Ratings based on 696 Verified Reviews
They paid and stayed. We double-checked. 4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.We double-checked.
Recommended
for Everyone
for Everyone
by A verified traveler
Great place but service needs work
Posted Jan 9, 2013
The physical space of the hotel was great. The views of Victoria harbour excellent. The restaurant however was overpriced ($3 per egg!) and the service slow. After waiting for 10 minutes to get a seat in a half full restaurant, I left and walked 5 minutes to a delightful little bakery 5 minutes away. This hotel offers a great room and location but not much else.
Recommended
for Everyone
for Everyone
by Fred from Colorado
Great location on the harbor across from downtown.
Posted Jan 9, 2013
Pros: The staff was very friendly and helpful. The bed, pillows & duvet very comfortable.
Cons: The restaurant menu is a little limited.
Location: Within walking distance is an amazing Italian Restaurant, high tea at the Empress Hotel, and if you have a car visit the local wineries & the Gardens.
The hotel is located across the harbor from downtown. You can take a water taxi or the hotel provides a shuttle. The staff was very helpful from the valet, housekeeping to reception and concierge. The bed was extremely comfortable. Our stay was from a Monday to a Friday and we had no complaints. We would return in a heartbeat.
Recommended
for Everyone
for Everyone
by A verified traveler
Great comfort.
Posted Jan 3, 2013
Fantastic views of the harbor, very friendly staff, and water taxis stopping in front of the hotel.
Recommended
for Everyone
for Everyone
by Dave from Fort St. John, BC, Canada
Worth the stay, worth a room with harbour view.
Posted Jan 29, 2013
Pros: spectacular views, ocean at your doorstep
Cons: A little bit too much noise from the heating system.
Location: Very nice
Very nice , rooms with spectacular views, and a beautiful city.
Recommended
for Everyone
for Everyone
by A verified traveler
Beautiful Hotel
Posted Jan 29, 2013
Everything was GREAT !! Loved the nice lounge with excellent service and beautiful view . Thank you for Everything !
Recommended
for Couples
for Couples
by A verified traveler
Very efficient and friendly staff
Posted Jan 25, 2013
Pros: The view from our room
Location: A short walk over the Bridge to lots of restaurants and trendy stores
The staff were great and everyone was very friendly. Room was very clean, all our needs were met. We will be back!
Recommended
for Everyone
for Everyone
by A verified traveler
Great location and stay
Posted Jan 10, 2013
Great recent stay. Only took 1 star off as the food was cold from buffet and service less than desired. They replaced part of it but still cold & didn't ask once how it was. Overall hotel is great with the mode room and location is great and still my choice of stay (I'll just skip the morning breakfast buffet next time). The in-room dining meal was excellent and they accommodated my wheat-free bun burger request. Still my choice of place to stay when on business in Victoria.
Recommended
for Everyone
for Everyone
by Trisha from Comox Valley, Comox, BC, Canada
Victoria visit
Posted Jan 7, 2013
Pros: Modern looking room and bathroom
Cons: Didn't provide us with robes for the swimming pool
Location: Excellent views location with short walk to downtown. Driving access is easy to miss over bridge. Better signage needed.
Very comfortable and stylish accommodation. Excellent breakfasts and lunches in the main restaurant with gorgeous harbour views. My friend made good use of the spa. Easy walking access to downtown attractions. A bit more complicated if you take the car because of the bridge access. Hotel staff were very pleasant, efficient and courteous. No complaints except would have appreciated a robe in the room for the spa.
Recommended
for Everyone
for Everyone
by Glady from Moose Jaw, SK, Canada
enjoyed
Posted Jan 6, 2013
Stayed on the 7th floor overlooking the bay. View was wonderful. Room was very clean and beds comfortable. No safe and no bathtub or fan in bathroom but that was not a problem for us. Breakfast in restaurant was great and service friendly. The thing that we enjoyed the most was the shuttle service to and from downtown. The fellows were very accomodateing- took you where you wanted to go and picked you up when you were ready to return. (They gave you a card with their phone # on it when they dropped you off). Enjoyed our stay here very much.
Recommended
for Everyone
for Everyone
by A verified traveler
Will definitely stay there again!
Posted Jan 2, 2013
Great location and ocean view! Exceeded expectations with regards to service and amenities - we would definitely go back again.