Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Good Hotel

Posted Sep 18, 2014
Pros: Close to lots of things & downtown.
Cons: Pillows could be softer not so thick .
Location: See above statement
Friendly helpful staff, Valet was super room was clean & very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Fantastic harbour view

Posted Sep 13, 2014
Beautiful suite overlooking the harbour watching the sea planes land and ferries coming and going. Nice restaurant overlooking the bay with great seafood. Would definitely stay here again.
5 out of 5
Recommended
for Couples
by A verified traveler from NW USA

nice location

Posted Sep 10, 2014
Nice hotel, close enough in to the center to make this a pleasant walking location. A short distance to Fisherman's Village and a delightful harbor view. The restaurant was fabulous for food, but a little spendy for breakfast by US standards, dinner was more in line and the locavore menu was delicious. One of our nicest finds was the water taxis that stopped right at the hotel dock, making the return from a long walk downtown a much easier prospect.
4 out of 5
Recommended
for Families
by A verified traveler from Port Alberni, B.C.

Nice hotel, close to shopping areas and marina.

Posted Sep 10, 2014
Pros: We enjoyed being able to walk to the marina from the hotel and being able to leave our car in the parking garage.
Location: Right on Victoria Harbour. Marina, B.C. Museum, Legislative Buildings, Empress and Shopping
I spent an evening at the hotel with my son and his young family. We requested and got a playpen on arrival. The people at the desk were extremely accommodating offering to get dinner reservations for us and giving directions for places we wanted to visit in the city. My granddaughter (4 and a half) enjoyed two swims in the pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2014
Pros: Location, service
Originally assigned room was quite noisy with open window. After seeing the room we asked for replacement and were offered excellent room on other side of the building.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grande Cache

Pampered

Posted Sep 4, 2014
Pros: Everything
Cons: nothing
Location: We were right downtown and the water taxi was right out our door. we could walk everywhere and if we were to tried the water taxi was right there.
The staff was wonderful and helpful. We had a beautiful view and wonderful service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
Pros: view
Location: Close to bay, and the town--walking distance--very nice
Nice view--dinner and lounge area small-close to Victoria--walking distance
5 out of 5
Recommended
for Everyone
by A verified traveler from washington

Very nice hotel

Posted Aug 15, 2014
We stayed at this hotel for 4 nights. The room was a little on the smaller side but was still adequate for what we needed. Complimentary shuttle service was amazing but they need more people staffed so that can run more efficiently. I would stay at this hotel again and recommend it to anyone.
2 out of 5
by A verified traveler from Alberta Canada

Very comfortable bed

Posted Aug 14, 2014
Pros: The view of the harbour was great and I loved the bed.
Cons: Staff could be friendlier, be more helpful, no one offered to help me with my 2 suitcases.
Location: The hotel was right by the harbour, Barb's Fish and Chips was just around the corner, the best fish and chips ever!
Our room was quite large and had a very comfortable bed, the deck was very small and could only fit one chair to sit on. Not the cleanest hotel I've been in. The friendliest staff were the house cleaners.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Aug 14, 2014
Quality hotel with perfect location along the waterfront. Clean and inviting gym, with a indoor/outdoor pool makes the leisure area a must for all visitors. Spotless and modern rooms with wonderful view on both sides, enjoy