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Reviews of Holiday Inn Express Hotel & Suites Ventura, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Ventura, an IHG Hotel
1080 Navigator Dr, Ventura, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mario, Los Angeles

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff
Stayed 1 night in Mar 2024
Response from Danny Efron, General Manager on Apr 15, 2024
Thank you! Hope to see you back soon.

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danny Efron, General Manager on Apr 12, 2024
Thank you!

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged for parking( $12) bucks a night
Stayed 1 night in Mar 2024
Response from Danny Efron, General Manager on Apr 3, 2024
Thank you for staying with us. Sorry about the parking charge. This property has always charged for parking as it is located in the marina harbor which will start charging for parking too.

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! We had a beautiful view of the harbor from our rooms. I would have loved to take a walk around the harbor area, but sadly our visit was short. The breakfast area was not crowded with plenty of seating. My kids were delighted that they served cinnamon rolls. It was a bit pricey, but I suppose that's due to the great location.
Stayed 1 night in Mar 2024
Response from Danny Efron, General Manager on Apr 1, 2024
Thank you for the nice review. We look forward to hoping you will return with us.

6/10 Okay

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danny Efron, General Manager on Mar 25, 2024
Thank you for staying with us. We hope you enjoyed your stay with us.

10/10 Excellent

Ronald

Traveled with family
Liked: Amenities
Nice view of harbor , close to Island Packers for our tour and Margarita Villa where we were meeting friends.,
Stayed 2 nights in Mar 2024
Response from Danny Efron, General Manager on Mar 18, 2024
Thank you! Glad you enjoyed your stay.

4/10 Poor

Michael

Disliked: Cleanliness
Not good
Stayed 2 nights in Mar 2024
Response from Danny Efron, General Manager on Mar 18, 2024
I apologize for whatever you experienced with us. I will be sure to take care of you in some way next time in the area.

6/10 Okay

Riza

Traveled with partner
Disliked: Staff & service, amenities
Pros - bathroom set up is convenient. They provide a microwave, fridge and coffee machine. Bed is amazing. View is amazing. Cons - check in customer service isn't welcoming nor friendly. Hotel room had 2 towels for 2 people. There wasn't enough toilet paper. The porch light doesn't turn off. When I called the dront desk, they did not answer.
Stayed 1 night in Feb 2024
Response from Danny Efron, General Manager on Feb 12, 2024
Thank you for staying with us. Sorry we were unable to accommodate your room with proper supplies. Our Rooms for two Guests are suppose to come with two sets of towels and two rolls of toilet paper. Regarding the porch light you must have stayed in the Renovated building and the developer and the Habor Marina asked for when renovating that we put Security Balcony lights that stay on all night long for more Security lighing on our side of the Marina. Unfortunately, that is the way it is but we are working to see if the Harbor will allow us to put switiches on each balcony.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful about this place.
Stayed 1 night in Jan 2024
Response from Danny Efron, General Manager on Feb 2, 2024
Glad you enjoyed the stay. We hope to see you again.

10/10 Excellent

Ashton

Stayed 1 night in Jan 2024
Response from Danny Efron, General Manager on Feb 12, 2024
Thank you! Glad you enjoyed your stay with us.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed with fresh coastal breeze
Beautiful view with excellent walking paths, convenience store 3-10 min walk ( depends on how fast you walk ) fresh smelling room with a nice breakfast served in the morning, the office staff and especially the ladies in the kitchen were all very nice and friendly.
Stayed 2 nights in Dec 2023
Response from Danny Efron, General Manager on Jan 23, 2024
Thank you for staying with us. We hope to see you back soon. Glad you enjoyed your stay.

6/10 Okay

Dakota

Stayed 1 night in Jan 2024
Response from Danny Efron, General Manager on Jan 23, 2024
Thank you! We hope to see you back soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Ventura
The front desk was very accommodating when I came to check in. I stayed in a suite with a balcony and it was beyond what I was expecting. It’s a great location because you’re right next to the 101 freeway and you’re also able to get to Port Hueneme and the PCH easily from here.
Stayed 1 night in Dec 2023
Response from Danny Efron, General Manager on Jan 1, 2024
Thank you for staying with us and very happy that everything went well. We hope to see you again! Happy New Year!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast service was bad with just one person working and she was upset on anyone asking for help. All the milk in the fridge was bad, quality of eggs was bad, pancake machine broke two times in front of us and when asked for help her attitude was unwelcoming. If you do not need breakfast, then it is a good hotel with decent beds and wonderful location at the harbor.
Stayed 3 nights in Dec 2023
Response from Danny Efron, General Manager on Dec 30, 2023
Thank you for staying with us and sharing your experience. I am glad you enjoyed your stay but apologize for the inconvenience with the breakfast issues. We hope you will give us another opportunity to serve you.

10/10 Excellent

laura

Stayed 2 nights in Dec 2023
Response from Danny Efron, General Manager on Jan 23, 2024
Thank you! We hope to see you back soon!

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danny Efron, General Manager on Dec 18, 2023
Thank you!

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danny Efron, General Manager on Dec 11, 2023
Thank you!

10/10 Excellent

Jamie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, great harbor views
Stayed 1 night in Dec 2023
Response from Danny Efron, General Manager on Dec 11, 2023
Thank you! We hope to see you back soon.

10/10 Excellent

Kathryn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Danny Efron, General Manager on Dec 11, 2023
Thank you! We hope to see you back soon.

10/10 Excellent

Yevgeniy, west palm beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Danny Efron, General Manager on Nov 28, 2023
Thank you! Glad you enjoyed your stay with us.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was very friendly. Only complaint i would have if anyone wanted one is that we were so far from the front desk which is where the breakfast area is. We would have to drive our car to the front area get breakfast put it in the car and drive back to our building to eat in our room which is what my husband and i like to do. But its not a deal breaker on coming back
Stayed 1 night in Nov 2023
Response from Danny Efron, General Manager on Nov 28, 2023
Thank you! Glad you enjoyed your stay with us. Yes, our buildings are really long due to the size of our Guest Rooms which are larger than most. Not sure if you were aware but we have a bridge that connects both of our buildings including the Four Points next door. We hope to see you back soon.

10/10 Excellent

Maria, Corona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and has a good breakfast
Stayed 1 night in Nov 2023
Response from Danny Efron, General Manager on Nov 28, 2023
Thank you! Glad you enjoyed the property. Hope to see you back soon.

2/10 Terrible

Alejandro

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Danny Efron, General Manager on Nov 21, 2023
Thank you for giving us a try. I apologize for the experience.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to a marina where there are top class dining options. The property is close to the coast and attractions in and around Ventura area.
Stayed 1 night in Nov 2023
Response from Danny Efron, General Manager on Nov 20, 2023
Thank you! We hope to see you again in the near future.

8/10 Good

steve

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very nice place. Only complaint is the $75 PER PET fee, which is absolutely ridiculous! Staff at check in must have neen having a rough day. He was not even close to being friendly and barely even cordial. The room was nocely updated and very clean. TV channels are limited bit tue view is spectacular.
Stayed 2 nights in Nov 2023
Response from Danny Efron, General Manager on Nov 20, 2023
Thank you! Sorry you disagree with the Pet Fee but we are in line with our Competitors and some are even more unless you go to a lower type of Brand Property.

10/10 Excellent

Lee, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Danny Efron, General Manager on Nov 20, 2023
Thank you!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Danny Efron, General Manager on Nov 11, 2023
Thank you!

10/10 Excellent

Hallie

Stayed 1 night in Nov 2023
Response from Danny Efron, General Manager on Nov 7, 2023
Thank you! We hope to see you back soon.

10/10 Excellent

Kathie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was very nice great place to stay
Stayed 2 nights in Nov 2023
Response from Danny Efron, General Manager on Nov 7, 2023
Thank you! We hope to see you back soon.

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wa clean and everyone was very helpful
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Nov 3, 2023
Thank you for staying with us and hope you will come visit us again.

10/10 Excellent

jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Danny Efron, General Manager on Nov 3, 2023
Thank you! Hope to see you soon.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, updated rooms
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Nov 1, 2023
Thank you!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay breakfast was good
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Nov 3, 2023
Thank you! We hope to see you soon.

8/10 Good

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Danny Efron, General Manager on Oct 28, 2023
Thank you!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean as was the bathroom. The breakfast was also very nice. I just found that an unexpected $12.00 parking fee was a bit much when I paid almost $300.00 for the one night.
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Oct 18, 2023
Thank you for staying with us. Parking is due to the Marina location and most large Marina Harbors do charge for parking but will look into your suggestion.

10/10 Excellent

Weatherwax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. Excellent customer service!
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Oct 9, 2023
Thank you! Hope you will be back with us.

8/10 Good

Kristin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was quite a distance, actually it was the Sheraton next door and no jacuzzi. Good breakfast, nice views.
Stayed 1 night in Sep 2023
Response from Danny Efron, General Manager on Oct 9, 2023
Thank you for staying with us. Glad the Sheraton was able to help out with their facilities.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was a horrible odor outside and it made the entire room smell. The air didn’t work well. The toilet was not completely clean.
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Oct 4, 2023
I apologize for your experience with us. I assume the odor you smelled was coming from the sewer plant next door behind the little shopping center. We will look into the air and toilet tissue too.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Danny Efron, General Manager on Oct 3, 2023
Thank you for staying with us. Glad you enjoyed your stay.

10/10 Excellent

randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Ventura, easy to get around nice walkable area around harbor area
Stayed 2 nights in Sep 2023
Response from Danny Efron, General Manager on Oct 2, 2023
Thank you! We hope to see you back soon.

8/10 Good

mike

Traveled with group
Great location for hanging out in the harbor, at the beach and visiting Ventura
Stayed 1 night in Sep 2023
Response from Danny Efron, General Manager on Sep 26, 2023
Thank you! Glad you enjoyed your stay with us. Hope to see you again soon.

6/10 Okay

Chris

Disliked: Cleanliness
After checking in I noticed AC was not working. Go to front desk to be told you need to insert a card into a reader to activate power and turn it on. Still not working, pressing a button on the plug itsself turned it on. Why were these instructions not given to me upon check in, who wants to solve 2 puzzles upon arrival? AC turns on and I am met with a check filter message...I pop open the AC unit and the filter is absolutely disgusting. Back to the front desk to inform them of the filter issue and verbalize that I am dissatisfied to say the least with the check in experience. Woman helping me talks to a manager in the back, and tells me to just wait for maintence to handle filter issue. 0 effort to go above and beyond or engage in anything that would resemble hospitality. Buyer Beware.
Stayed 1 night in Sep 2023
Response from Danny Efron, General Manager on Sep 24, 2023
Thank you for staying with us and I apologize for the experience you had with us. We are in the midst of actually changing out all our AC unit filters and part of our Preventative maintenance program. We hold off when sold out, so I apologize regarding that and the Front Desk not informing you.

10/10 Excellent

Cesar

Stayed 1 night in Sep 2023
Response from Danny Efron, General Manager on Oct 18, 2023
Thank you!

10/10 Excellent

Andrea, Highland

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying our stay. Nice upgrades to the rooms and facilities since we last stayed.
Stayed 1 night in Sep 2023
Response from Danny Efron, General Manager on Oct 28, 2023
Thank you! Glad you enjoyed your stay with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Sep 2023
Response from Danny Efron, General Manager on Sep 18, 2023
Thank you! We hope you will be back soon.

10/10 Excellent

andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Danny Efron, General Manager on Sep 6, 2023
Thank you for staying with us. Glad you enjoyed your stay.

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Danny Efron, General Manager on Sep 22, 2023
Thank you!

10/10 Excellent

William

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The harbor view was fantastic. Dining in the area, fantastic.
Stayed 3 nights in Aug 2023
Response from Danny Efron, General Manager on Sep 2, 2023
Thank you! Glad you enjoyed your stay with us.

10/10 Excellent

Chris

Liked: Amenities
Gorgeous view of the harbour
Stayed 1 night in Aug 2023
Response from Danny Efron, General Manager on Sep 2, 2023
Thank you! Glad you enjoyed your stay with us.