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Reviews of Al Redentore di Venezia Apartments

Al Redentore di Venezia Apartments
Fondamenta Ponte Lungo 234/a, Venice, VE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 305 out of 375 reviews" "
Rating 8 - Good. 56 out of 375 reviews" "
Rating 6 - Okay. 7 out of 375 reviews" "
Rating 4 - Poor. 2 out of 375 reviews" "
Rating 2 - Terrible. 5 out of 375 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy to be on the island of Giudecca. It is much quieter than "crazy" Venice but still had nice places to eat. Once we figured out the vaporettos it was easy to get over to the main island. LOVED our view of the canal!
Stayed 2 nights in Sep 2023

8/10 Good

Susan

Liked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Traveled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a scam; stay away
Not clean on arrival; then bathroom flooded which wasn’t sorted for 2 days. Multiple emails exchanged; the chap at the other end was beyond rude. Information at time of booking was misleading. It’s not a luxury apartment. Poor location; just stay elsewhere. Not worth complaining to hotels.com as the customer means nothing to them; they are just a broker.
Stayed 4 nights in Jul 2023
Response from Al Redentore di Venezia on Aug 5, 2023
Dear Dr. Doger,Thank you for having stayed with us and for taking the time to leave your feedback.We always appreciate the guests' comments because it gives us the possibility to improve and deliver high level services to the people who decide to stay with us, but these have to corrispond to reality.There was indeed some dust on the floor in one of the rooms at your arrival; we immediately apologized and sent the maid to clean it up. As a compensation we offered the cleaning of your apartment during the stay, a service which is not included (and you refused it).When you reported the shower leak a member of our maintenance team came to the apartment to fix it, but you didn't allow him to enter. Poor location? The apartments are located on Giudecca island and the guests staying there are well aware of the position. Why make the reservation and then complain about the location? It is a clear and transparent information.We are not happy to respond this way, but we can't tolerate misleading information.In any case we take note of the mentioned points and we'll try to be more specific and clear in providing the information to avoid any kind of misunderstanding.Best regards

10/10 Excellent

Jesus, San Bernardino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and close to everything.
Stayed 3 nights in Jul 2023

8/10 Good

Sue

Stayed 1 night in Jul 2023

10/10 Excellent

Saket

Stayed 3 nights in Jul 2023

10/10 Excellent

Bonnie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Westley

Stayed 1 night in Jan 2023

10/10 Excellent

Rita

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Island property was very quiet but was easy to get to Venice as Vaporetto's run every 15/20 minutes. Apartment is close to many dining options on the Island. The staff for this property responded quickly to our questions and did not fail to make us feel welcome.
Stayed 9 nights in Sep 2022

8/10 Good

Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet location on a little island across from Venice. We actually prefer this island location, far from the much more touristy areas and has much fresher air. Comfortable beds and clean rooms. Definitely enjoyed the freedom of cooking ourselves. Grocery store (Prix) nearby where you can buy very reasonably priced local veggies/pasta/fruits/desserts/drinks and whip up a decent 3-course meal in the apartment rather quickly. Ferry to the main Venice island is fairly convenient with frequent boats but can get pricey if you buy one way tickets (7.5 euros per ride). If you are to take more than 2 rides per day, you want to get multi-day passes (20 euros for one day pass, 30 euros for a two day pass, etc). They are available at ticket booths or ticketing machines.
Stayed 4 nights in Jun 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property in a very quiet place over the canal to escape crowds when needed! Extra boat trips required of course, but worth it if you want a little time away - and still very easy to travel over to the main sights.
Just down the front from the residence, lovely evening bars.
This is the property early evening, building to the far left.
Stayed 3 nights in Apr 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 3 nights in May 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely spacious apartment, super easy check-in, highly recommended
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our apartment was on the ground floor with no view of the water. The apartment was large and had two bed rooms, bathroom, shower room, kitchen and living room. The apartment was clean and tidy and had a coffee machine, microwave, fridge, freezer, cooker and utensils. The shower and bath needed the silicone replaced. The apartment was warm, quiet and nice place to relax. There was a hidden charge of 40 Euro for cleaning and 2 Euro per person per night city tax which was only discovered following our booking. The apartment does not have staff present at reception therefore they requested credit card and passport details over the phone. We decided to check in at their sister hotel (Hotel Nani Mocenigo Palace @ Fondamenta Nani Dorsoduro and received a complimentary drink on arrival. The staff were very nice and helpful. The staff provided my wife with help and support accessing the boat a few hundred yards from the hotel as she uses a wheelchair. This island is an excellent place to stay as you can simply jump on a boat bus anywhere in Venice and get dropped off just around the corner of the apartment. There is a boat every 10 minutes either going to other islands or directly across to Zattere or San Marco and P Roma. I would recommend this apartment to friends and family. The island has a small supermarket which is not particularly clean but does provide for essentials. There is a few restaurants on the island but avoid Ristorante Al Redentore as the food is poor and cold.
Stayed 4 nights in Oct 2019

8/10 Good

MaRenda

Stayed 1 night in Oct 2019

10/10 Excellent

brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem!
What a gem! Great apartment just across from Venice. 1 or 2 water taxi stops depending on which one you get off of. There are restaurants, little shops and even a couple little galleries on the island. It was nice to get away from the hustle and bustle of the main part of Venice and enjoy a smaller neighborhood feel. The main hotel staff were super helpful and attentive to us and helped us with anything we needed. 5 stars all around!!
View from apartment
View looking at mainland Venice
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Coffee maker stopped working. Checking in was difficult.
Stayed 3 nights in Sep 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb apartment
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was Excellent! Totally exceeded our expectations. It was located between the Palenco and Redentore water bus stop. The apartment was spacious and had all the hotel amenities a vacationer would need. The sight from the windows were amazing. The rooms where spacious, toiletries included, great temperature control, full kitchen with coffee pods, sugar, Nutella packets and crackers. Bathrooms were amazing and spacious. It is located across the canal from San Marco, so you get the beauty of Venice with beautiful churches and restaurants but without the crowd of tourist. Taking the water bus ‘vaporetto’, was easy, take the 2 water bus. Make sure you buy the day passes. The apartment communication was a bit confusing. You must contact the property in advance in order to get the check-in information. We didn’t want to provide our passport or credit card number via email so we checked in at their sister hotel Mani Palace hotel. This hotel was beautiful (must have the gelato next door). The friendly receptionist checked us in and gave us the codes to the apartment. The apartment entrance is all code based, so you enter a code at the main door and then to the apartment room. Everyone spoke English so it was easy to communicate. I travelled here with my husband and 12yr old for 1 day since we were doing a European excusion and would definitely do it again for more time. Venice is magnificently beautiful!
Stayed 1 night in Aug 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great value for Venice 👍
Just a wknd stay... But amazing place to stay.. you get to leave the busy Venice behind to a stunning apartment with a local shop around the corner. The sister hotel is not to far away for any assistance and bag drop off 👍👍 will definitely be back.
Stayed 3 nights in Jul 2019

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful quiet apartment
The stay was incredible!!! Quiet area right on the canal. Ice cold ac. Very large 2 bdrm apartment. If you’ve never been to Venice you should know that it is not on a spot with a lot of historical stuff. You need to get a ferry pass so that you can get from island to island. Would stay here again and wished we could have stayed a few more days. You will not be disappointed.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is spacious and nice. there is a small washing machine located under kitchen counter, but no dryer. you have to air dry your clothings. there is a laundry matt near by. this property is excellent for family with children. supermarket is nearby and open at 9 am.
Stayed 3 nights in Jul 2019

10/10 Excellent

Nanimart, Mami, Florida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable for our family of 5. It is close to the water taxi station. The apartment was very clean, comfortable beds and nicely decorated.
Stayed 2 nights in Jul 2019

8/10 Good

Siju, Maryland

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Property was spacious enough for 3. Had two bathrooms, that helped. Close to boat stop and has founden in front of the house. Good location, but need to take boat service to get to the main location (San Marks) - which is not bad. Check in process was tedious. Check in process was not communicated clearly until following up. Also they require passport copies and credit card details emailed to then in email to get checking code. Other option was to go to a different hotel and use their check in facility which is far away from this property. Those who comes first time, all these process will be bit tedious. Also there were no cleaning service or linen replacements during the course of our stay, which seemed bit unusual.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect it was nice to get away from the crowds in the centre of Venice , yet very easy to reach all points via the water bus service
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice apartment in quiet area on Giudecca
Great and comfortable apartment. Very well furnished, spotlessly clean and well managed. Would happily recommend it to any of my family or friends. Absolutely delighted with our choice. Only point of note is you have to use a boat ride to get to the main islands (which are very regular) as there is no bridge connection. Only 2 grumbles. (Hence normal smile for service score) In welcome mail they give you a code opening the front door. What they don’t say is yo need to press the R button first, then the number then press the bell button otherwise it will not work. They could do with adding the full instruction to the welcome mail Supplies issued at the start of stay were great but were used after a few days with no replenishment. I think stays over 3 days should have a second supply of the basics like shower gel etc and Nespresso pods/tea bags.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment. I bit of a struggle getting into the apartment, we were not informed how to check in but it all worked out. I would stay there again. Nice and clean and a great space.
Stayed 3 nights in Apr 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is absolutely amazing!
I recommend this value for money apartment especially for families with kids. Its absolutely HUGE,you could probably get another few beds in the spaces it provides. Beautifully decorated, a massive comfy bed in the main bedroom, large pull out in the 2nd bedroom, 2 large , modern/clean bathrooms, 2 showers 1 bath. The kitchen is great, microwave, large fridge freezer, hob, loads of pots and pans/crockery, kettle, dishwasher, washing machine in the 2nd bathroom. I brought my own dishwasher tablets and washing up liquid sachets, but they were actually provided, plenty of complimentary toiletries & condiments. Huge living area space, sofa & big table and chairs, and a stunning view over the canal to Venice to watch the boats (and ginormous cruise ships!) go by. The whole building is grande, spotlessly clean, very secure and safe, well maintained and luxurious. No visable staff during our stay but this caused no issues. Check in was instant via the telephone provided on the desk, access is gained via a code provided (but be aware you have to enter it very very quickly on the door panel or it resets without letting you know... We thought we were locked out a few times at night before we upped the speed a bit!). Giudecca is stunning, very quiet & quaint & nice to return to such tranquility after a busy day on Venice. 2 vaporetto stops close by & a brilliant Coop supermarket... We bought essentials for very little cost, and travelled everywhere by water bus (9 min approx to Venice)
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside is quite nice, though you would never guess it from the outside! The email communications asked for some documents to be sent by email that I was unwilling to send that way, so then I was told I would need to go to some other hotel on the other side of the water to show my passport, which would have been inconvenient, but in the end they just left me a key in the reception area and I showed them my passport the next day and that was fine.
Stayed 4 nights in Apr 2019

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a wonderful stay at Al Redentore. It was immaculately kept and very comfortable. Had a nice basket of condiments, toasts and espresso and tea. That was very helpful and appreciated. We bought the 2 day pass for passage back and forth- worked out well. Quiet area, comfy beds. All you could ask for on vacation!
Stayed 2 nights in Mar 2019

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, elegant apartment
Beautiful, spacious apartment. Modern bath and kitchen. Not in the main tourist area, but only about 10-15 water taxi to St. Marks. We loved it.
Stayed 2 nights in Mar 2019

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
No out of hours contact locked out the the apartment because the code machine on the front door didn’t work at 11pm at night so had to stay at a different hotel at a cost of £226, terrible customer service not offer of a refund. How you allow place like this on your website is terrible I will be sending a full complaint in the coming days
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and very well equipped inside. Receptionist VERY helpful, as were the other staff .
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

We didn’t get there due to an air strike in Italy !!!!!!!!!!!
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for couples or families. Great hospitality and communication.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying on Giudecca was a great choice, able to get away from the tourist crowds. Apartment warm clean & well stocked. Being able to go to the local Coop and shop and cook saved money on food - Venice can be expensive to eat out. The room was amazing, we had a view from the kitchen of the canal. The reception staff were very helpful with Vap transfers and suggested many local haunts and places to get wine and bites. Highly recommended 10/10.
Stayed 3 nights in Feb 2019

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations! Very comfortable and great service! Very quiet area away from all the tourist spots.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely gorgeous apartment. Loved everything. Pure magic
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4 with grown teenagers staying 2 nights. I actually changed an earlier booking to this place and I am really happy about it. We had excellent facilities. 2 King beds. A kitchen and dining area. Very close to food shopping or restaurant if preferred. So easy to ferry accross to St Mark's Square with boats every 12 minutes. My wife and I hadn't been to Venice for just over 20 years and were so amazed at how much better it was now for a tourist. So many great value restaurants. Excellent food and no service charge.I recall that when we came previously we couldn't afford to actually sit down in a restaurant. The kids loved it and we had great whether for late December. Highly recommend this place .
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet location. Nice clean rooms. Friendly receptionist - we turned up early and as our room had been cleaned we were allowed in.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018