Terrace/patio

Reviews of Hotel Lois Veracruz

3.5 out of 5
Hotel Lois Veracruz
Calz. Ruiz #10 Cortinez, Fracci. Costa Verde, Boca del Río, VER

Reviews

7.6

Good

Rating 10 - Excellent. 237 out of 858 reviews" "
Rating 8 - Good. 320 out of 858 reviews" "
Rating 6 - Okay. 192 out of 858 reviews" "
Rating 4 - Poor. 73 out of 858 reviews" "
Rating 2 - Terrible. 36 out of 858 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ruben, Vista

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Had 4 rooms and 3 of them had roaches!
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Old bath towels. Anything else good. Is it good
Stayed 2 nights in Nov 2023

2/10 Terrible

Jose Maria Cecena

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The photos they put on the platform do not match what they actually give.
Stayed 2 nights in Nov 2023

4/10 Poor

Arturo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, but bad smell in hotel rooms.
Stayed 3 nights in Oct 2023

4/10 Poor

Arleen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Smell really bad.bathroom really old , Clorox smell, and sewer smell too. Not enough blankets, no iron in the room, not enough towels.several other people changing room because of the smell. Wouldn’t stay again.
Stayed 1 night in Sep 2023

8/10 Good

Jesus

Liked: Cleanliness, staff & service
Pricey but basic
The hotel is in a great location, but honestly it needs renovating. It is a good basic hotel to stay at, but a bit pricey for what you get.
Stayed 1 night in Mar 2023

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Jan 2023

6/10 Okay

Enrique

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The cleaning on the room was so bad the bed Terrible,
Stayed 2 nights in Aug 2022

6/10 Okay

Susana

Traveled with family and small children
Disliked: Property conditions & facilities
Room was clean it was ok everything looks very old, towels provided at the pool and in the room are super old. The pool and the view are ok
Stayed 1 night in Jun 2022
Response from Lois on Jul 6, 2022
Muchas gracias por tus comentarios estimada Susana, estamos trabajando en ellos para que en tu siguiente visita tu estancia sea 100% placentera.

10/10 Excellent

Gretchen, Indianapolis Indiana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great location the people that work the bar were so friendly and helped so much a few problems here and there but they were attended to promptly! Very close to the sea!
Stayed 4 nights in Oct 2020
Response from Hotel Lois on Nov 28, 2020
Thank you for your comments

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hotel Lois on Oct 14, 2020
Agradecemos tus comentarios

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2020
Response from Hotel Lois on Oct 14, 2020
Agradecemos tus comentarios

8/10 Good

Alondra, Carolina del Norte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba muy cómodo muy conveniente para ir a comer,, me gusto que todo estaba cercas cómida playa El acuario la piscina está limpia por el precio que pague está muy bien !! Volvería a quedarme otra vez
Stayed 1 night in Jul 2020
Response from Hotel Lois on Jul 28, 2020
Hola Alondra, buen día agradecemos mucho tus comentarios, te esperamos pronto de regreso.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Hotel Lois on Jan 27, 2020
Buen día agradecemos tus comentarios, los tomaremos en cuenta para seguir mejorando.

8/10 Good

Arturo, SEATTLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO ESTUVO MUY BIEN GRACIAS POR SU EXCELENTE TRABAJO FUE MUY MARAVILLOSO TODO
Stayed 2 nights in Nov 2019
Response from Hotel Lois on Dec 2, 2019
Buen día agradecemos tus comentarios los tomaremos en cuenta tus comentarios para seguir mejorando.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
went to the pool to have some drinks the lady at the bar was not nice at all she had her kids there with her and did not want to wait on anyone and our room did not have wifi in it and it was a old room
Stayed 7 nights in Oct 2019
Response from Hotel Lois on Nov 28, 2019
Buen día agradecemos tus comentarios y lamentamos que no disfrutaras tu estancias tomaremos en cuenta tus comentarios para seguir mejorando.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value in Veracruz Puerto
A great property in the middle of everything.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Hotel Lois on Sep 17, 2019
Agradecemos tus comentarios.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel Lois on Sep 17, 2019
Agradecemos tus comentarios.

2/10 Terrible

Arturo, New Orleans Louisiana

Disliked: Staff & service, amenities, property conditions & facilities
Three years ago I was very happy with the attention this time was terrible, there was no foot towel, a soap dispenser for everything, they didn't have soap, the valet parking took a long time to deliver my car, the pool with very cloudy water and all the time they had people outside the hotel, I will never go back and pay extra more for a room , the new owner try to make money with a very poor quality
Stayed 5 nights in Jul 2019
Response from Hotel Lois on Sep 19, 2019
Hi Arturo, we are very sorry for the experience you spent with us, I comment that we continue to have changes in our infrastructure and our staff, we appreciate your comments and we will take them into account to continue improving and that in some future you can visit us again.

6/10 Okay

Julieta

Nice view
Great experience little nice hotel
Stayed 2 nights in Apr 2019

8/10 Good

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome view of the beach .pool was pretty neat also
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, excellent staff and best location.
Stayed 8 nights in Dec 2018

8/10 Good

Irazema, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food is excellent 😀 and employer was very nice y helpful with us. Very nice view.
Stayed 2 nights in Nov 2018
Response from Hotel Lois on Nov 10, 2018
Thanks for your preference!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No good in bad odor
Stayed 10 nights in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hotel with no hot water.
There was no hot water... Two days... I reported it the first morning, nothing. Try waking up at 5:30 am to no hour water 😡 They said to leave the water running 5-10 mins... Not true two people showered with no hot water
Stayed 2 nights in Jun 2018

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Givens a 100
Good people's cleans cleans roon and confront the housekeeping was nice everything was inplace nathing lost..food restaurant here..my weitress Raul
Stayed 9 nights in Jun 2018

8/10 Good

raul

Liked: Cleanliness, property conditions & facilities
Overall it was good with the exception tha we had

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort
Friendly staff ,good location, average place (little bit old) needs maintenance. But clean and comfortable.
Stayed 1 night in Jan 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Raqui, California

Liked: Staff & service
Good location
Rooms are too small. It is clean but not confortable
Stayed 3 nights in Oct 2017

8/10 Good

raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Hotel staff were very nice and accomidating. However bathroom exhaust vent was very dirty, hot water was very "ify" , it took too long to get hot water, no hot water on Saturday afternoon. HVAC was out of wack, thermostat was at falt. Beds were very comfortable, but pillows were very hard. Restaurant was very nice, good buffet. Hotel is in need of remodeling, a lot of updating needed.

4/10 Poor

leticia, toronto canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing special
The personal was not to helpful my bathroom was not very clean and I reported . They told me they would be back to me and I didn't get an answer

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A bit dated in certain areas of the hotel, but overall very comfortable and unbeatable in price and location for what you get. Close to many restaurants and within walking distance of everything.

10/10 Excellent

Zerg, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the View
Isla del sacrifio was a beautiful view from my window every morning. Love the stay, clean rooms friendly staff and very close to clubs and other entertainment.

10/10 Excellent

Evelyn, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very respectful staff
Not as close to the beach as I expected but in a very nice spot. Located in the city across the ocean but you can't get in in that part. Lots of clubs around and Veracruz has various places to go visit. Very nice people at this hotel. Very kind and respectful as well

8/10 Good

Rose, SoCal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel between all the good places!
We loved this great hotel in Veracruz city. Perfect location for us. Across the street from the beach with great views from the rooms. Rooms are nice, clean and comfortable. In between the older yet fun Malecon and the fancier Boca Del Rio. Easy quick bus ride or taxi everywhere. Make sure you get the weekend breakfast buffet included! Really tasty and convenient. Staff was so nice, friendly and helpful. We also used this hotel as our hub for day or other overnight trips. We would check in and check out and check in a couple days later late at night and they took care of us! BTW its Mexico! Don't expect anyone to speak English in this lovely city. If you come during Carnaval, you are right there, on the parade route, in the middle of the festivities. Otherwise, quite, safe area. Oh yeah, its also a great price! We stayed in 3 hotels in Veracruz city, and 5 nights total at Hotel Lois. We would go back any time!

10/10 Excellent

raul, Tuxtepec oaxaca México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great very convinient. Excelent price.

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff,great buffet and great coffee, everything very clean. enjoyed my stay

8/10 Good

mary, california

Liked: Cleanliness, staff & service, room comfort
great beach and town viewing
it was very nice staying at this hotel, close to beach and Veracruz's downtown

8/10 Good

ruven, mexico city

Liked: Staff & service, property conditions & facilities, room comfort
Affordable and very comfortable
Located just across the beach in the Boca DEL Rio neighborhood this hotel is a great choice. Clean, not too expensive the hotel has a restaurant, a pool and even a squash court. I definitely recommended it!!!

8/10 Good

Dina, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome swimming pool,
The staff is friendly and efficient. The breakfast, which was included, was excellent. Great all you can eat buffet. The location was excellent. The swimming pool is amazing! I was able to lap swim at 7am, or before 10pm. we stayed six nights and seven days without any complicTions at all. The room had aspectacular ocean view. I'd love to go back.

6/10 Okay

Eduardo

10/10 Excellent

oscar c.

Liked: Cleanliness, staff & service, room comfort
Mexico get away
Very comfortable hotel, had few issues with Wi-Fi.

8/10 Good

Travis, Durham, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, affordable hotel
I was in Veracruz for 10 nights. Had a great time. Lots of bars and restaurants near the Lois, as well as a fantastic hotel pool with bar. The hotel restaurant and room service were also great. Great and affordable hotel.