest - unless you pay to access the spa for a bit. Some spa features were broken or not working and there wasn't much variety offered. The women's bathroom door doesn't lock and if anyone leans on to it, it lifts the whole door from bottom up, an accident waiting to happen. Fantastic view, but as a guest, you get the same view from your room. The only redeamable side of the spa were the lovely ladies who gave our massages, fantastic. 3/10 Restaurant - absolutely delicious food and great fantastic views 10/10 Hotel stay - I'm not sure if the aircon was broken or we were unable to make it work. But it was definitely hot in the room. The bathroom didn't have proper ventilation so a stale bathroom smell always greeted us upon arrival. Daily upkeep was not up to a 4 star hotel standard. None of our towels were changed, even though requested. The dirty towels from the floor were just hung back. 8/10 Location and views - 100/10
Stayed 3 nights in Sep 2022

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel!
Beautiful hotel with fantastic views! The only problem we had was that the air con was not working When we asked at reception they said that wasn’t working , they didn’t mention that at check in or offered any solution! But the rest was just perfect!
Stayed 2 nights in May 2022

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay in the hotel and only wished it could have been longer! Spectacular views, friendly staff, a lovely big clean room and a pleasant experience in the spa. We had a meal in the bar area at night which was good and enjoyed the breakfast the next morning which was self service buffet style, however we did not see any warm food options. We would stay again.
Stayed 1 night in Apr 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Stayed 2 nights in Mar 2022

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Sisy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Amazing view from the hotel and seems every room has access to balcony facing sunset of the mountain! Very comfortable and we’ll maintained hotel. Only negatives were the staff at the restaurant don’t speak English well, and if we have any question or want anything we were told to use hotel app scan via QR code for everything. Which is sometimes slow in response.
Stayed 3 nights in Dec 2021

10/10 Excellent

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing views.
The views are spectacular, the restaurant has a delicious local food, the spa experience is also very good with an infinity heated pool. Great base for hiking in the mountains.
View from the hotel.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

EDUARDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jan, Oxford UK

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful view. Terrace needs a lot more chairs! We found bar preferable to dining room.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
Fantastic views from our room and the restaurant more than lived up to our expectations. Very comfortable room & bed, with good quality pillows. Breakfast buffet would have been even more excellent if they hadn't run out of some dishes because of the unexpected number of guests resulting from the sandstorm, which had closed airport. We did think staff should have forewarned us that 11pm was too late for us to order after dinner drinks to take to our room, as we had expected an hotel of this calibre to be more flexible.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, but a little understaffed
Amazing location, beautiful hotel and very friendly staff. Unfortunately there was not enough staff, which sometimes was a problem. However, overall it was a great stay!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is stunning, unfortunately this time the mountain range was shrouded in clouds with cold winds and rain. Last year at the same period it was baking sun
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views. Bedrooms were clean and well equipped with balcony. Spa was nice although a shame that it costs extra. Breakfast was comprehensive.
Stayed 3 nights in Apr 2019
Response from Cristina Suárez on Jun 4, 2019
Good afternoon Dear guest! Thank you for your comments. We are glad for you, for the positive side. And we take into account about your complain. Thank you again, all help us to improve. Best Regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with gorgeous views. Great hiking and walking from the door. Relaxing atmosphere in hotel and we had a pleasant large room. Food good. Spa was free with 4 nights stay and the infinity pool overlooking the mountains a real plus. Could do with coffee making facilities in room but bar was good
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with stunning view. Staff are friendly.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, both from room and communal areas. Lovely spa. Genuinely friendly staff (including the cleaners).
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with breathtaking views. The food in both the cafe and the restaurant was excellent
Stayed 4 nights in Feb 2019

6/10 Okay

Zahra

Liked: Cleanliness, room comfort
Great location however hotel needs an update, whilst mains were cooked well at dinner, dessert and service was terrible : 2 courses took 1.45hrs! Temperature of thermal pool/jacuzzi is not hot enough so aching muscles aren’t relaxed in any way.
Stayed 2 nights in Jan 2019

4/10 Poor

Peter, Tucson, Arizona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Lost reservation!
Front desk could not find our reservation upon arrival. Not sure whether Hotels.com or the Parador is to blame. We were given the "last room available" which overlooked the parking lot. All of the other rooms at this hotel have a fantastic view over the valley. We never received an explanation as to what happened to our reservation. Our room was quite cold and had a portable space heater in the middle of the floor.
Stayed 1 night in Jan 2019

8/10 Good

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room had a breathtaking view and we could enjoy it from our balcony. The food in the restaurant was excellent and worth every penny. Very modern in style.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent, the performance of Expedia questionable as our booking had not been sent to the Parador.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a view
What an amazing view, see for miles, when not in cloud. Beautiful sun set. The only thing I would have liked, was tea making facilities in the room. Also, the pool area is only open to paying spa guests. The breakfast did need to be hotter for our liking.
Stayed 1 night in Nov 2018
Response from Iluminada Armas, Reception on Nov 29, 2018
Thank you, Linda, for your views. We really appreciate them and we will work harder to implement them. We are looking forward to your next visit!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Really fantastic time - the food was amazing and we enjoyed the spa facilities too. Would definitely visit again!
Stayed 1 night in Aug 2017

6/10 Okay

Jay

Liked: Staff & service
made the other places we stayed feel great

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Amazing views, good hotel, needs a refresh in plac
Overall great stay. Pluses... -5000ft up in a very unique location. -Amazing views of mountains. -Rooms a good size. -Nice bathrooms, food shower. -Nice restaurant, generally good food and good service. -Relaxing spa (costs extra). -Friendly staff. Negatives.... -Nail bitting drive up the mountain. -Needs a refresh in areas (room seats over used, chips off furniture and scrapes on walls) -Menu in restaurant is limited (3 nights of the same menu was enough). -Bar tatty (broken blinds). -Nice tea or coffee in bedroom.

6/10 Okay

gina

Disliked: Staff & service, room comfort
A let down
Average hotel with zero service. Miserable reception... No ''Do Not Disturb'' sign in room, so maids knocking early morning. So no sleep in for us! Spa closes way too early, and opens 1 pm! USELESS. This lazy hotel is not a place we would recommend.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly; great for walkers
Our French bulldog loved the trip away! Picturesque area definitely needed a car to get around to the surrounding areas.

8/10 Good

bassem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Paul, Lancashire

Disliked: Staff & service
Pity about staff
Generally found furnishings a bit dated and although the weather was very cold the hotel was very cold until people complained. Restaurant staff on first night were appalling. Eventually came to table then nothing. After a while he came back and asked for our order again!! Clearing of tables took a long time and menu not large enough for more than 2 night stopover.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location.
Beautiful location.

10/10 Excellent

jangvm

Liked: Cleanliness, staff & service, room comfort
beautiful location
the location is really wonderful, in the middle of a chain of volcanic mountains, you can go hiking all day long followed by a beautiful dinner in the hotel restaurant, the spa area is very good ( check the prices and conditions before hand ) rooms are big enough with a wonderful view and balcony, WARNING: do not go eat outside, opposite of the hotel complex, one restaurant must be actually pose a danger to your health ( very cheap though ) and the other one is a complete rip off..overall: the hotel is highly recommendable for a stay of up to 4/5 nights max

10/10 Excellent

Martin, Harrogate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 'grand' Gran Canaria setting
We had previously stayed at the Parador in Santiago de Compostella, so new what to expect at Cruz de Tejeda, despite some less than excellent reviews we read on this site. We're pleased to write that our expectations were totally justified. What a superb hotel set in a wonderful and awe inspiring environment. Everything about the hotel and it's facilities are without of the highest order. We recommend it to everyone. Access to a car is essential if one is to make best use of the area

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous for romantic hikers.
Stunning scenery. Beautiful hotel and setting. Spa is wonderful - the feature to duck under a glass partition in the pool to bathe under the stars, in the wind or even the rain is amazing. The journey up from the coast and any travel by car in the area is not for the faint hearted or those who get car sick! Roads are narrow and incredibLy windy. Very few restaurants around within any kind of reasonable driving distance so you are limited to the hotel in the evenings for all practical purposes. Overall, outstanding and highly recommended for those who love the outdoors.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Parador with hiking on the doorstep.
Fantastic hotel with wonderful spa which was free with a 4 night stay! Evening meal a bit pricey but excellent quality. Excellent buffet breakfast, but best of all - the views - breathtaking! Great location for the excellent hiking which is to be had in the mountains of Gran Canaria.

10/10 Excellent

Maggie, Las palmas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing views from our very comfortable room. The food, service and the spa were excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was excellent . The only problem was we had been charged for extra breakfast wchich we never had and your bill is in Spanish so it was difficult to figure out what is what. Eventually we get refund.

8/10 Good

Anish, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views
Difficult location to drive to in the mountains, but the scenery around the hotel and from the rooms was incredible. It was a shame it rained during out stay so we didn't get to do any walks or cycle rides.

10/10 Excellent

judefood, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena Vista
The view for our private balcony is a good enough reason to book this hotel, but also the whole hotel and its surroundings are a great experience.thank you.

10/10 Excellent

kat, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel beautiful views
A fantastic view across the mountains, lots of great walks too. Hotel was beautiful with fabulous views, breakfast was excellent. Great spa.

8/10 Good

ms

Liked: Staff & service, room comfort
Paradore in mountains-Bliss away from tourist area
Wonderful views. Very good local cuisine and lovely authentic staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort