Ratings based on 662 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from OnT

Centrally located

Posted Aug 28, 2014
Stayed at best western carton plaza on first night of seven days on the island. Great location which is walking distance to many downtown restaurants and shopping. Beautiful hotel, would definitely stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Aug 28, 2014
A group of 10 stayed here two nights for a bachlorette weekend. Our rooms were clean and comfortable. One suite had a more recently updated kitchen but they were both fully functional. The location was a great starting point for downtown activities day and night. Advice upon checkout, valet can take about half an hour to bring your can around if it is busy, so plan accordingly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location - shopping and harbour

Posted Aug 17, 2014
Pros: Location, kitchen in on-suite, pullout bed, staff.
Cons: Access to stairs for people who don't want to take elevator because of motion sickness.
Location: Easy to maneuver to shopping areas, harbour, restaurants, market and courtyard.
Front desk was really helpful. We had a two bedroom suite with a pullout bed. It was comfortable and accommodating. The gym had good equipment and was open early.
1 out of 5
by A verified traveler from saskatoon

Location is the only thing going for this hotel.

Posted Aug 16, 2014
Food/ room service horrible. Was at the front desk for 3/4 hr because they gave us a room with no fridge. They said I was a long stay so they gave us a room with no fridge. Does that make sense.... No! Finally we suggested we stay in the room because it was late at night and we were tired. Bathroom small, room for 1 person. Housekeeping sad, room not clean, soap dispenser empty for 2 days, plastic glasses not replaced, bath tub matt and shower curtain filthy, long black hair on shower curtain, dirty q tip on floor
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Aug 9, 2014
Pros: location
Location: symphony on the water, museum
There was a problem at check in that was corrected and they most generously paid for our dinner. The free bikes were an added bonus and access to computers and printer. Very friendly professional staff at all times.
2 out of 5
by A verified traveler from port coquitlam

Out dated I give it a 2 star

Posted Aug 6, 2014
Room need tending too ceiling cracked need new decor
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, B.C.

Terrific staff

Posted Aug 5, 2014
Pros: staff, location refrigerator in room
Cons: towel rack location bigger counter space around sink
Location: super location - close to everything we wanted to do in the downtown area
My friend and I were very impressed with the friendliness and helpfulness of the staff. As we walked from one end of the hotel to the other, every one of them greeted us with a cheerful, "hello!" I made a joke about how well trained they were and we all had a laugh. The room was very clean but one thing bothered me - the sink was outside the bathroom (which we thought was a good idea) but the towel rack was inside the bathroom. We were constantly having to walk into the bathroom with dripping hands. Also - a larger counter area around the sink would be better for female patrons who have many toiletries. Nevertheless, we were generally pleased with the hotel - great location, great staff, reasonable price! We also appreciated the Purdy's chocolate bar from the staff that was left in our room. Nice touch!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Edmonton/ AB

Nice hotel close to Government Street and Harbour.

Posted Aug 2, 2014
Pros: Polite and helpful staff- location- cleanliness- The comfort of mattress - shampoo shower gel attached to wall by the tub- enough towels.
Cons: Cleanliness of bathroom and beddings.
Location: It's a short walk to Imax, BC Parliament building, Pacific Undersea Garden, Empress Hotel, Royal Museum , and Sea Plane Terminals at James Bay.
I was treated very special as Hotel gave me the pent house. It was spacious and I really enjoyed my stay. House keeping lady was very polite and friendly. The hotel staff were very respectful toward me and quite helpful with giving direction to different tourist attractions on the Island. It's very convenient to have the nice restaurant next door with good meals and a nice owner. Hotel is close by to Hudson Bay and the other boutiques , and also to China Town and James Bay. There are many other nice places with good menu close by . This hotel is just off Douglas Street and you can easily take a bus to BC Ferries or to Sidney. Overall it was quiet in the evening . Having computer in the lobby was a bonus so I was able to access my emails. The mattress was very comfortable and I liked the bathroom set up. The room was bright and there was adequate lighting in the bathroom too. I would definitely stay at this hotel in my next trips.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown for large family

Posted Jul 31, 2014
Suite was clean and large enough for our family of 5. The hotel was conveniently located within walking distance to attractions. The offsite valet only parking was a little inconvenient but the staff was very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from 25 miles south of San Francisco

Wonderful and close to downtown

Posted Jul 17, 2014
Pros: lots of things to do within walking distance and the restaurant associated with the hotel was excellent
Location: there is shopping and coffee shops all around; 5 blocks to the Inner Harbour: The Empress hotel, Royal BC Museum, horse carriage rides, the Hippo tour
1. this hotel is updated, clean, quiet and nice 2. it is one block to Government Street, and then 4 blocks over to the Inner Harbour and The Empress, Rpyal BC Museum, etc. 3. there is a great restaurant connected with the hotel (we ate there every chance we could, B, L, D) 4. staff friendly and courteous 5. valet parking only (worked SOOOO well)