Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by Tyrone from Cocoa Bach FL

Nice Hotel close to train station

Posted Jun 17, 2013
Pros: Nice walking area
Cons: It look like to hotel is remodeling now, but we were in the new area
Location: Train station, and shopping.
Nice area to stay, close to train station to Venice, or walk to Marco Piazza. The hotel is a 5 min. cab ride to the cruse port. The room we had was very nice with a view over the Hotel outdoor area.
2 out of 5
by CGgirl FL from Miami, Fl

Not a 4 star

Posted Aug 29, 2012
Pros: close to train station and bus stop
Cons: the hotel advertises as a 4 star, it's more like a 2 star. very old and not updated.
Location: Great location to get public transportation.
This hotel is not a 4 star. Do not be fooled by the pictures of the lobby. The hotel is very old and rooms are as well. The bathroom was the best part of the room.... Overall it was more like a two star hotel. The only other positive thing was it was close to the train station and bus stop!
4 out of 5
for Everyone
by A verified traveler from California, USA

quiet spot near venice

Posted Aug 5, 2012
Pros: newly remodeled
Cons: internet didn't work
Location: quiet, close to Venice, a little tricky to find
great place to stay, a little tricky to find. Rooms were clean and confortable, Only a short bus ride to venice. The bus stop is really close to the hotel. The city is quiet, and there are several restaurants a short walk away. Only complaint the internet connection was very bad, and didn't really work, When I asked the staff about it, they could not do anything about it. breakfast was good. food always plentiful.
4 out of 5
for Everyone
by A verified traveler

Lovely hotel, very helpfull staff

Posted Jul 24, 2012
Pros: customer service
Location: easy to find and close to the port.
We arrived at 10pm and unfortunately there was no parking space left in the garage. The lady at the desk was extremely helpful and offered to move her own car for us to park in her space. Unfortunately when she moved her car another car took this space but she then called another member of staff and eventually we found a safe space for our car. Really great customer servcie. Nothing like our experience in Innsbruck the previous night when the staff did not bother. Thumbs up for customer service in Hotel lugano! The room was nice, clean and comfortable and the hotel has a contemporary touch all around suitable to the area of Venice that is positioned.