Reception

Reviews of Hotel Mezzo Pozzo

2 out of 5
Hotel Mezzo Pozzo
Cannaregio 4529, Campo Santi Apostoli, Venice, VE

Reviews

8.4

Very Good

Rating 10 - Excellent. 33 out of 81 reviews" "
Rating 8 - Good. 33 out of 81 reviews" "
Rating 6 - Okay. 10 out of 81 reviews" "
Rating 4 - Poor. 2 out of 81 reviews" "
Rating 2 - Terrible. 3 out of 81 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Della Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful very impressive
Stayed 2 nights in Sep 2023

4/10 Poor

Matthew

Stayed 1 night in Jun 2023
Response from Alessia on Jun 18, 2023
Thank you very much!

10/10 Excellent

Husain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great staff and wonderful hotel
It was an excellent experience. The staff were very friendly, helpful and accommodating. Special thanks to Mr Matteo and Alessia who were very helpful especially when we were in need. They are great people and gave us an excellent service. Highly recommend this hotel!
Stayed 1 night in Oct 2022

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service
The staff was wonderful. An old building with many stairs.
Stayed 2 nights in Sep 2022
Response from Reception on Sep 11, 2022
Thank you for your kind words from all of our staff.Reception Hotel Mezzo Pozzo

8/10 Good

Graeme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The glory of Venice
Amazing stay - just hard to get up 4 steep flights of stairs with suitcases… but what’s not to love - a really charming place and friendly staff
Stayed 2 nights in Aug 2022
Response from Reception Hotel Mezzo Pozzo on Sep 11, 2022
Thank you for your kind words from all of our staff.Reception Hotel Mezzo Pozzo

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, and reception staff were excellent. Facilities were basic and if you’re on the top floor there are LOTS of stairs but a great price and overall would definitely recommend.
Stayed 3 nights in Aug 2022
Response from Reception Hotel Mezzo Pozzo on Sep 11, 2022
Thank you for your kind words from all of our staff.Reception Hotel Mezzo Pozzo

2/10 Terrible

Barzan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed at the hotel apartment which is 5 minted walk from the real hotel. I was not told that upon booking that the apartment is in separate location. No receptionist on site. We were told to take a video tour to go to the apartment. The apartment was old, extremely small shower, very inconvenient. Total rip-off.
Stayed 2 nights in Jun 2022
Response from Management on Jun 28, 2022
first: you are a total ignoramus and reading your review also a liar. In your booking it is well written Deluxe Apartment Annex Building, our staff in reveption welcomed you and accompanied you to the Deluxe Apartment which is not "old" is ancient but totally renovated, and is located in a Venetian Palace of 1700, with original frescoes on the walls and ceilings. We've already put you on Expedia's unwanted customer list. Goodbye.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Matteo on Jan 12, 2019
Thank you!!

10/10 Excellent

Ming, Mi. US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, reasonable price, clean, comfortable bed, good breakfast
Stayed 1 night in Aug 2018
Response from Matteo on Jan 19, 2019
Thank you

6/10 Okay

Marissa

Liked: Cleanliness, staff & service
Not easy to find the hotel, to many stairs.
It was ok, to many stairs to get to our room.
Stayed 1 night in Aug 2018
Response from Matteo on Jan 19, 2019
Thank you

8/10 Good

Shirley, los angeles, CA

Liked: Cleanliness, staff & service
location was great; staff were very nice. If you have problem with stairs don't book this hotel. we got the last floor room and finished my trip with knee pain. Very hard stair case, steep and long. That was the only negative part of the hotel, beside the old beds. over all ok.
Stayed 2 nights in Jul 2018

10/10 Excellent

angel, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Very quiet location but was able to walk everywhere from here. Bakery’s and restaurants nearby were excellent and very affordable.
Stayed 2 nights in Jun 2018
Response from Matteo on Jan 19, 2019
Thank you

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and very friendly staff
Cristina at the receptions was the best. She is very helpful and friendly. The place is withing walking distance of all the major sites and great places to eat. The steps to get to our room was a little bit of a challenge but expected in a city that old.
Stayed 1 night in Jun 2018
Response from Matteo on Jan 19, 2019
Thank you

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here my first time in Venice, and I suspect the things I didn’t love might be the same at other hotels in the city (bathroom not connected to the bedroom, had to leave the key at the front desk everytime we left). The concierge when we checked in was very friendly and helpful. Really liked the location- bit of a walk to the major tourist attractions but that just meant fewer crowds. We were also able to walk to and from the train station instead of paying extra to bring luggage on a water taxi.
Stayed 1 night in May 2018
Response from Matteo on Jan 19, 2019
Thank you

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We arrived on the 29th April 2018. It was a 19 min walk from bus station. We did have some trouble finding the hotel but We would recommend you look for the number on the wall. We had a warm welcome. We were told that we need to pay 8 euros for city tax. We were given a map and plenty of recommendations to where to visit. Our room was small but it was ideal for us. It was very quirky and authentic. The room was very clean. The bathroom was seperate and because of this we had slippers and robes. Great location to pubs/ restaurants Would love to go back and will definitely recommend to family and friends.
Response from Matteo on Jan 19, 2019
Thank you

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Lovely place, lovely staff, amazing location. Super steep stairs to our room so inquire ahead if unable to climb with luggage. Would definitely stay here again
Response from Matteo on Jan 19, 2019
Thank you

6/10 Okay

Terri

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very quaint and charming.. unfortunately I did get insect bites.. not bed bugs but something else. I do get severe reaction to bites so I was getting more each day which made my stay uncomfortable.. I did alert the frontdesk not to complain but to let them know for their future guests. Lucky that this place is very centrally positioned and pharmacies available.
Response from matteo on Jan 19, 2019
Tnak you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Venice
We wnated a hotel that was on the main island of Venice. it's nice and clean and the staff is excellent. If you get the room that sleeps 5, just be aware that there is no elevator, and to get there you need to climb 2 shorter flights and 2 long flights of stairs, with all your luggage. otherwise, it was a great hotel.
Stayed 3 nights in Mar 2018
Response from Matteo on Jan 19, 2019
Thank you

8/10 Good

Nancy, CAnada

Liked: Cleanliness, staff & service, property conditions & facilities
quaint hotel in the heart of Venice
Very quaint hotel - friendly staff, clean room. INteresting view. Enjoyed our stay.
Stayed 2 nights in Jan 2018
Response from Matteo on Jan 19, 2019
Thank you

10/10 Excellent

Rashid, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice 2 night stay
The hotel is in between a small lanes. If you're a first time in Venice, you might miss it. The room is spacious for a family of 5. The toilet look new and and the bed I'd comfy. I'll recommend this hotel. And the price is resonable.
Stayed 2 nights in Dec 2017
Response from Matteo on Jan 19, 2019
Thank you

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carina (Cute) Palazzo Veniziano
Good hotel in good area. Clean and friendly. To get to some of the rooms you have to be prepared to climb some stairs - but not really a problem.
Stayed 2 nights in Nov 2017
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

10/10 Excellent

Laura, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice and informative staff with 24 hour reception desk. Spacious family room with comfortable beds. Great location in the heart of Venice with restaurants and shops nearby.
Stayed 2 nights in Oct 2017
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Venice
Very good location
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place, great hotel, would definitely come back:)
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

8/10 Good

jason

Liked: Cleanliness, staff & service, room comfort
Charming small hotel, very nice staff
Charming small hotel, very nice staff working there, down a quiet ally, but very conveniently located to vibrant larger streets. Wonderful weekend. Thanks you!
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great hotel! Highly recommend!
The lady who created us spoke English very well. She was very helpful in finding good places to eat and thugs to do. We are a family of four and were impressed with the size of the room. It easily accommodated all four of us. My kids called it the princess room as it was filled with beautiful old furniture and a chandelier. The room and bathroom were very clean, breakfast was served in our room and was delicious. Excellent location. I had read other reviews about no loft, but there was plenty of room on the stairs to carry any luggage, and the stairs were not narrow. It was really easy and convenient! We could not get the free wifi in our room, but enjoyed hanging out in the sitting area on our floor and got wifi just fine there. The hotel really is classic Venice. It was a great stay! I highly recommend it.
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

6/10 Okay

Sherman, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Stair Stepper
The free breakfast is not delivered to your room as stated but was tasty (typical Italian breakfast with your choice of drink). You tell them what time you want the breakfast set up in the breakfast room on the first floor.The hotel is hard to find as the address is different from what is listed on Hotel.com There is something about the region and the street (which is a narrow alley as many streets are). We finally found it after searching for two hours as we were in the vicinity and a restaurant attendee was familiar with the name. We were on the third and final floor which entailed climbing three sets of 19 steep narrow stairs and one set of 21 stairs. There are no elevators. So you can imagine how difficult this was with luggage. They did have a lift but it is used for the cleaning crew to get linens up. There are nine rooms and three were on our floor. We are in good shape and the stairs were a choir. The ceiling was slanted as if it was an attic so watch you head. We were overcharged (not what was quoted by Hotels.com) and in the process of getting a $50.00 refund. This is partly my fault as I could not identify the numbers she wrote down and could not catch her in time before she ran the credit card. The people were really nice and the room was clean with private shower and adequate bathroom space. However, due to the stairs, we will pass on this one next time. Wi-Fi is only available on the first floor.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

10/10 Excellent

Irene, West Sussex, U K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to main sites of interest.
We had a lovely time wondering around Venice. Lots to see especially the free art.
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Lots of stairs
Do not stay here if you have any knee issues or other mobility issues especially if your room is on the third floor. The room we had was upstairs and had cob webs and the roof leaked the first night we were there. We informed the hotel staff about it, but nothing was done nor were we offered another room. It wasn't all bad though. The location is good although hard to find at first (cell phone GPS helped) and the morning breakfast was very good.

8/10 Good

Mark, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Had a great time. Room was large with a pleasant terrace. Hotel had a lovely ambience. Would stay there at again.

8/10 Good

pj, london

Liked: Staff & service, room comfort
loads of room, good breakfast, very friendly
all good but carpet tired great staff fairly central

6/10 Okay

Tired eyes, Venice

Liked: Staff & service
Disliked: Property conditions & facilities
Doorbell buzzes 24/7 right outside our room
Lovely traditional old Venician hotel which could do with a bit of an update so that things like the shower handle don't fall off in your hand! Also the 24 hour entry buzzer for some strange reason was right outside our bedroom door so whenever anyone wanted to come in at midnight, 1am, 3am or 5am as was the case it woke us up like a loud alarm clock!! That added to paper thin doors and a screaming child in the next room meant a very expensive night with no sleep!

10/10 Excellent

Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástica ubicación y habitación limpia y cómoda
Stayed 3 nights in Feb 2024

10/10 Excellent

JUAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención
Excelente atención! Por parte del staff. Muy buena ubicación
Stayed 1 night in Jul 2023
Response from Matteo on Jul 9, 2023
Muchas gracias!

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bene
Stayed 2 nights in Jan 2023

10/10 Excellent

Acacio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Reception on Jan 16, 2022
Thank you very much from all Hotel Mezzo Pozzo Staff ❤️

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2021

10/10 Excellent

FANNY DEL ROCIO CUENCA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El establecimiento muy lindo y elegante. El Personal del hotel muy amable, te mandan indicaciones de cómo llegar al hotel y que tipo de transporte tomar desde el aeropuerto que hayas arribado. El desayuno normal pero rico.
Stayed 1 night in Oct 2021
Response from Matteo on Oct 28, 2021
Muchas gracias de todo el personal del Hotel Mezzo Pozzo ❤️

8/10 Good

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De locatie van het hotel is super. Makkelijk te bereiken met de waterboot. Daarnaast kan je snel terecht in het toeristische gedeelte maar ook de wat rustiger pleintjes, de afwisseling hiervan is erg fijn.
Stayed 3 nights in Jul 2021
Response from Lisa - Reception on Aug 4, 2021
Thank you very much from all Hotel Mezzo Pozzo Staff ❤️

8/10 Good

sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent rapport qualité prix
excellent rapport qualité prix. style vénitien. L'isolation est par contre très faible aussi bien entre les chambre qu'avec l'extérieur. Personnel et quartier très sympa.
Stayed 3 nights in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nous allons chaque année à Venise à 4 copines pendant 3 ou 4 jours. Dans le passé, nous avons loué des appartements ou sommes descendues à l’hôtel. C’était la première fois au Mezzo Pozzo. Ce ne sera pas la dernière. Ce petit hôtel a un charme fou. Entièrement restauré dans le style 17ème, il est très propre et calme car situé dans une ruelle minuscule. Proche du Rialto et de Ca d’oro, il est dans un quartier bourré de cafés, de restos et de magasins. Nous avions une chambre magnifique avec 5 lits et une grande salle de bains. Le petit déjeuner continental est servi en chambre ou au salon. Nous sommes prêtes à y retourner l’an prochain!
Stayed 3 nights in Jan 2020
Response from Matteo on Feb 16, 2020
Merci beaucoup de tout les employees de l'Hotel Mezzo Pozzo.

10/10 Excellent

Rubem Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.

10/10 Excellent

Joël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonjour Venise
Hôtel agréable, proche de l'église Dei Santi Apostoli, au centre de Venise. Cette ancienne maison nobiliaire a beaucoup de caractère, les chambres sont confortables, spacieuses et toutes rénovées. Je remercie le personnel de l'hôtel de son accueil Très bon séjour.
Stayed 1 night in Jan 2019
Response from Matteo on Feb 18, 2019
Merci Beaucoup!!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tranquillo
Un hotel tranquillo in un antico palazzetto veneziano, dormito in una camera molto grande in un attico. Il servizio è affabile ed efficiente, lo raccomando. La posizione è ottima, in centro storico.
Stayed 1 night in Jan 2019
Response from Matteo on Jan 15, 2019
Grazie!!

6/10 Okay

Evgen

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2018
Response from matteo on Jan 19, 2019
thank you

10/10 Excellent

Carina, Aschaffenburg

Liked: Cleanliness, staff & service
Sehr Freundlich und Zentral
war das zeite mal in diesem hotel fand es sehr zentral und sehr nett und gemütlich frühstück sehr zu empfehlen
Stayed 1 night in Sep 2018
Response from Matteo on Apr 13, 2019
Thank you

8/10 Good

carina, aschaffenburg

Liked: Cleanliness, staff & service
hotel sehr gut zentral gelegen
alles super alles erreicht weil das hotel sehr gut gelegen hat
Stayed 1 night in Aug 2018