Ratings based on 231 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler from Monument, CO. USA
Billed again after prepaying for roomPosted Aug 24, 2014
Pros: The room (Huntingdon Manor) was comfortable, spacious, and clean. However, the bedroom was on the second floor, and bathroom was on first level.
Cons: They should make an effort to avoid double-billing guests, and they should upgrade their Wi-Fi. We couldn't access the internet both days.
Location: Great location near the harbor and wharf, plus free parking. Definitely recommend visiting the Butchard Gardens and taking the Hippo Bus tour.
I prepaid when I booked the room in Jan. 2014. Upon arrival, they acknowledged that I had prepaid but required me to submit a credit card as preauthorization of $100.00 for incidental charges against the room. Upon departure, I was informed that there were no other charges but didn't give me a statement. When I returned home, I discovered they charged me AGAIN for the room WITHOUT MY KNOWLEDGE OR AUTHORIZATION. I was finally able to talk to the manager after a few attempts, at which time she admitted that they made a mistake but was unwilling to rectify it until I sent them additional information (credit card number and copy of my statement). I refused to comply with their demands and notified my credit card bank to resolve the matter.
for Everyoneby A verified traveler from Australia
Great location but a little disappointingPosted Jul 29, 2014
Pros: Beautiful building with character and in a great location to the harbour.
Cons: Daily servicing needs to improved. Make beds fully, replace towels and clean cups - basic house keeping !! More honest description with room types.
My husband & I stayed here recently for 3 nights. We were really excited about staying is such a beautiful old style property with a four poster bed. The location is excellent, however we were disappointed by the service and the room. We were put on the third floor in "the LOFT" , the room was smaller than expected and there was NO 4 poster bed as requested. The room was certainly not like the photo's...!! Bed was not properly made up daily as expected, all the beautiful covers and cushions were left on the floor after the first day. Towels were not changed daily and the coffee cups were not washed after a full day out. Staff at front desk were helpful & friendly when we made comment/ complained, however service and room did not live up to our expectation, leaving us very disappointed with the stay. I would recommend that you have to be very specific about the room and which floor when booking !!
by A verified traveler from Manitoba
Heritage hotel with potentialPosted Jul 23, 2014
Pros: The view and the restaurant staff is very friendly. I also liked the antique furnishings.
Cons: Maintenance is lacking and there was no staff on duty in the Gatsby Mansion at night.
Location: It's Victoria and the Inner Harbour. The location is superb and there is so much to do.
You can't beat the view from the balcony of this hotel overlooking the inner harbour or having breakfast on the patio. However, the physical upkeep of the suite was lacking in a few areas. The drain in the bathroom sink didn't hold water, which took forever to heat up. And if you like taking a shower in the morning like I do, there wasn't one. The bathroom door didn't close fully. Half the chandelier lights over the bed were burned out and there was a wasp nest in the balcony roof. Also be aware it is not handicap accessible in any way.
for Everyoneby A verified traveler
Posted Jul 7, 2014
Great little hotel with a lot of charm and character. If you want someplace that is not cookie-cutter, and feels like you're staying in an old Victorian home, a la Anne of Green Gables or the like, this is your spot. We stayed in one of the most inexpensive room options, and it was still lovely and large, with a great view of the harbor. Would definitely go again, and would recommend to others. Very friendly staff also, free parking and good quality Wifi.
for Everyoneby A verified traveler from Vancouver Island
Great history and locationPosted Jul 3, 2014
We went to explore Victoria's history and this was a great place to start. We loved staying at the mansion because it was just something out of the ordinary. The staff was super friendly and I will book a room here again for our next trip.
for Couplesby Kim from Washington state
Full of character!Posted Jun 24, 2014
Pros: Location and ambiance.
Cons: Notification about tubs instead of showers.
Location: Walked to everything!
Spent one night at the Gatsby and loved it. Bed was perfect, hotel was full of character and charm, location couldn't be better. The only drawback might be the lack of showers -- we loved the clawfoot tub, but if you have to have a shower, be sure to ask for a room with one!
Posted Jun 12, 2014 on Hotels.com
for Couplesby Hank Aarsen from Nanaimo BC
Very enjoyablePosted Jun 2, 2014 on Hotels.com
If you are looking for a modern new hotel then this is not the place. If you were looking for character and charm then this is definately the place. It was very quaint, historic and if you were looking for a romantic getaway with a very unique feel then I highly recommend this place. we loved it.
Recommendedby A verified traveler
Prime LocationPosted May 30, 2014 on Hotels.com
Property needs to be modernized even if its historic. Carpets worn and stained. TV non-functional. We moved to the next-door sister property, Huntingdon Hotel after first night at Gatsby. At least this property was of 1960's vintage. Can not beat location.
for Everyoneby A verified traveler
Exactly as expected nice old mansionPosted May 29, 2014
Pros: old world charm
Cons: needs repairs
Location: Victoria's inner harbour
Will stay their again great location. Fabulous staff