We arrived a few hours early, expecting to be able to store our luggage, but hoping to be able to check-n in. The clerk at the desk made a call and learned that our room would be ready in 10 minutes. He went above and beyond the call of duty, and we really appreciated being able to check-in to the room early. The room was modern and spacious. We then obtained a map of Verona and instructions on taking the local bus into the town. Very easy to do this. Verona is an amazing, beautiful city. Upon our return, we were too exhausted to go out to eat, and there is a supermarket right next door where we were able to pick up some snacks. The breakfast next day was amazing, so many choices and something for everyone's diet. ALL the staff we encountered were professional, polite,and genuinely friendly and caring . It all starts at the top and management must be proud of their staff.