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Reviews of Hotel Imperial

3 out of 5
Hotel Imperial
Calle Miguel Lerdo #153, Col. Centro, Veracruz, VER

Reviews

7.0

Good

Rating 10 - Excellent. 62 out of 215 reviews" "
Rating 8 - Good. 63 out of 215 reviews" "
Rating 6 - Okay. 35 out of 215 reviews" "
Rating 4 - Poor. 23 out of 215 reviews" "
Rating 2 - Terrible. 32 out of 215 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great foo ok overall i well recommended .
Stayed 1 night in Dec 2023

10/10 Excellent

Rey de jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice but is noise because the ubication, great place high recommended
Stayed 1 night in Nov 2023
Response from GERENCIA on Nov 4, 2023
Nos alegra que haya disfrutado su estancia. Esperamos vuelva pronto.

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

FRANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Dionisio

Traveled with family
Disliked: Property conditions & facilities
Very good location but old building that need an update!!! Rooms with humidity smell!!! Elevators does not work all the time… price ok but could improve service and facilities
Response from Rafael on Dec 16, 2022
Gracias por su comentario y lo tomaremos en cuenta para mejorar nuestras instalaciones y servicios.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, charming stay
Very charming hotel! I loved the old, antique feel, upgraded with some modern touches. The overall historical feel was preserved, and the nice modern touches in the bathroom blended in, without taking away from the old charm. Service was also excellent - all of the women at the reception desk were super nice and friendly.
Stayed 2 nights in Nov 2022
Response from Rafael on Dec 16, 2022
Gracias por su comentario y nos es grato saber su experiencia fue grata.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they gave my room to someone else and canceled my reservation and left me to sleep in my car because I couldn't find vacancy elsewhere. they DID NOT REFUND MY PAYMENT!! I AM VERY UPSET.
Stayed 2 nights in Jan 2022
Response from Hotel Imperial on Jan 10, 2022
Lamento el incidente, si nos puede dar mas informacion sobre su reserva. No dude en comunicarse con el hotel para cyualquier aclaracion.

8/10 Good

Maximino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Nov 2021
Response from Rafael on Dec 6, 2021
Gracias por su comentario, nos es grato saber su estancia fue placentera. Los esperamos pronto de regreso.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Imperial on Mar 13, 2021
Gracias por sus comentarios.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff. We will definitely stay here again
Stayed 1 night in Nov 2019
Response from Reservas on Dec 3, 2019
Gracias por su visita, Esperamos vuelva pronto

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was ok
Hotel was ok. But a bit outdated. Location is great
Stayed 3 nights in Jul 2019
Response from Elvira Ramos on Jul 18, 2019
Gracias por sus comentarios

2/10 Terrible

Jose, Highland Park, Illinois

Disliked: Staff & service
Poor attitude and responsiveness of manager. Very poor service to customers. Not accountability at all. Noisy place at night due to Street parties. If you want your vacation end up in a total disaster, stay in this hotel
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from elvira ramos on Nov 12, 2018
Thanks for your stay!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The problem is that due to the renovation works, some areas are not finished in the rooms. It highly smells at humidity. The staff is great and always seeking to assist you.
Stayed 1 night in Aug 2018
Response from Elvira Ramos on Aug 8, 2018
I do apologize for the inconvenient, Thanks for your comments. Regards

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Wonderful
For the price it is very good
Stayed 3 nights in Aug 2018
Response from Elvira Ramos on Aug 10, 2018
Gracias por sus comentarios

8/10 Good

rosarito, Oakland, CA

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the Port
Nice area, music playing til the wee hours but you couldnt hear it after falling asleep, AC, remodeled 1 year ago. Rooms available facing plaza. Outdoor/Indoors Restaurants right outside hotels. Church across the street. Public dancing for 1 hour in plaza (Danzones), walking distance to the malecon (port), boat tours available, shopping, lots of ice cream shops
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in the middle of everything
Walk outside and run into the zocalo, the main plaza, downtown local & tourist shopping, the church, restaurants. Just around the corner from the Parroquia and the pier for more shopping, eating and people watching. Sometimes you can board & visit foreign ships. Back to the hotel, it's charming and super clean. Modernish and very charming. The personnel is solicitous and sweet, always going out of their way to be helpful.

2/10 Terrible

i have nothing, F

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I arrived the 27 th of January the girl at the desk was on her cell was chatting , not speaking English I told her I have confirmation # she said que es esto I explain to her that means I paid the room and I like to see the room she brought me in the room I never see something like that in all my life I travelled in 46 country's I feld very low after two hours I came back took my luggage and I left I was trying to contact with Expidia .ca not Eble I was very angry I paid 321.00 $ for out ,,,,, any hope I will get my money back that's my question??????????

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER
The hotel has no quality control. The first room didn't have a door between the bathroom and the room, then the towel were dirty, all the carpets and the hotel is not clean, noise and with bad service. The toilet was broken and flooded the room. This is by far the worst hotel i have ever stayed. I don't recommend this hotel AT ALL.

4/10 Poor

Fred, Texas, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel in a great location
Poor access with no parking, and no help with luggage. Shower leaked badly all over the bathroom, and toilet did not flush properly. No place to sit except on the bed

8/10 Good

Verified traveler

Liked: Staff & service
Faded elegance. Staff speak little English no hot water most of time. Beds were good. AC worked. Our room at the back was quiet. We would stay there again.

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rundown
Staff were awful! Hotel was once beautiful but is seriously rundown! Location was excellent!

4/10 Poor

Geoff, France/UK

Disliked: Staff & service, property conditions & facilities, room comfort
Give it a miss
This hotel is in a superb situation, overlooking the main square, which is very noisy, the first impression of the room was good what with the old style furniture, 4 poster and view from the balcony of the square and cathedral, Thats as good as it gets the bathroom was appalling with cracked basin, broken toilet seat, cracked and dirty tiles and no hot water for 4 out of 5 days. The main hotel lobby is interesting because of the original architecure and elevator but is open to the elements the netting stops the birds getting in but not the feathers or the crap, give it a miss. The hotel has obviously had glory days and the present owners must seem to think all the original work is still under guarantee, because they are certainly not trying to put it right themselves

4/10 Poor

Anonymous

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location,bad the instalation
Good location,the tv don't workinng,also the telephone,the room nice for the price

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Faded glory, maybe try again in 4-5 years
An absolutely gorgeous old building thats rather falling to bits. Toilet had issues, air-con was barely functioning, the pool was very average and there was mould in the room. Maybe try the suite but not really happy.

6/10 Okay

lonly traver

Liked: Cleanliness, room comfort
Good location for the price
Old hotel bur room are nice, good location in downtown,safe area and close to many places like restaurants,banks,post office,night life etc. Los portales were you can sit and enjoy people, food, drinks and music etc. Personal were nice but they need to said more about the discont that one has in the bar and restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
AWESOME!!!
February 2011 for 3 wonderful weeks at Hotel Imperial. The staff was WONDERFUL and helpful even tho we do NOT speak Spanish.. Barbara, the desk clerk does and was a GREAT help to us in ALL WAYS. It was very clean and charming. Yes, it is old but they are slowly redoing the entire hotel. Some damage in September 2010 from hurricane but that is being fixed. The price was VERY reasonable. Right in the Heart of Veracruz with lots of wonderful food close by and nightly entertainment in the Square....GREAT vacation!!! Great hotel and Interesting trip even without Spanish. ML of Vancouver, WA USA

8/10 Good

jcq

Liked: Cleanliness, staff & service, room comfort
For Price excellent hotel
For the price it was excellent! Live music every night in front of hotel until 430am....I did not mind....but It was loud....

8/10 Good

Teofila, San Antonio, Texas

Liked: Cleanliness
Disliked: Property conditions & facilities
"Las Vaccationes"
My first room was sad. It was probably quieter but gloomy with a no view except for a rooftop and garage parking. They moved me to a room with a balcony after people left from the New Year's celebrations. I was warned that I would not be able to sleep. The restaurantsand bars are located right below my balcony where Musicians, vendors, customers partied and worked till the wee hours of the morning. The plaza had ceremonial events to include marching bands, folklorico dancers, raising of the flag, TV broacasts, dancing etc. The front desk had young people on off hours and would were more interested in surfing the web. Hall lights, hot water and cable and were to me turned off for cost cutting purposes. The location is great to walk to the Cathedral, the Malecon, and museums. It was the time when kids were out of school, so there were many tourists. Forget having a quiet meal in nearby restaurants due to the vendors approaching you constantsly and the musicians trying to solicit their services. No one was rude, no matter how many times you said no. They cater to families so if you are alone, you will have to be very assertive to get service. The buses are like 70 pesos and there many routes. I hired a guide for a couple of trips and even though the guide was very knowledgeable and friend, I was charged too much since I was not a group. I should have taken a cab and paid the driver to show me around. Live and learn. Definitely fell in love with people and food. Viva Mexico! Tita

8/10 Good

Janie, Houston, TX

Liked: Cleanliness, staff & service
No Frills
Hotel was adequate for what we needed. -it was clean and centrally located. The hallways were dark and the flooring was bad, but the rooms were about what I expected. The staff was friendly and helpful and the old elevator in the lobby was really cool. We arrived a 3 AM and the music outside of hotel was VERY loud; however, we were given a room at the back of the hotel so the noise was not a problem. Would stay there again.

8/10 Good

Charles, Queretaro, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient downtown location
The Hotel Imperial is located on the zocalo, or main square, or Veracruz. This means that it is in the center of activity, which has both its benefits and drawbacks. You are close to all the downtown restaurants, bars, and sites of interest, but at the same time in the center of all the exurberance and noise of the city center. My wife and I were there during Carnival and enjoyed the experience, but had to contend with the music and crowds in the area. The Hotel itself is an older building showing signs of wear. Our room was on two levels and we had to climb a spiral staircase to room the bedroom and bathroom. We were satisfied with our stay. Hotel staff was helpful.

2/10 Terrible

mexico_traveler

Disliked: Cleanliness, staff & service, room comfort
Horrible rooms on the
[...] once we arrived to the hotel room it was obvious that they had run out of rooms and put us in an AWFUL room. It was substandard by any measure and we didn't have much choice of where else to go because it was new year's eve and everything was booked. So we bit the bullet and stayed. Thankfully it was only one very short night in this horrendous room. I have pictures to show that I am not exaggerating. It is located in some backwards area of the hotel that is hardly trafficked and seems to be a part that was never renovated. There was a lightbulb dangling from wires lighting the hallway leading to the room. No fixture, no lamp, nothing just an incandescent lightbulb. Absolutely substandard for the 100USD we paid for a single room. I am certain there are better motel rooms. Again, we would have gladly paid more to have a better room but there was nothing else available in the city due to new year's eve. I would like to share some fotos to illustrate what I am describing. Beware - Do NOT stay in this hotel until you are shown your room....

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Diane, Silverton OR

Liked: Cleanliness
A True Colonial Classic
Impressive colonial classic hotel, especially the Swiss cage elevator, spectacular. Stayed in a front balcony room with spiral staircase leading to upstairs bedroom/bath where we enjoyed the plaza music and action into the wee hours. Being lulled to sleep by that heavenly marimba music was a real treat. Standing in the lobby to appreciate the artisan work in the hotel is a marvel and that this hotel has withstood many a violent storm and still remains relatively unscathed. Although we didn't experience hot, humid weather on this trip, we did notice that the central air conditioning was a bit weak, there were fans provided but that wouldn't help much when Veracruz was being it's hot, sultry self.

6/10 Okay

Paola Nancy

Traveled with family
Liked: Cleanliness
El personal del hotel muy despota y sin plancha en habitación y no cuentan con secadora de cabello
Stayed 1 night in Apr 2024

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, property conditions & facilities
<3
Stayed 2 nights in Mar 2024

6/10 Okay

Luis Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Personal muy bien, pero al hotel ya se le sienten los años encima, todo muy bien pero si hace falta un pequeño cuidado más en los baños de las habitaciones
Stayed 1 night in Mar 2024

8/10 Good

Luis

Stayed 1 night in Mar 2024

6/10 Okay

Anahí

Stayed 1 night in Mar 2024

8/10 Good

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicado, se encontraba en remodelación por lo cual había un poco de ruido y polvo y el elevador llegó a fallar, pero en general muy buen servicio.
Stayed 3 nights in Mar 2024

8/10 Good

Oscar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, lo unico que faltaria para que diera una excelente calificación es que tuvieran aire acondicionado a control remoto y que todos sus cuartos cuenten con caja fuerte.
Stayed 4 nights in Mar 2024

6/10 Okay

Reyes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Las instalaciones un poco antiguas. Las cortinas se trasparenta todo, aguas si tienes intimidad por qué se ve todo por fuera. La persona de la noche se molestó cuando le dije que iba a salir a cenar y regresaba en la madrugada, quiero creer que se duermen a esa hora y no quieren abrir. Por qué me dijo que no regresara tarde y yo así de pues si yo estoy pagando por un servicio. La verdad espero no hospedarme de nuevo ahí
Stayed 1 night in Feb 2024

6/10 Okay

Juan jesus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El servicio deja mucho que desear no te hablan con amabilidad pero ps es centrico buena ubicacion como no la pase mucho en el hotel ps pasable
Stayed 2 nights in Feb 2024

2/10 Terrible

Oscar

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación olía mal, el agua igual, la regadera, y llave de lavabo sulfatadas, canal de televisión sin señal, muy caro para el servicio que presta. Las sabanas manchadas.
Stayed 2 nights in Feb 2024

10/10 Excellent

GERARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me agrada asu excelente ubicación, fácil acceso e inmejorables precios. Las suites junior con acceso a balcón fueron lo mejor
Stayed 2 nights in Feb 2024

4/10 Poor

Sara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegí el hotel por la alberca.y no la pudimos usar porque estaba en mantenimiento. La cañería del baño olía muy mal que ni cerrando la puerta del baño. Habitación 412 para ser exactos. Y 2 señoritas de 3 muy groseras. Solo una fue amable.
Stayed 2 nights in Jan 2024

8/10 Good

Erick Gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Elena Patricia Flores

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

NotSteve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si ubicación está perfecta.
Stayed 1 night in Dec 2023