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Reviews of Hotel Gran Via

3 out of 5
Hotel Gran Via
Salvador Diaz Miron 1572, Entre Collado y Tuero Molina, Veracruz, VER

Reviews

8.2

Very Good

Rating 10 - Excellent. 281 out of 721 reviews" "
Rating 8 - Good. 281 out of 721 reviews" "
Rating 6 - Okay. 91 out of 721 reviews" "
Rating 4 - Poor. 33 out of 721 reviews" "
Rating 2 - Terrible. 35 out of 721 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Samuel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The receptionist, Concepcion was super rude when I asked for towels and toilet paper she said that I need to go to the reception to get it because the service lady was gone. I went to get the items and the cleaning lady was giving her the items I have requested. Then she said that I needed to leave my idea to get towels. So, I have to use the blankets to dry myself. Also, the sink was stocked, the shower head was rusty and the water did not come out.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jorge Ivan

Stayed 1 night in Nov 2023

10/10 Excellent

Deysis Areli

Stayed 1 night in Nov 2023

2/10 Terrible

Samuel

Stayed 1 night in Sep 2023

6/10 Okay

Fco. Javier

Traveled with family and small children
Liked: Amenities
Esta fue mi segunda visita al hotel después de 6-7 años y me quedo con la primera vez que lo visite. Ahora sentí que el servicio solo cumple con lo básico ya que el WiFi es muy inestable y lento, si tuviera necesidad de utilizarlo para realizar mi trabajo, prefiero usar los datos de mi celular. El baño tenía defectuosa la palanca para descargar le agua, nada grave, pero son esos detalles que hacen la diferencia. La limpieza de las habitaciones regular, sobretodo las camas que daban la sensación que las sábanas no habían sido cambiadas en mucho tiempo, además de que las toallas presentaban rastros de suciedad, quizás unas manchas que ya no se lograron eliminar. De igual forma una de las camas estaba hundida en un costado. De ahí en fuera el clima funcionaba muy bien al igual que la televisión y el elevador siempre funcionando, el espacio de estacionamiento es bueno.
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and nice room.
Stayed 1 night in Aug 2023

4/10 Poor

Ziana

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The room itself was pretty nice but the ac barely worked. The staff for the restaurant is so disrespectful. She kept smacking her lips and rolling her eyes as we ordered in the evening. The elevator was out of order for most of the stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
I really liked this hotel. Staff was very friendly and helpful
Stayed 2 nights in Apr 2023

2/10 Terrible

Miwa

Stayed 2 nights in Mar 2023

4/10 Poor

Urbano

Stayed 1 night in Mar 2023

2/10 Terrible

Regina, Denver

Disliked: Staff & service, property conditions & facilities
The front desk was unfriendly. The elevator was not working but I was given a room on the 5th floor. She didn't tell me that to pay for food I would have to do it at the front desk so I had to come all the way back down unnecessarily.
Stayed 1 night in May 2022

10/10 Excellent

Jorge Ivan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy Limpio el Hotel y la recepcionista super amable!!
Stayed 1 night in May 2022

8/10 Good

Yannet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from admin on May 12, 2021
gracias!

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020

6/10 Okay

BRYAN

Liked: Cleanliness, staff & service
VIAJE CORTO A VERACRUZ
FUE MUY BUENA LA UBICACION LA HABITACION SE ENTREGA TARDE YA QUE EL CHECK INN ES A LA 1.00PM PERO ES UNA BUENA OPCION EN VERACRUZ POR LA CERCANIA DE LA CENTRALPERO NO TIENEN CABLE SOLO TV LOCAL
Stayed 1 night in Apr 2019
Response from r on Jan 8, 2020
Gracias por su visita. Los esperamos pronto.! Un cordial saludo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean room. Nice staff. Very close to ADO bus terminal.
Stayed 1 night in Mar 2019
Response from Omar r on May 3, 2019
Muchas gracias por su vista.! Los esperamos pronto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Omar r on Apr 30, 2019
Muchas gracias por su vista.! Los esperamos pronto.

8/10 Good

Javsima, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a cheap hotel for sure but they are very frendly, the lobby is super clean and the room is very comfy
Stayed 1 night in Nov 2018
Response from r on Jan 8, 2020
Gracias por su visita. Los esperamos pronto.! Un cordial saludo.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See the famous Port of Veracruz from here !!!!
Manuel said it was a great location from the bus depot and the restaurants in the area, it was nice to have a pool too !!!
Stayed 1 night in Jul 2018

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

rosa isabel

Disliked: Staff & service
The room wasn't ready to moment I have to wait 45 minutes

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Response from r on Jan 8, 2020
Gracias por su visita. Los esperamos pronto.! Un cordial saludo.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Its a three a three star hotel expect three star quality.

4/10 Poor

Cheryl, Chicago, IL, USA

Disliked: Staff & service, property conditions & facilities, room comfort
I do not recommend.
The location near the bus station was terrible, so much pollution. You heard the other visitors, there was too much echo. I was woken up early every morning due to the echoes. The rugs were filthy my white socks were dirty after walking around my room had to change to clean pair to sleep. The staff were not friendly. The Internet was always down the letters on keyboard were worn out, you had to guess what letter it was.

8/10 Good

HILDA SELENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una estancia agradable. El servicio es bueno. Lo recomiendo ampliamente sobre todo por la ubicacion
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queda super cerca del ADO por lo tanto es muy fácil llegar desde ese punto
Stayed 1 night in Apr 2024

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general bien, lo único es él espacio del estacionamiento pero afortunadamente todos entramos
Stayed 2 nights in Apr 2024

10/10 Excellent

Graciela

Traveled with family
Liked: Cleanliness, amenities
Muy bien el hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Yamell Enriquez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, buen servicio el único inconveniente es el elevador muy pequeño hay que esperar mucho para poder subir.
Stayed 3 nights in Apr 2024

2/10 Terrible

Gilberto Muñoz

Disliked: Cleanliness, staff & service, property conditions & facilities
No respetaron mi reservación y no habia habitaciones disponibles. Me dijeron que despues de las 6 cancelan las reservaciones que no lleguen hasta esa hora
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Apr 2024

8/10 Good

MARIO ALBERTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio razonable por lo que ofrece el hotel
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones y servicios.
Stayed 2 nights in Apr 2024

10/10 Excellent

José Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

cristina fuentes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para descansar y fácil para trasladarse
Stayed 1 night in Feb 2024

10/10 Excellent

sixto alberto

Traveled with family
Liked: Amenities
Excelente recomendado
Stayed 1 night in Mar 2024

10/10 Excellent

Nitzia Michelle

Stayed 1 night in Mar 2024

6/10 Okay

Diana Arlette

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Erick David Sanchez

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 2 nights in Mar 2024

6/10 Okay

Roman Gonzalez

Traveled with family
Al llegar a la habitación nos encontramos con una cucaracha, éramos tres huéspedes y solo nos dejaban dos toallas, porque así son las órdenes.
Stayed 2 nights in Mar 2024

6/10 Okay

Anais

Traveled with family
Disliked: Staff & service
Es un hotel bueno para pasar la noche solamente, no esperen buena atención y servicio del personal ya que no son nada atentos ni educados, se escucha mucho ruido entre las habitaciones, toallas rotas jabón, shampoo y papel de mala calidad etcétera
Stayed 3 nights in Mar 2024

8/10 Good

JAVIER FLORES

Liked: Staff & service
Bien solo que la regadera de la habitación 601...requiere de mantenimiento....y hay que fumigar...salen algunas cucarachas...de coladeras...
Stayed 1 night in Mar 2024

8/10 Good

Salvador Camacho

Stayed 1 night in Mar 2024

6/10 Okay

Charly

Traveled with family and small children
Disliked: Amenities
No esperaba encontrar lo que decían los comentarios pero siii....ay chinches y cucarachas..y con miedo de que se metieran a las maletas..la verdad no lo recomiendo por ese motivo y también las sábanas y toallas demasiado viejas.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose Alonso

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024

10/10 Excellent

Francisco, Isla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Feb 2024