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Reviews of Four Points by Sheraton Victoria Gateway

3.5 out of 5
Four Points by Sheraton Victoria Gateway
829 McCallum Road, Victoria, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1002 reviews" "
Rating 8 - Good. 309 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlaina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were very friendly and helpful. The room was very clean and very soundproof -we didnt hear the usual banging of doors etc throughout the night that is common in most hotels. Would definitely stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

JEONGTAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Staff was friendly, room was clean, room door was a little tricky and no tub but that didn’t bother us. It had a big shower stall for two.
Stayed 1 night in Apr 2024

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Neha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. The breakfast and the service at Metro bar and grill was simply amazing. Would love to stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mataya tegan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy from the highway, close to a great golf course Nice hotel with great amenities
Stayed 1 night in Apr 2024

8/10 Good

Eli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little loud in the morning as there is extensive construction in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Kathe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptional! They were polite, answered questions and provided options on things to do. We needed a couple things for our room and the the response time was fantastic! I would recommend this hotel to others.
Stayed 2 nights in Apr 2024
Response from AT on Apr 9, 2024
Thank you for staying with us!

10/10 Excellent

Endrias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AT on Apr 9, 2024
Thank you for staying with us!

10/10 Excellent

Yanet Issac

Great Service
Stayed 1 night in Mar 2024
Response from AT on Apr 9, 2024
Thank you for staying with us!

6/10 Okay

Amanda

Traveled with family
Construction was noisy and started way to early in the morning
Stayed 3 nights in Apr 2024
Response from AT on Apr 9, 2024
Thank you for the valuable comments!

10/10 Excellent

Afroz

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and convenient. Easy access to go to downtown. Breakfast was not included but was good.
Stayed 4 nights in Mar 2024
Response from AT on Apr 9, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on Apr 9, 2024
Thank you for staying with us!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AT on Apr 9, 2024
Thank you for staying with us!

6/10 Okay

Ash

Traveled with family and small children
Liked: Staff & service
The beds were clean which is top Priority for me. There was a disgusting ear wig wiggling around in the bathtub when we arrived, which mean house keeping didn’t clean the tub from previous people staying in there. The bathrooms need and update and the pool needs a good cleaning. staff were really friendly Costco right next to hotel
Stayed 1 night in Mar 2024
Response from AT on Apr 2, 2024
Thank you for the valuable comments!

10/10 Excellent

Cristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AT on Apr 2, 2024
Thank you for staying with us!

10/10 Excellent

Selma

Stayed 1 night in Mar 2024
Response from AT on Apr 2, 2024
Thank you for staying with us!

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful overnight stay at this hotel. There are, however, a couple of things that were less than optimal. However, they wouldn’t stop me from returning. Unfortunately, our room was right in the middle of a large sports team and the girls in the rooms all around us kept us awake at night knocking on our door yelling in the hallways, and then we’re up incredibly early yelling in their room, which came right into our room through the walls. This is, of course, not the fault, but in hindsight, when we checked in and saw all of the teenagers all around us, I should’ve asked for a move. The only other item that I found incredibly strange was the fact that you do not accept interact as a form of payment at your hotel. we have travelled as a family both in Canada and the United States never had a problem paying for a room with our debit card. I understand the need to have a credit card on check-in for deposit and incidentals, however, I would also say that in our travels, we often pay this on check-in and then have that reimbursed to us on check out. I understand most people have a credit card not everybody does, and some people choose to live debt-free and it feels like an incredible punishment and very strange in the state to not accept interact as a form of payment . Aside from those two things, the room was lovely exceeded our expectations. The hotel itself was clean comfortable close to amenities. The pool and hot tub were wonderful and we will definitely be back
Stayed 1 night in Mar 2024
Response from AT on Apr 2, 2024
Thank you for the valuable comments!!!

8/10 Good

Sikander

Traveled with family
Friendly staff, clean lobby and clean rooms, comfortable beds
Stayed 2 nights in Mar 2024
Response from AT on Apr 2, 2024
Thank you for staying with us!

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it closer to Costco
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for staying with us!

8/10 Good

Laurent

Stayed 2 nights in Mar 2024

2/10 Terrible

K

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for the valuable comments!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for staying with us!

8/10 Good

cindy

Nice hotel, very clean, very busy.
Stayed 1 night in Mar 2024
Response from AT on Mar 26, 2024
Thank you for the valuable comments!

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Mar 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

8/10 Good

Paola

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pastry selection for the breakfast is the one that stands out to me. There is quite a variety of baked goods. The main course selection is limited and perhaps more healthy choices such as salad and soups. The one that needs room for improvement are the toiletries. There is no toothpaste and a toothbrushes. Overall a good stay.
Stayed 1 night in Mar 2024
Response from AT on Mar 20, 2024
Thank you for the valuable comments!

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
In the Heart and Tucked away all in one. Close to the highway for convenience. Staff are warm, kind, considerate and helpful. Want more.... Stay awhile with a convenient gym and great dining you'll rarely want to leave your king size bed.
Stayed 2 nights in Mar 2024
Response from AT on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from AT on Mar 20, 2024
Thank you for staying with us!

8/10 Good

Julie

Liked: Cleanliness, staff & service
We had an issue with a noise from the bathrooms below our room. Staff was quick to provide solutions as well as a credit for breakfast.
Stayed 1 night in Mar 2024
Response from AT on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

Ada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to hospital and highway.
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

8/10 Good

Katya

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was excellent at check in, very personable and welcoming.
Stayed 1 night in Mar 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

6/10 Okay

Melanie

Traveled with family
The room was cold, when we turned on the heat, the fan was noisy.
Stayed 1 night in Mar 2024
Response from AT on Mar 7, 2024
Thank you for the valuable comments!

4/10 Poor

Kelly Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Danuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

8/10 Good

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were in a room across from a construction site so lots of noise.
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and quick check in.
Stayed 1 night in Feb 2024
Response from AT on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff cleaned our room but left no coffee or cups. It was quickly dealt with. Other than that we had a great stay!
Stayed 2 nights in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Sean

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional restaurant located beneath the hotel! Offers the finest steak in town with a classy dining ambiance. Initially, we visited Mike's Steak House, but it had small plates, loud music, and unimpressive staff. The restaurant below the hotel, on the other hand, exceeded expectations. The food was exceptionally delicious, and the prices were more reasonable compared to Mike's Steak House. The hotel itself is ideal, boasting a central location, convenient parking outside, comfortable beds, and quiet rooms.
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to rest between appointments and the hotel provided us with unusual early check-in. We absolutely appreciated this very much.
Stayed 1 night in Feb 2024
Response from AT on Feb 28, 2024
Thank you for staying with us!

10/10 Excellent

Kim

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the shower, check-in was quick, bed was great, room was good, The Metropolitan has so so food, great service though
Stayed 1 night in Feb 2024
Response from AT on Feb 15, 2024
Thank you for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AT on Feb 15, 2024
Thank you for staying with us!

8/10 Good

amir

Stayed 1 night in Feb 2024
Response from AT on Mar 23, 2024
Thank you for staying with us!

2/10 Terrible

Jagger

Traveled with family and small children
Disliked: Amenities
Did not like it there it was miss leading not free breakfast mess beds No help from staff Cleaning done at 955 not 11 forced get out early
Stayed 1 night in Feb 2024
Response from AT on Feb 11, 2024
Thank you for the valuable comments!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and near everything
Stayed 1 night in Feb 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!

8/10 Good

Akinlabi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was okay.
Stayed 2 nights in Jan 2024
Response from AT on Feb 11, 2024
Thank you for staying with us!