2 restaurants, breakfast, lunch, dinner served; international cuisine
Check availability

Reviews of Crowne Plaza Venice East, an IHG Hotel

4 out of 5
Crowne Plaza Venice East, an IHG Hotel
Viale Della Resistenza 18/20, Quarto d'Altino, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1003 reviews" "
Rating 8 - Good. 275 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GERMAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estadía muy placentera. Aunque no está muy cerca de Venecia y sus lugares turísticos. Está muy bien ubicado cerca a la estación del metro para llegar a Venecia. Pero si van en carro pueden estacionar al entrar a Venecia y el valor del parqueadero es muy favorable. €35 por 24 horas. Seguro volveríamos a esta hotel sin pensarlo.
Stayed 2 nights in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 19, 2024
Dear GERMAN,thank you so much for your amazing feedback!We look forward to welcoming you back again soon!Best regardsMarina Brusa - Hotel Manager

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service, amazing restaurant on-site. We only stayed one night but loved it - thank you. Very quick train ride to Venice and station is a 2-min walk.
Stayed 1 night in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 19, 2024
Dear Irina,we are happy to read your kind words!Thank you so much!We look forward to welcoming you back again soonSincerelyMarina Brusa - Hotel Manager

4/10 Poor

Sue

Disliked: Property conditions & facilities
No air conditioning, consumer service didn’t know what they doing, just confused, I have to check out this day & check back in
Stayed 1 night in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 17, 2024
Dear Sue,thank you for your review!We are even most grateful for the advice about those services that, in your opinion, could be enhanced.Everything has been well noted down!We hope to be presented with the opportunity of welcoming you back again in our house, sincerely

8/10 Good

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel and I would use them again.
Stayed 1 night in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 17, 2024
Dear Grant,thank you for your amazing feedback.We sincerely hope to welcome you back again soon!Kind Regards

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Quiet, clean, peaceful stay away from the hubbub of Venice. Super convenient location - just a 2-minute walk from the train into Venice, which takes about 20-25 minutes. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 17, 2024
Dear Douglas,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

8/10 Good

Phayboune

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the train to central Vince.
Stayed 6 nights in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 17, 2024
Dear Phayboune,thank you very much for your glowing feedback!We truly hope to welcome you back again soon,sincerely

10/10 Excellent

Kaleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this hotel! The staff was so friendly & helpful, going above & beyond. At one point I had to go to the hospital due to illness & the receptionist called me a taxi after explaining my options for transport & what to expect when I arrived at the hospital. The food in the restaurant was delicious (had all the vegan options). We were grateful the train station was conveniently located directly behind the hotel & it was a quick 20 min to Venice (island). I would absolutely stay here again.
Stayed 2 nights in Apr 2024
Response from Marina Brusa - Hotel Manager on Apr 13, 2024
Dear Kaleigh,thank you so much for your feedback and for your nice words! All our Staff put the maximum effort on giving the best service to all our Guests and we are glad we were able to exceed your expectation. We look forward to welcome you soon again at Crowne Plaza Venice East!Marina Brusa - Hotel Manager

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff and location. Would definitely recommend the hotel for your next stay.
Stayed 1 night in Mar 2024
Response from Marina Brusa - Hotel Manager on Apr 3, 2024
Dear Daniel,thank you so much for your amazing feedback.We look forward to welcoming you back again soon!SincerelyMarina Brusa - Hotel Manager

10/10 Excellent

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Marina Brusa - Hotel Manager on Apr 12, 2024
Dear JAMES,thank you so much for your feedback!We look forward to welcoming you back again soon!Kind regardsMarina Brusa - Hotel Manager

10/10 Excellent

Alice Ferreira de

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff is super friendly. We were deciding between staying in Venice or here and ended up choosing this outskirt location. Free shuttle from the airport is very convenient, and the train station to Venice is literally at the door. We arrived at 11:30pm even though the kitchen closed at 11 they managed to sort a pizza for us. Room was cleaned every single day, this hotel is very good value for money.
Stayed 4 nights in Mar 2024
Response from Marina Brusa - Hotel Manager on Apr 3, 2024
Dear Alice Ferreira de,thank you so much for your feedback!We are glad you enjoyed your recent stay with us!We look forward to welcoming you back again soonKind regardsMarina Brusa - Hotel Manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All interactions with staff was 5 star service.
Stayed 4 nights in Mar 2024
Response from Marina Brusa - Hotel Manager on Mar 27, 2024
Dear Erica,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

8/10 Good

Mark, Stratford

Business traveler
Liked: Cleanliness, staff & service
Perfectly fine airport hotel in Venice.
Stayed 1 night in Mar 2024
Response from Marina Brusa - Hotel Manager on Mar 27, 2024
Dear Mark,thank you very much for your glowing feedback!We truly hope to welcome you back again soon,sincerely

10/10 Excellent

Sharmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stuffs are very friendly and properly is very clean
Stayed 2 nights in Mar 2024
Response from Marina Brusa - Hotel Manager on Mar 13, 2024
Dear Sharmin,thank you so much for your amazing feedback!We look forward to welcoming you back again.SincerelyMarina Brusa - Hotel Manager

10/10 Excellent

Yulia, Cape Coral

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a airport shuttle
Stayed 2 nights in Feb 2024
Response from Marina Brusa - Hotel Manager on Mar 7, 2024
Dear Yulia,thank you so much for your feedback!We look forward to welcoming you back againSincerelyMarina Brusa - Hotel Manager

8/10 Good

Fana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Polite staff, clean room I didn’t enjoy the dinner at the restaurant Good breakfast No pick up shuttle service provided from the airport to the hotel on arrival - it was not clear that we had to book 24 hrs before flight.
Stayed 4 nights in Feb 2024
Response from Marina Brusa - Hotel Manager on Mar 6, 2024
Dear Fana,we appreciate your review about your recent stay at Crowne Plaza Venice East - Quarto d'Altino.Thank for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service and make all our Guests feel welcomed. We are even most grateful for your advices, which are such a valuable source for us, regardless of whether it is good or bad, and help us to improve our service.We hope for the opportunity to welcome you back in the future.Kind Regards

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight, quiet, friendly, clean. A well priced hotel. The airport shuttle is a great amenity.
Stayed 1 night in Feb 2024
Response from Marina Brusa - Hotel Manager on Mar 6, 2024
Dear Juan,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed night before flying out of Marco Polo. Very good restaurant on site and room was large and clean. Friendly staff - very easy stay
Stayed 1 night in Feb 2024
Response from Marina Brusa - Hotel Manager on Feb 26, 2024
Dear Donald,thank you so much for your kind review!We look forwad to welcoming you back again soonSincerelyMarina Brusa - Hotel Manager

8/10 Good

Melany

Front desk staff were very helpful. Patiently answered all our questions. Bed was cozy and comfortable.
Stayed 1 night in Feb 2024
Response from Marina Brusa - Hotel Manager on Feb 29, 2024
Dear Melany,thank you so much for your feedback!We look forward to welcoming you back againSincerelyMarina Brusa - Hotel Manager

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from a self described "boutique" hotel in Paris, Crowne Plaza Venice was a welcomed change of scenery. From the booking through Expedia, to the communication exchanged with the hotel via e-mail and phone calls, Crowne Plaza staff was always eager to help and a pleasure to deal with. The shuttle service provided from Marco Polo is a great bonus, the room was great, and the breakfast buffet is an incredible bang for your book (especially if pre-booked). Overall, only great things to say about the hotel and will sure keep in mind for future stays. Thank you.
Stayed 1 night in Feb 2024
Response from Marina Brusa - Hotel Manager on Feb 26, 2024
Dear Christophe,1000 times thank you for your amazing review!!! It's such a pleasure to read how much you loved your stay with us. It will be an incredible pleasure to welcome you again in the future, sincerely Marina Brusa - Hotel Manager

10/10 Excellent

Dina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Marina Brusa - Hotel Manager on Feb 21, 2024
Dear Dina,thank you for your feedback!We look forward to welcoming you again!Best regardsMarina Brusa - Hotel Manager

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an extremely convenient stopover on our way to a ski vacation in the Dolomites. The free shuttle provided us transport from Marco Polo Airport very shortly after landing. The town was walkable from the hotel and had a few dining options, although we ended up with great takeout pizza from a place very near the hotel. The breakfast was fantastic, with a large variety of hot and cold food options. In addition, the train station, from which you can local trains into Venice, is only a three minute walk.
Stayed 1 night in Feb 2024
Response from Marina Brusa - Hotel Manager on Feb 19, 2024
Dear Glenn,thank you for your invaluable feedback. We are glad to hear you enjoyed yourself so much while staying at our Crowne Plaza Venice East. We look forward to welcoming you back again soon.Kind RegardsMarina Brusa - Hotel Manager

8/10 Good

Pierre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 2 nights in Jan 2024
Response from Marina Brusa - Hotel Manager on Jan 30, 2024
Dear Pierre,thank you for your feedback. We are really pleased to know you enjoyed your stay.We truly hope to welcome you back again soon,sincerelyMarina Brusa - Hotel Manager

2/10 Terrible

Murat

Stayed 1 night in Jan 2024

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe and nice Hotel!
Stayed 1 night in Dec 2023
Response from Marina Brusa - Hotel Manager on Jan 5, 2024
Dear JOSE,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind RegardsMarina BrusaHotel Manager

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have a lot of time as we had an early flight out of Venice but the hotel was perfect!! The shuttle we got at 0500 got us to the airport in plenty of time for our 0655 flight. We had time to jump on the train that is literally around the corner from the hotel to shop for a few more Christmas presents before heading home. It was a perfect option and great price!! Staff was extremely helpful and friendly!! Highly recommended!!
Stayed 1 night in Dec 2023
Response from Marina Brusa - Hotel Manager on Feb 12, 2024
Dear Donna,thank you very much for your kind review!We truly hope to welcome you back again soon!SincerelyMarina Brusa - Hotel Manager

10/10 Excellent

Faisal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Train station about a block in the back of it and that makes it very convenient. Also has a free airport shuttle.
Stayed 1 night in Sep 2023
Response from Marina Brusa - Hotel Manager on Dec 20, 2023
Dear Don,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

10/10 Excellent

Urzula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place close to the train, very good neighborhood, friends staff, good room
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Dec 6, 2023
Dear Urzula,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful professional staff! Especially the front desk. I arrived very late because of travel complications. It was easy to stay in touch with the desk and I was so grateful after 11 hours of travel woes that they kept my room for me. The room was great- clean, smoke free and with a wonderful bed. Giant bathtub. The airport shuttle was perfect- but make sure you confirm that in advance. It is a distance from the airport. Flight crews use this hotel. Comfortable large airport shuttle. Good shuttle driver- kind and professional. All around great ending to a horrible travel stay. Thank you CP
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Dec 5, 2023
Dear Jennifer,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

4/10 Poor

IVONNE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No friendly the employees are not happy
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 30, 2023
Dear IVONNE, thank you for taking the time to share your experience about your recent stay at our hotel. It’s especially saddening for us your opinion about our team, whose professionalism and courtesy is one of our points of strenght. Sorry for not providing you with our usual standard of service. Rest assured, your precious comments will be a crucial factor for us, as we continuously search for ways to improve our job. Again, thank you for your feedaback.Kind regards Marina Brusa - Hotel Manager

10/10 Excellent

Kimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girls were so helpful, everything was easy and well planned
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 26, 2023
Dear Kimi,thank you so much for your amazing feedback!We are glad you enjoyed your stay with us and we look forward to welcoming you back again soon!Best regardsMarina Brusa - Hotel Manager

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service to the airport. Nearby train station. Clean room.
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 22, 2023
Dear Steve,we are glad you enjoyed your stay with us!Thank you so much for your feedback.We look forward to welcoming you back again!SincerelyMarina Brusa - Hotel Manager

10/10 Excellent

Gale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay there. The shuttle to and from the airport was good too!
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 22, 2023
Dear Gale,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

10/10 Excellent

Angelo

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
I reserved the hotel last minute and is value the money ask for the room I raccomended this hotel closed the airport and the driver is very good and very friendly
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 22, 2023
Dear Angelo,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

6/10 Okay

Thomas

Stayed 1 night in Nov 2023

8/10 Good

Leslee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and comfortable.
Stayed 1 night in Oct 2023
Response from Marina Brusa - Hotel Manager on Nov 18, 2023
Dear Leslee,thank you for your positive feedback!We are glad you enjoyed your stay.We look forward to welcoming you againSincerelyMarina Brusa - Hotel Manager

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sheets even smelled fresh and clean.
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 18, 2023
Dear Jeanette,thank you so much for your amazing feedback!We truly hope to welcome you back again soon!Kind regardsMarina Brusa - Hotel Manager

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to rail station and room nice at a reasonable price Free airport shuttle a big plus(about15-20 minutes.) Mini-fitness room was just that and fair walk to nearest pizza-kabob restaurant beside hotel's. About a mile to city center and very limited things to do
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 16, 2023
Dear Jon,thank you for your positive feedback.We look forward to welcoming you back again soon!SincerelyMarina Brusa - Hotel Manager

8/10 Good

Elma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would've rated this place as overall 5 stars, but it was difficult to place a room service order and some of the items we asked for were not delivered. Not a huge issue, but since we were only there one night for less than 12 hours, that ended up being the most notable experience from our stay. That said, the food was delicious with a great selection, everything was very clean, they scheduled an early morning taxi for us, and the check-in/check-out process was very easy.
Stayed 1 night in Nov 2023
Response from Marina Brusa - Hotel Manager on Nov 22, 2023
Dear Elma,thank you for your positive feedback.We would like to apologize for the inconvenience occured with the room service.However, we are glad you enjoyed your stay.We truly hope to welcome you back again soon!Kind regardsMarina Brusa - Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ashwin, wallingford

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Marina Brusa - Hotel Manager on Nov 3, 2023
Dear Ashwin,thank you for your amazing feedback.We sincerely hope to welcome you back again soon!Kind RegardsMarina Brusa - Hotel Manager

10/10 Excellent

George

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Shuttle available
Stayed 1 night in Oct 2023
Response from Marina Brusa - Hotel Manager on Nov 3, 2023
Dear George,thank you for your amazing feedback.We look forward to welcoming you back again soon!SincerelyMarina Brusa - Hotel Manager

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice to have a train station very close and easy to get to.
Stayed 1 night in Sep 2023
Response from Marina Brusa - Hotel Manager on Oct 29, 2023
Dear Margaret,thank you so much for your feedback.We look forward to welcoming you again!SincerelyMarina Brusa - Hotel Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023

4/10 Poor

Aaron, Cedar Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the metro was very close. They had a airport shuttle, but it was very difficult to use. Thus we spent €50 to arrive. We had our luggage lost at the airport. The airport said they would deliver too the hotel. We keep calling the hotel asking if our luggage arrived. No, we even asked after arriving late at the front desk ater spending the day in Venice. No. When we arrived our room. There it was.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a short train ride from Venice downtown. The restaurant’s are good and the rooms large . Wonderful place to stay when visiting Venice. And a free shuttle to and from Marco Polo airport.
Stayed 3 nights in Oct 2023
Response from Marina Brusa - Hotel Manager on Oct 28, 2023
Dear Robert,thank you so much for your glowing feedback!We look forward to welcoming you back againSincerelyMarina Brusa - Hotel Manager

8/10 Good

Danielle, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a free sirport shuttle. Staff were friendly and helpful. Room needs an upgrade.
Stayed 1 night in Oct 2023
Response from Marina Brusa - Hotel Manager on Nov 3, 2023
Dear Danielle,thank you for your positive feedback.We sincerely hope to welcome you back again soon!Best regardsMarina Brusa - Hotel Manager

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport
Stayed 1 night in Oct 2023
Response from Marina Brusa - Hotel Manager on Oct 26, 2023
Dear Max,thank you for your positive feedback.We sincerely hope to welcome you back again soon!Kind regardsMarina Brusa - Hotel Manager

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
General condition of hotel is not great. Crumbling tiles in bathroom, stopper doesn’t for tub, etc. Also hallways not vacuumed. Emailed 2 hours ahead to arrange shuttle but no response until I phoned when we landed. So waited in airport 90 mins for pickuppickup
Stayed 1 night in Oct 2023
Response from Marina Brusa - Hotel Manager on Oct 26, 2023
Dear Thomas,thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience was not up to your expectation. Regarding our free shuttle service, it operates at scheduled times and it has to be booked in advance, as reported in our website.Again, thank you for your comments.Kind regardsMarina Brusa - Hotel Manager

10/10 Excellent

Paul

Stayed 1 night in Oct 2023