Outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas, sun loungers
Check availability

Reviews of Novotel Venezia Mestre Castellana

4 out of 5
Novotel Venezia Mestre Castellana
Via Alfredo Ceccherini 21, Mestre, VE

Reviews

8.4

Very Good

Rating 10 - Excellent. 372 out of 1001 reviews" "
Rating 8 - Good. 438 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rozel Audric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was good and well positioned for our short stay in the city. We would recommend it to a family or businesses traveler
Stayed 4 nights in Mar 2024

6/10 Okay

Louise

Stayed 3 nights in Feb 2024

10/10 Excellent

Davis

Liked: Staff & service
Our stay here was not possible due to a strike of personnel doing cleaning and maintenance but they rebooked us in a hotel of similar quality and provided a taxi to the new location and paid for it
Stayed 2 nights in Oct 2023

8/10 Good

JING

Stayed 2 nights in Oct 2023

8/10 Good

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Venice but surrounding area was not appealing.
Stayed 2 nights in Sep 2023

2/10 Terrible

joanna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I woke up with bite marks all over my legs. I’m freaking out that they may have bed bugs in their room. I attempted to call to speak to the manager regarding this, and was told that they weren’t in, that they were in a meeting etc. I told the front desk person what the problem was and they told me to call back, and then to send an email with my concern. I told them bed bugs are a SERIOUS issue that they need to check and address right away. They told me to write an email. I got a hold of the Expedia rep and they said they would advocate for me and that someone would follow up with them. It’s been 2 days and I have heard nothing. I will be disposing if my items upon returning home and hope to god no one else picks them up upon their travels. No feedback from hotel, no one reached out, no help whatsoever. Just stress for the whole family.
Stayed 1 night in Oct 2023

8/10 Good

Jorge Bello

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, good rate with breakfast included, rooms do need to be renovated
Stayed 2 nights in Sep 2023

8/10 Good

Lourdes

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Primera vez que me sucede que a pesar que las habitaciones estaban disponibles, no nos entregaron las llaves porque el hotel cobraba 40 euros por early check in, nosotros llegamos a la 1pm y el check in era a las 2pm, sólo faltaba 1 hora. Éramos 4 parejas, y cada pareja su habitación, tuvimos que registrarnos y dejar las maletas, para no perder tiempo porque era nuestro último día y queríamos visitar Murano y Burano. Al momento de registrarnos nos dieron el número de habitación pero no las llaves, y la muchacha que nos registró me dijo, tu eres la ganadora, ganaste la suite, y todos lo celebramos y le dije regreso a mi suite cuando terminemos el paseo. Regresamos todos y a mis amigos les dieron las llaves de los cuartos que le habían asignado temprano, y a mi esposo y a mi nos cambiaron el cuarto, le pregunté al staff Lorenzo por la suite que me habían asignado temprano y me dijo que había sido un error, le enseñe el recibo con el número de la habitación que me habían dado y le comenté lo que la muchacha me había dicho temprano y no le daba la gana de darme la misma habitación, hasta que sus compañeros le dijeron que me la de, y yo le dije que era un maltrato y pésimo costumer service, yo no había pedido esa habitación, la recepcionista temprano me dijo que me la gané y mi error fue no preguntar porqué. Pero después de eso me dieron la habitación y todo muy limpio y muy cómodo.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was as if the room hadn’t been cleaned when we got there and they just made the bed.
Stayed 1 night in Sep 2023

6/10 Okay

Lukman

Traveled with family
Liked: Staff & service
A bit dated, carpets etc are stained, doesn't look pleasing, location wise not that great, about 6 mins walk to public transport but there's no pavement for a few hundred yards to walk on. However, hotel receptionists were great.
Stayed 4 nights in Aug 2023

6/10 Okay

irfan

Traveled with family and small children
Liked: Staff & service
It is a lot to describe, simply not easy for families who are travelling by public transport. And when you booked that time the local charge was not described. It's very expensive when you travel by taxi to the hotel or travel towards the airport or anywhere else. It's hard for people who speak the English language to understand the signs and notices. Too much time is wasted discovering every thing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Binod, edison

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Sep 2023

8/10 Good

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely couple of days here with our 5 year old who loved the pool! Very close to Lidl. Make sure you buy your Venice day pass tickets from reception before you head out.
Stayed 3 nights in Aug 2023

6/10 Okay

elena

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
After staying at the novatell, Inn Athens, I expected much more in the way of service and amenities. Unfortunately, at this location, they penny pinch everything or not super friendly or accommodating on any level the hours of operation for both the restaurant, and the pool are ridiculous as well as the fact that you can’t order drinks and sit outside by the pool in some areas without ordering food as well even when the restaurant is closed, this hotel needs to step it up a notch if they think it’s worth going out of their way to stay there when they’re not local to anything and taxis are fortune. I definitely would not go back to this location of novatell.
Stayed 3 nights in Aug 2023

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful . Cleaners was great and we always had fresh towels . Because it was so hot the cleaners dropped water and fizzy drinks through out the day . Breakfast was excellent and kids ate free . Parking was so easy and 10min bus ride into the Venice itself was so easy and we was really worried about this . Excellent hotel and good location for those wanting to drop into Venice . There is also a good water park 20mins drive away which the kids loved .
Stayed 3 nights in Aug 2023

10/10 Excellent

Biju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,staff service at reception and housekeeping excellent!
Stayed 3 nights in Aug 2023

6/10 Okay

Emma

Traveled with family
Disliked: Property conditions & facilities
Not impressed
We stayed for 3 nights overall both times that we stayed there were issues in the room first night. There was no power from the sockets nor from the USB sockets. We have the engineer visit the room and was told it was the adapter that was causing the issues and try not to move it whilst it was plugged in, also the phone in the room did not ring out to reception. Therefore when we want to call them later in the evening for an extra pillow, we couldn’t . the following week of stayed two nights the USB ports didn’t work in this room either. We wanted to call reception but there was no numbering on the phone. Also the safe did not work. We asked for the safe to be looked at but no one showed up so we couldn’t use this. Overall, we were not impressed.
Stayed 2 nights in Aug 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent with a great choice of food ror breakfast. The pancakes were very popular. There is not much to do near the hotel, however, there is a Lidl within about 4 minutes walking distance and within 10 minutes there is a bus stop to catch the bus to Venice (the number 2) and the number 13 take takes you to a large shopping mall. Mestre town also has a variety of restaraunts and there is a tram that takes you into the centre.
Stayed 4 nights in Aug 2023

6/10 Okay

Abdelkhalak

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff is great ,the room was super dusty.
Stayed 3 nights in Aug 2023

4/10 Poor

Indrit

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Damaris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are very friendly and happy to help
Stayed 2 nights in Jul 2023

10/10 Excellent

Xu

Stayed 2 nights in Jul 2023

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Zoe Mancuso - Guest Relation on Jul 18, 2023
Thank you so much for sharing your positive experience. We appreciate you enjoyed your stay and that everything met your expectations. We are happy to have provided a comfortable stay and made your visit to Venice unforgettable. We hope to host you again in the future.Thank you again!

8/10 Good

Bruce

Stayed 2 nights in Jul 2023

10/10 Excellent

Kyriaki

Stayed 2 nights in Jun 2023
Response from Zoe Mancuso - Guest Relation on Jul 18, 2023
Dear Guest, Thank you for the great review and for sharing your positive experience at Novotel Venezia Mestre! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Farrukh

Stayed 1 night in Jun 2023
Response from Zoe Mancuso - Guest Relation on Jul 8, 2023
Dear Customer,Thank you for sharing your experience at the Novotel Venezia Mestre.Your opinion is very important to us and we will do our best to improve our services in the future.We hope to see you again soon!

8/10 Good

Pamela O

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Zoe Mancuso - Guest Relation on Jul 8, 2023
Dear Guest,Thank you for sharing your positive experience at Novotel Venezia Mestre. We are delighted that you enjoyed your stay and appreciate your feedback. We hope to continue improving and earn a perfect score on your next visit. We look forward to welcoming you again soon!

4/10 Poor

GEORGE

Traveled with family and small children
Liked: Cleanliness
Poor air conditioning.. will not even replace a bottle of water daily. What kind of star hotel is this? Will never stay again in any Novotel Hotels
Response from Zoe Mancuso - Guest Relation on Jul 8, 2023
Dear Guest,We regret that your experience at our hotel was not satisfactory.We appreciate our guests' feedback and will use your observations to improve our service.We are always available to further discuss your experience and help resolve any issues.We hope to have the opportunity to welcome you again in the future and offer you a more enjoyable stay.Best regards

6/10 Okay

Verified traveler

Traveled with family
Wrong choice for Venice visit
The hotel was nice. Staff not so informed of their job. Room and bathroom were big. However, aircon was busted and noisy. Worst part, cleaning lady left room window opened so many mosquitos were in the room and we woke up with many bites all over. Location is really far from Venice. No shuttle to the bus stop.
Stayed 2 nights in May 2023
Response from Zoe Mancuso - Guest Relation on Jul 8, 2023
Dear Guest,We apologize that your stay at the Novotel Venezia Mestre did not meet your expectations.Your opinion is very important to us and we are sorry that you had a negative experience.We are always committed to improving and providing a quality experience for our guests.Thank you for giving us the opportunity to improve and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Hong Wa Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Zoe Mancuso - Guest Relation on Jul 8, 2023
Dear Customer,Thank you so much for sharing your positive experience at the Novotel Venezia Mestre! We appreciate you enjoyed your stay and that everything met your expectations. We are happy to have provided a comfortable stay and made your visit to Venice unforgettable. We hope to host you again in the future.Thank you again!

8/10 Good

Edgardo, Fullerton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is so quiet and clean. The receptionist very helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Stayed 3 nights in Apr 2023

10/10 Excellent

Harry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with a nice bar and restaurant
Stayed 1 night in Apr 2023

8/10 Good

Lynnette

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in very late at night and the staff was very accommodating just make sure to bring everyone’s passport to include your child(ren) at check-in. There’s a burger place across the street and right next to a gas station. This was our favorite hotel for our dogs. They had their own dog park for them to include doggie poop bags and in the summer a small fountain. I just wish it was completely gated off rather than being able to access to docking area of the hotel. Parking was very convenient and free at the time. Just make sure you get a ticket from the front desk if you want to leave since you’ll need it to lift the parking barrier.
Stayed 2 nights in Apr 2023

6/10 Okay

Satish

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Svetlana

Traveled with family
Disliked: Cleanliness
Room was pretty dirty and dusty
Stayed 5 nights in Jan 2023
Response from The Novotel Venezia Mestre Team. on Feb 8, 2023
Dear Svetlana,We apologize that your stay at the Novotel Venezia Mestre did not meet your expectations.Your opinion is very important to us and we are sorry that you had a negative experience.We are always committed to improving and providing a quality experience for our guests.Thank you for giving us the opportunity to improve and we hope to have the chance to welcome you back in the future.Best regards, The Novotel Venezia Mestre Team.

10/10 Excellent

Geraldine, edmonton

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent services and friendly staff
Stayed 1 night in Nov 2022

10/10 Excellent

Vera

Liked: Staff & service, amenities, property conditions & facilities
I stayed in this hotel for 2 nights. It is located 2 bus stops from the railway station Venice Mestre. The bus stop is around the corner (5 min walk). The stuff is very friendly, the room was clean. It is 20 min away from Marco Polo airport.
Stayed 2 nights in Oct 2022

6/10 Okay

Sherif

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel is ok. Big in size but the Gym is very small. Staff was helpful. A bit far from the bus station to go to Venezia.
Stayed 3 nights in Oct 2022
Response from Federica VIVIAN - Quality Service Assistant on Oct 27, 2022
Dear Guest,thank you for taking the time to inform us about your experience following your stay at our hotel.We look forward to welcoming you back soon at one of the Novotel hotels.Yours Sincerely,Federica VIVIAN - Quality Service Assistant

4/10 Poor

Monica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean hotel overall. But the check in experience was not the greatest. We had to wait for atleast 30 mins waiting for the room to be ready. Once they gave us the set of key cards (2cards in total) were both not working. We had to keep going back down the reception telling them it wasnt working. They kept telling us to swipe the card faster (which we did with video to show/prove them we tried everything). Maintenance had to give us 1 master key after an hour trying to open the our room. One of the girl from the reception just kept dismissing our issue, and wasnt helpful at all.
Stayed 2 nights in Sep 2022
Response from Federica VIVIAN - Quality Service Assistant on Oct 10, 2022
Dear Guest,thank you for taking the time to inform us about your experience following your stay at our hotel.Please accept our apologies for what happened with our key card service, which I assure is not the standard, but an unfortunate exception. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. All staff are informed of the comments that will help us improve and provide better service.We are ready to welcoming you again upon your next stay, trying then to regain your confidence. We hope to have you again with us.Best RegardsFederica VIVIAN - Quality Service Assistant

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

10/10 Excellent

Glenn

Stayed 3 nights in Sep 2022

10/10 Excellent

MALCA S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 3 nights in Sep 2022

4/10 Poor

Seol A

Disliked: Staff & service
The staff are rude
Stayed 4 nights in Sep 2022
Response from Federica VIVIAN - Quality Service Assistant on Sep 14, 2022
Dear Guest,thank you for taking the time to inform us about your experience following your stay at our hotel.Please accept our apologies for what happened, which I assure is not the standard, but an unfortunate exception. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. All staff is informed about your comments which will help us to improve and give a better service. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. We hope to have you again with us.Yours Sincerely,Federica VIVIAN - Quality Service Assistant

4/10 Poor

Satwant

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2022
Response from Federica VIVIAN - Quality Service Assistant on Sep 14, 2022
Dear Guest,thank you for taking the time to inform us about your experience following your stay at our hotel.Yours Sincerely,Federica VIVIAN - Quality Service Assistant

2/10 Terrible

JASON

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel messed up my reservation and I ended up having to pay a couple hundred dollars more than I should have.
Stayed 1 night in Sep 2022
Response from Federica VIVIAN - Quality Service Assistant on Oct 10, 2022
Dear Guest,thank you for taking the time to inform us about your experience following your stay at our hotel.In particular, you booked a superior twin room for a maximum of 2 persons, but you were in 4 and not in 2.This is the reason that you paid for a second room.If you need any further information, please do not hesitate to contact us.Best RegardsFederica VIVIAN - Quality Service Assistant

8/10 Good

Lisa

Stayed 4 nights in Aug 2022

8/10 Good

sultan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice Fast check in Helpful staff Good location 10 mnt from airport by car Their is bus station walking 8 mnt to venezia رائع واجراءات دخول سريعه موظفين لطفاء موقع يبعد من المطار ١٠ دقايق بالسيارة وعلى الشارع العام وقريب منه محطة باصات مباشرة الى مدينة البندقية
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Reasonable for its price
Reasonable for its price but far from the city center
Stayed 2 nights in Aug 2022