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Reviews of Hotel Lugano Torretta

4 out of 5
Hotel Lugano Torretta
Via G. Rizzardi, 11, Mestre, VE

Reviews

8.2

Very Good

Rating 10 - Excellent. 166 out of 427 reviews" "
Rating 8 - Good. 177 out of 427 reviews" "
Rating 6 - Okay. 52 out of 427 reviews" "
Rating 4 - Poor. 22 out of 427 reviews" "
Rating 2 - Terrible. 10 out of 427 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mahalakshmi, Ashburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locatio
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel coukd offer more facilities such as a pool and or spa
Stayed 3 nights in Apr 2024

4/10 Poor

Janice, Calgary

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower barely worked which was better than the wifi which didn't work at all. Also cancelled my booking a couple of days before I was due to arrive. Worked it out and stayed there anyway, hotel sent several emails advising of a higher price. Did not pay it because we had already booked and paid in advance. Many other places to choose so do yourself a favour and choose one of them.
Stayed 1 night in Mar 2024

8/10 Good

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the on site restaurant and proximity of public transportation.
Stayed 2 nights in Jun 2023

10/10 Excellent

FAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Good !!
Stayed 1 night in Nov 2023

6/10 Okay

Sherif

Liked: Cleanliness
Just OK
The air condition was not working unfortunately, I had to open the balcony door where it was very noisy outside. Breakfast is very basic as compared to other hotels of the same range. No kettle in the room
Stayed 2 nights in Nov 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Arnaud

Liked: Cleanliness, staff & service
Great location!
Great location for the train (like 3 mins of walking) but the facilities was a little bit old and not in good shape. They closed the A/C 1 week before our stay but the temperature was 22-23 celcius outside so it was like 30 in the room. We talked with the lady at the reception and she did everything for an accomodation. They transfered us in a new room with fresh air (doors open in the room) but we slept with musquitos. Maybe the A/C needs to stay open a little bit longer for comfort of the guests... The breakfast was ordinary and the coffee machine delivered cappucino with powder milk. It was not good coffee...
Stayed 3 nights in Oct 2023

6/10 Okay

Petra

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Good enough for the price.
Stayed 2 nights in Oct 2023

2/10 Terrible

Stuart

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The main route to this hotel travelling from the train/ bus station was an underpass which was used by local drug addicts, so walking through this area felt uncomfortable to say the least!! Our room was dirty, old and in need of repairs. Don’t book, end of!!
Stayed 3 nights in Oct 2023

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 1 night in Oct 2023

10/10 Excellent

Chinmay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and
Stayed 1 night in Oct 2023

8/10 Good

Wentao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nearby tunnel under railway is very dirty, making access to the hotel from bus and train stations not that pleasant.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Mestre Station
This hotel is quite dated but we found the room big, comfortable with quiet air-conditioning, bath with shower, but the room had no tea or coffee making facilities in the room, there were areas to relax and breakfast catered for all
Breakfast
Breakfast
Breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

Won

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price hotel with free breakfast
Close from train station. Breakfast was good as well. If you have a Venezia city pass, you can take city bus from airport to Mestre Station or opposite way. It takes 25 -30 minutes. Isle carpet is very old, it need to be change.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Great location, 2-star at its best
Google says this is a 4-star hotel, but this hotel is 2 stars at its max. The location is great and close to train station, but the breakfast is limited and they don’t replenish the breakfast fast enough. They had a lot of travel groups when we were there. We arrived 7:30am, some of the food were already finished. Room is small, and all the toiletries are nowhere near a 4 star standard.
Stayed 1 night in Sep 2023

4/10 Poor

MEHRDAD

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed here in June 2023. The fridge didn't work well, it was almost room temperature in there. The air conditioning however did worked well. Large and spacious room. Shower was small and it leaked water. The hair dryer looked like it was from the 1950's. Everything was so outdated in the room. There is pretty much nothing around here other than sketchy people around the neighberhood. No food options around. Free breakfast and a direct bus to Venice were the benefits of this hotel. The staff were friendly as well.

8/10 Good

Alessandro

Stayed 1 night in Jul 2023

8/10 Good

Gardy

Liked: Staff & service, property conditions & facilities
Close staff was great i will be back
Stayed 2 nights in Jul 2023

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and convenient location
Stayed 2 nights in Jul 2023

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Jeff, Riverview

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to the train station so if you’re arriving or leaving by train it’s very convenient. It is a fair distance from Venice island but there is a bus stop only a short walk from the hotel and a direct bus to Venice so you can be there in about 20 mins.

8/10 Good

Denisse

Liked: Cleanliness, staff & service
The location is good, about 5-10 min from bus and train station. Facilities are ok, a bit outdated but good.
Stayed 2 nights in Jul 2023

10/10 Excellent

Raynold, Fort Collins

Traveled with family and small children
The room looks freshly remodeled. Very nice! The halls looked like they are over due for renovation.
Stayed 1 night in Jul 2023

6/10 Okay

Alex

Stayed 1 night in Jun 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Only a one night stay. The hotel was ok. Room had very tired and old decor, in complete contrast to the hotel lobby. Staff were friendly and helpful, breakfast was good. My main issue with the hotel is out of their control. Walking access from arrival at the station is via a long pedestrian and cycle underpass under the road and station. It’s a bit hard to find at first, and I didn’t feel safe walking alone through it. It was my personal feeling as a solo traveller. However, the Marghera area that the hotel is in was lovely. I used the local shops and cafes, everyone was very friendly.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
A very friendly , polite, and helpful staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was near by train station and bus terminal.
Stayed 4 nights in May 2023

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities, room comfort
AC broken, good convenience, but not great in all.
Their AC was out in the room. I asked about it and they just said that there was nothing to be done, and it wasn’t their fault. That is probably true. But maybe they could have offered another room, or a discount or something. But they didn’t. They didn’t even say that they couldn’t offer that even if they wanted to. The bathroom light didn’t work right. It took about 30 seconds to warm up, which is quite a while to wait in the middle of the night. We used the flashlights on our phones instead of waiting. The cappuccino they included with breakfast came from powdered coffee and milk. It was pretty bad compared to cappuccinos all over the rest of Italy. It was very convenient to the metro. They did store our luggage for us (because they delayed our check in time by an hour). Overall, not great. But also nothing that was too terrible to deal with.
Stayed 2 nights in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Very good all round
I chose the hotel for its proximity to transport connections to the airport and the city and found these as good as I hoped. The hotel itself is lovely and the restaurant food excellent. I shall return whenever I can.
Stayed 1 night in May 2023

10/10 Excellent

Joseph, Westfield

Stayed 1 night in Apr 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel to stay.
What was a nice place to stay, near the train station and just 15 minutes by bus to venice. Breakfast is brilliant. Bar is also cheap!
Stayed 4 nights in Apr 2023

10/10 Excellent

Priten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, well positioned, no complaints!
Beautiful hotel, well located. 3 minute walk to the bus stop which then takes you directly into Piazza Roma in Venice within 20minutes. A much cheaper and higher quality stay than staying on the mainland. Highly recommended.
Stayed 1 night in Apr 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, property conditions & facilities
GREAT PLACE TO STAY TO GO TO VENICE, THE BUS STATION IS A BLOCK AWAY AND THE HOTEL SELLS THE TICKETS AT THE LOBBY. THE ONLY ITEM IS THAT THE AIR CONDITIONING WAS NOT WORKING, WHEN WE ASK THE MANAGER HE SAID, NO AC DURING OUR STAY.
Stayed 1 night in Mar 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice hotel. Good rooms and comfy bed. Reception staff very helping and parking was good. Close to train station to get to Venice.
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to tram, bus and train to get to Venice. Staff was very friendly and helpful. Excellent breakfast.

8/10 Good

Mihaly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jan 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

QIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. First night AC was not working, fixed the next day.
Stayed 2 nights in Oct 2022

10/10 Excellent

Yoav

Stayed 1 night in Oct 2022

8/10 Good

Ruth Renati

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel at very convenient location (bus and trains station around). Staff very friendly. My room is very good (big and new). I requested a crab and they attended with out extra cost. unfortunately the air conditioning did not work all the time. Breakfast is simple, but ok. In conversation with other guests I discovered that the cheaper room is in the old part of hostel and is not so “fancy”. Recommend to book the medium price I order to have a good rom :) .
Stayed 7 nights in Oct 2022

8/10 Good

jonathan

Liked: Cleanliness, staff & service
Not bad for the location
Stayed 1 night in Oct 2022

8/10 Good

Denis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room on 4th floor. Nice views and it was not noisy. The only problem we had was the air-con wasn't working and I was bitten by mosquitos and the room was over 30 degrees. I sensed that air- con was being Limited due to high energy costs. So we could perhaps understand this. It was a bit uncomfortable, but we enjoyed the place and breakfasts were good. Nice staff.
Stayed 5 nights in Oct 2022

10/10 Excellent

maria, ALPINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location 5 min walk to train for a 10 min ride to Venice. The hotel was very clean and the rooms comfortable
Stayed 2 nights in Sep 2022

10/10 Excellent

Kenny

Stayed 2 nights in Sep 2022

8/10 Good

Encarnacion

Stayed 1 night in Sep 2022