Front of property - evening/night

Reviews of The Kingdom at Victoria Falls

3 out of 5
The Kingdom at Victoria Falls
MALLETT DRIVE, 1, Victoria Falls

Reviews

8.4

Very Good

Rating 10 - Excellent. 293 out of 700 reviews" "
Rating 8 - Good. 294 out of 700 reviews" "
Rating 6 - Okay. 81 out of 700 reviews" "
Rating 4 - Poor. 23 out of 700 reviews" "
Rating 2 - Terrible. 9 out of 700 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great service from start to finish. Great atmosphere. Would highly recommend. We would return there no question. Easy walk to town or the falls
Stayed 4 nights in Dec 2022

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Place.

4/10 Poor

Marvin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the dining was outdoor with all flies, mosquitoes and other bugs flying in and around the food
Stayed 2 nights in Oct 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet rooms Walking distance to major attractions Very friendly and accommodating staff
Stayed 4 nights in Oct 2022

10/10 Excellent

Marry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service 👏
Stayed 3 nights in Aug 2022

10/10 Excellent

Binu, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sprawling property. Very close to Victoria Falls and other activities - easily walkable. It's a large complex - meaning we had a 10 min walk to our rooms. However, anytime we requested anything in the room - the service people showed in no time! My son had issue with his foot. The hotel provided wheel chair service. Our porter and wheel chair assistant were very prompt and super helpful. The hotel has buffet service. Which I felt was a rip off with $35 per person tag. We decided to eat out instead.
Stayed 1 night in Aug 2022

10/10 Excellent

Kanchan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the kingdom. The room was perfectly comfortable, the grounds are lovely, the staff was friendly and helpful and the location was close to everything. It may be a bit dated but we found it pleasing all around and would definitely recommend it for a local, Vic falls themed hotel experience.
Stayed 1 night in Jul 2022

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a phenomenally designed property and the closest hotel to the Victoria Falls national park area (walkable).
Stayed 3 nights in Jun 2022

10/10 Excellent

Steven

Stayed 1 night in Jul 2022

10/10 Excellent

sid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need an update. But for what it is, a good value property.
Stayed 1 night in Jul 2022

10/10 Excellent

Clare

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem and would highly recommend this property! Staff were all friendly and extremely helpful. Would definitely come back again!
Stayed 2 nights in Jun 2022

10/10 Excellent

Carina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely wonderful. The staff were amazing and couldn’t help you more! Great rooms and price!
Stayed 2 nights in Jun 2022

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little changes
Only wish I had a room closer to reception (I have bad legs) and that there was a shower only, not on the bath
Stayed 3 nights in Jun 2022

10/10 Excellent

Hazel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were really kind and allowed me to check in early.
Stayed 1 night in May 2022
Response from Trinity on May 10, 2022
Good day Thank you for the feed back regards Trinity

10/10 Excellent

Edith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good as well the ambience. It was close to all amenities. Staff were attentive.
Stayed 3 nights in Apr 2022
Response from Trinity on May 10, 2022
Good day Thank you for the feed back. regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to all the attractions. We were able to walk to the Falls and restaurants. Breakfast buffet was good with lots of choices. Did not use the pools, I’m sure the water was clean but looked grey. There was no air conditioning so it was difficult,to sleep at night ....too hot and humid. The fan wasn’t very effective.
Stayed 3 nights in Mar 2020
Response from Derrick on Mar 17, 2020
Good day Thank you for staying at the Kingdom at Victoria Falls. The comments are most welcome and I am glad you found the hotel close to all the attractions and the breakfast choice. The concern on the air conditioning will be looked at as this is important for all our guests. The Rating and feedback is greatly appreciated. I look forward to welcoming you back in the future. Kind regards Derrick

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was within walking distance of the Falls, but we were encouraged to take a taxi. The staff was somewhat helpful, but not overly so. Very good breakfast.
Stayed 1 night in Dec 2019
Response from Derrick on Jan 6, 2020
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are most welcome and glad you found the Falls is within walking distance and a "Very good breakfast". The feedback is important to us as it helps to improve the service we provide to all our guests. We look forward to welcoming you back to the hotel. Kind regards Derrick

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Derrick on Dec 4, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your feedback and rating is most welcome. I look forward to welcoming you back in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Derrick on Nov 18, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your feedback is very welcome and the rating is appreciated. I look forward hosting you again in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Derrick on Nov 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your feedback is welcome and I am glad you enjoyed your time here as you gave a very high rating. This feedback is greatly appreciated. I look forward to hosting you again in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel buildings are unique with great brick work tiles and thatch. Large room with balcony, great pool area and attentive staff. Pool bar frequently out of stock of certain items and would promise what we ordered and then short deliverer.
Stayed 2 nights in Nov 2019
Response from Derrick on Nov 6, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are very welcome and it is pleasing to see you enjoyed your stay, from the buildings, brick work, tiles and thatch, to the pool. Your concerns will be addressed. The feedback is appreciated. I look forward to hosting you again. Kind regards Derrick

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel. Charming. But it does show some aging. We had a couple of issues with our room and staff was readily available to deal with them. Staff was great. Food was excellent. Terrific pool area. I'd definitely recommend.
Stayed 4 nights in Sep 2019
Response from Derrick on Sep 27, 2019
Good day Jack Thank you for staying at the Kingdom at Victoria Falls. The comments from your stay are very welcome and I am glad you found the stay was great and the food was excellent and terrific pool. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

8/10 Good

David, Springfield Illinois

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A/C was off for 5 hours on our first day there Otherwise everything was great
Stayed 2 nights in Sep 2019
Response from Derrick on Sep 25, 2019
Good day David Thank you for stay at the Kingdom at Victoria Falls. Your comments are very welcome, and your concern will be addressed. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location always felt safe walking around.
This Kingdom hotel is conveniently located within walking distance of the falls and in the other direction shops, restaurants, and supermarkets, the included breakfast was excellent. Regular power outages were not too much of a problem as the hotel has generators. The Kingdom hotel does accept international credit card for hotel expenses. Take US currency, I was unable to find an ATM that worked to get some local currency and credit cards are not widely accepted at Victoria Falls.
Stayed 3 nights in Sep 2019
Response from Derrick on Sep 25, 2019
Good day Kim Thank you for staying at the Kingdom at Victoria Falls. The comments you have provided are most welcome, indicating the convenient location to other shops and restaurants and the excellent breakfast. The concern on the credit card payment will be addressed. Your feedback is appreciated. Kind regards Derrick

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 3 nights in Sep 2019
Response from Derrick on Sep 21, 2019
Good day Thank you for staying the Kingdom at Victoria Falls. Your rating during your stay is most welcome as it helps to improve our services to all our guests. This feedback is appreciated. Kind regards Derrick

10/10 Excellent

Muriel, Chisago MN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the falls & breakfast was excellent with a wide variety of food
Stayed 4 nights in Sep 2019
Response from Derrick on Sep 18, 2019
Good day Muriel Thank you for staying at the Kingdom at Victoria Falls. I am glad that you enjoyed the closeness to the falls and the breakfast was excellent with a wide variety of food. Your feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Power issues but this was out of the control of resort. They had backup generators. Apparently there is an ongoing issue in Zimbabwe with their power grid. Sad as the people and the activities around Victoria Falls is amazing. So glad we went even though we knew ahead of time about the power issue.
Stayed 3 nights in Jul 2019
Response from Derrick on Sep 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. I am glad you enjoyed your time in Victoria Falls, and that you were well prepared for your stay. Your comments helps us to improve our service offerings and this is appreciated. I look forward to welcoming you back in the future. Kind regards Derrick

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
The hotel felt a lot like a tourist trap. Maybe this is to be expected in the location so close to the falls, but after spending several days in Kruger, we were not expecting this. The
Stayed 3 nights in Sep 2019
Response from Derrick on Sep 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are noted with great concern. It is unfortunate that it was not what you had expected, especially after your stay in the Kruger. It is pleasing that you enjoyed the location. The feedback is appreciated. Kind regards Derrick

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Derrick on Sep 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. The rating you have provided helps to indicate how you experienced the services in the hotel. This feedback is appreciated. Kind regards Derrick

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Derrick on Sep 3, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. The rating is wonderful and I am glad you enjoyed your time in Victoria Falls. The feedback is appreciated. I hope to host you again in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Derrick on Sep 3, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your rating of your stay is very welcome. This helps to improve our service to our guests. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Great location, beautiful hotel and food was lovely.
Stayed 2 nights in Aug 2019
Response from Derrick on Aug 30, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. The rating you have provided is most welcome. I am glad that you enjoyed your time in Victoria Falls. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

6/10 Okay

Bridget

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Aug 2019
Response from Derrick on Aug 26, 2019
Good day Bridget Thank you for staying at the Kingdom at Victoria Falls. Your rating of your stay is welcome as such feedback helps to improve our service to all our guests. Kind regards Derrick

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from Derrick on Aug 20, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your rating of your stay is very welcome and it is good to see that you enjoyed your time in Victoria Falls. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Derrick on Aug 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. The rating you have provided is concerning and we will work on improving out service to all our guests as your feedback is important to us. Feedback can only help improve. Kind regards Derrick

6/10 Okay

Brian, Africa

Traveled with partner
Disliked: Property conditions & facilities
You are limited for choice in Victoria Falls. This place has a Disney like quality but in badly need of some maintenance. The aircon won’t work most of the time due to power restrictions and they don’t have most of the things on their drinks menu. Don’t eat in the restaurant other than for breakfast unless you want experience extreme disappointment. I couldn’t find half of the facilities they said they had.
Stayed 5 nights in Jul 2019
Response from Derrick on Aug 11, 2019
Good day Brian Thank you for staying at the Kingdom at Victoria Falls. Your comments are very welcome and you concerns will be addressed so that it may be improved for the future guests. The feedback is appreciated. Kind regards Derrick

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the staff were exceptionally helpful. Spencer was particularly kind and capable as he wrapped a large wooden giraffe for me to take on the plane. The staff also answer lots of questions and went out of their way to be helpful. The location of the hotel is also excellent as it is within walking distance to the falls. Breakfast was really very nice but the food from the menu at dinner was mediocre at best. We had three dinners there and did not enjoy a single one of them.
Stayed 4 nights in Jul 2019
Response from Derrick on Aug 11, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. The comments you have provided is most welcome. I am glad you found the staff exceptionally helpful especially Spencer for helping with the wrapping of your wooden giraffe. The concern raised on the dinner will be addressed so that there are improvements. The feedback is appreciated. Kind regards Derrick

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's charge to use spa. And they only open 9am to 5 pm.
Stayed 3 nights in Jul 2019
Response from Derrick on Aug 4, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are very helpful and this helps to improve our service to all our guests. I am glad you made use of the spa with there normal operating times, however arrangements can be made for alternative times. Your feedback is appreciated. Kind regards Derrick

8/10 Good

Euro312, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and help getting to room. Comfortable bed with mosquito netting. Dinner buffet at restaurant had a lot of selection but not much to my liking. Problems with internet created trouble with charging things, but wifi worked good in room.
Stayed 2 nights in Jul 2019
Response from Derrick on Aug 4, 2019
Good day Euro312 Thank you for staying at the Kingdom at Victoria Falls. Your comments are welcome indicating your check in, your bed and mosquito net, the dinner buffet and wifi. Your feedback is appreciated. Kind regards Derrick

10/10 Excellent

Joanne, Burlington, CT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff, well appointed furniture, beautiful patio balcony over lagoon and grounds can hear falls, easy walk to falls, wonderful breakfast, excellent shower
Stayed 1 night in Jul 2019
Response from Derrick on Aug 4, 2019
Good day Joanne Thank you for staying at the Kingdom at Victoria Falls. Your comments are very welcome and I am glad that you found the staff gracious, the beautiful patio balcony and you can hear the Falls. Your feedback is important to us as it helps us provide better service to all our guests. Your comments are appreciated. Kind regard Derrick

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Derrick on Jul 28, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your rating is very welcome and the feedback helps improve our service to our guests. The feedback is appreciated Kind regards Derrick

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds and within walking distance of the falls.
Stayed 2 nights in Jul 2019
Response from Derrick on Jul 21, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments on the nice grounds and within walking distance to the Falls is wonderful and very welcome. The feedback is greatly appreciated. I look forward to hosting you again in the future. Kind regards Derrick

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for this resort-type hotel, within 10 mins walk of the Falls. Right next door to the famous Victoria Falls Hotel where you can pop in for drinks and meals at the same prices. Breakfast was excellent! Great value all round and well maintained.
Stayed 2 nights in Jul 2019
Response from Derrick on Jul 21, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are welcome and that the Great location was ideal for you, and that the breakfast was excellent. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facilities, very close to the falls. Sometimes it was difficult to get the right info
Stayed 4 nights in Jul 2019
Response from Der on Jul 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. It is wonderful to see that you enjoyed your time in Victoria Falls and that the facilities were really nice and close to the Falls. The feedback is very welcome as it helps to improve our service to our guests. Kind regards Derrick

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Please be warned: There is a problem booking with EXPEDIA. We booked a family room for one night. On Expedia's site, when you select 2 adults and 2 kids, no rooms show. But when selecting just 2 adults, the option to book a family room (which has 2 beds+2 bunk beds) appears and it also says kids stay free, plus free breakfast. So we booked this. When we arrived at the hotel, they told us that the free breakfast is only for the adults but the kids have to pay an extra US$16 each for breakfast. When we complained (and it doesn't say this on the itinerary), they asked if we booked with Expedia and they said that this is a common problem with Expedia's site. In any case, the breakfast was definitely not worth US$32 for the kids so we ended up going to an outside restaurant. Very disappointed at both Expedia and the way the hotel handled this (spoiled our experience). Sort out your booking systems (Expedia), and the hotel needs to learn to provide better service (no wonder they are failing).
Stayed 1 night in May 2019
Response from Derrick on Jul 16, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your comments are important to us and this matter will be addressed with Expedia so that the correct information is provided for all guests that make bookings for families in particular. Your feedback is appreciated. Kind regards Derrick

4/10 Poor

Muna

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The property needs major refurbishment. The food needs to greatly improve.
Stayed 2 nights in Jul 2019
Response from Derrick on Jul 9, 2019
Good day Muna Thank you for staying at the Kingdom at Victoria Falls. Your comments and concerns will be addressed as your feedback is important to us. Such feedback helps improve our product and services to our guests. The comments are appreciated. Kind regards Derrick

10/10 Excellent

Afrika

Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit too noisy as it’s downstairs overall perfect location hotel
Stayed 1 night in Jul 2019
Response from Derrick on Jul 8, 2019
Good day Afrika Thank you for staying at the Kingdom at Victoria Falls. Your comments and rating are very welcome. It is concerning that it was a bit noisy, which will be addressed. I am glad you enjoyed the location. Your feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from Derrick on Jul 3, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your rating and feedback is appreciated and very welcome. I look forward to hosting you again in the future. Kind regards Derrick

10/10 Excellent

Clktaylor, Ashley Heath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all incredible from the traditional tribal greeting, through checkin and throughout our seven night stay. We based ourselves here and did several Safari excursions from the hotel. The only niggle was the pool was freezing cold but to be expected in such a hot country. We wholly recommend The Kingdom at Victoria Falls!
Stayed 7 nights in Jun 2019
Response from Derrick on Jun 27, 2019
Good day Clktaylor Thank you for staying at the Kingdom at Victoria Falls. The comments and feedback are most welcome. It is wonderful that you enjoyed the traditional greeting, check-in and stay at the hotel. Your recommendation is greatly appreciated. I look forward to welcoming you back in the future. Kind regards Derrick

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY ACCESS (WALK) TO FALLS AND BRIDGE. GREAT BREAKFAST. NICE HOTEL.
Stayed 1 night in Jun 2019
Response from Derrick on Jun 25, 2019
Good day Thank you for staying at the Kingdom at Victoria Falls. Your rating and comments are wonderful and I am glad that you enjoyed the essy accesd to the Falls and bridge. The feedback is appreciated. I look forward to hosting you again in the future. Kind regards Derrick