Resort view

Reviews of Brentwood Bay Resort & Spa

4.5 out of 5
Brentwood Bay Resort & Spa
849 Verdier Ave, Brentwood Bay, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1014 reviews" "
Rating 8 - Good. 162 out of 1014 reviews" "
Rating 6 - Okay. 33 out of 1014 reviews" "
Rating 4 - Poor. 19 out of 1014 reviews" "
Rating 2 - Terrible. 9 out of 1014 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Liked: Amenities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in ocean view top floor, so felt great.
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on Mar 26, 2024
Thank you for staying with us Steve!

10/10 Excellent

Amir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! we love the hot tub. I really recommend getting the room with the hot tub because the view and everything are perfect! Enjoy the vibe and coziness of this resort!
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 26, 2024
We cannot agree with you more Amir! The hot tub rooms are pretty amazing. Thank you!

10/10 Excellent

Raquel, Kelowna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fabulous two evenings in the resort! Staff was so friendly and attentive. Everything was so nice. The view did not disappoint. What a view! The bed was okay and the pillows could use a refresh. Towels were nice. Can see pride in the housekeeping. Nice welcome card and truffles. LOVE this place and can not wait to return.
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on Mar 24, 2024
Thank you for taking the time to let us know about your stay Racquel and for choosing to stay with us!

8/10 Good

les

Traveled with partner
Lovely room, beautiful views
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 26, 2024
Thank you Les!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot think of one complaint. The place was amazing!
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 15, 2024
We are so happy Laura, thank you for staying with us!

10/10 Excellent

Mary, Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Highly recommend!
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on Mar 14, 2024
Thank you for staying with us Mary!

6/10 Okay

Michael, Langley

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Kris - Director of Rooms on Mar 15, 2024
Thank you for staying with us Michael, any feedback would be appreciated.

10/10 Excellent

Ambreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a beautiful neighborhood
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 14, 2024
We certainly agree! Thank you Ambreen!

10/10 Excellent

Shara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great relaxing time! The views were fantastic!
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 13, 2024
We are so happy you were relaxed Shara, this is how we want all of our guests feeling when they leave. Thank you for staying with us!

10/10 Excellent

Jodi

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nj
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on Mar 10, 2024
Thank you for staying with us Jodi!

10/10 Excellent

swati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting Quiet Friendly staff
Stayed 2 nights in Mar 2024
Response from Kris - Director of Rooms on Mar 10, 2024
Thank you Swati!

6/10 Okay

Patricia, Tacoma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For a VIP property unfortunately this one has declined. The beds were only two twins in a double queen suite. The resort pub was enjoyable but their wine list is very spendy.
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 5, 2024
Thank you for staying with us Patricia! It seems you booked the only room at the resort with two twins, all of our other rooms are king beds. For future bookings, please see the bed types Expedia has provided in the room descriptions. Any feedback regrading your first comment would be appreciated.

10/10 Excellent

Abdelkarim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service, nice and clean place, and best food.
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Mar 5, 2024
Thank you for staying with us Abdelkarim, we are so happy you enjoyed your stay!

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay - great views great food and so close to walking paths or a walk into the heart of BrentwoodBay. Highly recommend.
Stayed 1 night in Mar 2024
Response from Kris - Director of Rooms on Mar 10, 2024
We appreciate you choosing to stay with us Annette and hope to see you again!

10/10 Excellent

Twila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kris - Front Office Manager on Mar 24, 2024
Thank you for staying with us Twila!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Brentwood Bay Resort! This was my second time staying here and the staff went above and beyond to make me feel valued. The rooms are beautiful, large but cozy, from the jetted tub with an ocean view, to the fireplace, and the patio with a table and chairs. I love the menus at both the pub and the restaurant, and although I didn't get a chance to use the outdoor pool, I like that it was an option. I can't wait to go back!
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Mar 7, 2024
We truly appreciate you choosing to stay with us Jennifer! We are so happy that you enjoyed the staff and what Brentwood Bay has to offer. We hope to see you again soon.

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Mar 20, 2024
We truly appreciate you choosing us Bruce!

10/10 Excellent

Colleen Kaman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel tucked into a residential area. The rooms are very large, beutifully appointed, and a nice layout. The resort also offers 2 dining options and a full service spa. Definitely worth checking out
Stayed 3 nights in Feb 2024
Response from Kris - Director of Rooms on Feb 25, 2024
Thank you for staying with us Colleen and for taking the time to place a rating. We truly appreciate you choosing to stay with us and hope to see you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kris - Front Office Manager on Feb 20, 2024
Thank you for staying with us Jennifer!

10/10 Excellent

Sweet

Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Mar 20, 2024
Thank you for staying with us Sweet!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay and tremendous value
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Feb 15, 2024
Thank you for returning back to us Jeff!

8/10 Good

Teresa

Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Mar 20, 2024
Thank you for staying with us Teresa!

10/10 Excellent

Liese, Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friend and I spent such a relaxing and lovely time with a private hot tub on our balcony. Just lovely!
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Feb 13, 2024
Thank you to both you and your friend Liese. We truly appreciate you choosing to stay with us.

10/10 Excellent

Gary

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looking forward to going back in the fall
Stayed 2 nights in Feb 2024
Response from Kris - Director of Rooms on Feb 18, 2024
Thank you for staying with us Gary, we look forward to you coming back as well :)

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Feb 11, 2024
We are so happy you think so Deborah! Thank you!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Local feel and superb facilities.
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Feb 6, 2024
Thank you for staying with us Paul!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kris - Director of Rooms on Feb 7, 2024
Thank you for staying with us Michael!

10/10 Excellent

Markus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. Enjoyed the pool and restaurant. Looking forward to returning!
Stayed 1 night in Nov 2023
Response from Kris - Director of Rooms on Feb 5, 2024
We are so thankful you chose to stay with us Markus and that you enjoyed yourself. looking forward to your return stay :)

10/10 Excellent

Chikako

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one of the best spa resorts we ever been!!!
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Feb 5, 2024
We are so happy you think so Chikako! Thank you for staying with us!

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG, that pool is amazing! Room was gorgeous as well, I'll definitely be back
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Feb 2, 2024
We love to hear that Jeff!! Thank you for staying with us.

10/10 Excellent

Alison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room and property. Impeccable staff.
Stayed 2 nights in Jan 2024
Response from Kris - Director of Rooms on Feb 2, 2024
We are thrilled that you think so Alison!! Thank you for staying with us.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kris Eisnor - Director of Rooms on Jan 28, 2024
Thank you for staying with us Brent!

10/10 Excellent

Laura A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Brentwood Bay was perfect! The room was clean, the view was amazing, the bed was incredibly comfortable and the jet tub was so big and awesome I didn't make it to the pool...next time!
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 26, 2024
Thank you for choosing to stay with us Laura! We know there are so many choices out there and appreciate you picking us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible hotel. From the moment we stepped into it to the moment we left it felt like a true oasis. I've been recommending it to my friends and I can't wait to visit again!
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 26, 2024
This is what we want for all of our guests David, so happy we could deliver!

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem of a place right onnthe oceanfront
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 26, 2024
We are so happy you liked our little slice of beauty Ian! Thank you!!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kris - Director of Rooms on Jan 26, 2024
Thank you for staying with us Nathan!

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 26, 2024
Thank you for staying with us Marko!

10/10 Excellent

Dilpreet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kris - Director of Rooms on Jan 24, 2024
Thank you for staying with us Dilpreet!

8/10 Good

Jocelyne

Stayed 1 night in Jan 2024
Response from Kris Eisnor - Director of Rooms on Jan 22, 2024
Thank you for staying with us Jocelyne!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Kris Eisnor - Director of Rooms on Jan 20, 2024
Thank you for staying with us Amanda!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot for a relaxing getaway.
Stayed 2 nights in Jan 2024
Response from Kris - Director of Rooms on Jan 15, 2024
We appreciate you choosing to stay with us Christina!

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect weekend getaway.
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 15, 2024
Thank you Magdalena!

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, clean, quiet, wonderful staff, excellent food, amazing rooms!
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 15, 2024
We are so happy you enjoyed yourself Nick, thank you!

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has stunning views.
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 15, 2024
We couldn't agree with you more Blair!! Thank you!

10/10 Excellent

Cristie

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious and way more luxury than expected. Everything was fabulous from start to finish!
Stayed 2 nights in Jan 2024
Response from Kris - Front Office Manager on Jan 15, 2024
Thank you Cristie!

10/10 Excellent

Coreena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly. This place was really amazing! I enjoyed the fact that its adults only. They had a jacuzzi tub in the main suite which was lovely to sit in after the spa. I liked the private patio area outside of our suite and how it led straight to the hottub and heated pool. The bed was comfortable and the room was just great overall. The resort is attached to the pub which had an excellent selection of food and cocktails. It was all very reasonably priced and the atmosphere was fantastic. 10/10, i would definitely book another stay in the future!
Stayed 4 nights in Jan 2024
Response from Kris - Director of Rooms on Jan 15, 2024
Thank you for staying with us Coreena! We are so happy you enjoyed us and would choose to return. We appreciate you and hope to see you again :)

10/10 Excellent

Kacie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and peaceful stay. I enjoyed the restaurant and live music.
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 9, 2024
We are so happy Kacie, thank you for staying with us!

10/10 Excellent

Natsuki

Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 9, 2024
Thank you for staying with us Natsuki and for taking the time to place a rating!

10/10 Excellent

Sladjana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable and relaxing. Perfect getaway. Highly recommend.
Stayed 1 night in Jan 2024
Response from Kris - Director of Rooms on Jan 4, 2024
Thank you for staying with us Sladjana!