Ratings based on 174 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from new york
Don't have food in the room service !Posted Sep 8, 2014
the only thing really bad , and this made me change of the hotel , you dont have nothing to eat in the room, just nuts, if are hungry you are dead, because just have little hours with services room , and this is terrible !
by A verified traveler from Seattle
Nice hotel in good areaPosted Sep 2, 2014
Cons: The staff manners. Maybe they don't like americans
Location: The location was close to St Marks Square. Good location.
This was a nice hotel. The staff were a bit stuffy. We paid extra for this hotel I was very disappointed in the way the staff treated us. Wouldn't recommend this hotel. I think you could find others where they might not be so rude.
by A verified traveler from CA
Location is great.Posted Aug 15, 2014
Rooms were too small. Free wifi. Staff are not friendly and don't appreciate the customer chose their hotel! Restaurent food and staff are super nice. Best thing.
for Everyoneby A verified traveler from ENGLAND
Great location for a Venice holiday.Posted Aug 10, 2014
Pros: THE LOCATION. THE DAILY FRESH BED LINEN. THE SERVICING OF THE ROOM TWICE DAILY. THE PROVISION OF BATH ROBES.
Cons: MORE COURTESY FROM ALL STAFF. . TEA AND COFFEE MAKING FACILITIES IN THE ROOMS. USE OF AN IRON. INCLUDE BODY LOTION IN TOILETRIES PACKAGE.
Location: PERFECT LOCATION FOR WATER TRANSPORT AND ST MARK'S SQUARE. COURTESY WATER TRANSPORT TO MURANO PROVIDED BY THE HOTEL.
VERY WELL LOCATED HOTEL WHICH MADE GETTING ABOUT VERY EASY. ROOM A LITTLE ON THE SMALL SIDE BUT CLEAN AND WELL SERVICED. WOULD HAVE APPRECIATED BODY LOTION BEING PART OF THE DAILY TOILETRIES PROVIDED AS WE HAD TO KEEP LIQUIDS TO A MINIMUM IN OUR HAND LUGGAGE ALLOWANCE AND DIDN'T TAKE ANY WITH US, EXPECTING THIS TO BE PROVIDED IN A FOUR STAR HOTEL. ALSO EXPECTED THE USE OF AN IRON BUT NONE AVAILABLE IN THE ENTIRE HOTEL! CLOTHES COULD BE IRONED BY HOTEL STAFF BUT AT AN EXPENSIVE COST. WOULD HAVE EXPECTED TEA AND COFFEE MAKING FACILITIES IN THE ROOM BUT WITH BREAKFAST COSTING 25 EUROS PER PERSON (CONTINENTAL PRICED AT 18 EUROS) ONE QUICKLY REALISED THAT THE HOTEL WISHED TO MAKE AS MUCH MONEY AS POSSIBLE SERVING FOOD AND BEVERAGES TO ITS GUESTS. ATTENTION FROM STAFF AT RECEPTION A LITTLE MIXED - MOST GOOD BUT ONE OR TWO COMPLACENT. ON THE DAY OF DEPARTURE I HAD TO ASK THE RECEPTIONIST TO STOP A PRIVATE, CASUAL CONVERSATION WITH ANOTHER MEMBER OF STAFF TO GIVE HER FULL ATTENTION TO PREPARING MY BILL AS I WAS IN A HURRY TO CATCH MY TRANSPORT LINK TO THE AIRPORT. THE RESULT WAS THAT SHE COMPLETELY 'LOST HER VOICE' - NO THANK YOU, NO GOODBYE SPOKEN - I LEFT THE HOTEL WITH A FROSTY GLARE! WHAT HAPPENED TO PROFESSIONAL BEHAVIOUR?
for Everyoneby A verified traveler from Montreal,Canada
Perfect location , very nice hotel !!Posted Aug 7, 2014
Pros: the location, the cleanlyness and the food at the restaurant !!!
Cons: The bed sheets- they were in linen and stiff, not too comfotable after a day in the sun
Location: Location is perfect , you are close to Place St-mark and the Basilique , even to the Rialto bridge. Murano, wich is a MUST SEE is only 20 min away .
First time in Venise, what an experience ; pefect location ( 20 min from the airport in taxi). Bell boy greets you on your arrival, amaizing art in the lobby. Rooms are a good size , huge bathroom all in marble . Close to everything to see. This hotel has the best restaurant in Venise with a view on the Grand Canal, very romantic !!
for Everyoneby A verified traveler from Philadelphia
Superb Location and Internet was ExcellentPosted Aug 3, 2014
Pros: Concierge was very helpful.
Internet was excellent. Staff was responsive. Room was clean. Room was small large enough fpr what we needed and included desk for computer..
Recommendedby A verified traveler
Posted Jun 13, 2014 on Hotels.com
Recommendedby Neil from Sydney
Posted Jun 11, 2014 on Hotels.com
friendly, helpful service
for Couplesby pablo from Santiago, Chile
Nice viewPosted May 11, 2014
Cons: more option for breakfast
Location: Location was terrific, near to san marco place and in front of grand canale. Walk, walk and walk the city; go to Burano,
Nice arrived from the airport directly to the hotel by boat.
for Everyoneby Jo from San Diego, CA, USA
Hotel right on the canal.Posted Apr 12, 2014
Pros: Location. View.
Cons: Better service. Friendlier staff. I didn't experience bad service, but there is room for improvement in service.
Location: San Marcos square, Gondolas, Vaporetto stop all a minute away.
The best part of this hotel is it's location. It is located a 2 minute walk from San Marcos' square. The view while having breakfast or a drink on the terrasse is absolutely breath-taking. I imagine that some of the rooms may have a similar view. I stayed in a single-bed room located in the annex. There is no view, and although the room is small, it was perfect for me. I stayed during the first week of April, 2014 and the prices are relatively low in this period. Overall, I have no complaints.