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Didn’t like; dirty sheets in bed, no hot breakfast, noise at night out front of hotel (2 nights), pool unavailable, and building not maintained. Stayed at hotel in past but will not come back.
Elizabeth
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
We are sorry for inconvenience. Your feedback is very important for us. Next time we will not disappoint you....
Booked this room on Hotels.com. Later on saw that not only Hotels.com charged my credit card, but so did the Hotel. Called them and they said they had to wait till the manager came back three days later. Call down to see how to access the Wi-Fi in the person at the front desk had such poor English. I couldn’t even understand him. if you’re going to be in that position, the person needs to speak the language of this country.
Bryan
Stayed 1 night in Dec 2023
4/10 Poor
Alan
Dec 15, 2023
The facility is quite old and could use some updates. Breakfast choices were limited, but what was provided was OK. The room shows where and tear the drawers to the dresser, continued to open. Check in was easy in the staff was nice, but the elevator was filthy because of all the construction going on.
When i first got there the lady at the desk checked us in mind you i paid for a king when we got to the room it was not a king it was a queen so i went back to the front desk and she said that is our king i said no its not i told her to go look it was not a king so i asked what it would cost for an upgrade so she looked and said i can give you the king suite at no extra charge so we go up there and now thats a king size bed very happy with it even though we only slept 3 hours had to get up and leave.
The place was quiet and there are shopping stores and places to eat around the hotel. The only thing was that there was hair on the bathroom floor and wall. There was also a shirt and pants hanging in the closet. The cleaning person didn't do his or her job because these things were overlooked.
Traveled with family and small children, Business traveler, Traveled with family
May 2, 2023
Liked: Staff & service
It unfortunately was not worth the price. Our tv never connected to the wifi ( 3 young kids) and the maintenance man was gone for the weekend . The breakfast was less than ok. Lots of outdated things that need to be replaced. However the front desk staff was friendly and the location was great
The staff was very helpful and nice was well set up. and the room . But as someone who needs gluten-free meals, I was most appreciative that they had GF muffins available.
Nice room. Near a noisy freeway. Also, no fitted sheet on the bed, just a queen flat sheet on the king bed. Shower would not stay warm for more than 10-15 seconds.
The property has always been great. The staff is friendly and everything you need is within walking distance if you choose to walk a bit. Great food selections around and shopping if you need something.
John
10/10 Excellent
Krishna
Nov 20, 2022
Krishna
Stayed 1 night in Nov 2022
2/10 Terrible
Amber
Traveled with family and small children, Traveled with family
The pool was closed, the entire reason we picked that hotel. Paint was peeling from the ceiling in the main room and the tiles were broken and loose in the bathroom.
Many rooms did not have locks or door nobs on them.
Verified traveler
Stayed 2 nights in Oct 2022
6/10 Okay
Rene
Traveled with family
Oct 10, 2022
Liked: Staff & service
South Padre Trip
The entrance lobby area , had a really bad stench, not very attractive and it continued in the morning during the breakfast. Breakfast was poor, really dried up circular hams, the orange , cranberry juice machine not working, no TV on for watching morning news, …..
Rene
Stayed 1 night in Oct 2022
10/10 Excellent
Juanita
Oct 1, 2022
Juanita
Stayed 1 night in Sep 2022
10/10 Excellent
Ynez
Sep 29, 2022
Ynez
Stayed 1 night in Sep 2022
6/10 Okay
Tim
Traveled with family
Sep 21, 2022
Liked: Staff & service, room comfort
Disliked: Cleanliness
They so return your deposit for condiments
There were bug in the bathroom
The hair dryer was missing
They moved me to four rooms before there was no problems with the fourth one. The first one the tub was stopped up so I couldn't take a shower; the second one the toilet wasn't working; the third one there was facial hair or some kind of hair still in the sink and around it and there was a wash rag hungover the shower curtain rod like the restroom hadn't been cleaned; the fourth one they put me in was okay; it smells kind of weird and the deadbolt barely worked I had to pull the door just for it to lock. I would not recommend this place to anyone and will not be coming back here. It looks nice and it's in a nice area but they do not keep on top of things here