Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

博物館や美術館のあるチャプルテペック公園が徒歩圏で地下鉄うのセビージャ駅も至近と立地条件が抜群。

Posted Jul 16, 2015
スタッフがとても感じがよく、すぐに対応してくれる。部屋の広さや清潔さも申し分無い。ひとつだけ難を言えば道路側の部屋だったので、早朝から車の音が騒がしかった。部屋に耳栓が置いてあったが、一言説明が欲しかった。
4 out of 5
Recommended
for Everyone
by A verified traveler from Rodriguez

It was ok. The reception could of been better.

Posted Jul 13, 2015
Careful when taking apple software, Internet would turn off on occasions. Reception needs improvement in the afternoon, not very friendly.. Bed very comfortable, location ideal. Management pleasant and open to suggestions.
5 out of 5
Recommended
for Everyone
by A verified traveler from df

Memorable

Posted Jul 8, 2015
Pros: En general todo
Cons: Nada
Location: Historicos
Aunque fue breve nuestra estancia estuvo muy agradable
Comment from Hotel Management
Jul 15, 2015 by Patricia Ferat/ Gerente Gral., Hotel Management
Bertha: Gracias por tomar el tiempo para compartir tu opinión sobre nuestro hotel, gracias por tu preferencia, ha sido un honor poder atenderte. regresa pronto saludos Cordiales
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfecta ubicacion Centro Historico

Posted Jun 16, 2015
Pros: su ubicacion y precio
Cons: El ruido en el area de la alberca
El personal muy amable y muy atento. Edificio renovado pero con su character veracruzano. Habitaciones muy limpias y comodas. La alberca agradable pero con el ruido de los motores de los aires acondicionados, el ruido es algo molesto.
Comment from Hotel Management
Jul 2, 2015 by Patricia Ferat/ Gerencia Gral., Hotel Management
Gracias por su preferencia y comentarios de su reciente visita al Puerto estamos trabajando en el detalle que nos menciona, ha sido un placer poder servirle. En su próxima visita puede solicitar vista hacia otro lado seguro que le encantará Saludos cordiales
2 out of 5
by A verified traveler from Houston

Great Location vs Bad Service

Posted Jun 14, 2015
If it wasn't for the location of this hotel I would highly book elsewhere. My check-in experience was a nightmare. I booked a double bed for two people, when they looked at the online reservation they said there was a mistake and they moved me to a double bed in the first floor instead of the 6th floor where they had originally placed me. Extremely rude front desk staff. I had to call expedia to clear up their mistake, there was NO reason to change my room since essentially it was the same room! The TV was old and not working. I've stayed in this hotel before and I think seriously that they gave me the worst room. After I asked to be changed, they said they were full capacity. And it looked pretty empty to me. They said they would check in the next couple of days, NEVER did! They were upset that they has received a call from customer service and were again rude during check out. Don't think I'll be visiting soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Feliz noche

Posted May 10, 2015
Fue una noche placentera, cómoda y descansada. Un poco elevado el costo pero compensado con la ubicación. Servicio de valer parking un poco lento le falta fluidez. Recomendable
Comment from Hotel Management
Jul 2, 2015 by Patricia Ferat/ Gerente Gral, Hotel Management
Estimado Huésped: Muchas gracias por sus comentarios y compartirlos en la comunidad de Expedia, le agradecemos su preferencia, y tomamos en cuenta sus comentarios. Le envío un cordial saludo
4 out of 5
Recommended
for Business Travelers
by Israel from Mexico DF

Veracruz!!

Posted Apr 28, 2015 on Hotels
Muy céntrico y cómodo!!
Comment from Hotel Management
Jul 25, 2015 by Lic Patricia Ferat, Hotel Management
Hola Israel, Gracias por sus comentarios y preferencia, nos dará mucho gusto atenderle nuevamente Saludos
4 out of 5
Recommended
for Business Travelers
by Alfonso L

Posted Apr 28, 2015 on Hotels
Comment from Hotel Management
Jul 25, 2015 by Lic Patricia Ferat, Hotel Management
Gracias por su preferencia Saludos Cordiales
3 out of 5
Recommended
for Business Travelers
by Christian from TIJUANA

UBICACION CENTRICA

Posted Apr 27, 2015 on Hotels
PUNTOS BUENOS , UBICACION , LIMPIEZA Y BUEN SERVICIO DEL STAFF , LO MALO , LA HABITACION CON APARIENCIA VIEJA , REQUIEREN DE UNA RENOVACION ,PESIMO AIRE ACONDICIONADO PARA LOS 39GRADOS DE LA CIUDAD . ... EN GENERAL SI ES SOLO PARA UNA NOCHE , BUENA OPCION ...MAS DE UNA NOCHE , HAY MEJORES OPCIONES POR EL PRECIO ...
Comment from Hotel Management
Jul 4, 2015 by Lic Patricia Ferat, Hotel Management
Estimado Christian: Agradecemos su preferencia y comentarios y nos apena mucho que se haya hospedado con nosotros el día que la Comisión Federal de Electricidad nos afecto al realizar trabajos. Le envío una sincera disculpa y estoy a sus órdenes en su próxima visita será un placer atenderle personalmente. Saludos cordiales
2 out of 5
Recommended
for Business Travelers
by Christopher from Newcastle UK

Most uncomfortable night of my life

Posted Apr 25, 2015 on Hotels
No AC no TV no power in room, room was melting hot had to spend most of the night taking cold showers. Checked out the next morning in to a alternative hotel as power issue was continuing in to day 2.
Comment from Hotel Management
Jul 4, 2015 by Lic Patricia Ferat, Hotel Management
Dear Christopher: Thank you for your preference; We apology for the inconveniences that we may cause you. Unfortunately as we inform to our guest, that day due to Works of the electricity company (CFE), Our building was afected, but all services were restored and functioning, to provide the best service to our clients. Again a sincere apology and thank you for your uderstanding