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Excellent service, great staff and wonderful hotel
It was an excellent experience. The staff were very friendly, helpful and accommodating. Special thanks to Mr Matteo and Alessia who were very helpful especially when we were in need. They are great people and gave us an excellent service. Highly recommend this hotel!
Husain
Stayed 1 night in Oct 2022
10/10 Excellent
Terri
Traveled with family
Sep 10, 2022
Liked: Cleanliness, staff & service
The staff was wonderful. An old building with many stairs.
Terri
Stayed 2 nights in Sep 2022
Response from Reception on Sep 11, 2022
Thank you for your kind words from all of our staff.Reception Hotel Mezzo Pozzo
Fantastic location, and reception staff were excellent. Facilities were basic and if you’re on the top floor there are LOTS of stairs but a great price and overall would definitely recommend.
Paul
Stayed 3 nights in Aug 2022
Response from Reception Hotel Mezzo Pozzo on Sep 11, 2022
Thank you for your kind words from all of our staff.Reception Hotel Mezzo Pozzo
We stayed at the hotel apartment which is 5 minted walk from the real hotel. I was not told that upon booking that the apartment is in separate location. No receptionist on site. We were told to take a video tour to go to the apartment. The apartment was old, extremely small shower, very inconvenient. Total rip-off.
Barzan
Stayed 2 nights in Jun 2022
Response from Management on Jun 28, 2022
first: you are a total ignoramus and reading your review also a liar. In your booking it is well written Deluxe Apartment Annex Building, our staff in reveption welcomed you and accompanied you to the Deluxe Apartment which is not "old" is ancient but totally renovated, and is located in a Venetian Palace of 1700, with original frescoes on the walls and ceilings. We've already put you on Expedia's unwanted customer list. Goodbye.
Very good location, reasonable price, clean, comfortable bed, good breakfast
Ming
Stayed 1 night in Aug 2018
Response from Matteo on Jan 19, 2019
Thank you
6/10 Okay
Marissa
Aug 7, 2018
Liked: Cleanliness, staff & service
Not easy to find the hotel, to many stairs.
It was ok, to many stairs to get to our
room.
Marissa
Stayed 1 night in Aug 2018
Response from Matteo on Jan 19, 2019
Thank you
8/10 Good
Shirley, los angeles, CA
Jul 13, 2018
Liked: Cleanliness, staff & service
location was great; staff were very nice. If you have problem with stairs don't book this hotel. we got the last floor room and finished my trip with knee pain. Very hard stair case, steep and long. That was the only negative part of the hotel, beside the old beds. over all ok.
Cristina at the receptions was the best. She is very helpful and friendly. The place is withing walking distance of all the major sites and great places to eat. The steps to get to our room was a little bit of a challenge but expected in a city that old.
I stayed here my first time in Venice, and I suspect the things I didn’t love might be the same at other hotels in the city (bathroom not connected to the bedroom, had to leave the key at the front desk everytime we left). The concierge when we checked in was very friendly and helpful. Really liked the location- bit of a walk to the major tourist attractions but that just meant fewer crowds. We were also able to walk to and from the train station instead of paying extra to bring luggage on a water taxi.
We arrived on the 29th April 2018. It was a 19 min walk from bus station. We did have some trouble finding the hotel but We would recommend you look for the number on the wall.
We had a warm welcome. We were told that we need to pay 8 euros for city tax. We were given a map and plenty of recommendations to where to visit.
Our room was small but it was ideal for us. It was very quirky and authentic. The room was very clean. The bathroom was seperate and because of this we had slippers and robes.
Great location to pubs/ restaurants
Would love to go back and will definitely recommend to family and friends.
Lovely place, lovely staff, amazing location. Super steep stairs to our room so inquire ahead if unable to climb with luggage. Would definitely stay here again
The room was very quaint and charming.. unfortunately I did get insect bites.. not bed bugs but something else. I do get severe reaction to bites so I was getting more each day which made my stay uncomfortable.. I did alert the frontdesk not to complain but to let them know for their future guests. Lucky that this place is very centrally positioned and pharmacies available.
We wnated a hotel that was on the main island of Venice. it's nice and clean and the staff is excellent. If you get the room that sleeps 5, just be aware that there is no elevator, and to get there you need to climb 2 shorter flights and 2 long flights of stairs, with all your luggage.
otherwise, it was a great hotel.
The hotel is in between a small lanes. If you're a first time in Venice, you might miss it. The room is spacious for a family of 5. The toilet look new and and the bed I'd comfy. I'll recommend this hotel. And the price is resonable.
Nice and informative staff with 24 hour reception desk. Spacious family room with comfortable beds. Great location in the heart of Venice with restaurants and shops nearby.
Laura
Stayed 2 nights in Oct 2017
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.
Love this place, great hotel, would definitely come back:)
Verified traveler
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.
8/10 Good
jason
Sep 12, 2016
Liked: Cleanliness, staff & service, room comfort
Charming small hotel, very nice staff
Charming small hotel, very nice staff working there, down a quiet ally, but very conveniently located to vibrant larger streets. Wonderful weekend. Thanks you!
jason
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.
The lady who created us spoke English very well. She was very helpful in finding good places to eat and thugs to do. We are a family of four and were impressed with the size of the room. It easily accommodated all four of us. My kids called it the princess room as it was filled with beautiful old furniture and a chandelier. The room and bathroom were very clean, breakfast was served in our room and was delicious. Excellent location. I had read other reviews about no loft, but there was plenty of room on the stairs to carry any luggage, and the stairs were not narrow. It was really easy and convenient! We could not get the free wifi in our room, but enjoyed hanging out in the sitting area on our floor and got wifi just fine there. The hotel really is classic Venice. It was a great stay! I highly recommend it.
Kelly
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.
The free breakfast is not delivered to your room as stated but was tasty (typical Italian breakfast with your choice of drink). You tell them what time you want the breakfast set up in the breakfast room on the first floor.The hotel is hard to find as the address is different from what is listed on Hotel.com There is something about the region and the street (which is a narrow alley as many streets are). We finally found it after searching for two hours as we were in the vicinity and a restaurant attendee was familiar with the name. We were on the third and final floor which entailed climbing three sets of 19 steep narrow stairs and one set of 21 stairs. There are no elevators. So you can imagine how difficult this was with luggage. They did have a lift but it is used for the cleaning crew to get linens up. There are nine rooms and three were on our floor. We are in good shape and the stairs were a choir. The ceiling was slanted as if it was an attic so watch you head. We were overcharged (not what was quoted by Hotels.com) and in the process of getting a $50.00 refund. This is partly my fault as I could not identify the numbers she wrote down and could not catch her in time before she ran the credit card. The people were really nice and the room was clean with private shower and adequate bathroom space. However, due to the stairs, we will pass on this one next time. Wi-Fi is only available on the first floor.
We had a lovely time wondering around Venice. Lots to see especially the free art.
Irene
Response from Matteo on Jan 28, 2020
Thank you very much from all Hotel Mezzo Pozzo Staff.
6/10 Okay
Verified traveler
Oct 7, 2015
Liked: Staff & service
Disliked: Room comfort
Lots of stairs
Do not stay here if you have any knee issues or other mobility issues especially if your room is on the third floor. The room we had was upstairs and had cob webs and the roof leaked the first night we were there. We informed the hotel staff about it, but nothing was done nor were we offered another room. It wasn't all bad though. The location is good although hard to find at first (cell phone GPS helped) and the morning breakfast was very good.
Had a great time. Room was large with a pleasant terrace. Hotel had a lovely ambience. Would stay there at again.
Mark
8/10 Good
pj, london
Apr 21, 2014
Liked: Staff & service, room comfort
loads of room, good breakfast, very friendly
all good but carpet tired
great staff
fairly central
pj
6/10 Okay
Tired eyes, Venice
Sep 18, 2013
Liked: Staff & service
Disliked: Property conditions & facilities
Doorbell buzzes 24/7 right outside our room
Lovely traditional old Venician hotel which could do with a bit of an update so that things like the shower handle don't fall off in your hand! Also the 24 hour entry buzzer for some strange reason was right outside our bedroom door so whenever anyone wanted to come in at midnight, 1am, 3am or 5am as was the case it woke us up like a loud alarm clock!! That added to paper thin doors and a screaming child in the next room meant a very expensive night with no sleep!
El establecimiento muy lindo y elegante. El
Personal del hotel muy amable, te mandan indicaciones de cómo llegar al hotel y que tipo de transporte tomar desde el aeropuerto que hayas arribado. El desayuno normal pero rico.
FANNY DEL ROCIO CUENCA
Stayed 1 night in Oct 2021
Response from Matteo on Oct 28, 2021
Muchas gracias de todo el personal del Hotel Mezzo Pozzo ❤️
De locatie van het hotel is super. Makkelijk te bereiken met de waterboot. Daarnaast kan je snel terecht in het toeristische gedeelte maar ook de wat rustiger pleintjes, de afwisseling hiervan is erg fijn.
Verified traveler
Stayed 3 nights in Jul 2021
Response from Lisa - Reception on Aug 4, 2021
Thank you very much from all Hotel Mezzo Pozzo Staff ❤️
excellent rapport qualité prix. style vénitien.
L'isolation est par contre très faible aussi bien entre les chambre qu'avec l'extérieur.
Personnel et quartier très sympa.
Nous allons chaque année à Venise à 4 copines pendant 3 ou 4 jours. Dans le passé, nous avons loué des appartements ou sommes descendues à l’hôtel. C’était la première fois au Mezzo Pozzo. Ce ne sera pas la dernière. Ce petit hôtel a un charme fou. Entièrement restauré dans le style 17ème, il est très propre et calme car situé dans une ruelle minuscule. Proche du Rialto et de Ca d’oro, il est dans un quartier bourré de cafés, de restos et de magasins.
Nous avions une chambre magnifique avec 5 lits et une grande salle de bains. Le petit déjeuner continental est servi en chambre ou au salon.
Nous sommes prêtes à y retourner l’an prochain!
Verified traveler
Stayed 3 nights in Jan 2020
Response from Matteo on Feb 16, 2020
Merci beaucoup de tout les employees de l'Hotel Mezzo Pozzo.
Hôtel agréable, proche de l'église Dei Santi Apostoli, au centre de Venise.
Cette ancienne maison nobiliaire a beaucoup de caractère, les chambres sont confortables, spacieuses et toutes rénovées.
Je remercie le personnel de l'hôtel de son accueil
Très bon séjour.
Un hotel tranquillo in un antico palazzetto veneziano, dormito in una camera molto grande in un attico. Il servizio è affabile ed efficiente, lo raccomando. La posizione è ottima, in centro storico.
Marco
Stayed 1 night in Jan 2019
Response from Matteo on Jan 15, 2019
Grazie!!
6/10 Okay
Evgen
Sep 28, 2018
Liked: Cleanliness, staff & service
Evgen
Stayed 4 nights in Sep 2018
Response from matteo on Jan 19, 2019
thank you
10/10 Excellent
Carina, Aschaffenburg
Sep 25, 2018
Liked: Cleanliness, staff & service
Sehr Freundlich und Zentral
war das zeite mal in diesem hotel fand es sehr zentral und sehr nett und gemütlich
frühstück sehr zu empfehlen
Carina
Stayed 1 night in Sep 2018
Response from Matteo on Apr 13, 2019
Thank you
8/10 Good
carina, aschaffenburg
Aug 29, 2018
Liked: Cleanliness, staff & service
hotel sehr gut zentral gelegen
alles super alles erreicht weil das hotel sehr gut gelegen hat