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Reviews of Hotel Italia

3 out of 5
Hotel Italia
Via Goffredo Mameli 58/66, Verona, VR

Reviews

8.4

Very Good

Rating 10 - Excellent. 148 out of 421 reviews" "
Rating 8 - Good. 199 out of 421 reviews" "
Rating 6 - Okay. 55 out of 421 reviews" "
Rating 4 - Poor. 14 out of 421 reviews" "
Rating 2 - Terrible. 5 out of 421 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minute walk into the old town. Staff helpful and friendly. Breakfast good.
Stayed 7 nights in Sep 2023

8/10 Good

Victor

Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Nisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, lovely room, great hotel!
Lovely hotel with super friendly and attentive staff. We were given lots of top tips of where to visit in our short time in Verona which proved invaluable in making the most of our time there. Our family room was exceptional, spacious and modern. Good location, around 10-15 mins to Duomo. Would stay here again and can thoroughly recommend.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Jun 2023

8/10 Good

Göksal

Stayed 1 night in Apr 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place To Stay Off The Path
THE STAFF AT THE FRONT DESK, THE BAR, BREAKFAST AND HOUSEKEEPING WAS EXCELLENT
Stayed 4 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, friendly staff
My room is very clean. The cleaning lady and the hotel staff made me feel welcome. It has a good location and easy to walk into Verona town centre. From the airport, you can take airport bus to train station and change to bus 103 for 10 mins, easy to find hotel location. The only flaw is the sauna needs to be paid to be used for one hour. It is not mentioned at the time of booking. If Hotels.com can include this supplement fee information, it will help other hotel guests. I chose this hotel over the other hotel because of sauna. As it costs extra, I was disappointed that I didn’t get to try it.
Stayed 2 nights in Dec 2022

10/10 Excellent

Nicolasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very good area but close to beautiful lake and downtown Verona. Nice and clean ! Very comfortable bed, delicious breakfast!!
Stayed 1 night in Oct 2022
Response from carolina on Oct 14, 2022
Thank you so much!

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Clean and comfortable. Room was fairly spacious and air conditioning worked wel. Friendly and helpful staff. My only real criticism was the TV in our room, which was unable to receive BBC World News. A helpful member of staff was unable to rectify this, but he did manage to tune in CNN News. This must have been a localised problem, because BBC World News was available on the TV in reception. The staff were happy to let us catch up with the news there. Overall a very pleasant stay.
Stayed 5 nights in Sep 2022
Response from Carolina on Oct 14, 2022
Thank you so much!

8/10 Good

Ishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small but very good overall
Great location. Friendly staff and average food.
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good spot to explore the city
Very comfortable hotel, a short walk from the city centre. friendly staff, good-sized room, amazing water pressure in the shower!
Stayed 4 nights in Apr 2022

10/10 Excellent

Lou Ann

Stayed 1 night in Feb 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value, great location just outside old town
Friendly hotel, decent standard and handy location. Bed was firm but OK. Corridor noise a slight problem because doors were noisy and sound proofing less than idea, but no street noise at night. Great aircon. Breakfast more than adquate. 15 minute stroll to the old town - very easy.
Stayed 2 nights in Jul 2021

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel within short walking distance of the city center. The room had good facilities and we enjoyed spending some time in the jacuzzi.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Lovely hotel close to all the main attractions. Not noisy although on a main road. Staff were excellent and really helpful. Room smallish but very clean and airr con very efficient.
Stayed 4 nights in Aug 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella Italia
Great welcome, very comfortable room and shower and pleasant breakfast. Would stay again.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Marli

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the historic centre and parking is available. Very good dinner and breakfast.
Stayed 1 night in Jun 2019
Response from Carolina on Aug 6, 2019
Dear guest, Thank you very much for your review!

8/10 Good

Makayla, Vicenza, Italy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, small rooms but expected in Italy however the walls were incredibly thin and you could hear the people next door or down the hall.
Stayed 1 night in Apr 2019

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the city centre. Good facilities and professional staff. Unfortunately, the restaurant was not good. The food was mediocre and overpriced.
Stayed 1 night in Dec 2018

4/10 Poor

Karen

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

shimi, israel

Liked: Cleanliness
small rooms the breakfast was good but not excellent.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel :)
Excellent stay!
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2018

10/10 Excellent

Darren R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

A pleasant hotel in wonderful city
The hotel is located in an area across the river from the main center of the city and it is easy to access the center on foot after crossing a bridge over the river. The room was nice with a comfortable bed. Breakfast was good and the staff was friendly and helpful. Parking in the hotel was also convenient and we left the car for a few hours after checking out while touring wonderful Verona on foot, which was also convenient.
Stayed 1 night in Sep 2018

8/10 Good

Tim, Australia

Liked: Cleanliness, staff & service, room comfort
I did have a few small niggles and comments that probably shouldn’t effect the overall score; the beds are quite firm, which I prefer but might not suit some, the wifi isn’t great which is frustration when you’re using roaming, and the rooms are small - although this is typical of entry level European hotels. Overall a good stay with great staff, I would recommend to others.
Stayed 1 night in Aug 2018
Response from staff on Sep 4, 2018
Dear Tim, thank you very much for the review! We are improoving the wifi system and, promised, next time you will visit us, it will be much performing. Regarding the beds, we both have firm and soft matresses in order to satisfy all guests' needs. Finally, for what concernes rooms, the hotel has standard rooms which are smaller than superior rooms which are very wide and also junior suites which are very big rooms. We do thank you again for your compliments and your constructive suggestions. Hope to see you again, Tim. Ciao!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable clean room, helpful staff.
Stayed 1 night in Aug 2018

2/10 Terrible

Arturo, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever! Air conditioner did not work
worst hotel ever! Air conditioner did not work. The thermostat was set to only one temperature and 2 receptionist were arguing with me telling me it was blowing air so therefore it worked. I did not sleep all night because of the hot humid weather. They did not offer me another room, a fan or anything. Didn’t even partially refund my money. When I arrived the day before I told the receptionist to please have someone look at the ac because it’s not working and she said ok. No note was left or notification to anyone. I came late and tried to sleep but could not. The thermostat setting does not work I was in room 108. The temperature remains the same whether it is set at 10 or 30 degrees Celsius! The receptionist insulted my intelligence by putting his hand on the air conditioner and feeling that air blew out and then just interrupted me and left the room as if saying I was crazy or wrong, so rude, disrespectful and ignorant! Apparently these people do not know how an ac works I was showing them how I was sweating on my forehead but refused to acknowledge the fact. I had the setting at 10 degrees celcius which should be cold
Stayed 1 night in Aug 2018
Response from staff on Sep 4, 2018
Dear Arturo, despite all, we would like to thank you for your review. We think that all reviews are important. We do apologise for the behaviour of the receptionist which, according to your description didn't seem polite to you. We assure you that your impression was not correct by saying that he treated you as if you were crazy. None of our staff has ever considered a guest like that, even in case of odd requests (and you can read in all reviews how our staff is!) We respect our guests as if they were part of our family. Regarding the air conditioning of your room, as soon as your complain arrived, we sent our technicians (they do know how air conditioning works) both into the room to check if fancoil worked correctly, and to the conditioning machine in order to double check if all was working fine, and it did. It is impossible, when outside its 40°C, to have 10C° in the room, as we explained you during your stay. Unfortunately you returned to your room late in the night and hotel was fully booked with no possibility of changing room (which would be the same). Anyway we agrred a complimentary late chack out. We do apologise again if you had a wrong perception of our behaviour, but we would appreciate your apologies for considering our staff ignorant and disrespectful. Thank you.

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Good stay. Lovely receptionist, very friendly and helpful. The only downside would be the extremely uncomfortable bed! Not a great night sleep. Breakfast was nice.
Stayed 1 night in Aug 2018

8/10 Good

Jenni, Warwickshire

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, not too far from the town centre.
The hotel staff were very welcoming upon arrival and went out of their way to make us feel welcome. First impressions were very positive. It was a shame about the evening member of staff, who was the total opposite. Unfortunately I did not get his name but he was very arrogant and rude. I was so disappointed to see him working the very next morning when we came down for breakfast! Due to him, although breakfast was included in the costs, I did not have any the following day as he made us feel so uncomfortable and we decided we would eat out for the remainder of our stay. On a positive, the food on our first evening was very good, but as we did not eat here again, can only comment on our first evening. The hotel was very clean and all the other members of staff that we met were great.
Stayed 3 nights in Jul 2018

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff and a lovely quaintness about the place. It's only a 10 minute walk to the centre of old Verona and the secure parking in the hotel garage was a bonus. My 10 year old was a big fan of the buffet breakfast (It's how he rates hotels!) So, thumbs up from the entire family ☺
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I must see location - Italy
nice location for a short walk to the Old City.
Stayed 1 night in Jun 2018

6/10 Okay

Jorge

Liked: Cleanliness
Stayed 5 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
I arrived the staffS are not welcome people. Shower was broken and they didn't do anything about it
Stayed 6 nights in Mar 2018

6/10 Okay

david, London

Liked: Cleanliness, staff & service
Disliked: Room comfort
Reasonable location to the centre of Verona
Our room was facing onto a main road with noisy traffic including ambulances, day and night. Had to have windows closed during occupancy to avoid fumes and noise. No air conditioning. Double bed mattress hard and uncomfortable. Breakfast menus poor with limited choice.
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, friendly, helpful staff. Good location.
Stayed 1 night in Sep 2017

6/10 Okay

Tony, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities
Close to sites we wanted to see.
Comfortable for a one night stay. Easy walking distance to points of interest.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, unpretentious hotel with good food.
Stayed 3 nights in Aug 2017

6/10 Okay

Warren

Mediocre rating.
The hotel was overpriced for what it had to offer. It seems like it was once a better place that was made over with plastic interiors. The rooms were tiny. The service staff were brusque. The hotel was overpriced for what it offered, there were other hotels in the area which were cheaper. The hotel was not in the city centre so it required a cab ride to go anywhere. There were no restaurants close by. Very slow wifi internet.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel
We were on our way through Italy and stayed at this hotel for one night. Due to its central location, were were able to do a lot of exploring in Verona in the few hours that we had.
Stayed 1 night in Jul 2017

8/10 Good

bk, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but the hotel room was very warm
Breakfast could have more choice, especially fruit which is in abundance in this region.

8/10 Good

Bea, London

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, welcoming and a pleasant hotel
The hotel was pleasantly run, with helpful staff and reasonable standard of upkeep. Clean rooms and good location. Would have preferred more choice at breakfast - such as fruit, which is in abundance in this town - and an easier to use coffee machine!

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient, good value hotel
Good value hotel with pleasant staff. A 10-15 minute walk from the centre of Verona.