Ratings based on 1,494 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Really a "Grand", well-situated hotel

Posted Jul 22, 2014
Cons: Could use more electric receptacles in the rooms.
Great hotel, right on the harbour and convenient to the Seaplane and ferry terminals.
5 out of 5
Recommended
for Everyone
by A verified traveler from Duncan BC

Nice hotel, good location.

Posted Jul 21, 2014
Not our first tone here, we always stay here because of the comfort of the hotel and it's location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel right near Black Ball Ferry

Posted Jul 20, 2014
Pros: The location of this hotel is very convenient.
Cons: The thermostat gave off a high pitched ringing noise.
Location: The hotel is within walking distance from shops, street performers, and the markets in Victoria.
Went up to Victoria for an overnighter. The hotel is centrally located near the harbor. There was a nice pool and work out facilities. The hotel bar made the best pisco sours.
5 out of 5
Recommended
for Everyone
by A verified traveler

On the harbour!

Posted Jul 18, 2014
Everything was great, hotel is beautiful, clean and very accommodating. Even kept salmon caught on fishing trip in freezer until our flight home!
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

The one with a touch of class.

Posted Jul 14, 2014
Centrally located, first-rate hotel. Staff friendly & helpful. Above ground parking available for oversized vehicles ($). Walk to restaurants, historic sites, Royal British Columbia Museum w/IMAX, Legislature. Comfortable beds, great bathroom and toiletries.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Four star hotel in convenient downtown location

Posted Jul 10, 2014
Pros: The professionalism of concierge and reception staff. Dining room staff good, except for long delay in receiving our drinks order on outside patio.
Cons: Bathrooms in rooms could be updated.
Location: Excellent location on Victoria's Inner Harbour, close to restaurants and most tourist activities. Tourist info centre within easy walking distance.
Enjoyed my stay at this hotel. Had a room at the rear of the building on the 5th floor, no noise so slept very well in comfortable king bed. Art work on walls quite basic & bathrooms also not 4 star but adequate. Service in dining room quite good and food well prepared. This was a non-business trip & I will stay here again.
1 out of 5
by A verified traveler from Bellevue, WA

Poor management, old facilities, unwillingness....

Posted Jul 7, 2014
Pros: Only think I liked was the location.
Cons: Be more courteous and professional.
Location: Location was good.
Ok... I admit that I didn't read every little fine prints but my trip to Victoria started from the wrong foot because of the hotel's poor management and unwillingness to do anything. Once I thought it was good but now the facilities are old, outdated, and plus horrible management. First, the room wasn't ready by 3 pm so we had to wait 1 hour. Expedia said room allows upto 5 but they charge $30 per night for a roll out bed! First, I thought the room was not big enough for it and this is the first hotel that I have been to charges for it. Why do they say the room can sleep 5 for doesn't provide adequate space? I asked for a waiver but they wouldn't do it and they wouldn't compensate for being one hour late... My wife and I argued over this for about an hour with their assistant manager and hotel manager but they didn't do anything.... What a stubborn management! For what I had to pay for, it wasn't worth it and will never go back!! I feel like I need to get the money back for this trip...
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Nice get away

Posted Jul 7, 2014
Pros: Charming. The lap pool was a real nice feature. The gym was quite a few levels above most hotel gyms. The front desk staff was helpful, friendly
Location: this hotel is within walking distance to everything. I did not rent a car and was completely fine!
Nice getaway. Charming hotel in the middle of everywhere i wanted to go.
5 out of 5
Recommended
for Families
by A verified traveler from Rehi

Terrific hotel close to town and everything

Posted Jul 7, 2014
Pros: The ambiance was wonderful, the room was large, clean and the balcony was great.
Cons: The pool was far from many rooms- you had to go through the parking lot.
Location: Old town, Buthchart Gardens not far, Fisherman's Wharf not too far, Cinatown, Empress hotel for tea- all close.
Everything was great except that we could not borrow the wheelchair for the day- breakfast in the room was wonderful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, friendly staff.

Posted Jul 7, 2014
While we didn't spend too much time in the hotel, we enjoyed what time we had.