Reception
Check availability

Reviews of Hotel Mary

3 out of 5
Hotel Mary
Via Camisano 28, Vicenza, VI

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 40 reviews" "
Rating 8 - Good. 16 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gunnar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work at this Hotel deliver top-tier service for a very affordable price.
Stayed 11 nights in Sep 2023

10/10 Excellent

Nadege

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and the property met my expectations concerning appearance, comfort, and cleanliness.
Stayed 1 night in Jun 2023
Response from Mariangela on Jun 27, 2023
Thanks, very much. We wish to see you back again.

10/10 Excellent

Constance

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. A little far from downtown, but right on a bus line, so pretty convenient. Very friendly and helpful staff. Some great restaurants (and gelato!) right around the corner. We would stay here again.
Stayed 1 night in May 2023
Response from Mariangela on Jun 3, 2023
Thanks very much, wish to have you here again.

8/10 Good

Pierluigi

Liked: Cleanliness, staff & service, property conditions & facilities
Wi-fi network needs improvement since it continously breaks. Takes around 20 mins to get to downtown by bus. Otherwise, a nice three star hotel
Stayed 4 nights in May 2023
Response from Mariangela on Jun 3, 2023
Thanks, for let me know about Wi-fi, next time do not hesitate to let the receptionist know about because we have 24 hrs service with the wi-fi company in order to fix the issue.

10/10 Excellent

Frank, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very welcoming and efficient staff at this family run hotel.
Stayed 2 nights in Apr 2023
Response from Melissa on Apr 27, 2023
Mr Frank,thank you for your kind review, we really appreciate it.Hope to welcome you again.

10/10 Excellent

Tori

Stayed 2 nights in Mar 2023

10/10 Excellent

Lucas

Stayed 1 night in Oct 2022

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Super!
Great location, staff were so helpful on all aspects of our stay. Cannot say enough how wonderful they are!
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating.
Stayed 7 nights in Jun 2021
Response from mariangela on Jul 13, 2021
Thanks.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Cold
It was too cold in the room. I couldn’t control the heat
Stayed 1 night in Dec 2019
Response from mariangela on Dec 12, 2019
Good morning Sir, each room is provided with an individual termostate, so means the guest is allowed to put the temperature as he prefere. Please next time if you don't know how to used ask at the front desk, everybody here will be happy to help you, there's no meaning to stay there and suffering for something can be fix.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2019
Response from Angie on Apr 25, 2019
Thankyou very much, hope to see you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Angie on Oct 30, 2018
thanks for eveything. We like to improve, so please let us know your opinion. That's very important for us.

6/10 Okay

Nathan

Liked: Cleanliness
Disliked: Room comfort
It’s OK.
The hotel is so-so. It’s outdated and you can hear everything through the doors. The bed was not the most comfortable, but it was clean.
Stayed 2 nights in May 2018
Response from angie on Nov 1, 2018
good morning sir, please next time tell us if you are unconfortable with the bed, we have different kind of matress and pillows, so we can change room or you request at the checkin if you like soft or hard either one.Will be nice make you happy

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place -- would stay again
Nice place to stay. Not downtown but within 3-5 minutes of the pedestrian gate for the US Army. The #1 bus that goes downtown and to the train station is right across the street. Would stay again. The Wi-Fi wasn't super user friendly. Had to keep putting in a password but once on it worked well.
Response from mariangela on Apr 19, 2018
Thanks, please for next time if you have issue with the Wi-Fi let us know about so we can open a call to the assistance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel if you need somewhere easy to stay. They allow pets, which is nice if you are traveling with your furry companions but can be a little noisy for other guests.
Stayed 1 night in Nov 2017
Thanks, for another time if you let us know we can offer you a different room in the area where we don't allowed pets.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Staff were awesome!
Loved the breakfast, except coffee was a little weak.
Stayed 7 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Camp ederle
Very nice and convenient stay for access to camp ederle

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Just a normal hotel
This hotel was ok. It wasn't a bad stay. Room was clean and the staff was friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay if Visiting Vicenza
This hotel is used to taking care of Americans who move to Vicenza with the U.S. Army, so we were well taken care of as Americans traveling from another U.S. base in Italy. The staff spoke excellent English, rooms were in fantastic condition, the breakfast buffet was excellent, and no cost parking was available (!!!).

8/10 Good

Sandra, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were very helpful and friendly.
The room was small but very clean. The shower stall was much smaller than I expected. There were plenty of towels every day and the bathroom was very clean.

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Typical European hotel close to Caserma Ederle
All in all, this is a nice hotel. The staff are very nice and accommodating, and are more than willing to help out with directions and information about the bus and train schedules. The rooms are typical for Europe--a little on the small side, but very clean. There's an elevator which some hotels don't have. And the wifi is free and has a very strong signal. Breakfast is unusual in that, in addition to the typical fare of sliced cheese, meat, yogurt, and bread, there are delicious scrambled eggs and potatoes. That was a nice surprise. Also, if you have business on Caserma Ederle, it's a very easy walk there from the hotel. Even the "old city" part of Vicenza is just a pleasant less than 2 mile walk away, or you can catch the bus that stops just across the street from the hotel. I would stay at the Hotel Mary again if traveling back to the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business travellers
Hotel Mary is certainly not a luxury hotel, however it made a good match for business travellers. I came to the hotel to attend a trade show and I was not expecting much service. The hotel is conveniently located in front of a pizzeria and an italian restaurant called Il Fauno which is quite good. There is a small organic supermarket in front of the hotel too, for those who want to eat in the room (there are small fridges) Access to the shows can be done by bus or taxi (taxi ride average 20 euros). The staff of the hotel is very friendly and they speak several language amongst them. English is not a problem. The breakfast is quite good, with coffee, breads, fruits, and cheese. Also danish pastries. The staff was helpful with directions. And there are vending machines. If you want to do laundry there is a shop behind the hotel that does this service. Generally speaking, for the business traveller Hotel Mary does its job. Do not expect luxury but good value (clean towels and sheets) for your stay.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service. Good location. Roooom was very clean

6/10 Okay

Jim, OKC

Liked: Cleanliness, staff & service
Here a little, there a little
Triple room had inadequate space to move around. No tissue provided in the room. The free internet failed twice and had to be reset. However, overall the room was quite clean and the included breakfasts were very good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
I say in a lot hotels. This was a clean and neat hotel. the service personnel were excellent!

8/10 Good

Maggie, Naples, Italy

Liked: Cleanliness, staff & service, room comfort
Hotel Mary - Good Base in Vicenza
Stayed one night in Hotel Mary. Staff was helpful, polite, and informative. Hotel Mary is very close to Caserma Ederle, great for those visiting the post, and also a wonderful (and inexpensive) base for a day trip to Venezia. The room was spacious, clean,and comfortable. We would definitely stay there again!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Room smelled like a toilet, literally. Opening the window meant 24 hours of traffic noise from the highway it sits on. The internet was out almost the entire time, and when it was online it was spotty. The bed is harder than a rock, heard same complaint from other guests. Night desk guy locked me out of the hotel playing a game with a 10 year old girl, evidently a daughter of a hotel employee whose entertainment was more important than me getting into the hotel in freezing weather. No one in our group of 10 was able to get their room temperature to a steady comfortable level.

8/10 Good

Ish, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice
Rooms are small but looks new and very clean.

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Marcos G A S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom Atendimento
Local um pouco afastado do centro da cidade. Mas tudo muito organizado e limpo. Quarto bom. Atendimento excelente.
Stayed 2 nights in Jun 2023

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Angie on Jun 17, 2019
Buongiorno Sig.Roberto, la ringraziamo siamo felici di ricevere i suoi suggerrimenti.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from angie on Feb 4, 2019
Thanks, any suggestions we will appreciate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Angie on Oct 11, 2018
Thanks

6/10 Okay

Sergey

Liked: Staff & service
Forte odore di disinfettante che permane sui vestiti
Stayed 1 night in Sep 2018
Response from Angie on Oct 25, 2018
Buongiorno, La ringrazio per avercelo fatto presente.

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
essenziale pulito e confortevole
Stayed 1 night in Sep 2018
Response from Angie on Oct 26, 2018
La ringrazio

8/10 Good

Sieglinde, Kaiserslautern

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Die Kopfkissen sind schrecklich. Die Kopfkissen sind schrecklich.
Stayed 3 nights in Aug 2018
Response from Angie on Aug 30, 2018
Sorry, please next time ask a different one, we have several different kind of pillows. It's very personal what people like.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel bien situé, facile d'accès
A notre arrivée nous avons été accueillis par une personne très sympathique et qui nous a donnée des informations pour la visite de la ville ainsi que pour se restaurer.

4/10 Poor

Alberto

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Tito, Teramo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buon hotel ad un prezzo interessante
Presenta tutte le componenti del servizio per un soggiorno ad un buon livello, specialmente in considerazione del prezzo richiesto.