Ratings based on 1,366 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom van Island

return visit after a number of years

Posted Mar 30, 2015
Pros: staff and location
Cons: cleanliness of inside and outside
Staff was great. Hotel is old and shows it. Carpets in room stained badly, outdoor mini porches off the rooms haven't been cleaned in a very long time. Green with mold and very dirty. Surprised to pay $15.00 for parking and then be expected to walk all the way back to my car to put the permit in my window. Still it wasn't very expensive and the staff were very good. thanks
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Older hotel w/ friendly staff close to the Clipper

Posted Mar 30, 2015
Pros: The staff is very friendly and extremely helpful.
Cons: Rooms could use some updating.
Location: Very close to the Clipper, Parliament building, and there are shops close by.
I have to say that while this hotel is older than I thought it would be, the customer service the staff provides is excellent. The rooms are clean, the linens/towels smell very fresh, and the TV remote is sanitized! While there are more luxurious hotels to be had (you won't be wowed by the room), this one is not bad for the price.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Vancouver

Very pleasant hotel ideally located for walking.

Posted Mar 30, 2015
Pros: It was ideally located for walking to meet up with friends both in Victoria's scenic downtown core, Ogden Point and James Bay.
Cons: The one thing I missed was having breakfast in my room. I wake up hungry and at home I always eat before I shower and go out.
Location: The Parliament Buildings, the Inner Harbour, The Empress, boutiques, horse-drawn carriages - all are minutes away.
I slept remarkably well. The mattress and pillows are a cut above and that made a big difference for me. I mentioned that to the friendly staff as I checked out and she told me they often hear that.
2 out of 5
by A verified traveler

Outdated and no room service

Posted Mar 30, 2015
Pros: Good location
Cons: A large hotel like this with a restaurant in the building must have room service. Totally unacceptable.
Hotel was outdated. We were told there was no room service for food, only to find out later that we could have ordered food in the restaurant and picked it up ourselves. Regardless there is no food available after 10:00pm. Will not be staying there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom western canada

A nice hotel

Posted Mar 28, 2015
A nice hotel, slightly dated decor, but clean and maintained. Excellent friendly staff. Took very good care of us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good walking location to restaurants and shops

Posted Mar 22, 2015
Pros: Comfortable, spacious, great staffs and pet friendly
We had a comfortable stay , good sight seeing around the harbour.
2 out of 5
by A verified travelerfrom TN

Overpriced old hotel

Posted Mar 22, 2015
Pros: Free parking in the street.
Cons: Clean the rooms and carpet, fix the A/C, and do not allow pets.
Unfortunately, this is a pet friendly hotel and I did not realize that. The room had a smell of pets. The carpet had stains and the A/C was ridiculous. We slept a one night in misery. Between sweating all night in bed and disgustingly rude and loud people in the hallways slamming doors and running their mouth, I got no sleep. I finally told the the loudmouth idiots to keep it down. only to hear kids slamming doors in the early morning. It was a serious regret to stay at this property. You get what you pay for......just remember that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Cons: Needs some updating.
Upper floors have nice views of inner harbor or ocean. Hotel is approximately 50 years old but rooms are clean and well maintained. Hotel staff are excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

Posted Mar 16, 2015
Excellent option. Spent two nights with 3 kids and a puppie.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Christopher Lake, SK

Spacious and comfortable hotel in great location

Posted Mar 16, 2015
My husband, his parents and myself rented a suite and were very pleased. The beds were comfortable, the room very clean and roomy. The staff and service was excellent, the complimentary breakfast both tasty and convenient to start your day exploring beautiful Victoria right outside our door. Ocean is minutes away walking as well as everything else. We would definitely stay again. We all agreed great value, allowing us to stay longer, relax and see more.