Front of property

Reviews of Accent Inns Victoria

3 out of 5
Accent Inns Victoria
3233 Maple St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1004 reviews" "
Rating 8 - Good. 381 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
It was clean and quiet. The girls at the desk were awesome. I had a dog with me and felt comfortable walking around the area with her
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan

Stayed 1 night in Jan 2024
Response from Ari on Mar 10, 2024
Hi Megan!Thanks so much for your awesome review! We are very glad to hear you enjoyed your stay here with us! Hopefully we will see you back here again soon

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from miss bubbly on Mar 8, 2024
Hi Lee, thank you for the amazing review. We look forward to your future stays, have a lovely day!

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Feb 2024
Response from Jasmine on Mar 7, 2024
Hi Geoff, Thank you for your amazing review. We are glad to hear that you enjoyed your stay with us. Hope to see you soon!

8/10 Good

Basia, Bowen Island

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is right on the highway. So it is noisy. But other then that we had a great stay. Brought our dog. Perfect Inn for dogs. Will definitely stay again!
Stayed 3 nights in Feb 2024
Response from miss bubbly on Mar 4, 2024
Hey Basia, glad to hear you enjoyed your stay. For future stays please let us know and we can try our best to accommodate you on the back side of the hotel. We look forward to seeing you and your furry friend next time!

8/10 Good

Yvonne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Enjoyed receiving rubber ducky. Breakfast not available anymore- that was disappointing.
Stayed 1 night in Feb 2024
Response from miss bubbly on Mar 4, 2024
Hey Yvonne, thank you for the review. We are happy to hear that you like our duckies, there is one in the room for your stay! We hope you make a great collection at home. We won't be continuing breakfast but we do have great breakfast places near us like the Roundhouse Cafe (local owned) and Spoons Dinner!

10/10 Excellent

Rickwinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Laura on Feb 28, 2024
We’re pleased to know you found our location convenient while you stay with us! Thank you for sharing your feedback for fellow travelers to see! We hope to see you again.

10/10 Excellent

NavJot

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too good
Stayed 1 night in Feb 2024
Response from Laura on Feb 26, 2024
Thank you so much, Navjot you are TOO kind! That's great to hear you enjoyed your stay with us. We look forward to your next visit.

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Feb 2024
Response from Laura on Feb 27, 2024
Thank you for sharing your positive experience with us. It means a lot!

8/10 Good

Cam

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick stay. Burger place excellent
Stayed 2 nights in Feb 2024
Response from miss bubbly on Feb 26, 2024
Thank you for the great review Cam! We really appreciate your time and look forward to seeing you again! Stay ducky my friend :)

10/10 Excellent

Gurdeep

Stayed 1 night in Feb 2024
Response from miss bubbly on Mar 24, 2024
Thank you for a wonderful review! We are glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable and the staff were great
Stayed 1 night in Feb 2024
Response from Avery on Feb 26, 2024
Hello Anthony, Thank you for your awesome feedback. We are glad you were comfy in our beds, and that the staff made you feel even comfier!Hope to see you again soon!

8/10 Good

Philip

Stayed 1 night in Feb 2024
Response from miss bubbly on Mar 24, 2024
Thank you for a great review. We appreciate your business and we'll see you at your next visit!

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Avery on Feb 26, 2024
Hello Ava, Thank you for your awesome review. We are glad you enjoyed your time with us!Hope to see you again soon!

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to food and ahopping
Stayed 3 nights in Feb 2024
Response from miss bubbly on Feb 20, 2024
Thank you for the great review! I agree, we are in a very great spot, close to many good restaurants and shopping centers :)

8/10 Good

Ajit

Stayed 2 nights in Feb 2024
Response from miss bubbly on Mar 24, 2024
Thank you for leaving a great review, we are glad you enjoyed your stay with us! Hope you have a wonderful day and enjoy the beautiful weather!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was available for late night check-in. Room was tidy and clean. Very happy with our stay!
Stayed 2 nights in Feb 2024
Response from miss bubbly on Feb 19, 2024
Hey Ricardo, Thank you for the awesome review! We are very glad to hear that you enjoyed your stay with us and that the room was nice and tidy :) We look forward to your future stays!

10/10 Excellent

Pierre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lihting in room could be improved
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 18, 2024
Hello Pierre, Thank you for your awesome review. We really appreciate your feedback about our lighting. Good news, we are updating our rooms in April with additional lighting!Hope to see you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the duck, clean and big.room
Stayed 1 night in Feb 2024
Response from Ava on Feb 10, 2024
Thanks so much Dave! We're thrilled to see you enjoyed your stay with us, and we'll be happy to see you again soon. Enjoy your new duck friend!

8/10 Good

Benjamin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ava on Feb 10, 2024
Thank you Benjamin, we're glad to see you enjoyed your stay with us. Come again soon!

10/10 Excellent

Elsa

Traveled with family
Liked: Amenities
Easy access!
Stayed 1 night in Feb 2024
Response from Ari on Feb 7, 2024
Hi Elsa!Thanks so much for your awesome review! We are glad to hear you enjoyed your stay here with us! Hopefully we will see you back here again soon

2/10 Terrible

Ann

Liked: Cleanliness, amenities
Disliked: Staff & service
Walls very thin, I could hear the party next store at 12.30 pm. I called front desk to ask them ask the neighbors to be quiet and that worked. The suite faced a busy street and I could hear the traffic all night. There was no instruction on how to use the two remote controls. I asked for a quiet location when I checked in and they said none were available ..4 pm on a Tuesday in February. There were 6 people floating around the check in desk and none would check me in while I waited for 10 minutes.
Stayed 1 night in Feb 2024
Response from Ava on Feb 10, 2024
Hi Ann, thank you very much for your constructive feedback. We're very sorry to hear your stay with us did not meet your expectations and we can assure you we are committed to making our location better based on the feedback we receive from conscientious guests like yourself. Firstly, we understand how street traffic can be bothersome, so we've gone ahead and left a backside/quiet request on your file. We'll do our best to accommodate your preferences on future reservations, however, we'd like to mention that we have a limited number of king rooms on our property. Unfortunately, on the evening you checked in, the 3 king rooms on the backside of the hotel were already checked in. We apologize for the inconvenience and will do our absolute best to accommodate you in the future. Secondly, we'd also like to apologize for the delay you experienced at the front desk. At peak check in hours, we do experience an influx of guests. As our front desk can only safely accommodate 2 agents, we can assure you we are working as hard as we can to make your check in as smooth and simple as possible. We understand how wait time can be an inconvenience, and we'd like to make sure your next stay with us is much better. For next time, please get in contact with us the day of your check in, and we will see if we can accommodate an early check in. Additionally, please let us know if you have troubles with the TV remotes. Our front desk staff will be sure to help you. We do hope you choose to stay with us again. We can assure you that your feedback has been heard, and that we are working hard to adjust our operations to better fit your needs. Take care, we hope to see you soon.

10/10 Excellent

Cathy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They always are friendly and welcoming. Rates are good.
Stayed 1 night in Feb 2024
Response from Laura on Feb 6, 2024
Hi Cathy, your feedback is highly appreciated, and we are grateful for the time you took to share it with us. We look forward to your next visit.

10/10 Excellent

Stephen A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stagf - very helpful. Excellent location and layout. Very much enjoyed our stay!
Stayed 5 nights in Jan 2024
Response from miss bubbly on Feb 2, 2024
Hey Stephen, thank you for a great review! We are so glad to hear you enjoyed your stay and the layout was nice. We will be upgrading rooms in April so come visit us then or a bit later when we have availability :) Have a great day!

8/10 Good

anil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from miss bubbly on Jan 30, 2024
Thank you for the awesome review Anil, we look forward to your next visit!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from miss bubbly on Jan 30, 2024
Thank you Nina! We really appreciate your review and thank you for taking the time to write us the review :) Have a wonderful day friend, we look forward to seeing you soon

10/10 Excellent

lesley

Stayed 1 night in Jan 2024
Response from Ava on Feb 10, 2024
Thank you very much Lesley! We're glad you enjoyed your time with us, and we'd love to have you back again. Take care, see you another time!

10/10 Excellent

Sabina, PRINCE GEORGE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 20, 2024
Thank you for your awesome review Sabina. We hope to see you again soon!

10/10 Excellent

Kari-anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service, clean room, quiet all night - great last minute stay!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 20, 2024
Thank you for your awesome review, Kari-anne. We try our best to make sure everyone feels at home here at Accent Inns Victoria. Hope to see you again soon!

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here! Rooms are clean and staff is very accommodating.
Stayed 1 night in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Samantha!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

6/10 Okay

Zach

Liked: Cleanliness
The room was clean, older but there was some updates. To get to your room, you have to go outside to access it, which isn't the greatest in colder or wet weather. No real extras, the "gym" is super small and not much options for equipment. No pool, hot tub, or sauna, etc. No breakfeast option either. For a basic, barebones stay, it was just fine. One really nice thing, was that there is a Bin 4 restraunt, attached to the hotel, which was open until 10pm.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 20, 2024
Thank you for your feedback, Zach. Good news is we are updating our rooms in April 2024! We will have new furniture for guests to enjoy very soon. I'm sorry to hear that our amenities were not up to your standards, but we try our best to keep what we do offer as amazing as possible. Thank you again for your feedback, and we hope to see you the next time you venture into Victoria!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Ari on Feb 5, 2024
Hi Michael!Thanks so much for your awesome review! We are glad to hear you enjoyed your stay here with us! Hopefully we will see you back here again soon

10/10 Excellent

Paul, Surrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Paul!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and affordable. The room was a good size but the bathroom was a little tight. Very clean and quiet.
Stayed 1 night in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Philip!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

8/10 Good

Gwen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a standard hotel room that offers the necessities. Comfy mattresses!
Stayed 2 nights in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Gwen!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

10/10 Excellent

Monique, Campbell River

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Monique!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everybody at Accent inns, they are friendly and helpful, no matter what time of day. Big fan!
Stayed 1 night in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Wendy!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us and Hopefully we will see you back here again soon

10/10 Excellent

Sidharth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ariel on Jan 18, 2024
Hi Sidharth!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

10/10 Excellent

Tamazon

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean & modernized, very well cared for. The only 'con' I have is that the towels are thin and scratchy. Everything else was exactly what I needed and more. A big, clean room with decent beds, fridge, microwave, coffee. And they LOVE pets. My kitten Teeter & I will be back for sure. Thank you to Avery at the reception for making us so welcome!
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 20, 2024
Thank you for your amazing review! We try our best to make everyone, including our furry guest, feel right at home here at Accent Inns Victoria. We hope to see you again soon!

10/10 Excellent

Mary Beatrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ariel on Jan 18, 2024
Hi Mary!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

6/10 Okay

Diana

Stayed 1 night in Dec 2023
Response from Ariel on Jan 18, 2024
Hi Diana!Thanks so much for your awesome review! Was there anything we could have done to make your stay a 5?!

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ariel on Jan 18, 2024
Hi Rose!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Ariel on Jan 18, 2024
Hi Christine!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

10/10 Excellent

Jennifer, port alberni

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Loved the hot chocolate in the lobby
Stayed 1 night in Dec 2023
Response from Ariel on Jan 18, 2024
Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us and the hot chocolate haha! Hopefully we will see you back here again soon

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean and convenient for my purpose
Stayed 1 night in Nov 2023
Response from Ariel on Jan 18, 2024
Hi Laura!Thanks so much for your awesome review! I'm glad to hear you enjoyed your stay here will us! Hopefully we will see you back here again soon

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Stayed 1 night in Nov 2023
Response from miss bubbly on Jan 18, 2024
thank you, we appreciate you and your review :) you can also take the ducky's home as a memoir of your stay!

10/10 Excellent

Ayesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff right from the front desk. Great location, good dining options around. Cleanliness was great too. Whoever designed the theme for duck and pets has a great sense of humour. You will find some instructions or helping notes in your room referencing duck which is cool. And the souvenir duck comes free to home, added a touch and connection at the place we stayed. I hope to collect these ducks in coming future too!
Stayed 3 nights in Nov 2023
Response from miss bubbly on Jan 18, 2024
So glad to hear you enjoyed your stay, the ducky's make it extra special (quack, quack) and I'm glad you took it home. Thank you for enjoying your stay :) makes our day

6/10 Okay

Ernie

Traveled with partner, Traveled with pets
Liked: Staff & service
Room was not that clean, very noisy and very small.
Stayed 1 night in Nov 2023
Response from Laura on Nov 22, 2023
Hi Ernie, thank you for taking time to leave us your feedback from your recent stay. We are sorry that you were not entirely comfortable during your stay with us. If you would like to talk about this in more depth, please feel free to contact us directly. We would love to make this better for you.

10/10 Excellent

Seumas, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times in the last year while attending to family matters in Victoria. The parking is convenient, the restaurant stays open late, there’s guest laundry, and wonderful staff.
Stayed 2 nights in Nov 2023
Response from Laura on Nov 22, 2023
It’s always a pleasure to serve guests like you, and we are thrilled to hear that you continue to enjoy staying with us!We hope to see you back soon.

6/10 Okay

Sandy

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Only one room with walk-in shower for handicap, and in a location with no handicap parking and in a difficult spot to get to. Bed creaky but comfy and clean. Hair blower broken. Husband had to pull the dresser out to plug in the coffee mske. I will say the room was very nicely decorated and spotlessly clean.
Stayed 2 nights in Nov 2023